Entry Level Help Desk Supervisor Jobs
New grad help desk supervisor jobs open doors for recent graduates and entry level candidates with zero to two years of experience, where a strong internship record or hands-on helpdesk portfolio can matter more than a lengthy resume. Most openings are on-site roles concentrated in Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, UFP Technologies, and ICL hiring at this level now.
Find JobsOverview
Showing 5 of 17+ Entry Level Help Desk Supervisor jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See All 17 Entry Level Help Desk Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Help Desk Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Supervisor Jobs: Frequently Asked Questions
How do I get an entry level help desk supervisor job?
Start by building hands-on support experience through internships, volunteer IT roles, or part-time helpdesk positions, then earn a foundational certification like CompTIA A+ or ITIL Foundation to signal readiness. Employers at this level look for candidates who can document tickets accurately, communicate clearly with end users, and show early leadership instincts, even in small ways like mentoring peers or leading a team project during school.
Which companies hire entry level help desk supervisors?
Companies hiring entry level help desk supervisors right now include Software Technology, UFP Technologies, and ICL, based on current listings on Migrate Mate as of November 2026. At this experience level, managed service providers, healthcare systems, government contractors, and mid-size technology firms tend to post the most openings because they run structured helpdesk teams that need junior supervisory coverage.
Are there remote entry level help desk supervisor jobs?
Yes, though remote roles at the supervisory level are less common for entry level candidates than purely individual-contributor positions. About 25% of entry level help desk supervisor openings are remote or hybrid as of November 2026, so candidates who prefer flexibility should filter for those work settings while remaining open to on-site roles that offer stronger mentorship and faster advancement at this stage.
Are these new grad help desk supervisor jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome recent graduates, candidates with zero to two years of experience, and applicants whose background includes internships or a strong support portfolio rather than a full professional record. A new grad-friendly posting typically omits hard minimums on years managed, accepts related coursework as equivalent experience, and emphasizes certifications or demonstrated problem-solving over tenure.
Which industries hire the most entry level help desk supervisors?
Entry Level help desk supervisor roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors drive entry level supervisory hiring because they maintain large, distributed end-user environments that require consistent first-line support leadership, creating openings for candidates who are early in their careers but ready to take on coordination responsibilities.