Application Support Engineer Jobs in New York
Application Support Engineer jobs in New York are in consistent demand, with the market concentrated in financial services, healthcare IT, and enterprise software across firms at every level from junior support analyst through senior platform engineer. Most hiring is centered in New York City, Buffalo, and Albany, where organizations like JPMorgan Chase, Citi, and IBM maintain large technical operations. The most sought-after specialties include ERP support, cloud-based SaaS platforms, and ITSM tooling such as ServiceNow and Jira. Find a role that fits below and apply directly.
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Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
Job Description
Primary Responsibilities
- Hands-on day-to-day user application support
- Ensuring issues are addressed within specified SLA timeframes
- Troubleshooting issues and working with others to ensure root causes are identified and remediated
- Establishing and maintaining key relationships with business stakeholders
- Communicating with external vendors and Fund Administrators when issues arise
- Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
- Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
- Maintaining application, server and environment configurations
- Enforcing data, security, application, integration and operational standards and policies
- Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
- Documenting issues and resolutions in Confluence knowledge base
Qualifications
Professional Experience
- Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
- Strong experience providing end-user/business-facing white glove support
- Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
- Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
- Prior experience in financial services preferred (especially credit & private equity)
- Experience working with multiple application and staffing vendors
- Excellent communication, collaboration and interpersonal skills
- Ability to proactively identify issues and work with delivery teams to mitigate risks
- Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
- Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable
Additional Information
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
Job Description
Primary Responsibilities
- Hands-on day-to-day user application support
- Ensuring issues are addressed within specified SLA timeframes
- Troubleshooting issues and working with others to ensure root causes are identified and remediated
- Establishing and maintaining key relationships with business stakeholders
- Communicating with external vendors and Fund Administrators when issues arise
- Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
- Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
- Maintaining application, server and environment configurations
- Enforcing data, security, application, integration and operational standards and policies
- Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
- Documenting issues and resolutions in Confluence knowledge base
Qualifications
Professional Experience
- Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
- Strong experience providing end-user/business-facing white glove support
- Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
- Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
- Prior experience in financial services preferred (especially credit & private equity)
- Experience working with multiple application and staffing vendors
- Excellent communication, collaboration and interpersonal skills
- Ability to proactively identify issues and work with delivery teams to mitigate risks
- Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
- Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable
Additional Information
See All 15 Application Support Engineer Jobs in New York
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Find JobsApplication Support Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Application Support Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in application support engineer jobs across New York.
- Bachelor's degree in computer science, information systems, or a related technical field
- Hands-on experience troubleshooting enterprise applications in a production environment
- Proficiency with ticketing and ITSM platforms such as ServiceNow, Jira, or Remedy
- Working knowledge of SQL for querying databases and diagnosing application data issues
- Familiarity with scripting languages like Python, PowerShell, or Bash for task automation
- Strong written and verbal communication skills for cross-team and client-facing support
Application Support Engineer Jobs in New York: Frequently Asked Questions
How do you become an application support engineer in New York?
Most application support engineer roles in New York require a bachelor's degree in computer science, information systems, or a related field, though some employers accept an associate degree paired with relevant certifications. There is no state-issued license for this role in New York. Candidates strengthen their profile by earning vendor certifications such as ITIL, AWS, or Microsoft Azure, which appear frequently in New York job listings across financial services and healthcare IT.
How much do application support engineers make in New York?
Application support engineers in New York earn a median of about $116,990 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $59,740 for the lowest 10% to over $203,040 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire application support engineers in New York?
Employers hiring application support engineers in New York right now include Talan, Point72, and BNY, based on current listings on Migrate Mate as of September 2026. New York's concentration of global financial institutions, large hospital networks, and enterprise technology firms makes it one of the most active states for this role.
Which New York cities have the most application support engineer jobs?
New York, Albany, and Brooklyn have the most application support engineer openings in New York. New York City dominates the distribution because of its dense cluster of financial services firms, media companies, and large healthcare networks, while Buffalo and Albany draw hiring from state government agencies, regional banks, and university health systems that maintain significant IT operations outside the metro.
Are there remote application support engineer jobs in New York?
Yes, and more than most technical fields. About 100% of application support engineer openings tied to New York are remote or hybrid as of September 2026, reflecting how much of the role involves software-based troubleshooting rather than physical infrastructure. The functions most commonly offered remotely are tier-two application troubleshooting, incident management, and vendor coordination, where on-site presence is rarely required.
How can I get hired as an application support engineer in New York with little or no experience?
The most realistic entry path is a help desk or IT support analyst role at a large New York employer, which builds the ticketing, escalation, and application troubleshooting skills that application support teams value. Major New York financial institutions and hospital networks such as NewYork-Presbyterian and the Mount Sinai Health System regularly hire associates and recent graduates into tiered IT support programs. Earning an ITIL Foundation certification and demonstrating SQL basics in a portfolio project gives candidates a concrete edge in a competitive market.
Where can I find and apply to application support engineer jobs in New York?
You can find and apply to application support engineer jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, find roles that fit your experience and location, and apply directly to each one.
See All 15 Application Support Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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