Help Desk Technician Jobs in Texas
Help Desk Technician jobs in Texas are among the most active in the country, with strong and consistent demand across corporate IT departments, healthcare systems, higher education, and state government agencies at every level from entry-level desktop support through senior systems technicians. The largest concentrations of openings are in Dallas-Fort Worth, Houston, and Austin, where employers like Dell Technologies, USAA, and Texas Health Resources maintain significant IT support operations. The most in-demand specialties right now are Microsoft 365 administration, Active Directory support, and ITSM ticketing platforms like ServiceNow. Find a role that fits below and apply directly.
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Job Title: Help Desk Specialist
Location: DFW Airport, TX 75261 (Onsite)
Duration: 6–12 Months Contract
Schedule: Monday – Friday, 9:00 AM – 6:00 PM
Job Description:
The Help Desk Specialist serves as the first point of contact for employees seeking technical assistance and is responsible for delivering exceptional customer service while providing technical support through phone, email, chat, and ticketing systems. This role supports a wide range of technology-related issues including hardware, software, account access, mobile devices, and network connectivity.
Key Responsibilities:
- Provide first-level technical support for hardware, software, account access, mobile device, and connectivity issues
- Troubleshoot and resolve issues related to Microsoft Windows 10/11, Microsoft 365 applications, Outlook, Teams, web browsers, printers, and network connectivity
- Create, update, and maintain incident and service request tickets with accurate documentation
- Manage new hire profiles, user accounts, software installations, password resets, and account unlock requests
- Utilize Active Directory, Microsoft Entra ID (Azure), SCCM, and remote support tools to diagnose and resolve issues
- Support users remotely using SCCM Remote Control Viewer and other approved support applications
- Identify issues requiring escalation and coordinate with senior technicians, engineering teams, vendors, or application owners
- Maintain ownership of customer issues through resolution while providing timely communication and status updates
- Meet established service level agreements (SLAs), quality standards, and customer service expectations
Required Skills:
- Help Desk / Service Desk / Technical Support experience
- Microsoft Windows 10/11
- Microsoft 365, Outlook, Teams
- Active Directory
- Microsoft Entra ID (Azure)
- SCCM
- ServiceNow or equivalent ticketing systems
- SharePoint and OneDrive
- Remote support tools
- User account administration
- Mobile device support
- Strong troubleshooting and analytical skills
- Excellent customer service and communication skills
Preferred Skills:
- Genesys Cloud
- Experience supporting Mac and Windows operating systems
- Experience in a Call Center or End User Support environment
Education & Experience:
- Associate Degree in Information Technology, Computer Science, Business Technology, or related field
- 3–5 years of Help Desk, Service Desk, Call Center, or End User Support experience
Job Title: Help Desk Specialist
Location: DFW Airport, TX 75261 (Onsite)
Duration: 6–12 Months Contract
Schedule: Monday – Friday, 9:00 AM – 6:00 PM
Job Description:
The Help Desk Specialist serves as the first point of contact for employees seeking technical assistance and is responsible for delivering exceptional customer service while providing technical support through phone, email, chat, and ticketing systems. This role supports a wide range of technology-related issues including hardware, software, account access, mobile devices, and network connectivity.
Key Responsibilities:
- Provide first-level technical support for hardware, software, account access, mobile device, and connectivity issues
- Troubleshoot and resolve issues related to Microsoft Windows 10/11, Microsoft 365 applications, Outlook, Teams, web browsers, printers, and network connectivity
- Create, update, and maintain incident and service request tickets with accurate documentation
- Manage new hire profiles, user accounts, software installations, password resets, and account unlock requests
- Utilize Active Directory, Microsoft Entra ID (Azure), SCCM, and remote support tools to diagnose and resolve issues
- Support users remotely using SCCM Remote Control Viewer and other approved support applications
- Identify issues requiring escalation and coordinate with senior technicians, engineering teams, vendors, or application owners
- Maintain ownership of customer issues through resolution while providing timely communication and status updates
- Meet established service level agreements (SLAs), quality standards, and customer service expectations
Required Skills:
- Help Desk / Service Desk / Technical Support experience
- Microsoft Windows 10/11
- Microsoft 365, Outlook, Teams
- Active Directory
- Microsoft Entra ID (Azure)
- SCCM
- ServiceNow or equivalent ticketing systems
- SharePoint and OneDrive
- Remote support tools
- User account administration
- Mobile device support
- Strong troubleshooting and analytical skills
- Excellent customer service and communication skills
Preferred Skills:
- Genesys Cloud
- Experience supporting Mac and Windows operating systems
- Experience in a Call Center or End User Support environment
Education & Experience:
- Associate Degree in Information Technology, Computer Science, Business Technology, or related field
- 3–5 years of Help Desk, Service Desk, Call Center, or End User Support experience
See All 6 Help Desk Technician Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Help Desk Technician JobsHelp Desk Technician Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Help Desk Technician Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Rebel Athletic3
- Infojini1
- San Antonio Independent School District1
- Vego Garden1
Top Industries Hiring
- Retail2
- Education1
- Technology & Software1
What Texas Employers Look For
The qualifications that appear most often in help desk technician jobs across Texas.
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred by Texas employers
- One or more years of hands-on technical support experience in a help desk environment
- Proficiency troubleshooting Windows operating systems, Office 365, and Active Directory
- Familiarity with ITSM ticketing systems such as ServiceNow, Remedy, or Jira Service Management
- Strong written and verbal communication skills for end-user support interactions
- Ability to work on-site at a Texas office location, including rotational or after-hours shifts
Help Desk Technician Jobs in Texas: Frequently Asked Questions
How do you become a help desk technician in Texas?
Texas does not require a state-issued license to work as a help desk technician, so the path runs through education and vendor-neutral certifications. Most Texas employers expect at least a high school diploma or GED plus a CompTIA A+ certification, which is the industry baseline for entry-level IT support. Associate degree programs in information technology are offered at Texas community colleges statewide and give candidates a competitive edge for roles with larger employers or government agencies.
How much do help desk technicians make in Texas?
Help desk technicians in Texas earn a median of about $59,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,690 for the lowest 10% to over $90,140 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire help desk technicians in Texas?
Employers hiring help desk technicians in Texas right now include Rebel Athletic, Infojini, and San Antonio Independent School District, based on current listings on Migrate Mate as of June 2026. Texas's concentration of corporate headquarters, military installations, and large healthcare networks means demand is spread across private, public, and government-contractor sectors throughout the state.
Which Texas cities have the most help desk technician jobs?
Carrollton, Dallas, and Houston have the most help desk technician openings in Texas. Dallas-Fort Worth leads because of its dense cluster of corporate headquarters and financial services firms, Houston's volume is driven by energy companies and a large medical center complex, and Austin's growth reflects the expanding technology sector and state government IT operations based there.
Are there remote help desk technician jobs in Texas?
Yes, and they're more common than in most technical roles, since a significant share of help desk work involves phone, chat, and remote-access support that does not require physical presence. About 50% of help desk technician openings tied to Texas are remote or hybrid as of June 2026, which reflects genuine flexibility across the sector. Tier 1 call-center-style support and software troubleshooting roles are the positions most frequently offered as fully remote.
How can I get hired as a help desk technician in Texas with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification before applying, since many Texas employers treat it as the minimum credential for considering candidates without prior IT employment. Large Texas employers including Dell Technologies and state agency IT departments regularly hire for entry-level desktop support and IT associate roles that accept candidates fresh out of community college programs. Lateral moves from customer service or retail roles that involved technical troubleshooting are also a recognized stepping stone at Texas-based managed service providers and healthcare IT departments.
Where can I find and apply to help desk technician jobs in Texas?
You can find and apply to help desk technician jobs in Texas on Migrate Mate, which lists current Texas openings updated regularly. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 6 Help Desk Technician Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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