Help Desk Technician Jobs in California
Help Desk Technician jobs in California are among the most active in the country, with steady demand from enterprise tech, state and local government, higher education, and healthcare IT, and openings at every level from entry-level Tier 1 support through senior systems administrators. Los Angeles, San Francisco, and San Diego account for the largest share of openings, where employers like Apple, Kaiser Permanente, and the University of California system maintain large IT support operations. The most in-demand specialties in California are cloud-based desktop support, ITSM tooling such as ServiceNow, and endpoint security. Find a role that fits below and apply directly.
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Showing 5 of 35+ Help Desk Technician jobs
Organization:
The IT Help Desk Support – Level 3 reports directly to the IT Department Manager. This role serves as the senior escalation point for the IT Help Desk and owns day-to-day operation of the IT service desk and the service desk(s) supporting the Software team.
Summary:
As the Level 3 IT Help Desk, you will be responsible for the overall health and performance of the company’s service desks. In addition to performing all Help Desk Support duties, you will resolve the most complex technical issues escalated from Level 1, manage every facet of the IT service desk and the Software team’s service desk(s), mentor Help Desk staff, and independently execute assigned projects from kickoff to completion while keeping leadership informed of progress and roadblocks along the way.
Essential Functions:
Service Desk Management (IT and Software Team)
- Own all facets of the IT service desk and the Software team’s service desk(s) in Jira Service Management, including queues, request types, workflows, SLAs, priorities, categories, and automation rules.
- Monitor queue health daily across all service desks; ensure tickets are triaged, assigned, and resolved within SLA, and intervene on aging or at-risk tickets.
- Partner with Software team leads to define intake, triage, and routing rules so requests reach the right developers with complete information, and keep that desk aligned with department standards.
- Establish and maintain ITSM processes for incident, service request, problem, and change management based on ITIL practices.
- Produce recurring service desk reports and dashboards (volume, SLA attainment, backlog, resolution time, satisfaction) and recommend improvements based on trends.
- Perform problem management on recurring issues: identify root cause, document findings, and drive permanent fixes rather than repeat workarounds.
Escalation and Advanced Technical Support
- Serve as the senior escalation point for issues Level 1 cannot resolve, taking ownership through resolution or coordinated hand-off.
- Troubleshoot and resolve complex issues across Windows and macOS endpoints, Microsoft 365, Exchange Online, Active Directory, and network connectivity (Wi-Fi, switching, DNS, DHCP) in both the Office and Warehouse.
- Perform user, group, mailbox, licensing, and access administration within Active Directory and Microsoft 365 according to department standards.
- Respond to monitoring alerts, investigate root cause, and follow through on remediation.
- Coordinate escalations with external managed service and security providers and with vendors, tracking those cases to closure in the service desk.
Project Execution and Reporting
- Accept assigned, pre-defined projects and act on them independently, including planning tasks, milestones, and dependencies.
- Provide regular status updates throughout each project covering progress, risks, and roadblocks, and escalate blockers as soon as they are identified rather than at completion.
- Deliver projects on schedule, document the outcome, and hand off completed work with supporting documentation.
- Participate in daily SCRUM to report progress, identify blockers, and collaborate with the team.
Team Leadership and Knowledge Management
- Mentor and train Level 1 Help Desk staff; review ticket quality and coach on troubleshooting, documentation, and customer communication to reduce escalation volume.
- Own the service desk knowledge base: create, review, and retire articles using department standards, and identify documentation gaps from ticket trends.
- Develop self-service content and request forms that allow users to resolve or correctly submit common requests.
Core Help Desk Duties
- Deliver on-site technical support for desktops, laptops, mobile devices, printers, and various peripherals.
- Configure and install PCs, Macs, network cabling, and first/third-party software, including Windows 11 deployments.
- Install, maintain, update, and troubleshoot software such as Microsoft 365 applications, browsers, and other productivity tools.
- Document troubleshooting steps, refine the existing knowledge base, and create new documentation using department standards.
Required
- 4+ years of IT support experience, including 2+ years in a Level 2/Level 3 or senior support role handling escalations.
- Hands-on administration of an ITSM platform, including queues, workflows, SLAs, and automation (Jira Service Management strongly preferred).
- Strong working knowledge of Active Directory, Microsoft 365, and Exchange Online administration.
- Advanced troubleshooting of Windows 10/11 and macOS, plus networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
- Demonstrated ability to run projects independently and communicate status, risks, and blockers clearly to leadership.
- Excellent written and verbal communication, with the ability to explain technical issues in plain language.
Preferred
- Experience leading, mentoring, or training help desk staff.
- Experience supporting a software or development team’s service desk.
- Microsoft Entra ID and Intune/Autopilot endpoint management experience.
- PowerShell scripting for automation and administration tasks.
- Familiarity with Confluence or similar knowledge-management platforms.
- Certifications such as ITIL 4 Foundation, CompTIA A+/Network+/Security+, or Microsoft MD-102/MS-102.
- Experience supporting warehouse or distribution environments (scanners, label printers, shop-floor devices).
Basis for Evaluation:
- SLA attainment, backlog health, and resolution times across the IT and Software team service desks.
- Volume, accuracy, and timely completion of escalated tickets, including proper categorization, documentation, and root-cause follow-through.
- Reduction in repeat incidents and Level 1 escalation volume through problem management, training, and knowledge-base improvements.
- Project delivery: on-time completion, quality of outcomes, and consistency of status updates, with roadblocks raised early rather than at completion.
- Quality of customer service delivered, measured through feedback scores, communication clarity, and overall user satisfaction.
- Accuracy and usefulness of service desk reporting and the improvements driven from it.
- Adherence to system monitoring duties, ensuring proactive identification of issues, responsiveness to alerts, and effective remediation.
Why Entertainment Earth?
We believe in connecting fans to the characters, stories, and brands they love. Every product, experience, and interaction is created to celebrate what fans love most by inspiring joy, sparking nostalgia, and building lasting connections to their fandoms.
Benefits of Joining the Team!
- Discounts on your favorite collectibles! Free snacks!
- Bring your dog to the office!
- Get off early on Fridays!
- Medical/Dental/Vision Plans/Optional Plans
- Paid Time Off/Holidays
- 401(k) matching plan, educational reimbursement, and much more!
Our Core Company Values:
- Collaboration
- Diverse & Inclusive
- Curious
- Leadership
- Data/Insight Driven
- Accountability
- Fun
Organization:
The IT Help Desk Support – Level 3 reports directly to the IT Department Manager. This role serves as the senior escalation point for the IT Help Desk and owns day-to-day operation of the IT service desk and the service desk(s) supporting the Software team.
Summary:
As the Level 3 IT Help Desk, you will be responsible for the overall health and performance of the company’s service desks. In addition to performing all Help Desk Support duties, you will resolve the most complex technical issues escalated from Level 1, manage every facet of the IT service desk and the Software team’s service desk(s), mentor Help Desk staff, and independently execute assigned projects from kickoff to completion while keeping leadership informed of progress and roadblocks along the way.
Essential Functions:
Service Desk Management (IT and Software Team)
- Own all facets of the IT service desk and the Software team’s service desk(s) in Jira Service Management, including queues, request types, workflows, SLAs, priorities, categories, and automation rules.
- Monitor queue health daily across all service desks; ensure tickets are triaged, assigned, and resolved within SLA, and intervene on aging or at-risk tickets.
- Partner with Software team leads to define intake, triage, and routing rules so requests reach the right developers with complete information, and keep that desk aligned with department standards.
- Establish and maintain ITSM processes for incident, service request, problem, and change management based on ITIL practices.
- Produce recurring service desk reports and dashboards (volume, SLA attainment, backlog, resolution time, satisfaction) and recommend improvements based on trends.
- Perform problem management on recurring issues: identify root cause, document findings, and drive permanent fixes rather than repeat workarounds.
Escalation and Advanced Technical Support
- Serve as the senior escalation point for issues Level 1 cannot resolve, taking ownership through resolution or coordinated hand-off.
- Troubleshoot and resolve complex issues across Windows and macOS endpoints, Microsoft 365, Exchange Online, Active Directory, and network connectivity (Wi-Fi, switching, DNS, DHCP) in both the Office and Warehouse.
- Perform user, group, mailbox, licensing, and access administration within Active Directory and Microsoft 365 according to department standards.
- Respond to monitoring alerts, investigate root cause, and follow through on remediation.
- Coordinate escalations with external managed service and security providers and with vendors, tracking those cases to closure in the service desk.
Project Execution and Reporting
- Accept assigned, pre-defined projects and act on them independently, including planning tasks, milestones, and dependencies.
- Provide regular status updates throughout each project covering progress, risks, and roadblocks, and escalate blockers as soon as they are identified rather than at completion.
- Deliver projects on schedule, document the outcome, and hand off completed work with supporting documentation.
- Participate in daily SCRUM to report progress, identify blockers, and collaborate with the team.
Team Leadership and Knowledge Management
- Mentor and train Level 1 Help Desk staff; review ticket quality and coach on troubleshooting, documentation, and customer communication to reduce escalation volume.
- Own the service desk knowledge base: create, review, and retire articles using department standards, and identify documentation gaps from ticket trends.
- Develop self-service content and request forms that allow users to resolve or correctly submit common requests.
Core Help Desk Duties
- Deliver on-site technical support for desktops, laptops, mobile devices, printers, and various peripherals.
- Configure and install PCs, Macs, network cabling, and first/third-party software, including Windows 11 deployments.
- Install, maintain, update, and troubleshoot software such as Microsoft 365 applications, browsers, and other productivity tools.
- Document troubleshooting steps, refine the existing knowledge base, and create new documentation using department standards.
Required
- 4+ years of IT support experience, including 2+ years in a Level 2/Level 3 or senior support role handling escalations.
- Hands-on administration of an ITSM platform, including queues, workflows, SLAs, and automation (Jira Service Management strongly preferred).
- Strong working knowledge of Active Directory, Microsoft 365, and Exchange Online administration.
- Advanced troubleshooting of Windows 10/11 and macOS, plus networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
- Demonstrated ability to run projects independently and communicate status, risks, and blockers clearly to leadership.
- Excellent written and verbal communication, with the ability to explain technical issues in plain language.
Preferred
- Experience leading, mentoring, or training help desk staff.
- Experience supporting a software or development team’s service desk.
- Microsoft Entra ID and Intune/Autopilot endpoint management experience.
- PowerShell scripting for automation and administration tasks.
- Familiarity with Confluence or similar knowledge-management platforms.
- Certifications such as ITIL 4 Foundation, CompTIA A+/Network+/Security+, or Microsoft MD-102/MS-102.
- Experience supporting warehouse or distribution environments (scanners, label printers, shop-floor devices).
Basis for Evaluation:
- SLA attainment, backlog health, and resolution times across the IT and Software team service desks.
- Volume, accuracy, and timely completion of escalated tickets, including proper categorization, documentation, and root-cause follow-through.
- Reduction in repeat incidents and Level 1 escalation volume through problem management, training, and knowledge-base improvements.
- Project delivery: on-time completion, quality of outcomes, and consistency of status updates, with roadblocks raised early rather than at completion.
- Quality of customer service delivered, measured through feedback scores, communication clarity, and overall user satisfaction.
- Accuracy and usefulness of service desk reporting and the improvements driven from it.
- Adherence to system monitoring duties, ensuring proactive identification of issues, responsiveness to alerts, and effective remediation.
Why Entertainment Earth?
We believe in connecting fans to the characters, stories, and brands they love. Every product, experience, and interaction is created to celebrate what fans love most by inspiring joy, sparking nostalgia, and building lasting connections to their fandoms.
Benefits of Joining the Team!
- Discounts on your favorite collectibles! Free snacks!
- Bring your dog to the office!
- Get off early on Fridays!
- Medical/Dental/Vision Plans/Optional Plans
- Paid Time Off/Holidays
- 401(k) matching plan, educational reimbursement, and much more!
Our Core Company Values:
- Collaboration
- Diverse & Inclusive
- Curious
- Leadership
- Data/Insight Driven
- Accountability
- Fun
See All 35 Help Desk Technician Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Help Desk Technician JobsHelp Desk Technician Jobs by City in California
Where California roles are concentrated, by current openings.
Help Desk Technician Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in help desk technician jobs across California.
- CompTIA A+ certification or equivalent vendor-neutral credential required or strongly preferred
- Experience supporting macOS and Windows environments in a professional or enterprise setting
- Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong troubleshooting skills for hardware, software, networking, and peripheral issues
- Ability to communicate technical steps clearly to non-technical end users in person and remotely
- Experience with Active Directory, Microsoft 365, and basic network connectivity diagnostics
Help Desk Technician Jobs in California: Frequently Asked Questions
How do you become a help desk technician in California?
Most California employers expect a high school diploma or associate degree alongside a vendor-neutral certification such as CompTIA A+, which has no state licensing requirement for help desk work. Community colleges across California, including those in the Los Angeles, Bay Area, and San Diego systems, offer IT support programs that align with that certification. Candidates who add a second credential such as CompTIA Network+ or a Microsoft or Google workspace certification move to the front of most California screening queues.
How much do help desk technicians make in California?
Help desk technicians in California earn a median of about $79,570 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $52,270 for the lowest 10% to over $122,750 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire help desk technicians in California?
Employers hiring help desk technicians in California right now include Courser, The Proactive Technology, and Foxconn Industrial Internet - FII, based on current listings on Migrate Mate as of November 2026. California's concentration of enterprise technology headquarters, large public university campuses, and major healthcare networks means consistent pipeline at organizations that maintain substantial in-house IT support teams year-round.
Which California cities have the most help desk technician jobs?
Riverside, San Jose, and San Diego have the most help desk technician openings in California. The San Francisco Bay Area and Los Angeles lead because of their density of technology company headquarters and large enterprise campuses, while San Diego's strong defense contracting and biotech sectors drive steady demand for on-site IT support independent of the major metro tech hubs.
Are there remote help desk technician jobs in California?
Yes, though a meaningful share of roles require on-site presence because hands-on hardware support and in-person end-user assistance cannot always be handled remotely. About 50% of help desk technician openings tied to California are remote or hybrid as of November 2026, with remote options most common in software troubleshooting, cloud application support, and Tier 1 ticket triage for large enterprise employers.
How can I get hired as a help desk technician in California with little or no experience?
The most realistic entry path is applying for a student IT assistant or junior desktop support role through a California community college or California State University campus, which regularly hire people without prior professional experience. Large California health systems such as Kaiser Permanente and Dignity Health run IT associate programs that accept candidates with a CompTIA A+ certification and no formal work history. Adjacent roles like a retail electronics specialist or a call center technical support agent are also recognized lateral moves that California hiring managers consistently credit as relevant experience.
Where can I find and apply to help desk technician jobs in California?
You can find and apply to help desk technician jobs in California on Migrate Mate, which lists current California openings across industries and metros. Search the listings, find roles that match your experience level and preferred location, and apply directly to each one.
See All 35 Help Desk Technician Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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