Help Desk Technician Jobs in Pennsylvania
Help Desk Technician jobs in Pennsylvania are consistently active, with steady demand from healthcare systems, higher education, financial services, and state government agencies at every level from entry-level support specialist through senior systems administrator. Philadelphia, Pittsburgh, and Harrisburg account for the largest share of openings, where employers like Penn Medicine, UPMC, and Highmark Health maintain substantial IT support operations. The most in-demand specialties in Pennsylvania are endpoint management, Microsoft 365 administration, and healthcare IT support. Find a role that fits below and apply directly.
Find Help Desk Technician JobsOverview
Showing 4 of 24+ Help Desk Technician jobs
Title: Service Request Technician - Entry Level Help Desk
Type: Direct hire
Pay: Starting at $40,000 Annual Salary/Nonexempt
Location: Sewickley, PA - Hybrid Work Schedule
Standard Shift Hours: Monday - Friday 8:00am - 5:00pm Eastern Standard Time
Who We Are and What We Do (The Company):
enkompas is an IT Managed Services Provider (MSP) dedicated to delivering all "enkompasing" solutions to our clients.
enkompas was founded in 1997 to provide strategically aligned business and technology services to the small and medium market. Since our inception, enkompas has developed the widest and deepest spread of strategic planning, service offerings, and measurements that drive value and generate results for any business we engage.
Enkompas strategic services model provides companies the technology guidance and support that drives organizational efficiencies, cost control and revenue improvements. Clients choose which of our strategic offerings work best to engage and can then leverage further offerings and engagement as the business requirements dictate - it is not an all or nothing approach.
What You Will Do in This Role (Responsibilities):
- Work on your pending tickets, and assist others as needed/capable from inbound calls, web chat, or email.
- Eventually participate in an on-call rotation.
- Address incidents from oldest to newest (by priority).
- Provide excellent customer service.
- Meet professional and continuing education goals as outlined in Performance Reviews.
- May be scheduled to be deployed to a client site during work hours. Client sites are local to the Pittsburgh area.
- This role requires a hybrid work schedule. Three days are scheduled remote while two days are scheduled in our office each week.
- Acquire required certifications.
Qualities We Are Looking for:
- Collaborative: Work with our clients to gather information to provide the best solution to their IT problem. Collaborate with colleagues to learn new IT skills and provide the best solutions to the client. Assist with higher level tickets and mentor colleagues with lower-level tickets.
- Positive Attitude: -Must maintain a positive attitude, and act in a professional manner with colleagues and clients.
- Good Communicator: Must have excellent verbal and written communication skills.
- Good Listener: Must have great investigative, research, and troubleshooting skills.
- Self – Motivated: Must work independently to meet strict SLA and project deadlines, while providing timely updates to Management when necessary.
- Problem Solver: Must be able to read and react in a high-stress environment. Must be able to identify critical issues and follow due process to escalate/resolve.
- Multitasker: Must be able to prioritize and balance tasks while taking incoming calls and using between 2 – 5 software programs at a time.
- Professional: Must be comfortable working onsite (face to face) with customers, where proper professional dress is required.
- Open to Professional Growth: Must be willing to earn additional certifications that enkompas will pay for.
Education and Experiences, you will Need: (Preferred Qualifications):
- Associate or bachelor’s degree in the IT field or a related area of study. **Technical Certifications a plus (Microsoft / Cisco / CompTIA)
- One plus years’ experience with Microsoft / Office365 / Hosted email / Mimecast (email filtering) / End User Support.
- Solid liaison to 3rd party vendors.
- Must carry personal auto insurance as required by law.
- Must carry a valid driver's license.
- Must have a personal, secure, and reliable internet connection.
Benefits Offered:
- Health, Vision, Dental Insurance
- 401K Retirement Plan
- 15 Days Paid Time Off and Seven Paid Holidays (Includes your Birthday)
- Paid Professional Development Opportunities
- Ongoing Professional Development Opportunities
- Performance Incentives and customer recognition
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: Hybrid remote in Sewickley, PA 15143
Title: Service Request Technician - Entry Level Help Desk
Type: Direct hire
Pay: Starting at $40,000 Annual Salary/Nonexempt
Location: Sewickley, PA - Hybrid Work Schedule
Standard Shift Hours: Monday - Friday 8:00am - 5:00pm Eastern Standard Time
Who We Are and What We Do (The Company):
enkompas is an IT Managed Services Provider (MSP) dedicated to delivering all "enkompasing" solutions to our clients.
enkompas was founded in 1997 to provide strategically aligned business and technology services to the small and medium market. Since our inception, enkompas has developed the widest and deepest spread of strategic planning, service offerings, and measurements that drive value and generate results for any business we engage.
Enkompas strategic services model provides companies the technology guidance and support that drives organizational efficiencies, cost control and revenue improvements. Clients choose which of our strategic offerings work best to engage and can then leverage further offerings and engagement as the business requirements dictate - it is not an all or nothing approach.
What You Will Do in This Role (Responsibilities):
- Work on your pending tickets, and assist others as needed/capable from inbound calls, web chat, or email.
- Eventually participate in an on-call rotation.
- Address incidents from oldest to newest (by priority).
- Provide excellent customer service.
- Meet professional and continuing education goals as outlined in Performance Reviews.
- May be scheduled to be deployed to a client site during work hours. Client sites are local to the Pittsburgh area.
- This role requires a hybrid work schedule. Three days are scheduled remote while two days are scheduled in our office each week.
- Acquire required certifications.
Qualities We Are Looking for:
- Collaborative: Work with our clients to gather information to provide the best solution to their IT problem. Collaborate with colleagues to learn new IT skills and provide the best solutions to the client. Assist with higher level tickets and mentor colleagues with lower-level tickets.
- Positive Attitude: -Must maintain a positive attitude, and act in a professional manner with colleagues and clients.
- Good Communicator: Must have excellent verbal and written communication skills.
- Good Listener: Must have great investigative, research, and troubleshooting skills.
- Self – Motivated: Must work independently to meet strict SLA and project deadlines, while providing timely updates to Management when necessary.
- Problem Solver: Must be able to read and react in a high-stress environment. Must be able to identify critical issues and follow due process to escalate/resolve.
- Multitasker: Must be able to prioritize and balance tasks while taking incoming calls and using between 2 – 5 software programs at a time.
- Professional: Must be comfortable working onsite (face to face) with customers, where proper professional dress is required.
- Open to Professional Growth: Must be willing to earn additional certifications that enkompas will pay for.
Education and Experiences, you will Need: (Preferred Qualifications):
- Associate or bachelor’s degree in the IT field or a related area of study. **Technical Certifications a plus (Microsoft / Cisco / CompTIA)
- One plus years’ experience with Microsoft / Office365 / Hosted email / Mimecast (email filtering) / End User Support.
- Solid liaison to 3rd party vendors.
- Must carry personal auto insurance as required by law.
- Must carry a valid driver's license.
- Must have a personal, secure, and reliable internet connection.
Benefits Offered:
- Health, Vision, Dental Insurance
- 401K Retirement Plan
- 15 Days Paid Time Off and Seven Paid Holidays (Includes your Birthday)
- Paid Professional Development Opportunities
- Ongoing Professional Development Opportunities
- Performance Incentives and customer recognition
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: Hybrid remote in Sewickley, PA 15143
See All 24 Help Desk Technician Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Help Desk Technician JobsHelp Desk Technician Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Help Desk Technician Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
- Technology & Software
What Pennsylvania Employers Look For
The qualifications that appear most often in help desk technician jobs across Pennsylvania.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral technical credential preferred
- Experience supporting Windows 10/11 environments and Microsoft 365 applications
- Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Remedy
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Clear communication skills and ability to support non-technical end users patiently
Help Desk Technician Jobs in Pennsylvania: Frequently Asked Questions
How do you become a help desk technician in Pennsylvania?
Pennsylvania does not require a state-issued license to work as a help desk technician. Most employers hire candidates with an associate or bachelor's degree in information technology or a related field, or with equivalent hands-on experience. Earning CompTIA A+ certification is the most widely recognized entry credential and is frequently listed as a requirement or strong preference by Pennsylvania employers across healthcare, finance, and government sectors.
How much do help desk technicians make in Pennsylvania?
Help desk technicians in Pennsylvania earn a median of about $58,670 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,280 for the lowest 10% to over $84,790 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire help desk technicians in Pennsylvania?
Employers hiring help desk technicians in Pennsylvania right now include Community Options, Sechan Electronics, and American business solutions, based on current listings on Migrate Mate as of September 2026. Pennsylvania's large healthcare networks, state government agencies, and financial services firms are among the most consistent sources of help desk openings across the state.
Which Pennsylvania cities have the most help desk technician jobs?
Philadelphia, Harrisburg, and Lititz are the Pennsylvania cities with the most help desk technician openings. Philadelphia leads because of its concentration of hospital systems, insurance carriers, and corporate headquarters, while Pittsburgh draws demand from UPMC, Carnegie Mellon University, and the region's growing technology sector, and Harrisburg generates steady volume from state government agencies and surrounding healthcare employers.
Are there remote help desk technician jobs in Pennsylvania?
Yes, and they are more common for help desk technicians than for many other technical roles, since a significant portion of support work can be done over phone, chat, and remote desktop tools. About 23% of help desk technician openings tied to Pennsylvania are remote or hybrid as of September 2026. Roles focused on software support, Microsoft 365 administration, and tier-one troubleshooting are the most likely to offer remote or hybrid arrangements.
How can I get hired as a help desk technician in Pennsylvania with little or no experience?
The most realistic entry path is applying for junior IT support or desktop support associate roles at Pennsylvania's large healthcare networks and universities, which regularly hire candidates with CompTIA A+ certification and no prior professional experience. UPMC and Penn Medicine run IT internship and new-graduate programs that place candidates directly into help desk teams. Candidates transitioning from customer service or retail roles often have a strong edge because Pennsylvania employers, especially in healthcare and financial services, weight end-user communication skills heavily at the entry level.
Where can I find and apply to help desk technician jobs in Pennsylvania?
You can find and apply to help desk technician jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated regularly. Search the listings for roles that match your experience level and location, then apply directly to the ones that fit.
See All 24 Help Desk Technician Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Help Desk Technician Jobs