Senior IT Support Specialist Jobs in New York
Senior IT Support Specialist jobs in New York are among the most active in the country, concentrated in financial services, healthcare, media, and enterprise technology across New York City, Buffalo, and Albany. Major employers with deep, lasting footprints in the state include JPMorgan Chase, NYU Langone Health, and IBM, all of which maintain large internal IT operations requiring senior-level support professionals. The most in-demand specialties are endpoint management, ITSM platform administration, and enterprise helpdesk leadership. See the openings below and apply to the ones that match your experience.
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Showing 5 of 29+ Senior IT Support Specialist jobs
Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
See All 29 Senior IT Support Specialist Jobs in New York
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Find JobsSenior IT Support Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New York Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across New York.
- CompTIA A+, Network+, or Microsoft certifications recognized by New York employers
- Five or more years of IT support experience in an enterprise or institutional environment
- Proficiency with ITSM platforms such as ServiceNow or Jira Service Management
- Experience supporting Windows and macOS endpoints across large user bases
- Strong knowledge of Active Directory, Azure AD, and user lifecycle management
- Ability to lead or mentor junior technicians within a tiered support structure
Senior IT Support Specialist Jobs in New York: Frequently Asked Questions
How do you become a senior it support specialist in New York?
The path to a senior it support specialist role in New York typically starts with an associate or bachelor's degree in information technology or a related field, followed by several years in desktop support or helpdesk roles. New York does not require a state-issued license for this position, but employers consistently expect industry certifications such as CompTIA A+, Network+, or Microsoft credentials. Gaining experience in large institutional environments, common across New York City's finance and healthcare sectors, accelerates the move into senior roles.
Which companies hire senior it support specialists in New York?
New York senior it support specialist roles are posted by ROGO, 7ctech, and OpenAI and others right now, based on current listings on Migrate Mate as of November 2026. New York's concentration of financial institutions, hospital systems, and media companies means that demand is especially strong among large enterprise employers with complex, multi-site IT environments.
Which New York cities have the most senior it support specialist jobs?
New York, Albany, and Buffalo have the most senior it support specialist openings in New York. New York City leads because of the sheer volume of financial firms, hospitals, and corporate headquarters requiring enterprise IT support, while Buffalo and Albany generate consistent demand through healthcare systems, state government agencies, and regional university networks that anchor those local markets.
Are there remote senior it support specialist jobs in New York?
Yes, but they are limited. About 32% of senior it support specialist openings tied to New York are remote or hybrid as of November 2026, reflecting the hands-on nature of much of the work. The tasks most likely to be performed remotely are tier-two and tier-three software troubleshooting, ITSM ticket management, and endpoint configuration, while hardware support and on-site infrastructure work remain predominantly in-person.
How can I get hired as a senior it support specialist in New York with little or no experience?
Starting as a helpdesk technician or desktop support associate is the most direct entry path in New York, with large employers such as NYC Health and Hospitals, the Metropolitan Transportation Authority, and major financial firms regularly hiring for these roles as feeder positions. Earning a CompTIA A+ certification and gaining experience through an associate-level IT role or a college cooperative program gives candidates a concrete edge. Moving laterally from adjacent roles in network operations or IT asset management is also a recognized route into the support track.
Where can I find and apply to senior it support specialist jobs in New York?
You can find and apply to senior it support specialist jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your background and preferred location, and apply directly to the positions that fit.
See All 29 Senior IT Support Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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