Senior IT Support Specialist Jobs in New York
Senior IT Support Specialist jobs in New York are among the most active in the country, concentrated in financial services, healthcare, media, and enterprise technology across one of the world's densest professional markets, with openings at every level from help desk lead to senior systems administrator. The heaviest hiring is in New York City, Albany, and Buffalo, where employers like JPMorgan Chase, NYU Langone Health, and IBM have long-established operations and ongoing demand for senior-level IT support talent. The most sought-after specializations are enterprise desktop management, ITSM platforms like ServiceNow, and cybersecurity-adjacent endpoint support. Find a role that fits below and apply directly.
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See related jobsAbout Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
The IT Support Specialist is a hands-on, on-site role supporting both NYC and NJ office locations. This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences. The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.
Key Responsibilities:
End-User Support (On-Site & Remote Channels)
- Respond to and manage IT support requests across multiple channels (Slack, ticketing systems, in-person, and remote platforms).
- Deliver high-quality in-person and remote technical support across office and distributed environments.
- Troubleshoot complex hardware and software issues across Windows and Mac platforms.
- Perform remote troubleshooting and support for global users.
- Monitor remote support channels to ensure timely issue resolution.
- Document, update, and manage ticket lifecycle through resolution.
User Lifecycle Management
- Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers.
- Provision and decommission user accounts, endpoints, and access rights.
- Configure and deploy Windows and Mac workstations for new hires.
- Perform workstation upgrades, refreshes, and hardware repairs.
- Coordinate and support IT equipment shipping and logistics for remote employees.
Video Conferencing & Collaboration Technology
- Provide Zoom Room and video conferencing support, including setup, troubleshooting, and ongoing maintenance.
- Ensure conference room AV systems operate reliably and are optimized for hybrid collaboration.
- Support meeting infrastructure during executive and high-visibility events as needed.
Infrastructure & Network Support
- Deliver infrastructure support, including networking and endpoint hardware troubleshooting.
- Diagnose and resolve network connectivity issues (wired and wireless).
- Support server environments and assist with basic server troubleshooting and maintenance.
- Collaborate with cross-functional and global infrastructure teams.
Data Center Operations (DC-Ops)
- Assist in managing office server rooms (MDF/IDF environments).
- Perform hands-on tasks including racking/un-racking equipment and installing patch cables.
- Provide physical tape library support within the data center environment.
- Support server hardware installations and basic server-level troubleshooting.
- Maintain data center operational standards and best practices.
Asset & Inventory Management
- Manage and audit IT asset inventory.
- Track equipment lifecycle and ensure proper documentation.
- Lead and coordinate e-waste and equipment donation initiatives.
Cross-Functional Collaboration
- Interact with IT leadership, including presenting project status and results.
- Work effectively across time zones and global teams.
- Demonstrate flexibility in supporting both NJ and NYC office locations as business needs require.
About you:
- Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician.
- Experience with JAMF and/or Microsoft Intune for endpoint management.
- Advanced knowledge of Windows and macOS environments.
- Solid understanding of networking fundamentals and endpoint hardware.
- Experience supporting server environments and data center hardware.
- Hands-on experience with physical tape library support preferred.
- Proven infrastructure troubleshooting capability.
- Experience managing Zoom Rooms or enterprise video conferencing systems.
- Demonstrated ability to handle multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Effective interpersonal and collaboration skills.
- Adaptability and operational flexibility.
- Willingness to work across time zones and support two office locations (NJ/NYC)
Location: NYC and NJ Office (Onsite 3-4 days per week)
The annual base salary for this position is expected to be between $90,000 and $100,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
What’s Next….
After you submit your application, you can expect the following steps in the recruitment process:
- TA Call
- Panel Interview with peers (Virtual)
- Hiring Manager (Virtual)
- Senior Leadership (Virtual)
- Senior Leadership (Virtual)
- Final Interview - Hiring Manager (Virtual)
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
The IT Support Specialist is a hands-on, on-site role supporting both NYC and NJ office locations. This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences. The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.
Key Responsibilities:
End-User Support (On-Site & Remote Channels)
- Respond to and manage IT support requests across multiple channels (Slack, ticketing systems, in-person, and remote platforms).
- Deliver high-quality in-person and remote technical support across office and distributed environments.
- Troubleshoot complex hardware and software issues across Windows and Mac platforms.
- Perform remote troubleshooting and support for global users.
- Monitor remote support channels to ensure timely issue resolution.
- Document, update, and manage ticket lifecycle through resolution.
User Lifecycle Management
- Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers.
- Provision and decommission user accounts, endpoints, and access rights.
- Configure and deploy Windows and Mac workstations for new hires.
- Perform workstation upgrades, refreshes, and hardware repairs.
- Coordinate and support IT equipment shipping and logistics for remote employees.
Video Conferencing & Collaboration Technology
- Provide Zoom Room and video conferencing support, including setup, troubleshooting, and ongoing maintenance.
- Ensure conference room AV systems operate reliably and are optimized for hybrid collaboration.
- Support meeting infrastructure during executive and high-visibility events as needed.
Infrastructure & Network Support
- Deliver infrastructure support, including networking and endpoint hardware troubleshooting.
- Diagnose and resolve network connectivity issues (wired and wireless).
- Support server environments and assist with basic server troubleshooting and maintenance.
- Collaborate with cross-functional and global infrastructure teams.
Data Center Operations (DC-Ops)
- Assist in managing office server rooms (MDF/IDF environments).
- Perform hands-on tasks including racking/un-racking equipment and installing patch cables.
- Provide physical tape library support within the data center environment.
- Support server hardware installations and basic server-level troubleshooting.
- Maintain data center operational standards and best practices.
Asset & Inventory Management
- Manage and audit IT asset inventory.
- Track equipment lifecycle and ensure proper documentation.
- Lead and coordinate e-waste and equipment donation initiatives.
Cross-Functional Collaboration
- Interact with IT leadership, including presenting project status and results.
- Work effectively across time zones and global teams.
- Demonstrate flexibility in supporting both NJ and NYC office locations as business needs require.
About you:
- Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician.
- Experience with JAMF and/or Microsoft Intune for endpoint management.
- Advanced knowledge of Windows and macOS environments.
- Solid understanding of networking fundamentals and endpoint hardware.
- Experience supporting server environments and data center hardware.
- Hands-on experience with physical tape library support preferred.
- Proven infrastructure troubleshooting capability.
- Experience managing Zoom Rooms or enterprise video conferencing systems.
- Demonstrated ability to handle multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Effective interpersonal and collaboration skills.
- Adaptability and operational flexibility.
- Willingness to work across time zones and support two office locations (NJ/NYC)
Location: NYC and NJ Office (Onsite 3-4 days per week)
The annual base salary for this position is expected to be between $90,000 and $100,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
What’s Next….
After you submit your application, you can expect the following steps in the recruitment process:
- TA Call
- Panel Interview with peers (Virtual)
- Hiring Manager (Virtual)
- Senior Leadership (Virtual)
- Senior Leadership (Virtual)
- Final Interview - Hiring Manager (Virtual)
See All 5 Senior IT Support Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsSenior IT Support Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- 9fin1
- Fanatics1
- Gen Digital1
- Genpact1
- New York Blood Center1
Top Industries Hiring
- Technology & Software2
- Consulting & Professional Services1
- Healthcare & Medical Services1
- Retail1
What New York Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across New York.
- Five or more years of IT support experience in an enterprise or large institutional environment
- CompTIA A+, Network+, or Microsoft certifications recognized by New York enterprise employers
- Proven experience managing Windows and macOS environments with Active Directory and Group Policy
- Hands-on experience with ITSM ticketing platforms such as ServiceNow or Jira Service Management
- Strong troubleshooting skills across hardware, software, networking, and end-user support escalations
- Excellent communication skills for supporting executives and cross-functional teams in large organizations
Senior IT Support Specialist Jobs in New York: Frequently Asked Questions
How do you become a senior it support specialist in New York?
Senior IT support specialist roles in New York do not require a state-issued license, but employers consistently expect a combination of a bachelor's degree in information technology, computer science, or a related field alongside industry certifications such as CompTIA A+, Network+, or Microsoft's MCSA. Most candidates reach the senior level after several years in desktop support or systems administration roles at New York institutions, moving up through mid-level positions at healthcare systems, financial firms, or university IT departments.
How much do senior IT support specialists make in New York?
Senior IT support specialists in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior it support specialists in New York?
Employers hiring senior it support specialists in New York right now include 9fin, Fanatics, and Gen Digital, based on current listings on Migrate Mate as of June 2026. New York's concentration of major financial institutions, hospital networks, and global media companies makes it one of the most consistent states for senior IT support hiring year-round.
Which New York cities have the most senior it support specialist jobs?
New York and Rye have the most senior it support specialist openings in New York. New York City leads because of its density of corporate headquarters, financial institutions, and large hospital systems, while Albany's concentration of state government agencies and Buffalo's growing healthcare and manufacturing sectors sustain steady demand outside the metro.
Are there remote senior it support specialist jobs in New York?
Yes, but they are less common than in purely desk-based roles, since senior IT support work often requires hands-on hardware troubleshooting, on-site infrastructure access, and in-person executive support. About 20% of senior it support specialist openings tied to New York are remote or hybrid as of June 2026. The portions of the role most likely to go remote are tier-two software troubleshooting, ITSM ticket management, and vendor coordination.
How can I get hired as a senior it support specialist in New York with little or no experience?
The most realistic entry path is landing a help desk or desktop support associate role at a large New York employer and building experience from there. New York hospital systems like Mount Sinai and NYU Langone, state agencies, and large universities such as CUNY and Columbia regularly hire entry-level IT support staff. Earning a CompTIA A+ certification before applying gives candidates a concrete edge, and moving laterally from a network operations or IT coordinator role is another common way to get a foothold.
Where can I find and apply to senior it support specialist jobs in New York?
You can find and apply to senior it support specialist jobs in New York on Migrate Mate, which lists current openings tied to the New York market. Find roles that match your experience and specialization and apply directly to the ones that fit.
See All 5 Senior IT Support Specialist Jobs in New York
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