Help Desk Technician Jobs in Michigan
Help Desk Technician jobs in Michigan are consistently active, concentrated in automotive technology, healthcare IT, manufacturing, and higher education sectors, with openings at every level from entry-level support to senior systems administrator. Detroit, Grand Rapids, and Ann Arbor generate the largest share of openings, anchored by major employers like Ford Motor Company, Beaumont Health, and the University of Michigan. The most sought-after specialties include Active Directory administration, Microsoft 365 support, and endpoint management for hybrid environments. Find a role that fits below and apply directly.
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Showing 5 of 13+ Help Desk Technician jobs
Job Summary:
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Ability to learn new ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A+, Network+, and Security+ (not required)
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment
This is a full-time position with competitive salary and benefits. If you are a motivated individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Can you work from 11am to 8pm
Education:
- Bachelor's (Required)
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
Job Summary:
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Ability to learn new ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A+, Network+, and Security+ (not required)
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment
This is a full-time position with competitive salary and benefits. If you are a motivated individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Can you work from 11am to 8pm
Education:
- Bachelor's (Required)
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
See All 13 Help Desk Technician Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Help Desk Technician JobsHelp Desk Technician Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Help Desk Technician Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Consumer Goods
What Michigan Employers Look For
The qualifications that appear most often in help desk technician jobs across Michigan.
- Associate degree or higher in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral IT credential required or preferred
- Hands-on experience troubleshooting Windows operating systems and Microsoft 365 applications
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Remedy
- Ability to support hardware, peripherals, and network connectivity in a corporate environment
- Strong written and verbal communication skills for end-user support and documentation
Help Desk Technician Jobs in Michigan: Frequently Asked Questions
How do you become a help desk technician in Michigan?
Michigan does not require a state-issued license to work as a help desk technician, so the path centers on education and vendor-neutral certifications. Most employers expect at minimum a high school diploma plus CompTIA A+ certification, which validates core hardware and software troubleshooting skills. An associate degree in information technology from a Michigan community college such as Macomb Community College or Grand Rapids Community College strengthens most applications considerably and meets the threshold for many corporate and healthcare IT roles.
How much do help desk technicians make in Michigan?
Help desk technicians in Michigan earn a median of about $56,240 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,150 for the lowest 10% to over $84,940 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire help desk technicians in Michigan?
Employers hiring help desk technicians in Michigan right now include Cilable, COOLSOFT, and Sentinel, based on current listings on Migrate Mate as of November 2026. Michigan's concentration of automotive manufacturers, large health systems, and major research universities creates steady, year-round demand for IT support professionals.
Which Michigan cities have the most help desk technician jobs?
Dimondale, Grand Rapids, and Traverse City account for the most help desk technician openings in Michigan. Detroit leads because of the density of corporate headquarters, automotive suppliers, and regional health systems concentrated in Wayne, Oakland, and Macomb counties, while Grand Rapids and Ann Arbor draw significant demand from West Michigan healthcare networks and University of Michigan's sprawling IT infrastructure.
Are there remote help desk technician jobs in Michigan?
Yes, and more than many technical roles, since much help desk support can be delivered over phone, chat, or remote desktop tools. About 25% of help desk technician openings tied to Michigan are remote or hybrid as of November 2026, reflecting continued employer flexibility following broad adoption of remote support models. Tier-1 and Tier-2 software support roles are the most likely to be fully remote, while on-site hardware repair and desktop imaging work typically requires a physical presence.
How can I get hired as a help desk technician in Michigan with little or no experience?
The most realistic entry path is earning CompTIA A+ certification and applying for Tier-1 support roles at Michigan-based managed service providers, which frequently train junior technicians on the job. Large Michigan employers like Henry Ford Health and Michigan State University also post entry-level IT support associate positions that accept candidates without prior corporate experience. Lateral moves from retail electronics sales or a college IT help desk role carry real weight with Michigan hiring managers looking for candidates who can communicate with non-technical users.
Where can I find and apply to help desk technician jobs in Michigan?
You can find and apply to help desk technician jobs in Michigan on Migrate Mate, which lists current Michigan openings updated regularly. Search the listings, find roles that match your experience and preferred location, and apply directly to the employer.
See All 13 Help Desk Technician Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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