Help Desk Technician Jobs
Help Desk Technician jobs are open across healthcare, finance, education, government, and managed service providers, from entry-level support roles to senior technician and team lead positions, with specializations in desktop support, network troubleshooting, and ITSM platforms. Find a role that fits from the openings below and apply directly.
Find Help Desk Technician JobsOverview
Showing 5 of 64+ Help Desk Technician jobs
About the company
Brio Water is the market-leading water product company that has helped millions get hydrated through its unique and innovative product line. We offer full home water solutions and systems designed and engineered to continuously push the boundaries of the way we hydrate. Our company combines sophisticated technology with innovative, top-tier designs to ensure client satisfaction while enhancing the functionality and aesthetics of hydration.
About the role
We are excited to offer an opportunity for an IT Help Desk Technician to join our team. This hands-on technical role is responsible for providing day-to-day IT support to end users, troubleshooting hardware and software issues, and supporting the implementation and maintenance of IT systems and tools. The ideal candidate is customer-focused, technically capable, and eager to grow their skills while contributing to a reliable and responsive IT support operation.
- Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
- Support user accounts, access, and permissions in Active Directory, Microsoft 365, and other business systems.
- Log, track, and update support requests in the IT ticketing system, ensuring accurate documentation and timely resolution.
- Escalate complex or unresolved issues to senior IT staff when appropriate.
- Assist with system rollouts, application deployments, upgrades, and patches.
- Support onboarding and offboarding activities, including hardware setup and system access.
- Follow defined IT support processes, SLAs, and service standards.
- Maintain IT asset inventory and assist with equipment tracking and lifecycle management.
- Provide clear, professional communication to end users throughout the support process.
- Contribute to knowledge base articles and technical documentation.
Qualifications
- 5+ years of experience in an IT support, help desk, or desktop support role.
- Strong hands-on troubleshooting skills for Windows-based environments and common business applications.
- Experience working with IT ticketing systems (e.g., Jira Service Management, Freshservice, Zendesk, ServiceNow, etc.).
- Basic understanding of Active Directory, Microsoft 365, and endpoint management.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
- Strong customer service mindset with the ability to support non-technical users.
- Good organizational skills and attention to detail.
- Ability to prioritize and manage multiple support requests.
- IT certifications (A+, Network+, Microsoft) are a plus but not required.
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
- Medical, Dental, Vision, Life Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Holidays
- and More!
The pay range for this role is:
70,000 - 90,000 USD per year (Turnbull)
About the company
Brio Water is the market-leading water product company that has helped millions get hydrated through its unique and innovative product line. We offer full home water solutions and systems designed and engineered to continuously push the boundaries of the way we hydrate. Our company combines sophisticated technology with innovative, top-tier designs to ensure client satisfaction while enhancing the functionality and aesthetics of hydration.
About the role
We are excited to offer an opportunity for an IT Help Desk Technician to join our team. This hands-on technical role is responsible for providing day-to-day IT support to end users, troubleshooting hardware and software issues, and supporting the implementation and maintenance of IT systems and tools. The ideal candidate is customer-focused, technically capable, and eager to grow their skills while contributing to a reliable and responsive IT support operation.
- Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
- Support user accounts, access, and permissions in Active Directory, Microsoft 365, and other business systems.
- Log, track, and update support requests in the IT ticketing system, ensuring accurate documentation and timely resolution.
- Escalate complex or unresolved issues to senior IT staff when appropriate.
- Assist with system rollouts, application deployments, upgrades, and patches.
- Support onboarding and offboarding activities, including hardware setup and system access.
- Follow defined IT support processes, SLAs, and service standards.
- Maintain IT asset inventory and assist with equipment tracking and lifecycle management.
- Provide clear, professional communication to end users throughout the support process.
- Contribute to knowledge base articles and technical documentation.
Qualifications
- 5+ years of experience in an IT support, help desk, or desktop support role.
- Strong hands-on troubleshooting skills for Windows-based environments and common business applications.
- Experience working with IT ticketing systems (e.g., Jira Service Management, Freshservice, Zendesk, ServiceNow, etc.).
- Basic understanding of Active Directory, Microsoft 365, and endpoint management.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
- Strong customer service mindset with the ability to support non-technical users.
- Good organizational skills and attention to detail.
- Ability to prioritize and manage multiple support requests.
- IT certifications (A+, Network+, Microsoft) are a plus but not required.
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
- Medical, Dental, Vision, Life Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Holidays
- and More!
The pay range for this role is:
70,000 - 90,000 USD per year (Turnbull)
See All 64+ Help Desk Technician Jobs
Jump back to the full list of openings and apply to any help desk technician role that fits.
Find Help Desk Technician JobsHelp Desk Technician Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- GSI Environmental4
- UFP Technologies4
- Rebel Athletic3
- Computech Corporation2
- HCLTech2
Top Industries Hiring
- Technology & Software13
- Consulting & Professional Services9
- Education9
- Manufacturing8
- Consumer Goods4
What Employers Look For
The qualifications that appear most often in help desk technician jobs.
- CompTIA A+ certification or equivalent technical credential
- Experience with a ticketing system such as ServiceNow, Zendesk, or Jira
- Proficiency in Windows OS troubleshooting and Active Directory administration
- Strong verbal and written communication skills for end-user support
- Associate or bachelor's degree in information technology or a related field
- Familiarity with remote desktop tools and VPN troubleshooting
Tips for Your Help Desk Technician Job Search
Tailor your resume to ticket volume
Help desk postings often screen for candidates who can handle high-volume environments. Quantify the average number of tickets you resolved per week or your first-call resolution rate instead of listing duties generically. Hiring managers notice specifics.
List certifications above your summary
CompTIA A+, Network+, and ITIL Foundation are gatekeeping credentials for many help desk roles. Place them in a dedicated certifications section near the top of your resume so recruiters and applicant tracking systems spot them before reading your work history.
Filter openings by ticketing system experience
Employers rarely train on their ITSM platform, so search specifically for roles that match the tools you already know, whether that's ServiceNow, Jira Service Management, Zendesk, or Freshdesk. A direct skills match cuts through screening faster than a generalist application.
Apply early to roles that fit
Migrate Mate lists help desk technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Help desk interviews almost always include live troubleshooting scenarios: a printer that won't connect, a user locked out of their account, a slow machine with no obvious cause. Walk through your diagnostic process out loud so interviewers can evaluate your methodology, not just your answer.
Negotiate shift flexibility alongside compensation
Many help desk roles involve rotating shifts, on-call coverage, or weekend rotations. Before accepting an offer, clarify the exact schedule, rotation frequency, and any on-call expectations. Shift structure affects work-life balance more directly here than in most office roles.
Help Desk Technician Jobs: Frequently Asked Questions
Which companies are hiring the most help desk technicians?
The companies hiring the most help desk technicians right now include GSI Environmental, UFP Technologies, and Rebel Athletic, with the largest share of openings in California, Michigan, and Texas, based on current listings on Migrate Mate as of June 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest volumes of help desk openings year-round.
How many help desk technician jobs are remote?
About 20% of help desk technician openings are fully remote or hybrid as of June 2026, though fully on-site roles remain common wherever hands-on hardware support is required. Software support, password resets, and application troubleshooting roles are the sub-areas most likely to be offered remotely or in a hybrid arrangement.
How do you become a help desk technician?
Start by earning a foundational IT certification such as CompTIA A+, which signals baseline hardware and software competency to employers. Build hands-on experience through a home lab, volunteer IT support, or an internship. Then apply to entry-level desktop support or IT support specialist roles and use each position to develop your troubleshooting process and customer communication skills.
Can you get a help desk technician job with no experience?
Yes, entry-level help desk roles are one of the most accessible points into IT careers and many employers hire candidates without professional experience if they hold a CompTIA A+ or similar certification. Demonstrating a home lab setup, contributing to open-source projects, or completing a community college IT program can substitute for formal work history when applying to first-time roles.
What does the help desk technician interview process look like?
Most help desk interviews include an initial phone or video screen focused on your technical background and availability, followed by a technical interview or practical assessment where you walk through a troubleshooting scenario step by step. Some employers add a final round with a team lead or IT manager to assess communication style and how you handle frustrated end-users under pressure.
Where can I find and apply to help desk technician jobs?
You can find and apply to help desk technician jobs on Migrate Mate, which lists current openings from employers across the United States. Search the available roles, find the ones that match your skills and location preferences, and apply directly to each listing from the page.
See All 64+ Help Desk Technician Jobs
Jump back to the full list of openings and apply to any help desk technician role that fits.
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