IT Operations Manager Jobs in Virginia

Overview:

This dual-function role combines SPA’s ongoing IT procurement and invoicing operations with its expanding IT Asset Management (ITAM) capabilities. Initially, the position focuses on manual hardware ordering, vendor coordination, and invoice processing, and supporting the implementation and adoption of Coupa and ServiceNow as the platforms and ITAM operating model mature, the position will assume - increased Hardware Asset Management/Software Asset Management (HAM)/SAM Analyst role, responsible for managing hardware and software lifecycles within SPA’s enterprise environment, while continuing to support procurement and invoicing operations.

The role is essential for maintaining accurate asset records, supporting audit‑ready ITAM practices, and ensuring alignment and data integrity across procurement, invoicing, contracting, asset management and CMDB/CSDM structures, and asset governance processes. The position will help maintain the operational connection between procurement transactions, asset entitlement, and records throughout the technology lifecycle.

Responsibilities:

Core Responsibilities (IT Procurement & Invoicing)

IT Procurement & Ordering

• Coordinate with vendors to procure IT hardware, software, licenses, and renewals.
• Track purchase orders, lead times, shipments, and delivery logistics.
• Coordinate with IT and cybersecurity and stakeholders to validate technical specifications against SPA’s IT and cybersecurity standards.
• Maintain documentation supporting ordering, fulfillment, receiving, and IT intake processes.

Invoice Processing

• Receive, validate, and process invoices for IT equipment, software, subscriptions, and services.
• Match invoices against purchase orders, contracts, receipts, and delivery confirmations.
• Partner with Finance and Procurement to resolve discrepancies and ensure timely payments.
• Maintain accurate records supporting audits and procurement reconciliation.

Expanding Responsibilities (HAM/SAM IT Asset Management Analyst)

Responsibilities will expand as SPA matures its ITAM operating model, and implements HAM/SAM capabilities.

Hardware Asset Management (HAM)

• Manage hardware asset lifecycle activities, including inventory, assignment, refresh, and retirement.
• Reconcile discovery data with asset records and resolve discrepancies.
• Maintain audit‑ready hardware tracking aligned with regulatory requirements.

Software Asset Management (SAM)

• Manage license entitlements, installations, compliance, and reconciliation.
• Analyze consumption vs entitlements to optimize utilization and reduce costs.
• Support compliance frameworks (SOC 2, SOX, NIST 800‑171, DFARS, FedRAMP).

IT Asset Lifecycle Governance

• Maintain hardware and software lifecycle documentation and audit‑ready controls.
• Ensure asset records remain synchronized with CMDB/CSDM structures.
• Produce reporting and KPIs supporting IT governance and audit needs.

CMDB / CSDM / Discovery Alignment

• Support CMDB accuracy through proper relationship mapping and asset classification, and data quality issues.
• Work with engineering teams to perform and validate coverage through discovery coverage, this will include and segmented networks.
• Assist with ITAM readiness tasks and platform enablement activities.

Integrated Asset & IT Procurement Workflow

• Maintain linkage between IT procurement activity and downstream ITAM asset and entitlement records.
• Validate asset creation, PO matching, and record accuracy as systems and processes mature.
• Ensure lifecycle integrity from acquisition through retirement.

Qualifications:

Required Qualifications

• Experience in IT procurement operations, hardware ordering, vendor coordination, and invoice reconciliation.
• Understanding of procure‑to‑pay processes and vendor lifecycle management.
• 1–4+ years in IT Asset Management, HAM, SAM, or related functions.
• Experience with ServiceNow ITAM modules (HAM/SAM) or similar platforms.
• Strong analytical skills and attention to details, and data quality.
• Familiarity with compliance frameworks (SOC 2, SOX 404, NIST 800‑171, DFARS, FedRAMP).
• Entry‑level analysts with 0–6 months of experience in ServiceNow ITAM/HAM/SAM may also be considered.

Preferred Qualifications

• Experience with ServiceNow CMDB, CSDM, and Discovery.
• ServiceNow HAM/SAM certifications.
• Strong communication and vendor management skills.

Pay Range Information: At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $60,000.00/Yr. - USD $92,000.00/Yr.