IT Operations Manager Jobs in California
IT Operations Manager jobs in California represent one of the most active markets in the country, with strong demand across the technology, finance, healthcare, and defense sectors and openings at every level from junior IT operations roles through senior director positions. The heaviest hiring concentrates in the San Francisco Bay Area, Los Angeles, and San Diego, where major employers such as Kaiser Permanente, Salesforce, and Northrop Grumman have deep, lasting IT operations footprints. Cloud infrastructure management, cybersecurity operations, and enterprise service delivery are the most sought-after specialties in California listings. Find a role that fits below and apply directly.
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Showing 5 of 63+ IT Operations Manager jobs
Customer Satisfaction
Information Technology (IT) Services
Service Delivery
REQ#: RQ231566
Public Trust: NACI (T1)
Requisition Type: Pipeline
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.
Job Description
GDIT is seeking an IT Enterprise Operations Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The IT Enterprise Operations Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.
As an IT Enterprise Operations Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams NASA JPL customer leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership.
The successful candidate will be an experienced IT Enterprise Operations Services Delivery professional with prior ITIL-based service management and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.
In this Operations Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.
Responsibilities include:
Enterprise IT Operations and Service Delivery
- Own the end-to-end delivery and performance of a 24×7 IT Service Desk supporting enterprise users
- Establish and manage service-level agreements (SLAs), operational-level agreements (OLAs), key performance indicators (KPIs), and customer experience targets.
- Oversee incident management, service request fulfillment, escalation management, major incident communications, and problem resolution.
- Monitor ticket volumes, response and resolution times, first-contact resolution, backlog, abandonment rates, and customer satisfaction.
- Manage staffing models, workforce forecasting, shift schedules, resource utilization, and operational handoffs.
- Drive self-service adoption, knowledge management, automation, and continuous improvement to reduce recurring incidents and improve service efficiency.
- Manage onsite deskside and field support services
- Establish field support coverage models, dispatch procedures, escalation paths, and service delivery standards.
- Optimize field technician productivity, first-time fix rates, dispatch efficiency, and customer satisfaction.
- Lead and develop service desk supervisors, field support leads, mobility administrators, and service delivery personnel.
- Collaborate with IT leadership, business stakeholders, and service providers to align support services with enterprise priorities.
- Drive continuous improvement through service analytics, customer feedback, process standardization, automation, and self-service capabilities.
- Provide regular executive reporting on service performance, operational risks, vendor performance, customer satisfaction, and financial results.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field, or equivalent professional experience.
- ITIL 4 Foundation or higher-level ITIL certification.
- Extensive experience managing enterprise IT operations, service delivery, and end-user support in a complex organization.
- Demonstrated experience overseeing a 24×7 IT Service Desk and geographically distributed on-site Field Services.
- Experience managing enterprise mobility, telecommunications services, and Mobility and Telecom Expense Management.
- Strong knowledge of ITIL-based service management processes, SLA governance, incident management, and continual service improvement.
- Experience with ITSM platforms such as ServiceNow and reporting or analytics tools.
- Experience managing vendors, service contracts, budgets, and operational performance.
- Strong leadership, communication, stakeholder management, and problem-solving skills.
- Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
- Experience mentoring or supporting remote teams, including coordination and performance management activities.
- Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
- Ability to obtain and maintain a Public Trust clearance.
Desired Qualifications:
- Project Management Professional (PMP) or equivalent program management experience.
- Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs.
- ITIL 5Foundation certification.
Please Note:
- Work visa sponsorship will not be provided for this position.
- Work will be on-site in Pasadena, CA and candidates must reside in the area. No relocation assistance will be provided.
GDIT IS YOUR PLACE
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $140,821 - $190,523. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Customer Satisfaction
Information Technology (IT) Services
Service Delivery
REQ#: RQ231566
Public Trust: NACI (T1)
Requisition Type: Pipeline
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.
Job Description
GDIT is seeking an IT Enterprise Operations Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The IT Enterprise Operations Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.
As an IT Enterprise Operations Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams NASA JPL customer leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership.
The successful candidate will be an experienced IT Enterprise Operations Services Delivery professional with prior ITIL-based service management and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.
In this Operations Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.
Responsibilities include:
Enterprise IT Operations and Service Delivery
- Own the end-to-end delivery and performance of a 24×7 IT Service Desk supporting enterprise users
- Establish and manage service-level agreements (SLAs), operational-level agreements (OLAs), key performance indicators (KPIs), and customer experience targets.
- Oversee incident management, service request fulfillment, escalation management, major incident communications, and problem resolution.
- Monitor ticket volumes, response and resolution times, first-contact resolution, backlog, abandonment rates, and customer satisfaction.
- Manage staffing models, workforce forecasting, shift schedules, resource utilization, and operational handoffs.
- Drive self-service adoption, knowledge management, automation, and continuous improvement to reduce recurring incidents and improve service efficiency.
- Manage onsite deskside and field support services
- Establish field support coverage models, dispatch procedures, escalation paths, and service delivery standards.
- Optimize field technician productivity, first-time fix rates, dispatch efficiency, and customer satisfaction.
- Lead and develop service desk supervisors, field support leads, mobility administrators, and service delivery personnel.
- Collaborate with IT leadership, business stakeholders, and service providers to align support services with enterprise priorities.
- Drive continuous improvement through service analytics, customer feedback, process standardization, automation, and self-service capabilities.
- Provide regular executive reporting on service performance, operational risks, vendor performance, customer satisfaction, and financial results.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field, or equivalent professional experience.
- ITIL 4 Foundation or higher-level ITIL certification.
- Extensive experience managing enterprise IT operations, service delivery, and end-user support in a complex organization.
- Demonstrated experience overseeing a 24×7 IT Service Desk and geographically distributed on-site Field Services.
- Experience managing enterprise mobility, telecommunications services, and Mobility and Telecom Expense Management.
- Strong knowledge of ITIL-based service management processes, SLA governance, incident management, and continual service improvement.
- Experience with ITSM platforms such as ServiceNow and reporting or analytics tools.
- Experience managing vendors, service contracts, budgets, and operational performance.
- Strong leadership, communication, stakeholder management, and problem-solving skills.
- Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
- Experience mentoring or supporting remote teams, including coordination and performance management activities.
- Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
- Ability to obtain and maintain a Public Trust clearance.
Desired Qualifications:
- Project Management Professional (PMP) or equivalent program management experience.
- Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs.
- ITIL 5Foundation certification.
Please Note:
- Work visa sponsorship will not be provided for this position.
- Work will be on-site in Pasadena, CA and candidates must reside in the area. No relocation assistance will be provided.
GDIT IS YOUR PLACE
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $140,821 - $190,523. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
See All 63 IT Operations Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find IT Operations Manager JobsIT Operations Manager Jobs by City in California
Where California roles are concentrated, by current openings.
IT Operations Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- E-Commerce & Online Marketplaces
- Technology & Software
- Biotechnology & Pharmaceuticals
What California Employers Look For
The qualifications that appear most often in IT operations manager jobs across California.
- Bachelor's degree in information technology, computer science, or a closely related field
- Five or more years of progressive IT infrastructure or systems operations experience
- Demonstrated experience managing enterprise cloud environments such as AWS, Azure, or Google Cloud
- Relevant certifications such as ITIL, CompTIA Network+, or PMP recognized by California employers
- Proven ability to lead cross-functional IT teams and vendor relationships in large organizations
- Experience with ITSM platforms such as ServiceNow and familiarity with California data-privacy compliance requirements
IT Operations Manager Jobs in California: Frequently Asked Questions
How do you become an it operations manager in California?
Most candidates reach this role by earning a bachelor's degree in information technology, computer science, or a related discipline, then building several years of hands-on experience in systems administration, network operations, or IT support. California employers widely value ITIL Foundation certification for process knowledge and cloud platform credentials from AWS, Microsoft, or Google. Progressing through roles such as IT systems administrator or IT team lead within large California technology companies, health systems, or financial institutions is the most common path.
How much do IT operations managers make in California?
IT operations managers in California earn a median of about $124,390 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $60,370 for the lowest 10% to over $293,810 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it operations managers in California?
Employers hiring it operations managers in California right now include Amazon, Fictiv, and RadNet, based on current listings on Migrate Mate as of November 2026. California's concentration of global technology headquarters, large health systems, and defense contractors means consistent, year-round demand for experienced IT operations professionals across the state.
Which California cities have the most it operations manager jobs?
Los Angeles, Santa Clara, and San Francisco account for the most it operations manager openings in California. The Bay Area's density of enterprise technology companies and financial services firms drives the largest share of demand, while Los Angeles draws heavily from entertainment, healthcare, and aerospace employers, and San Diego's strong defense and biotech industries support steady hiring in that corridor.
Are there remote it operations manager jobs in California?
Yes, though they are less common than in purely analytical roles because IT operations managers frequently oversee on-site infrastructure, data centers, and hands-on technical teams. About 46% of it operations manager openings tied to California are remote or hybrid as of November 2026, with hybrid arrangements being more common than fully remote. Strategic oversight, vendor management, and policy functions within the role tend to be most compatible with remote work.
How can I get hired as an it operations manager in California with little or no experience?
The most realistic entry path is securing a junior IT support, systems administrator, or help desk analyst role at a large California employer, then building toward operations management from within. Major California health systems, technology companies, and state agencies regularly hire IT analysts and associate systems engineers at the entry level. Earning an ITIL Foundation certification and completing a cloud platform credential while in a support role signals readiness to move into an operations supervisory track and gives candidates a clear competitive edge in California listings.
Where can I find and apply to it operations manager jobs in California?
You can find and apply to it operations manager jobs in California on Migrate Mate, which lists current California openings across the technology, healthcare, finance, and defense sectors. Find roles that fit your experience and apply directly to each one.
See All 63 IT Operations Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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