Entry Level Help Desk Technician Jobs
New grad help desk technician jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship background can matter more than a long resume. Most openings mix on-site, remote, and hybrid settings across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, ICL, and Xerox hiring at this level now.
Find JobsOverview
Showing 5 of 16+ Entry Level Help Desk Technician jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See All 16 Entry Level Help Desk Technician Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Help Desk Technician Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Technician Jobs: Frequently Asked Questions
How do I get an entry level help desk technician job?
Employers hiring at this level look for candidates who can demonstrate basic troubleshooting skills, familiarity with operating systems like Windows and macOS, and a customer-first mindset. Certifications such as CompTIA A+ signal technical readiness and give applicants without years of experience a concrete edge. Internship experience, a home lab, or documented coursework all strengthen an entry level application when a long work history is not yet available.
Which companies hire entry level help desk technicians?
Companies hiring entry level help desk technicians right now include Software Technology, ICL, and Xerox, based on current listings on Migrate Mate as of November 2026. A wide range of employers hire at this level, from large enterprises building out internal IT support teams to managed service providers and government contractors that routinely onboard junior candidates and provide structured training.
Are there remote entry level help desk technician jobs?
Yes, though on-site roles are still common at this experience level. About 30% of entry level help desk technician openings are remote or hybrid as of November 2026, so candidates who need scheduling flexibility or are searching outside their local market do have options. Filtering by work setting on Migrate Mate lets you see only the listings that match your preference.
Are these new grad help desk technician jobs?
Yes. The listings on this page include new grad, recent graduate, and junior help desk technician roles. A posting is generally new-grad friendly when it welcomes zero to two years of experience, accepts internship or lab work in place of professional history, or calls out a portfolio or certification as a substitute for a long resume. Searching for roles that list these signals helps candidates identify the best-fit openings at this stage.
Which industries hire the most entry level help desk technicians?
Entry Level help desk technician roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their day-to-day operations depend on reliable IT support, and they tend to build structured onboarding programs that allow candidates without extensive experience to ramp up quickly.