IT Operations Manager Jobs in Ohio
IT Operations Manager jobs in Ohio are actively sought across the state's manufacturing, healthcare, financial services, and logistics sectors, with openings at every level from junior operations lead to senior director of IT infrastructure. Columbus, Cleveland, and Cincinnati drive the heaviest hiring volume, anchored by major employers like Nationwide Insurance, Progressive, and Huntington Bancshares, all of which maintain large Ohio-based technology operations. Candidates with strengths in network infrastructure management, IT service delivery, and ITIL-aligned operations are in the highest demand across Ohio's enterprise and mid-market employers. Find a role that fits below and apply directly.
Find IT Operations Manager JobsOverview
Showing 5 of 10+ IT Operations Manager jobs
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
d governance of FirstEnergy's enterprise communications platforms. The team manages Exchange Online, Outlook, email security technologies, automated communications solutions, and messaging infrastructure that support critical business operations across the enterprise.
This role serves as a key administrator and technical resource for FirstEnergy's messaging ecosystem, including Exchange Online, Exchange SE, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax communication platforms. The position partners closely with Cyber Security, Compliance, Legal, Human Resources, and business stakeholders to ensure communications platforms remain secure, reliable, and aligned with business objectives.
Key Responsibilities
- Administer and support enterprise messaging and communications platforms, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax.
- Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance.
- Administer and enhance email security controls, including threat protection, email authentication (SPF, DKIM, DMARC), data loss prevention (DLP), and compliance-related configurations.
- Support automated communications, notifications, and enterprise email campaigns in partnership with business and IT stakeholders.
- Perform system administration activities including upgrades, patching, lifecycle management, vendor coordination, troubleshooting, and incident resolution.
- Partner with Cyber Security, Compliance, Legal, Human Resources, and other business units to support messaging, governance, retention, and communication requirements.
- Develop and maintain PowerShell automation, operational documentation, reporting, and knowledge management materials.
- Managing M365 license allocations, configuration and reporting.
- Participate in incident, request, change management, and on-call support processes, serving as an escalation point for complex issues as needed.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered.
- Familiarity with Microsoft Exchange, Microsoft 365, or email administration.
- Basic PowerShell scripting and automation skills.
- Strong troubleshooting, analytical, and customer service skills.
- Ability to communicate effectively with technical and non-technical stakeholders and work independently in a remote environment.
Preferred Qualifications
- Experience with Exchange Online, Outlook, Cisco Email Gateway, Proofpoint, xMatters, Kofax, or similar messaging and communications platforms.
- Experience supporting email security, compliance, automation, or reporting solutions.
- Experience with Sharepoint configuration, Power BI design or operational reporting tools.
- Experience with Power Platform and Power Automate development, and working knowledge of other M365 applications.
Experience Levels
System Administrator II
- Minimum 2-4 years of IT experience supporting enterprise applications, infrastructure, collaboration, or messaging technologies.
System Administrator III
- 4-7 years of relevant IT experience with enterprise messaging, collaboration, or system administration.
- Intermediate experience administering Exchange Online and enterprise messaging platforms.
- Intermediate PowerShell scripting and automation experience.
- Ability to independently manage production systems, lead technical initiatives, and serve as an escalation resource.
System Administrator IV
- 7+ years of relevant IT experience with enterprise messaging and collaboration platforms.
- Advanced Exchange Online administration and PowerShell automation experience.
- Experience leading major platform upgrades, migrations, or modernization efforts.
- Demonstrated technical leadership, mentoring, and continuous improvement experience.
Why Join Us
This position plays a critical role in supporting and securing the communication platforms focusing on:
- Manage and enhance enterprise-scale messaging, email security, and communications platforms serving a large, regulated organization.
- Work with leading technologies including Microsoft Exchange Online, Microsoft 365, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax.
- Partner with Cyber Security, Compliance, Human Resources, and business leaders on initiatives that improve security, reliability, and user experience.
As a member of the Messaging and Collaboration team, you'll work with modern cloud technologies, email security solutions, and communications automation platforms that directly support business operations across the enterprise used by thousands of employees every day.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
d governance of FirstEnergy's enterprise communications platforms. The team manages Exchange Online, Outlook, email security technologies, automated communications solutions, and messaging infrastructure that support critical business operations across the enterprise.
This role serves as a key administrator and technical resource for FirstEnergy's messaging ecosystem, including Exchange Online, Exchange SE, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax communication platforms. The position partners closely with Cyber Security, Compliance, Legal, Human Resources, and business stakeholders to ensure communications platforms remain secure, reliable, and aligned with business objectives.
Key Responsibilities
- Administer and support enterprise messaging and communications platforms, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax.
- Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance.
- Administer and enhance email security controls, including threat protection, email authentication (SPF, DKIM, DMARC), data loss prevention (DLP), and compliance-related configurations.
- Support automated communications, notifications, and enterprise email campaigns in partnership with business and IT stakeholders.
- Perform system administration activities including upgrades, patching, lifecycle management, vendor coordination, troubleshooting, and incident resolution.
- Partner with Cyber Security, Compliance, Legal, Human Resources, and other business units to support messaging, governance, retention, and communication requirements.
- Develop and maintain PowerShell automation, operational documentation, reporting, and knowledge management materials.
- Managing M365 license allocations, configuration and reporting.
- Participate in incident, request, change management, and on-call support processes, serving as an escalation point for complex issues as needed.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered.
- Familiarity with Microsoft Exchange, Microsoft 365, or email administration.
- Basic PowerShell scripting and automation skills.
- Strong troubleshooting, analytical, and customer service skills.
- Ability to communicate effectively with technical and non-technical stakeholders and work independently in a remote environment.
Preferred Qualifications
- Experience with Exchange Online, Outlook, Cisco Email Gateway, Proofpoint, xMatters, Kofax, or similar messaging and communications platforms.
- Experience supporting email security, compliance, automation, or reporting solutions.
- Experience with Sharepoint configuration, Power BI design or operational reporting tools.
- Experience with Power Platform and Power Automate development, and working knowledge of other M365 applications.
Experience Levels
System Administrator II
- Minimum 2-4 years of IT experience supporting enterprise applications, infrastructure, collaboration, or messaging technologies.
System Administrator III
- 4-7 years of relevant IT experience with enterprise messaging, collaboration, or system administration.
- Intermediate experience administering Exchange Online and enterprise messaging platforms.
- Intermediate PowerShell scripting and automation experience.
- Ability to independently manage production systems, lead technical initiatives, and serve as an escalation resource.
System Administrator IV
- 7+ years of relevant IT experience with enterprise messaging and collaboration platforms.
- Advanced Exchange Online administration and PowerShell automation experience.
- Experience leading major platform upgrades, migrations, or modernization efforts.
- Demonstrated technical leadership, mentoring, and continuous improvement experience.
Why Join Us
This position plays a critical role in supporting and securing the communication platforms focusing on:
- Manage and enhance enterprise-scale messaging, email security, and communications platforms serving a large, regulated organization.
- Work with leading technologies including Microsoft Exchange Online, Microsoft 365, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax.
- Partner with Cyber Security, Compliance, Human Resources, and business leaders on initiatives that improve security, reliability, and user experience.
As a member of the Messaging and Collaboration team, you'll work with modern cloud technologies, email security solutions, and communications automation platforms that directly support business operations across the enterprise used by thousands of employees every day.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team
See All 10 IT Operations Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Operations Manager JobsIT Operations Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
IT Operations Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Ohio Employers Look For
The qualifications that appear most often in IT operations manager jobs across Ohio.
- Bachelor's degree in information technology, computer science, or a related field
- Five or more years of progressive IT operations or infrastructure management experience
- Demonstrated experience managing help desk teams, vendors, and service-level agreements
- Proficiency with ITIL frameworks, with ITIL Foundation certification strongly preferred
- Hands-on experience with enterprise systems such as Microsoft Azure, VMware, or ServiceNow
- Strong communication skills for coordinating with Ohio-based business units and executive stakeholders
IT Operations Manager Jobs in Ohio: Frequently Asked Questions
How do you become a it operations manager in Ohio?
Most IT operations managers in Ohio start with a bachelor's degree in information technology, computer science, or a related field, then build experience in system administration, help desk management, or network operations roles. Ohio does not require a state-issued license for this position. Employers across Columbus, Cleveland, and Cincinnati typically expect candidates to hold industry credentials such as ITIL Foundation, CompTIA Network+, or relevant vendor certifications before moving into a management role.
How much do IT operations managers make in Ohio?
IT operations managers in Ohio earn a median of about $97,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,400 for the lowest 10% to over $216,360 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it operations managers in Ohio?
Employers hiring it operations managers in Ohio right now include Hendrickson, Formica, and Benesch Law, based on current listings on Migrate Mate as of November 2026. Ohio's concentration of large insurance carriers, regional banks, and integrated health systems makes it one of the more consistent states for IT operations management hiring year-round.
Which Ohio cities have the most it operations manager jobs?
Akron, Canton, and Columbus have the most IT operations manager openings in Ohio. Columbus leads because of its dense cluster of financial services firms, insurance company headquarters, and state government technology offices, while Cleveland and Cincinnati draw demand from large health systems, manufacturing companies, and regional banking institutions that each maintain substantial on-site IT infrastructure teams.
Are there remote it operations manager jobs in Ohio?
Yes, but they're less common than in purely desk-based roles because IT operations managers often need to be present to oversee data centers, vendor relationships, and on-site infrastructure teams. About 67% of IT operations manager openings tied to Ohio are remote or hybrid as of November 2026. The responsibilities most likely to be performed remotely include vendor coordination, reporting, and strategic planning, while hands-on infrastructure oversight typically requires on-site presence.
How can I get hired as a it operations manager in Ohio with little or no experience?
The most realistic entry path is moving into an IT operations manager role after building two to four years in a systems administrator, IT support lead, or help desk supervisor position with a mid-size Ohio employer. Large Ohio-based organizations like hospital systems, regional banks, and state agencies regularly promote internal candidates from infrastructure or desktop support teams into junior operations management roles. Earning an ITIL Foundation certification before applying substantially strengthens a candidate's profile when competing against more experienced applicants.
Where can I find and apply to it operations manager jobs in Ohio?
You can find and apply to IT operations manager jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Find the roles that fit your background and apply directly from each listing without needing to go elsewhere in the process.
See All 10 IT Operations Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Operations Manager Jobs