Application Support Engineer Jobs in Ohio
Application Support Engineer jobs in Ohio are consistently active, with strong demand across financial services, healthcare IT, manufacturing technology, and insurance sectors at levels from entry-level help desk adjacent roles through senior and lead positions. Columbus, Cleveland, and Cincinnati anchor most of the hiring, where established employers like Nationwide, Progressive, and Fifth Third Bank maintain large technology operations. The most in-demand specialties center on enterprise application troubleshooting, ERP platform support, and cloud-based SaaS environments. Find a role that fits below and apply directly.
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The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes.
The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents.
Key Responsibilities
Technical Support & Escalation Management
Serve as the primary escalation point for complex application and technical support issues.
Troubleshoot software, database, workflow, integration, and system-related problems.
Perform root cause analysis and document findings and resolutions.
Partner with Engineering on product defects, bug validation, and enhancement requests.
Provide timely communication and updates throughout the escalation lifecycle.
Application & Integration Support
Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows.
Investigate issues involving APIs, data integrations, carrier connections, and application configurations.
Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems.
Validate system functionality and configuration changes following releases and updates.
Customer Care Partnership
Support Customer Care Managers with advanced technical investigations.
Review escalated cases and ensure proper troubleshooting processes are followed.
Provide technical guidance and knowledge transfer to frontline support teams.
Assist with customer communications requiring technical expertise.
Implementation & Product Support
Assist with customer onboarding, implementations, migrations, and product rollouts.
Support post-go-live stabilization and technical validation activities.
Collaborate with Product and Engineering teams during release and testing activities.
Documentation & Continuous Improvement
Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation.
Identify recurring issues and recommend process or product improvements.
Participate in training, cross-functional initiatives, and continuous improvement efforts.
Required Qualifications
3+ years of experience in technical support, application support, implementation, or related roles.
Experience troubleshooting software applications, integrations, and technical workflows.
Working knowledge of:
Windows Server and Windows Services
PostgreSQL or relational databases
Application logs and diagnostic tools
APIs and system integrations
Experience using ticketing systems such as Zendesk or Salesforce.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience supporting healthcare, pharmacy, logistics, or transportation technology.
Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms.
Experience with SQL, reporting, and data analysis.
Experience supporting SaaS and hybrid on-premise applications.
Experience with customer onboarding, implementations, or technical project support.
The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes.
The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents.
Key Responsibilities
Technical Support & Escalation Management
Serve as the primary escalation point for complex application and technical support issues.
Troubleshoot software, database, workflow, integration, and system-related problems.
Perform root cause analysis and document findings and resolutions.
Partner with Engineering on product defects, bug validation, and enhancement requests.
Provide timely communication and updates throughout the escalation lifecycle.
Application & Integration Support
Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows.
Investigate issues involving APIs, data integrations, carrier connections, and application configurations.
Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems.
Validate system functionality and configuration changes following releases and updates.
Customer Care Partnership
Support Customer Care Managers with advanced technical investigations.
Review escalated cases and ensure proper troubleshooting processes are followed.
Provide technical guidance and knowledge transfer to frontline support teams.
Assist with customer communications requiring technical expertise.
Implementation & Product Support
Assist with customer onboarding, implementations, migrations, and product rollouts.
Support post-go-live stabilization and technical validation activities.
Collaborate with Product and Engineering teams during release and testing activities.
Documentation & Continuous Improvement
Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation.
Identify recurring issues and recommend process or product improvements.
Participate in training, cross-functional initiatives, and continuous improvement efforts.
Required Qualifications
3+ years of experience in technical support, application support, implementation, or related roles.
Experience troubleshooting software applications, integrations, and technical workflows.
Working knowledge of:
Windows Server and Windows Services
PostgreSQL or relational databases
Application logs and diagnostic tools
APIs and system integrations
Experience using ticketing systems such as Zendesk or Salesforce.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience supporting healthcare, pharmacy, logistics, or transportation technology.
Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms.
Experience with SQL, reporting, and data analysis.
Experience supporting SaaS and hybrid on-premise applications.
Experience with customer onboarding, implementations, or technical project support.
See All 9 Application Support Engineer Jobs in Ohio
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Find JobsApplication Support Engineer Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Application Support Engineer Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Ohio Employers Look For
The qualifications that appear most often in application support engineer jobs across Ohio.
- Bachelor's degree in computer science, information systems, or a related technical field
- Demonstrated experience supporting enterprise applications such as SAP, Oracle, or Salesforce
- Proficiency in SQL querying and database troubleshooting to diagnose application issues
- Familiarity with ITIL frameworks and structured incident management or ticketing systems
- Strong written and verbal communication skills for cross-functional technical coordination
- Experience with scripting languages such as Python or PowerShell for automation tasks
Application Support Engineer Jobs in Ohio: Frequently Asked Questions
How do you become a application support engineer in Ohio?
Application support engineers in Ohio are not required to hold a state-issued license, so the path runs through education and demonstrated technical skills. Most Ohio employers expect a bachelor's degree in computer science, information systems, or a related field, though candidates with an associate degree and strong hands-on experience do get hired. Earning vendor certifications in platforms like Microsoft Azure, Salesforce, or SAP that Ohio employers rely on heavily strengthens any application considerably.
How much do application support engineers make in Ohio?
Application support engineers in Ohio earn a median of about $109,780 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $49,320 for the lowest 10% to over $161,520 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire application support engineers in Ohio?
Employers hiring application support engineers in Ohio right now include Vertiv, Mettler-Toledo, and Sirona Medical, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of large insurance carriers, regional banks, and healthcare systems means application support roles here often focus on industry-specific platforms like claims management software, core banking systems, and electronic health records.
Which Ohio cities have the most application support engineer jobs?
Columbus, Westerville, and Cleveland are the Ohio cities with the most application support engineer openings. Columbus leads because it is home to major insurance, financial services, and technology company headquarters, while Cleveland and Cincinnati generate consistent demand through their regional bank operations, healthcare networks, and manufacturing technology firms that all depend on enterprise application teams.
Are there remote application support engineer jobs in Ohio?
Yes, and more than most fields, since application support is fundamentally desk-based and performed over remote-access tools. About 67% of application support engineer openings tied to Ohio are remote or hybrid as of September 2026, reflecting how well the role translates to distributed work. Fully remote positions tend to concentrate in SaaS platform support and cloud application roles, while on-site or hybrid requirements are more common when the employer runs proprietary on-premises systems.
How can I get hired as a application support engineer in Ohio with little or no experience?
The most realistic entry path is moving from a help desk or IT support technician role, which large Ohio employers in insurance and healthcare regularly use as a feeder for application support positions. Companies like Nationwide and major Ohio health systems often post associate application support or junior analyst roles that expect a degree but not prior application-specific experience. Building a portfolio of SQL projects or completing a Salesforce or ServiceNow administrator certification signals practical readiness and gives Ohio hiring managers a concrete reason to take a chance on a newer candidate.
Where can I find and apply to application support engineer jobs in Ohio?
You can find and apply to application support engineer jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers actively hiring. Find the roles that fit your experience and apply directly to the ones that match.
See All 9 Application Support Engineer Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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