Help Desk Technician Jobs in Michigan
Help Desk Technician jobs in Michigan are consistently active, concentrated in automotive technology, healthcare IT, manufacturing, and higher education sectors, with openings at every level from entry-level support to senior systems administrator. Detroit, Grand Rapids, and Ann Arbor generate the largest share of openings, anchored by major employers like Ford Motor Company, Beaumont Health, and the University of Michigan. The most sought-after specialties include Active Directory administration, Microsoft 365 support, and endpoint management for hybrid environments. Find a role that fits below and apply directly.
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Position Overview
As a Tier 1 Help Desk Technician, you will serve as the first point of contact for end users experiencing technical issues. You will troubleshoot hardware, software, Microsoft 365, networking, and business application problems while delivering exceptional customer service. The ideal candidate has 1-3 years of professional IT support experience and a strong desire to continue developing their technical skills.
Key Responsibilities
· Provide first-level technical support via phone, email, remote support tools, and ticketing systems.
· Troubleshoot and resolve workstation, laptop, printer, and peripheral issues.
· Assist users with Microsoft 365 applications, Outlook, Teams, OneDrive, and SharePoint.
· Support user account administration including password resets and access requests.
· Diagnose basic networking issues involving Wi-Fi, internet connectivity, DNS, DHCP, and VPNs.
· Configure and deploy computers, mobile devices, and other end-user equipment.
· Document troubleshooting steps, resolutions, and procedures within the ticketing and knowledge management systems.
· Escalate complex issues to Tier 2 or Tier 3 technicians when necessary.
· Follow service level agreements (SLAs) and established support procedures.
· Participate in after-hours maintenance or emergency support when required.
· Assist with client onboarding, hardware installations, and technology projects.
· Maintain a professional and customer-focused attitude during all client interactions.
Required Qualifications
· 1-3 years of experience in an IT Help Desk, Desktop Support, Technical Support, or Service Desk role.
· Strong customer service and communication skills.
· Experience supporting Microsoft Windows 10 and Windows 11.
· Basic knowledge of Microsoft 365 administration and applications.
· Understanding of networking fundamentals including:
o TCP/IP
o DNS
o DHCP
o Wireless networking
o VPN connectivity
· Experience troubleshooting printers and other peripheral devices.
· Ability to prioritize multiple support requests in a fast-paced environment.
· Strong documentation, organizational, and time management skills.
· Valid driver's license and reliable transportation.
· Ability to lift and move equipment up to 50 pounds.
Preferred Qualifications
· Experience working for a Managed Service Provider (MSP).
· Microsoft 365 Fundamentals (MS-900) certification.
· CompTIA A+ certification.
· Familiarity with:
o Active Directory
o Microsoft Entra ID (Azure AD)
o Intune
o Teams Phone / VoIP systems
o Remote monitoring and management (RMM) platforms
o Ticketing systems such as NinjaOne, ConnectWise, Autotask, ServiceNow, Zendesk, or Jira
· Exposure to virtualization technologies such as Hyper-V or VMware.
· Experience with cabling, networking equipment, or onsite deployments.
Pay: $16.00 - $20.00 per hour
Expected hours: 24.0 – 35.0 per week
Benefits:
- Flexible schedule
- Tuition reimbursement
Application Question(s):
- Due to customer/governmental requirements, do you have US Citizenship?
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Livonia, MI 48152 (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
See All 11 Help Desk Technician Jobs in Michigan
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Find Help Desk Technician JobsHelp Desk Technician Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Help Desk Technician Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Consumer Goods
- Technology & Software
- Healthcare & Medical Services
What Michigan Employers Look For
The qualifications that appear most often in help desk technician jobs across Michigan.
- Associate degree or higher in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral IT credential required or preferred
- Hands-on experience troubleshooting Windows operating systems and Microsoft 365 applications
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Remedy
- Ability to support hardware, peripherals, and network connectivity in a corporate environment
- Strong written and verbal communication skills for end-user support and documentation
Help Desk Technician Jobs in Michigan: Frequently Asked Questions
How do you become a help desk technician in Michigan?
Michigan does not require a state-issued license to work as a help desk technician, so the path centers on education and vendor-neutral certifications. Most employers expect at minimum a high school diploma plus CompTIA A+ certification, which validates core hardware and software troubleshooting skills. An associate degree in information technology from a Michigan community college such as Macomb Community College or Grand Rapids Community College strengthens most applications considerably and meets the threshold for many corporate and healthcare IT roles.
How much do help desk technicians make in Michigan?
Help desk technicians in Michigan earn a median of about $56,240 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,150 for the lowest 10% to over $84,940 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire help desk technicians in Michigan?
Employers hiring help desk technicians in Michigan right now include ODL, Rockford, and S2S Soft, based on current listings on Migrate Mate as of September 2026. Michigan's concentration of automotive manufacturers, large health systems, and major research universities creates steady, year-round demand for IT support professionals.
Which Michigan cities have the most help desk technician jobs?
Grand Rapids, Detroit, and Livonia account for the most help desk technician openings in Michigan. Detroit leads because of the density of corporate headquarters, automotive suppliers, and regional health systems concentrated in Wayne, Oakland, and Macomb counties, while Grand Rapids and Ann Arbor draw significant demand from West Michigan healthcare networks and University of Michigan's sprawling IT infrastructure.
Are there remote help desk technician jobs in Michigan?
Yes, and more than many technical roles, since much help desk support can be delivered over phone, chat, or remote desktop tools. About 0% of help desk technician openings tied to Michigan are remote or hybrid as of September 2026, reflecting continued employer flexibility following broad adoption of remote support models. Tier-1 and Tier-2 software support roles are the most likely to be fully remote, while on-site hardware repair and desktop imaging work typically requires a physical presence.
How can I get hired as a help desk technician in Michigan with little or no experience?
The most realistic entry path is earning CompTIA A+ certification and applying for Tier-1 support roles at Michigan-based managed service providers, which frequently train junior technicians on the job. Large Michigan employers like Henry Ford Health and Michigan State University also post entry-level IT support associate positions that accept candidates without prior corporate experience. Lateral moves from retail electronics sales or a college IT help desk role carry real weight with Michigan hiring managers looking for candidates who can communicate with non-technical users.
Where can I find and apply to help desk technician jobs in Michigan?
You can find and apply to help desk technician jobs in Michigan on Migrate Mate, which lists current Michigan openings updated regularly. Search the listings, find roles that match your experience and preferred location, and apply directly to the employer.
See All 11 Help Desk Technician Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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