Application Support Engineer Jobs in California

• Job ID: 919544
• 3 - 5 Years
• 1 Opening
• Pittsburg

Role description

Build what’s next in Healthcare AI

is a leading digital and enterprise AI company for healthcare and life sciences organizations. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable. Leveraging deep domain expertise and next-generation technologies including AI, Cloud, Data, and Intelligent Automation, we assist our clients to realize their vision, accelerate transformation, and achieve business outcomes. With 7,700+ healthcare technology professionals worldwide, CitiusTech powers digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Why CitiusTech

Healthcare isn't just another industry for us. It's our singular focus.

For 21+ years, we have combined technology and domain expertise to shape better healthcare outcomes. As part of CitiusTech, you will build future-ready skills while becoming an expert in a domain where innovation creates real human impact.

Here's an opportunity to be part of that journey.

Job Title - Working Lead – Pre-Delivery Center (PDC)

Location - Murrysville/Export, PA (Onsite)

Role Summary

The Working Lead is a hands-on technician and team lead who runs day-to-day PDC operations. Roughly half of the role is bench work (software loading, configuration, and exception handling), and the rest is coordinating the team, overseeing quality, reporting, and escalating issues. The lead is the main onsite contact for Client.

Key Responsibilities

• Perform hands-on PDC work: receiving, staging, software loading, configuration, verification, and repacking of IntelliVue patient monitors.

• Plan and sequence daily work orders and device batches to maximize workstation use (up to 5 concurrent loads per workstation).

• Assign work, track throughput, and balance workload across technicians and the backup resource.

• Own quality: audit at least 20% of closed Service Work Orders against the 85% compliance target, and track first-pass yield and rework reasons.

• Handle exceptions and escalate device, system, or process issues through the agreed Client channels.

• Act as ServiceMax superuser: receive delta training on new releases and train the team.

• Maintain training records, timesheets, and required documentation, and send training completion forms to Client.

• Prepare the monthly Performance Monitoring Report (within 10 working days of period end) and provide input to Quarterly Business Reviews.

• Coordinate responses to Supplier Corrective Action Requests (SCARs) and audit findings within required timelines (1 business day response, 5-day SCAR closure).

• Support onboarding and on-the-job training of new technicians as the team grows.

• Track cycle time and touch time per device during Phase I to help set Client labor standards.

Required Qualifications

• High school diploma or equivalent; technical, engineering, medical, or science qualification preferred.

• 5+ years of combined technical and customer-service experience, including 2+ years leading or coordinating a technical team.

• Experience with patient monitoring or other medical equipment (installation, configuration, software loading, or field service).

• Hands-on experience with a field service management system (ServiceMax preferred) and work-order processes.

• Working knowledge of networking (wireless, routing/switching, servers, security).

• Strong documentation discipline and experience working under regulated (FDA/ISO) quality procedures.

• Valid driver's license and driving record compliant with the Client Fleet Policy.

Preferred

• Client IntelliVue experience or prior Client HPM field-service work.

• Experience with production or depot environments, KPI reporting, and root-cause/corrective action (CAPA).

Core Competencies

• Leads by example, is accountable, and communicates clearly with the team and with Client stakeholders.

• Organized and detail-oriented, and knows when to escalate.

• Customer-first attitude and comfortable in a fast-changing environment.

Training & Qualification

• Complete Client-required training before independent work: product (IntelliVue), service procedures, safety, ServiceMax, and Quality & Regulatory policy training (up to ~96 hours).

• Includes online/self-paced modules, one virtual instructor-led session, and a 4–5 day in-person session at the Client Cleveland Training Center (travel required).

• Prior Client training may be credited after review by Client.

Work Conditions

• Onsite at the Client Pre-Delivery Center, Murrysville/Export, PA.

• Single shift, Monday–Friday, normal business hours aligned to the facility schedule.

• Must be able to lift and handle patient monitoring equipment and packaging, and stand for extended periods.

• May be redeployed to Client HPM installation, deployment, or cabling projects at customer sites when PDC volume is low (travel may be required).

• Background check and site-access requirements apply.

We are driven by one simple philosophy

Be You Be Awesome

We believe great careers are shaped by:

• Faster growth
• Higher learning
• Stronger impact

You'll be encouraged to bring your perspective, challenge conventions, learn from experts, and contribute to work that directly influences the future of healthcare.

Because when people are empowered to be themselves, they do their best work.

Build expertise beyond the role

At CitiusTech, learning doesn't stop with your project responsibilities. You'll have opportunities to build expertise across emerging technologies, industry domains, and next-generation engineering practices.

Areas you can explore:

Growth that keeps pace with your ambition

Your career journey is supported through:

• CitiusTech Academy Programs
• Leadership Development Programs
• Mentorship Initiatives
• Capability-led Learning Tracks
• Specialized Healthcare Certifications

We invest in helping our people build future-ready skills and accelerate their professional growth.

Our approach to working

We design work environments that enable teams to deliver meaningful outcomes.

Depending on project and client needs, you may work across on-site, hybrid, or flexible models to maximize impact and collaboration.

Don't see a perfect match?

We know that great talent doesn't always fit neatly into a checklist.

If you're excited by healthcare innovation, modern engineering, AI, data, cloud, or digital transformation - and believe you can create meaningful impact - we'd still love to hear from you.

Share your profile with us @.....

Join CitiusTech. Build what’s next in Healthcare AI.

To learn more about CitiusTech, visit and follow us on