Senior IT Support Specialist Jobs in Texas
Senior IT Support Specialist jobs in Texas are concentrated in enterprise technology, healthcare systems, financial services, and state government agencies, with demand at the senior and lead levels running consistently strong across the state's largest metros. Austin, Dallas, and Houston account for the heaviest hiring, anchored by established employers such as Dell Technologies, AT&T, and Texas Health Resources. The most in-demand specialties include endpoint management, ITSM platform administration, and cybersecurity-adjacent support operations. Find a role that fits below and apply directly.
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Showing 5 of 129+ Senior IT Support Specialist jobs
Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.
NorthStar Energy Solutions is looking for an organized, personable IT Administrative Support professional to be the first point of contact for incoming IT requests. You will triage calls, resolve straightforward issues on the spot, and keep department records and directories accurate and current, freeing up our Computer Specialists to focus on hands-on device work.
Location: 3340 Roy Orr Blvd Grand Prairie, TX 75050
Schedule: Monday-Friday
Per Diem: N/A
What You'll Do:- Answer and triage incoming IT calls and requests.
- Assist with setting up iPhones and iPads
- Reach out to requester of devices for pickup or returns.
- Provide basic first-level troubleshooting and escalate issues requiring advanced technical support to a Computer Specialist.
- Resolve simple requests directly, such as password resets and basic how-to questions.
- Route more complex issues to the appropriate Computer Specialist or IT Manager.
- Maintain and update the company phone and extension list.
- Update Active Directory user descriptions and directory information.
- Create, update, and track IT service tickets, ensuring request details, status, and resolution notes are documented accurately.
- Coordinate employee onboarding and offboarding tasks, including account requests, equipment preparation, access changes, and asset returns.
- Maintain accurate IT asset records for computers, mobile devices, accessories, assignments, inventory, and equipment returns.
- Schedule device pickups, deployments, replacements, and returns while communicating status updates to employees and IT staff.
- Assist with purchase requests, vendor communications, order tracking, receiving, and documentation for IT equipment and services.
- Maintain organized electronic and paper records, including invoices, warranties, licenses, procedures, and departmental forms.
- Support general administrative paperwork for the IT department.
- High school diploma or equivalent required; Associate’s degree preferred.
- Prior customer service, help desk, or administrative support experience.
- Basic familiarity with Active Directory and Microsoft Office.
- Strong phone etiquette, organizational skills, and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
As a NorthStar Energy Solutions employee, we offer a wide range of benefits to meet your needs.
- 401(k) with immediate matching and vesting
-
Fully comprehensive benefits packages; Medical, Dental, Vision
- Your choice of PPO, HSA, FSA
- Short-term and long-term benefits
- Employee discounts on consumer goods
Equal Opportunity Employer:
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.
NorthStar Energy Solutions is looking for an organized, personable IT Administrative Support professional to be the first point of contact for incoming IT requests. You will triage calls, resolve straightforward issues on the spot, and keep department records and directories accurate and current, freeing up our Computer Specialists to focus on hands-on device work.
Location: 3340 Roy Orr Blvd Grand Prairie, TX 75050
Schedule: Monday-Friday
Per Diem: N/A
What You'll Do:- Answer and triage incoming IT calls and requests.
- Assist with setting up iPhones and iPads
- Reach out to requester of devices for pickup or returns.
- Provide basic first-level troubleshooting and escalate issues requiring advanced technical support to a Computer Specialist.
- Resolve simple requests directly, such as password resets and basic how-to questions.
- Route more complex issues to the appropriate Computer Specialist or IT Manager.
- Maintain and update the company phone and extension list.
- Update Active Directory user descriptions and directory information.
- Create, update, and track IT service tickets, ensuring request details, status, and resolution notes are documented accurately.
- Coordinate employee onboarding and offboarding tasks, including account requests, equipment preparation, access changes, and asset returns.
- Maintain accurate IT asset records for computers, mobile devices, accessories, assignments, inventory, and equipment returns.
- Schedule device pickups, deployments, replacements, and returns while communicating status updates to employees and IT staff.
- Assist with purchase requests, vendor communications, order tracking, receiving, and documentation for IT equipment and services.
- Maintain organized electronic and paper records, including invoices, warranties, licenses, procedures, and departmental forms.
- Support general administrative paperwork for the IT department.
- High school diploma or equivalent required; Associate’s degree preferred.
- Prior customer service, help desk, or administrative support experience.
- Basic familiarity with Active Directory and Microsoft Office.
- Strong phone etiquette, organizational skills, and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
As a NorthStar Energy Solutions employee, we offer a wide range of benefits to meet your needs.
- 401(k) with immediate matching and vesting
-
Fully comprehensive benefits packages; Medical, Dental, Vision
- Your choice of PPO, HSA, FSA
- Short-term and long-term benefits
- Employee discounts on consumer goods
Equal Opportunity Employer:
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
See All 129+ Senior IT Support Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsSenior IT Support Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Energy
- Food & Beverage
- Accounting & Auditing
- Chemicals & Materials
What Texas Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Texas.
- CompTIA A+, Network+, or Security+ certification commonly required or strongly preferred in Texas listings
- Five or more years of IT support experience with at least two in a senior or lead capacity
- Demonstrated expertise with ITSM platforms such as ServiceNow or Remedy in enterprise environments
- Experience supporting Windows and macOS endpoints across large distributed user bases
- Strong troubleshooting skills covering networking, Active Directory, and cloud-based productivity suites
- Ability to mentor junior technicians and coordinate escalation workflows across support tiers
Senior IT Support Specialist Jobs in Texas: Frequently Asked Questions
How do you become a senior it support specialist in Texas?
Most senior it support specialists in Texas reach the role by combining a bachelor's degree in information technology, computer science, or a related field with several years of progressive helpdesk and desktop support experience. Texas does not require a state-issued license for this role, but employers consistently favor candidates holding CompTIA certifications such as A+, Network+, or Security+. Building experience with enterprise ITSM tools and taking on lead or mentorship responsibilities in mid-level positions is the most reliable path to senior-level hiring.
Which companies hire senior it support specialists in Texas?
Companies currently hiring senior it support specialists in Texas include Amazon, Sally Beauty, and CEC Facilities, per current listings on Migrate Mate as of September 2026. Texas's concentration of large corporate headquarters, healthcare networks, and state agency IT departments keeps demand for experienced support specialists consistently active across the state.
Which Texas cities have the most senior it support specialist jobs?
Austin, Dallas, and Houston lead Texas in senior it support specialist openings. Austin's dense technology sector, Dallas's large financial services and telecom headquarters, and Houston's energy, healthcare, and petrochemical industries generate sustained demand for senior-level IT support talent in each metro.
Are there remote senior it support specialist jobs in Texas?
Yes, though many positions remain on-site because hands-on hardware support, server room access, and in-person user escalations are core to the role. About 26% of senior it support specialist openings tied to Texas are remote or hybrid as of September 2026, with most remote-eligible work concentrated in ITSM administration, tier-two ticket resolution, and vendor coordination tasks that don't require physical presence.
How can I get hired as a senior it support specialist in Texas with little or no experience?
The most realistic entry path is a helpdesk or IT support technician role, which large Texas employers such as Dell Technologies, Texas Health Resources, and major state agencies regularly post as formal entry-level positions. Community colleges across Texas, including Austin Community College and Dallas College, offer IT support certificates that help candidates compete without a four-year degree. Earning a CompTIA A+ certification before applying gives candidates a measurable edge, and many organizations offer internal promotion tracks from tier-one support into senior positions within two to three years.
Where can I find and apply to senior it support specialist jobs in Texas?
You can find and apply to senior it support specialist jobs in Texas on Migrate Mate, which lists current Texas openings. Search the listings for roles that match your experience level and location, then apply directly to the ones that fit.
See All 129+ Senior IT Support Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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