Application Support Engineer Jobs in Pennsylvania
Application Support Engineer jobs in Pennsylvania are consistently active, with strong demand from Philadelphia's financial services and healthcare IT corridors, Pittsburgh's growing technology sector, and the Lehigh Valley's expanding enterprise software ecosystem, covering roles from entry-level helpdesk-adjacent positions through senior application analysts. Major employers with deep roots in the state include Comcast, Penn Medicine, and Highmark Health, all of which maintain substantial application support teams. The most in-demand specialties center on ERP systems, ticketing and incident management platforms, and cloud-based enterprise application support. Find a role that fits below and apply directly.
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HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.
Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.
- Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
- Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
- Developing business cases for new product development; creating, executing and tracking new product launch plans
- Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
- Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
- Assisting in product rationalization, product portfolio modifications and shape standardization
- The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
- Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
- Requires knowledge of refractory products, installation methods, construction skills and customer applications
- Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
- Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
- Requires the ability to work effectively in a team environment
- Requires strong analytical, strategic thinking and business problem solving skills
- Requires project management skills and the ability to coordinate multi-department projects
- Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
- Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
- Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
- Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.
HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.
Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.
- Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
- Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
- Developing business cases for new product development; creating, executing and tracking new product launch plans
- Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
- Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
- Assisting in product rationalization, product portfolio modifications and shape standardization
- The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
- Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
- Requires knowledge of refractory products, installation methods, construction skills and customer applications
- Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
- Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
- Requires the ability to work effectively in a team environment
- Requires strong analytical, strategic thinking and business problem solving skills
- Requires project management skills and the ability to coordinate multi-department projects
- Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
- Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
- Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
- Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.
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Where Pennsylvania roles are concentrated, by current openings.
Application Support Engineer Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in application support engineer jobs across Pennsylvania.
- Bachelor's degree in information technology, computer science, or a related technical field
- Experience with ITSM or ticketing platforms such as ServiceNow, Jira, or Remedy
- Proficiency troubleshooting enterprise applications including ERP, CRM, or SaaS systems
- Strong SQL skills for querying databases and diagnosing application-layer data issues
- Familiarity with ITIL frameworks and incident, problem, and change management processes
- Clear written and verbal communication skills for coordinating with end users and development teams
Application Support Engineer Jobs in Pennsylvania: Frequently Asked Questions
How do you become an application support engineer in Pennsylvania?
Application support engineering in Pennsylvania has no state-issued license or registration requirement, so entry is credential-driven rather than board-regulated. Most employers expect a bachelor's degree in information technology, computer science, or a related field. Certifications that carry real weight with Pennsylvania employers include CompTIA A+, ITIL Foundation, and platform-specific credentials for ServiceNow or AWS. Building hands-on experience through internships at Pennsylvania's large healthcare systems or financial institutions strengthens a candidate's profile significantly.
How much do application support engineers make in Pennsylvania?
Application support engineers in Pennsylvania earn a median of about $107,230 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $59,890 for the lowest 10% to over $167,420 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire application support engineers in Pennsylvania?
Employers hiring application support engineers in Pennsylvania right now include BNY, GeoBlue, and Logic, based on current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of large healthcare networks, insurance carriers, and enterprise technology firms means demand is distributed across both the Philadelphia and Pittsburgh metros rather than centered in a single hub.
Which Pennsylvania cities have the most application support engineer jobs?
The cities with the most application support engineer openings in Pennsylvania are Pittsburgh, York, and Berwyn. Philadelphia dominates due to its density of health systems, financial services firms, and corporate headquarters, while Pittsburgh's expanded technology and financial services sector drives demand there, and suburban markets like King of Prussia and Malvern host significant enterprise software and consulting operations that generate steady openings.
Are there remote application support engineer jobs in Pennsylvania?
Yes, and more than most fields. Application support engineering is largely desk-based work involving software diagnostics, user communication, and system monitoring, all of which translate well to remote environments. About 100% of application support engineer openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting how normalized distributed support teams have become. The fully on-site roles that remain typically involve supporting specialized on-premises systems at hospitals or manufacturing facilities.
How can I get hired as an application support engineer in Pennsylvania with little or no experience?
The most realistic entry path is through a helpdesk or IT support analyst role at one of Pennsylvania's large healthcare systems or financial institutions, which regularly hire entry-level candidates and promote internally into application support. Employers like Penn Medicine, UPMC, and Highmark Health run structured new-graduate associate programs that feed into application support teams. Earning an ITIL Foundation certification and demonstrating SQL basics gives candidates a concrete edge over applicants who have only general IT exposure.
Where can I find and apply to application support engineer jobs in Pennsylvania?
You can find and apply to application support engineer jobs in Pennsylvania on Migrate Mate, which lists current openings from employers across the state. Search the available roles, identify the ones that match your experience and preferred location, and apply directly to the ones that fit.
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