Application Support Engineer Jobs in Pennsylvania

INTRODUCTION

The Application Engineer position reviews customers' technical needs and recommends specific product/service solutions in ifm’s product area to meet these needs.

In addition, this role estimates costs and consults with the sales force on technical matters, ensuring that proposed solutions can be integrated with current systems and equipment. This position also works with engineers from various departments to resolve problems that arise during and after implementation.

JOB RESPONSIBILITIES

• Support and solve customer technical inquiries via phone, email, Webchat and Teams
• Promote ifm products to customers when applicable
• Proactively identify areas to continuously improve Customer Support process
• Develop Digital Technical Support Content to be used online to support customers
• Perform customer service duties such as order entry, quoting, stock checking, invoicing, etc. when needed to prevent additional transfers for customers
• Start to understand and learn products in the Complex Product Line

QUALIFICATIONS

• Minimum of a 2-year technical degree, 4-year technical degree strongly preferred
• Application experience with sensors and controls for a manufacturer or related industry required
• Machine repair or maintenance experience with industrial equipment a plus
• Ability to learn cutting edge sensors and controls technologies
• 3 years or more of technical support experience preferred
• Strong verbal and written communication skills

BENEFITS:

• Top-tier medical plan with no deductible, plus voluntary dental and vision plans
• Company-paid Long Term Disability and Short Term Disability, and other insurances
• 401K program with 100% company match of up to 6% of pay after six months
• Eleven paid holidays per calendar year
• 15 paid vacation days and 5 days paid sick time

COMPANY DESCRIPTION

ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers certification for 2020 and 2021 in North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 8,700 employees in 165 countries serving 155,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications.

"Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." - ifm philosophy

ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer’s business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose.

“We have amazing products, but best of all we have amazing people. This is a core value of our success.” - Roger Varma, CEO, ifm efector