IT Support Technician Jobs in Ohio
IT Support Technician jobs in Ohio concentrate heavily in healthcare systems, higher education, financial services, and state government, with steady demand at every level from help desk entry roles to senior infrastructure support. Columbus, Cleveland, and Cincinnati are the most active hiring metros, anchored by large employers such as Nationwide, Cleveland Clinic, and Ohio State University. Hardware troubleshooting, Microsoft 365 administration, and cybersecurity fundamentals are the most in-demand specialties across the state. Find a role that fits below and apply directly.
Find IT Support Technician JobsOverview
Open roles54
Top employerAmazon
Top cityColumbus, OH
Cities hiring38
Work type77% On-site
Top industryManufacturing
Showing 5 of 54+ IT Support Technician jobs
Lab Support IT administrator
We won't show you this job again
New 16h ago
Tekvana Inc
Lab Support IT administrator
Wilmington, Ohio
New 16h ago
IT Service Support Analyst 1
We won't show you this job again
Added 1d ago
The Ohio State University
IT Service Support Analyst 1
Columbus, Ohio
Added 1d ago
Engineer II - Technical Support (not IT-related)
We won't show you this job again
Added 1d ago
Parker Hannifin
Engineer II - Technical Support (not IT-related)
Akron, Ohio
Added 1d ago
IT Support Specialist
We won't show you this job again
Added 1d ago
MediQuant
IT Support Specialist
Independence, Ohio
Added 1d ago
Manager 1, IT Service Support
We won't show you this job again
Added 2d ago
The Ohio State University Wexner Medical Center
Manager 1, IT Service Support
Columbus, Ohio
Added 2d ago
New 16h ago
Lab Support IT administrator
Tekvana Inc·Wilmington, Ohio
Job functions:
Bachelor's degree in information technology
2-10 employees
Job Description
Location: Wilmington, OH 45177
Mode : Contract (6+ Months) - Onsite
Local candidates only
USC/GC only
Laboratory Systems Administration
- Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
- Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
- Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
- Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
- Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
- Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.
GxP Compliance, Validation & Data Integrity
- Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
- Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
- Author, review, and execute validation documentation as required which may include:
- User Requirements Specifications (URS)
- Functional Requirements Specifications (FRS)
- Design Specifications
- Risk Assessments
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Validation Summary Reports
- Traceability Matrices
- Maintain systems in a validated state through approved change control processes.
- Support regulatory inspections, customer audits, quality audits, and compliance assessments.
- Ensure compliance with:
- FDA 21 CFR Part 11
- EU Annex 11
- ALCOA+ Data Integrity Principles
- GAMP 5 methodologies
- Corporate cybersecurity and quality standards
Compliance Reporting, Assessments & Quality Systems
- Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
- Generate and maintain:
- Periodic System Reviews
- Data Integrity Assessments
- User Access Reviews
- Audit Trail Reviews
- Security Assessments
- Technical Impact Assessments
- Compliance Status Reports
- Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.
Risk Assessment & Root Cause Analysis
- Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
- Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
- Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
- Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as:
- 5 Why Analysis
- Fishbone Analysis
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
- Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
- Document investigation findings, impact assessments, and remediation plans.
Identity & Access Management:
- Administer Active Directory environments supporting laboratory and regulated systems.
- Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
- Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
- Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
- Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
- Ensure identity and access management processes comply with GxP and data integrity requirements.
Cybersecurity & Endpoint Security:
- Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
- Implement and support endpoint protection technologies including:
- Antivirus solutions
- Endpoint Detection and Response (EDR)
- Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
- Develop and implement compensating controls for unsupported or restricted laboratory systems.
- Support security monitoring, incident response, remediation activities, and vulnerability assessments.
- Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.
Networking, Infrastructure & Firewall Technologies:
- Provide engineering and support for laboratory networks and infrastructure.
- Demonstrate advanced knowledge of:
- TCP/IP Networking
- DNS
- DHCP
- VLANs
- Routing and Switching
- Network Segmentation
- Wireless Technologies
- Firewall Technologies
- Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.
Third-Party Software & Technology Evaluation:
- Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
- Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
- Identify security, compliance, operational, and supportability risks associated with proposed solutions.
- Develop recommendations for software implementation, remediation, and lifecycle planning.
- Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.
Technical Communication & Leadership:
- Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
- Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
- Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
- Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
- Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.
BASIC QUALIFICATIONS:
Minimum Education:
- Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
- Equivalent combination of education and experience may be considered.
Experience:
- 5+ years of IT infrastructure, systems engineering, or systems administration experience.
- 3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
- Experience supporting laboratory instrumentation and computerized systems validation.
- Experience working within highly regulated environments subject to FDA and international regulatory requirements.
Technical Knowledge/Skills Needed:
Required:
- Microsoft Windows administration (Windows 7 through current supported versions).
- Advanced Active Directory administration.
- Expert-level Group Policy Object (GPO) administration and troubleshooting.
- Local permissions and privileged access management.
- Endpoint security technologies and cybersecurity controls.
- Vulnerability management and system hardening.
- Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Firewall technologies and network segmentation.
- PowerShell scripting and automation.
- Backup, disaster recovery, and business continuity processes.
- Risk assessment and root cause analysis methodologies.
- Audit trail review and user access review processes.
- Computerized System Validation (CSV) methodologies.
- Data Integrity principles and regulatory compliance frameworks.
Preferred:
- VMware virtualization technologies.
- Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.
Tekvana Inc
Lab Support IT administrator
Wilmington, Ohio
New 16h ago2-10 employees
Job functions:
Bachelor's degree in information technology
Job Description
Location: Wilmington, OH 45177
Mode : Contract (6+ Months) - Onsite
Local candidates only
USC/GC only
Laboratory Systems Administration
- Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
- Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
- Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
- Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
- Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
- Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.
GxP Compliance, Validation & Data Integrity
- Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
- Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
- Author, review, and execute validation documentation as required which may include:
- User Requirements Specifications (URS)
- Functional Requirements Specifications (FRS)
- Design Specifications
- Risk Assessments
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Validation Summary Reports
- Traceability Matrices
- Maintain systems in a validated state through approved change control processes.
- Support regulatory inspections, customer audits, quality audits, and compliance assessments.
- Ensure compliance with:
- FDA 21 CFR Part 11
- EU Annex 11
- ALCOA+ Data Integrity Principles
- GAMP 5 methodologies
- Corporate cybersecurity and quality standards
Compliance Reporting, Assessments & Quality Systems
- Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
- Generate and maintain:
- Periodic System Reviews
- Data Integrity Assessments
- User Access Reviews
- Audit Trail Reviews
- Security Assessments
- Technical Impact Assessments
- Compliance Status Reports
- Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.
Risk Assessment & Root Cause Analysis
- Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
- Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
- Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
- Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as:
- 5 Why Analysis
- Fishbone Analysis
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
- Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
- Document investigation findings, impact assessments, and remediation plans.
Identity & Access Management:
- Administer Active Directory environments supporting laboratory and regulated systems.
- Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
- Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
- Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
- Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
- Ensure identity and access management processes comply with GxP and data integrity requirements.
Cybersecurity & Endpoint Security:
- Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
- Implement and support endpoint protection technologies including:
- Antivirus solutions
- Endpoint Detection and Response (EDR)
- Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
- Develop and implement compensating controls for unsupported or restricted laboratory systems.
- Support security monitoring, incident response, remediation activities, and vulnerability assessments.
- Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.
Networking, Infrastructure & Firewall Technologies:
- Provide engineering and support for laboratory networks and infrastructure.
- Demonstrate advanced knowledge of:
- TCP/IP Networking
- DNS
- DHCP
- VLANs
- Routing and Switching
- Network Segmentation
- Wireless Technologies
- Firewall Technologies
- Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.
Third-Party Software & Technology Evaluation:
- Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
- Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
- Identify security, compliance, operational, and supportability risks associated with proposed solutions.
- Develop recommendations for software implementation, remediation, and lifecycle planning.
- Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.
Technical Communication & Leadership:
- Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
- Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
- Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
- Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
- Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.
BASIC QUALIFICATIONS:
Minimum Education:
- Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
- Equivalent combination of education and experience may be considered.
Experience:
- 5+ years of IT infrastructure, systems engineering, or systems administration experience.
- 3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
- Experience supporting laboratory instrumentation and computerized systems validation.
- Experience working within highly regulated environments subject to FDA and international regulatory requirements.
Technical Knowledge/Skills Needed:
Required:
- Microsoft Windows administration (Windows 7 through current supported versions).
- Advanced Active Directory administration.
- Expert-level Group Policy Object (GPO) administration and troubleshooting.
- Local permissions and privileged access management.
- Endpoint security technologies and cybersecurity controls.
- Vulnerability management and system hardening.
- Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Firewall technologies and network segmentation.
- PowerShell scripting and automation.
- Backup, disaster recovery, and business continuity processes.
- Risk assessment and root cause analysis methodologies.
- Audit trail review and user access review processes.
- Computerized System Validation (CSV) methodologies.
- Data Integrity principles and regulatory compliance frameworks.
Preferred:
- VMware virtualization technologies.
- Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.
See All 54 IT Support Technician Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Columbus
8 jobsAkron
3 jobsDublin
3 jobsCleveland
2 jobsFairfield
2 jobsCincinnati
2 jobsIndependence
2 jobsCanal Winchester
2 jobsEtna
1 jobBerea
1 jobParma
1 jobSalem
1 jobUnion
1 jobEuclid
1 jobHebron
1 jobMarion
1 jobSidney
1 jobIronton
1 jobRaymond
1 jobBellevue
1 jobCanfield
1 jobHamilton
1 jobHartville
1 jobHaverhill
1 jobMansfield
1 jobRichfield
1 jobPerrysburg
1 jobWilmington
1 jobYoungstown
1 jobBeavercreek
1 jobNelsonville
1 jobPainesville
1 jobWest Chester
1 jobUpper Sandusky
1 jobUpper Arlington
1 jobHighland Heights
1 jobSaint Clairsville
1 jobWright-Patterson AFB
1 jobIT Support Technician Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Ohio Employers Look For
The qualifications that appear most often in IT support technician jobs across Ohio.
- CompTIA A+ certification or equivalent vendor-recognized credential preferred by most Ohio employers
- Hands-on experience supporting Windows 10 and 11 desktop environments
- Proficiency with Microsoft 365 administration including Teams, Outlook, and SharePoint
- Ability to troubleshoot hardware, networking, and peripheral issues in person
- Associate degree or higher in information technology, computer science, or related field
- Familiarity with ticketing systems such as ServiceNow, Jira, or Freshdesk
IT Support Technician Jobs in Ohio: Frequently Asked Questions
How do you become a it support technician in Ohio?
Ohio does not require a state-issued license to work as an it support technician, so the path begins with education and industry credentials. Most Ohio employers expect at least a high school diploma plus CompTIA A+ certification, which validates core hardware and software troubleshooting skills. Associate degree programs in information technology are widely available at Columbus State, Cuyahoga Community College, and Sinclair College, giving candidates a strong foundation that many Ohio hiring managers look for alongside hands-on experience.
Which companies hire it support technicians in Ohio?
Employers hiring it support technicians in Ohio right now include Amazon, Ohio University, and The Cincinnati Insurance Companies, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of large healthcare networks, public universities, and insurance headquarters means consistent demand for technicians who can support complex, multi-site environments.
Which Ohio cities have the most it support technician jobs?
Columbus, Akron, and Dublin post the most it support technician openings in Ohio. Columbus leads because it houses the state government campus, Ohio State University, and a dense cluster of insurance and financial services firms, while Cleveland's concentration of health systems and manufacturing headquarters drives demand there, and Cincinnati's corporate and logistics base keeps it among the top markets as well.
Are there remote it support technician jobs in Ohio?
Yes, but they are less common than in purely desk-based roles because the work often requires physical access to hardware, printers, and on-site networks. About 23% of it support technician openings tied to Ohio are remote or hybrid as of September 2026, reflecting a mix of models across the state. The tasks most likely to be performed remotely are software troubleshooting, password resets, and Microsoft 365 support for distributed teams.
How can I get hired as a it support technician in Ohio with little or no experience?
The most realistic entry path is a help desk or desktop support associate role, which Ohio employers in healthcare, higher education, and government regularly fill with candidates who hold CompTIA A+ certification even without prior job experience. Columbus State and Cuyahoga Community College offer workforce programs that connect graduates directly with Ohio employer partners. Building a home lab, earning a Google IT Support Certificate, and applying to IT internships posted by Ohio State University, Cleveland Clinic, or large Columbus-area insurers can open the door quickly for candidates who demonstrate hands-on initiative.
Where can I find and apply to it support technician jobs in Ohio?
You can find and apply to it support technician jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and surrounding areas. Find a role that fits your experience level and apply directly through the listing.
See All 54 IT Support Technician Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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