Help Desk Technician Jobs
Help Desk Technician jobs are open across healthcare, finance, education, government, and managed service providers, from entry-level support roles to senior technician and team lead positions, with specializations in desktop support, network troubleshooting, and ITSM platforms. Find a role that fits from the openings below and apply directly.
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LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
- Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.
- Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.
- Assist users with login issues, password resets, and account management.
- Document reported issues and resolutions in the ticketing system to support knowledge management.
- Develop and maintain help desk workflows and management SOPs.
- Create, manage, and resolve support tickets using Gitlab and other ticketing systems.
- Conduct user training sessions and develop instructional materials on features and best practices.
- Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.
- Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.
- Participate in system updates, testing, and implementation efforts to minimize service disruptions.
- Support manual testing for ATIS applications.
- Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.
- Support the transition to automated testing for ATIS software delivery.
Required Qualifications
- 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role.
- Strong troubleshooting skills and ability to communicate technical concepts to non-technical users.
- Ability to diagnose functional issues and understand underlying system workflows.
- Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles.
- Demonstrated Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.
- Secret clearance required.
- Practical experience with the Army Training Information System (ATIS)
- Prior military or civilian experience supporting Training Management functions.
- Familiarity with ServiceNow or similar ticketing systems.
- Possess applicable DoD 8140 foundational qualification through education, training, or certification.
- SAFe Agile certification.
- Occasional travel required (e.g., quarterly for PI Planning, technical syncs, and major delivery milestones).
The target salary range for this position is $85,000-$120,000.
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job Locations: US-Remote
LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
- Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.
- Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.
- Assist users with login issues, password resets, and account management.
- Document reported issues and resolutions in the ticketing system to support knowledge management.
- Develop and maintain help desk workflows and management SOPs.
- Create, manage, and resolve support tickets using Gitlab and other ticketing systems.
- Conduct user training sessions and develop instructional materials on features and best practices.
- Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.
- Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.
- Participate in system updates, testing, and implementation efforts to minimize service disruptions.
- Support manual testing for ATIS applications.
- Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.
- Support the transition to automated testing for ATIS software delivery.
Required Qualifications
- 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role.
- Strong troubleshooting skills and ability to communicate technical concepts to non-technical users.
- Ability to diagnose functional issues and understand underlying system workflows.
- Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles.
- Demonstrated Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.
- Secret clearance required.
- Practical experience with the Army Training Information System (ATIS)
- Prior military or civilian experience supporting Training Management functions.
- Familiarity with ServiceNow or similar ticketing systems.
- Possess applicable DoD 8140 foundational qualification through education, training, or certification.
- SAFe Agile certification.
- Occasional travel required (e.g., quarterly for PI Planning, technical syncs, and major delivery milestones).
The target salary range for this position is $85,000-$120,000.
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job Locations: US-Remote
Help Desk Technician Jobs by Experience Level
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Find Help Desk Technician JobsHelp Desk Technician Job Market
Who's Hiring
- General Dynamics Information Technology18
- Vallarta Supermarkets6
- Software Technology6
- ID Logistics4
- Courser3
Top Industries Hiring
- Technology & Software19
- Healthcare & Medical Services6
- Education5
- Consulting & Professional Services4
- Manufacturing3
What Employers Look For
The qualifications that appear most often in help desk technician jobs.
- CompTIA A+ certification or equivalent technical credential
- Experience with a ticketing system such as ServiceNow, Zendesk, or Jira
- Proficiency in Windows OS troubleshooting and Active Directory administration
- Strong verbal and written communication skills for end-user support
- Associate or bachelor's degree in information technology or a related field
- Familiarity with remote desktop tools and VPN troubleshooting
Tips for Your Help Desk Technician Job Search
Tailor your resume to ticket volume
Help desk postings often screen for candidates who can handle high-volume environments. Quantify the average number of tickets you resolved per week or your first-call resolution rate instead of listing duties generically. Hiring managers notice specifics.
List certifications above your summary
CompTIA A+, Network+, and ITIL Foundation are gatekeeping credentials for many help desk roles. Place them in a dedicated certifications section near the top of your resume so recruiters and applicant tracking systems spot them before reading your work history.
Filter openings by ticketing system experience
Employers rarely train on their ITSM platform, so search specifically for roles that match the tools you already know, whether that's ServiceNow, Jira Service Management, Zendesk, or Freshdesk. A direct skills match cuts through screening faster than a generalist application.
Apply early to roles that fit
Migrate Mate lists help desk technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Help desk interviews almost always include live troubleshooting scenarios: a printer that won't connect, a user locked out of their account, a slow machine with no obvious cause. Walk through your diagnostic process out loud so interviewers can evaluate your methodology, not just your answer.
Negotiate shift flexibility alongside compensation
Many help desk roles involve rotating shifts, on-call coverage, or weekend rotations. Before accepting an offer, clarify the exact schedule, rotation frequency, and any on-call expectations. Shift structure affects work-life balance more directly here than in most office roles.
Help Desk Technician Jobs: Frequently Asked Questions
Which companies are hiring the most help desk technicians?
The companies hiring the most help desk technicians right now include General Dynamics Information Technology, Vallarta Supermarkets, and Software Technology, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of August 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest volumes of help desk openings year-round.
How many help desk technician jobs are remote?
About 30% of help desk technician openings are fully remote or hybrid as of August 2026, though fully on-site roles remain common wherever hands-on hardware support is required. Software support, password resets, and application troubleshooting roles are the sub-areas most likely to be offered remotely or in a hybrid arrangement.
How do you become a help desk technician?
Start by earning a foundational IT certification such as CompTIA A+, which signals baseline hardware and software competency to employers. Build hands-on experience through a home lab, volunteer IT support, or an internship. Then apply to entry-level desktop support or IT support specialist roles and use each position to develop your troubleshooting process and customer communication skills.
Can you get a help desk technician job with no experience?
Yes, entry-level help desk roles are one of the most accessible points into IT careers and many employers hire candidates without professional experience if they hold a CompTIA A+ or similar certification. Demonstrating a home lab setup, contributing to open-source projects, or completing a community college IT program can substitute for formal work history when applying to first-time roles.
What does the help desk technician interview process look like?
Most help desk interviews include an initial phone or video screen focused on your technical background and availability, followed by a technical interview or practical assessment where you walk through a troubleshooting scenario step by step. Some employers add a final round with a team lead or IT manager to assess communication style and how you handle frustrated end-users under pressure.
Where can I find and apply to help desk technician jobs?
You can find and apply to help desk technician jobs on Migrate Mate, which lists current openings from employers across the United States. Search the available roles, find the ones that match your skills and location preferences, and apply directly to each listing from the page.
See All 463+ Help Desk Technician Jobs
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