Senior IT Support Specialist Jobs in Ohio

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Position Summary

The Engineer 2, Technical Support (not an IT-related role) helps build positive relationships with customers by providing solutions to technical issues from entry-into-service until end-of-life. Performs design improvements of existing products under close supervision and with mentoring from more experienced engineers. Assignments may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and understanding component and fleet reliability concerns. This role provides a vital part of the ongoing customer feedback process.

Essential Functions

• Prepares technical project work by applying scientific and engineering principles and technical judgment.

• Is responsible for applying standard principles, theories, concepts and techniques in providing solutions to a variety of problems, to include using the applicable component maintenance manual (CMM) as a reference.

• Coordinates offshore contracting team assignments through onsite project manager.

• Ensures consistent engineering standards, processes, and documentation methods are used in the solution of engineering problems.

• Working to gain sufficient knowledge of plant operations to obtain and integrate services of other groups whose participation is essential to successful accomplishment of assignments.

• The ability to work through, with mentoring, a solution to open-ended problems within a cross-functional team. Assignments are customer-centric, where customer may be external or internal.

• Organizes, plans, interprets, and reports results under the guidance of the manager and/or more experienced engineers. Works under general supervision with frequent reviews during performance of the work.

• Final reports and results are approved by the Manager or Senior Product Engineer for soundness of technical judgment and overall accuracy and adequacy.

• Within the company, interfaces daily with manager, other department team members other engineering departments, program and project managers, quality assurance, and the maintenance, repair, and overhaul (MRO) repair stations to help solve problems involving product deficiencies, design changes, maintenance issues, and manufacturing processes and costs, enabling the cross-pollination of design ideas/technical know-how.

• Works within a global customer support network, with weekly contact with field support engineering team members, customer support engineering team members, and other colleagues off-site.

• While not responsible for the technical writing, directs under guidance of the manager and/or more experienced engineers the update of CMMs for in-service aircraft model programs.

• Providing information up to higher levels, under guidance of the manager and/or more experienced engineers. Program reviews, for example, may require information for the BSD Division Managers, GM, and their equivalents at the customer (both OEMs and airlines).

• Supports NPI process, representing Technical Support (aftermarket) in preparation for gate reviews and aftermarket milestones.

• Communicates and coordinates directly with other technical representatives (e.g. suppliers, customers, government) to reach agreement on specific technical issues.

• Outside the company, interfaces with customer engineers and repair shop technicians concerning aspects of product performance and maintenance training, and frequently with suppliers and third-party partners for technical information.

• Carries out special duties as assigned.

• Up to 10% travel.

Qualifications

• Bachelor degree required. Mechanical, Aerospace, or Electrical Engineering degree preferred.

• 3+ years of relevant engineering experience

• Demonstrated knowledge of braking system components (wheels, brakes, valves, sensors, electromechanical actuators, or electrical control components) and their failure modes a plus.

• Good planning, organizational, analytical, leadership, interpersonal, decision-making, problem-solving, oral, and written communication skills

• Experience in a customer-facing role a plus

• Extensive knowledge of PCs in the current company operating system environment, including full proficiency in Word, Excel, and Power Point. Advanced Excel skills beneficial

• Knowledge of SAP, Salesforce, Project, Power BI, and SharePoint a plus

• Continuous improvement (CI), Integrated Logistics Support (ILS), and regulatory audit experience beneficial but not required

Come join the Parker Aerospace Team! Our competitive package includes:

Competitive Compensation

• Participation in Annual Incentive Program

Benefit & Retirement Plans

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

• 401(k) Plan with company matching contributions at 100% of the first 5% of pay

• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
  Career development and tuition reimbursement

• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

• Paid Time Off and 13 Company-Paid Holidays.

Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission