Senior IT Support Specialist Jobs in Michigan
Senior IT Support Specialist jobs in Michigan are concentrated in automotive technology, healthcare systems, financial services, and higher education, with hiring activity strongest in Detroit, Grand Rapids, and Ann Arbor. Major employers with lasting Michigan roots include Ford Motor Company, Henry Ford Health, and Consumers Energy, all of which maintain sizable internal IT departments. The most in-demand specialties are endpoint management, enterprise ticketing systems, and IT infrastructure support tied to hybrid work environments. Find a role that fits below and apply directly.
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Showing 5 of 18+ Senior IT Support Specialist jobs
*Hybrid - 2 days WFH, 3 days per week at the Connor Sports, Amasa, MI location.
The IT Support Specialist will take ownership of users’ concerns and see problems through to resolution. Research, diagnose, troubleshoot, identify solutions and provide prompt and accurate feedback to users with a proper recording of problem resolution steps in the company support platforms.
1. Primary participant in the delivery of high performing service support function, prioritizing and managing many open cases , making sure to meet company SLA standards.
2. Rapidly establish a good working relationship with all employees.
3. Install and configure computer hardware operating systems and applications.
4. Talk customers through a series of actions and supports, either face-to-face, over the telephone, or within the support platform, to help set up systems or resolve issues.
5. Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department team members.
6. Perform user onboarding creating user accounts, configuring IT equipment and participate to the employee orientation.
7. Perform user offboarding, disabling access as soon as possible, coordinating with HR team with equipment return and managing IT hardware second life.
8. In conjunction with the Supervisor, research, evaluate and recommend new hardware and software to support an expanding enterprise system infrastructure.
9. Document and maintain hardware and software standards.
10. Assist in maintaining accurate software and hardware inventory.
11. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
12. Install software into production by properly and securely loading software into computer following specifications and requirements.
13. Place hardware into production by establishing connections into existing environment.
14. Contribute to team effort by accomplishing related tasks as needed.
15. Ensure Gerflor’s policies and procedures are understood and followed.
16. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams.
17. Travel up to 10% - regional office locations.
Requirements
- Associates Degree or equivalent education and experience in IT, or related discipline.
- 2 years of experience in an IT end-user support role.
- CompTIA A+ or Network+ Certification a plus.
- Clear understanding of Active Directory and basic Windows security.
- Strong knowledge of Microsoft Office 365 suite of tools (emphasis on Outlook) a plus.
- Understanding of concepts related to Public/Private Cloud infrastructures and VMware/vSphere.
- Basic knowledge of TCP/IP networking, including DNS, DHCP and VoIP.
- Understanding of Enterprise ERP systems (MS Dynamics NAV), access methods and basic troubleshooting.
- Effective written and verbal communication skills; ability to listen and ask relevant questions.
- Strong customer facing/customer service skills.
THIS IS A HYBRID OPPORTUNITY - Work 3 days from the Connor Sports, Amasa, MI office .
Base Salary Range: $58,000 - $70,000 annual
The base salary for this position may vary based on factors such as location, training, skills, and relevant experience.
This position may include additional compensation in the form of bonus, incentive, or commissions. Bonus or incentive programs are subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
In addition, our comprehensive benefits include:
- Medical, Dental & Vision benefits.
- Flexible Spending and Health Savings Accounts.
- Company paid Life Insurance, Short and Long-Term Disability.
- Voluntary benefits including Legal, Identity Theft, Supplemental Life, Critical Illness, Accident, and Pet Insurance Programs.
- 401k & Company provided match.
- Paid Time Off, Paid Holidays and Parental Leave.
- Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.
Gerflor USA creates and manufactures innovative, decorative and eco-responsible solutions for flooring and interior finishes. For more than 80 years in 100 countries, Gerflor continues to provide specialized resilient flooring solutions for designers,installers and facility managers who want on-trend, sustainable, and durable flooring products. From healthcare, retail, education,offices, sports and more Gerflor is the premier choice in flooring solutions. For more information, visit www.gerflorusa.com
Pay: From $58,000.00 per year
Application Question(s):
- What are your salary/wage requirements?
Ability to Commute:
- Amasa, MI (Required)
Work Location: Hybrid remote in Amasa, MI
*Hybrid - 2 days WFH, 3 days per week at the Connor Sports, Amasa, MI location.
The IT Support Specialist will take ownership of users’ concerns and see problems through to resolution. Research, diagnose, troubleshoot, identify solutions and provide prompt and accurate feedback to users with a proper recording of problem resolution steps in the company support platforms.
1. Primary participant in the delivery of high performing service support function, prioritizing and managing many open cases , making sure to meet company SLA standards.
2. Rapidly establish a good working relationship with all employees.
3. Install and configure computer hardware operating systems and applications.
4. Talk customers through a series of actions and supports, either face-to-face, over the telephone, or within the support platform, to help set up systems or resolve issues.
5. Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department team members.
6. Perform user onboarding creating user accounts, configuring IT equipment and participate to the employee orientation.
7. Perform user offboarding, disabling access as soon as possible, coordinating with HR team with equipment return and managing IT hardware second life.
8. In conjunction with the Supervisor, research, evaluate and recommend new hardware and software to support an expanding enterprise system infrastructure.
9. Document and maintain hardware and software standards.
10. Assist in maintaining accurate software and hardware inventory.
11. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
12. Install software into production by properly and securely loading software into computer following specifications and requirements.
13. Place hardware into production by establishing connections into existing environment.
14. Contribute to team effort by accomplishing related tasks as needed.
15. Ensure Gerflor’s policies and procedures are understood and followed.
16. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams.
17. Travel up to 10% - regional office locations.
Requirements
- Associates Degree or equivalent education and experience in IT, or related discipline.
- 2 years of experience in an IT end-user support role.
- CompTIA A+ or Network+ Certification a plus.
- Clear understanding of Active Directory and basic Windows security.
- Strong knowledge of Microsoft Office 365 suite of tools (emphasis on Outlook) a plus.
- Understanding of concepts related to Public/Private Cloud infrastructures and VMware/vSphere.
- Basic knowledge of TCP/IP networking, including DNS, DHCP and VoIP.
- Understanding of Enterprise ERP systems (MS Dynamics NAV), access methods and basic troubleshooting.
- Effective written and verbal communication skills; ability to listen and ask relevant questions.
- Strong customer facing/customer service skills.
THIS IS A HYBRID OPPORTUNITY - Work 3 days from the Connor Sports, Amasa, MI office .
Base Salary Range: $58,000 - $70,000 annual
The base salary for this position may vary based on factors such as location, training, skills, and relevant experience.
This position may include additional compensation in the form of bonus, incentive, or commissions. Bonus or incentive programs are subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
In addition, our comprehensive benefits include:
- Medical, Dental & Vision benefits.
- Flexible Spending and Health Savings Accounts.
- Company paid Life Insurance, Short and Long-Term Disability.
- Voluntary benefits including Legal, Identity Theft, Supplemental Life, Critical Illness, Accident, and Pet Insurance Programs.
- 401k & Company provided match.
- Paid Time Off, Paid Holidays and Parental Leave.
- Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.
Gerflor USA creates and manufactures innovative, decorative and eco-responsible solutions for flooring and interior finishes. For more than 80 years in 100 countries, Gerflor continues to provide specialized resilient flooring solutions for designers,installers and facility managers who want on-trend, sustainable, and durable flooring products. From healthcare, retail, education,offices, sports and more Gerflor is the premier choice in flooring solutions. For more information, visit www.gerflorusa.com
Pay: From $58,000.00 per year
Application Question(s):
- What are your salary/wage requirements?
Ability to Commute:
- Amasa, MI (Required)
Work Location: Hybrid remote in Amasa, MI
See All 18 Senior IT Support Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsSenior IT Support Specialist Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Staffing & Recruiting
What Michigan Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Michigan.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Five or more years of hands-on IT support experience in an enterprise or large-organization environment
- CompTIA A+, Network+, or Microsoft certifications recognized by Michigan employers as standard credentials
- Proven experience supporting Windows and Microsoft 365 environments across large user bases
- Strong troubleshooting skills for hardware, software, networking, and Active Directory administration
- Experience mentoring junior technicians and leading escalated support cases to resolution
Senior IT Support Specialist Jobs in Michigan: Frequently Asked Questions
How do you become a senior it support specialist in Michigan?
Most Michigan employers expect a combination of formal education and hands-on experience, typically starting with an associate or bachelor's degree in information technology or a related field from a Michigan institution such as Michigan State University, Wayne State University, or a community college like Macomb Community College. Michigan does not require a state-issued license for this role, but industry certifications such as CompTIA A+, Network+, and Microsoft credentials are widely expected and carry significant weight in local hiring decisions.
Which companies hire senior it support specialists in Michigan?
Michigan senior it support specialist roles are posted by Applied Innovation, Jobot, and Honor Bank and others right now, based on current listings on Migrate Mate as of November 2026. Michigan's deep base of automotive, healthcare, and financial services employers generates consistent demand for senior-level IT support talent across the state.
Which Michigan cities have the most senior it support specialist jobs?
Portage, Southfield, and Amasa have the most senior it support specialist openings in Michigan right now. Detroit leads because of its concentration of automotive headquarters, major health systems, and financial institutions, while Grand Rapids draws hiring from healthcare networks and manufacturing firms, and Ann Arbor benefits from the University of Michigan's large IT operations and a growing technology sector.
Are there remote senior it support specialist jobs in Michigan?
Yes, but they're less common than in purely desk-based roles because senior it support specialists are often needed on-site for hardware repairs, infrastructure work, and in-person escalations. About 40% of senior it support specialist openings tied to Michigan are remote or hybrid as of November 2026, with hybrid arrangements more typical than fully remote. The portions of the role most likely to go remote are software troubleshooting, Microsoft 365 administration, and tier-two ticket management.
How can I get hired as a senior it support specialist in Michigan with little or no experience?
The most realistic entry path is starting in a help desk or IT technician role at a large Michigan employer and building toward the senior level from within. Healthcare systems such as Henry Ford Health and Beaumont Health regularly hire entry-level IT technicians and offer structured advancement programs. Completing CompTIA A+ certification and gaining experience with Active Directory and Microsoft 365 through community college programs at institutions like Oakland Community College positions candidates for faster promotion into senior roles.
Where can I find and apply to senior it support specialist jobs in Michigan?
You can find and apply to senior it support specialist jobs in Michigan on Migrate Mate, which lists current Michigan openings updated regularly. Search the available roles, find the ones that match your experience and location, and apply directly to the employers posting them.
See All 18 Senior IT Support Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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