IT Operations Manager Jobs in New York
IT Operations Manager jobs in New York represent one of the most active markets in the country, with strong demand across financial services, healthcare systems, media, and enterprise technology firms at every level from junior IT operations roles through senior director positions. The heaviest hiring concentrates in New York City, Buffalo, and Albany, where major employers such as JPMorgan Chase, Northwell Health, and IBM maintain large infrastructure and operations teams. Cloud infrastructure management, ITIL-based service delivery, and cybersecurity operations are the most sought-after specialties across New York postings. Find a role that fits below and apply directly.
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IT OPERATIONS ENGINEER
Our Story
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.
Position Description
The IT Operations Engineer is a hands-on technical position responsible for supporting, administering, maintaining, and improving the organization's technology environment. The role provides support across multiple technical tiers, ranging from complex end-user and application issues through advanced infrastructure troubleshooting, systems engineering, automation, and technical project work. This position serves as a senior technical resource within the IT function and works closely with IT leadership, internal staƯ, technology vendors, and managed service providers. While the position may assist with Level 1 and Level 2 support when operational needs require, its primary focus is advanced troubleshooting, engineering, systems administration, automation, application support, and continuous improvement of IT operations.
Job Duties & Responsibilities
Systems Engineering & Administration
- Administer and support Windows-based server and workstation environments. · Support Microsoft 365, Active Directory, Entra ID, Exchange Online, and related Microsoft technologies. Troubleshoot complex operating system, authentication, networking, application, and infrastructure issues.
- Perform configuration, maintenance, patching, upgrades, and remediation activities across supported systems.
- Assist with management and troubleshooting of cloud and on-premises infrastructure.
- Support endpoint management, security controls, software deployment, and system configuration.
- Participate in infrastructure upgrades, migrations, deployments, and other technical projects.
- Identify recurring technical problems and develop long-term solutions rather than relying solely on incident-by-incident remediation.
Automation & PowerShell
- Develop and maintain PowerShell scripts and other automation tools to improve IT operational eƯiciency.
- Automate repetitive administrative, reporting, deployment, monitoring, and remediation activities.
- Develop scripts for Microsoft 365, Active Directory, Entra ID, endpoint management, and Windows administration where appropriate.
IT Service Management & Ticketing Systems
- Support administration, configuration, and enhancement of the organization's IT service management/ticketing platform.
- Develop or modify workflows, forms, rules, integrations, reports, and automation within the ticketing system.
- Assist IT leadership with improving ticket routing, escalation processes, service categorization, reporting, and operational workflows.
- Perform programming, scripting, API integration, or other technical development related to the IT service management platform when required.
Security & Operational Support
- Assist with implementation and maintenance of security controls across endpoints, servers, identities, and cloud services.
- Support vulnerability remediation, patch management, endpoint protection, access management, and security hardening activities.
- Follow established change management, security, documentation, and IT governance procedures.
- Assist with technical requirements associated with audits, cybersecurity assessments, and compliance initiatives.
Required Skills / Abilities
- Advanced technical troubleshooting
- Systems engineering
- PowerShell and automation
- Microsoft infrastructure administration
- Cloud and identity administration
- IT service management
- Application and systems integration
- Cybersecurity awareness
- Root-cause analysis
- Independent problem solving
Education & Experience
- Associate degree in Computer Science, Computer Technology, Information Technology, Network Engineering, Cybersecurity, or a related field required; Bachelor’s degree in Information Technology, Network Engineering, Cybersecurity, Computer Science, or a related discipline preferred.
- Relevant industry certifications may be considered in combination with education and experience, depending on the technical requirements of the position.
- Minimum of 2 years of professional experience in information technology, technical support, help desk, desktop support, network support, or a related technical environment.
- Experience troubleshooting hardware, software, connectivity, user-access, and general IT support issues.
- Experience providing technical assistance to end users in a professional or enterprise environment.
- Experience documenting technical issues, resolutions, and support activities.
- Experience working within established IT policies, security practices, and escalation procedures.
- Exposure to networking, information security, systems administration, or infrastructure support preferred.
Benefit Overview
Westside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.
EEO Statement
WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.
Monday-Friday, 9am-5pm
35
IT OPERATIONS ENGINEER
Our Story
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.
Position Description
The IT Operations Engineer is a hands-on technical position responsible for supporting, administering, maintaining, and improving the organization's technology environment. The role provides support across multiple technical tiers, ranging from complex end-user and application issues through advanced infrastructure troubleshooting, systems engineering, automation, and technical project work. This position serves as a senior technical resource within the IT function and works closely with IT leadership, internal staƯ, technology vendors, and managed service providers. While the position may assist with Level 1 and Level 2 support when operational needs require, its primary focus is advanced troubleshooting, engineering, systems administration, automation, application support, and continuous improvement of IT operations.
Job Duties & Responsibilities
Systems Engineering & Administration
- Administer and support Windows-based server and workstation environments. · Support Microsoft 365, Active Directory, Entra ID, Exchange Online, and related Microsoft technologies. Troubleshoot complex operating system, authentication, networking, application, and infrastructure issues.
- Perform configuration, maintenance, patching, upgrades, and remediation activities across supported systems.
- Assist with management and troubleshooting of cloud and on-premises infrastructure.
- Support endpoint management, security controls, software deployment, and system configuration.
- Participate in infrastructure upgrades, migrations, deployments, and other technical projects.
- Identify recurring technical problems and develop long-term solutions rather than relying solely on incident-by-incident remediation.
Automation & PowerShell
- Develop and maintain PowerShell scripts and other automation tools to improve IT operational eƯiciency.
- Automate repetitive administrative, reporting, deployment, monitoring, and remediation activities.
- Develop scripts for Microsoft 365, Active Directory, Entra ID, endpoint management, and Windows administration where appropriate.
IT Service Management & Ticketing Systems
- Support administration, configuration, and enhancement of the organization's IT service management/ticketing platform.
- Develop or modify workflows, forms, rules, integrations, reports, and automation within the ticketing system.
- Assist IT leadership with improving ticket routing, escalation processes, service categorization, reporting, and operational workflows.
- Perform programming, scripting, API integration, or other technical development related to the IT service management platform when required.
Security & Operational Support
- Assist with implementation and maintenance of security controls across endpoints, servers, identities, and cloud services.
- Support vulnerability remediation, patch management, endpoint protection, access management, and security hardening activities.
- Follow established change management, security, documentation, and IT governance procedures.
- Assist with technical requirements associated with audits, cybersecurity assessments, and compliance initiatives.
Required Skills / Abilities
- Advanced technical troubleshooting
- Systems engineering
- PowerShell and automation
- Microsoft infrastructure administration
- Cloud and identity administration
- IT service management
- Application and systems integration
- Cybersecurity awareness
- Root-cause analysis
- Independent problem solving
Education & Experience
- Associate degree in Computer Science, Computer Technology, Information Technology, Network Engineering, Cybersecurity, or a related field required; Bachelor’s degree in Information Technology, Network Engineering, Cybersecurity, Computer Science, or a related discipline preferred.
- Relevant industry certifications may be considered in combination with education and experience, depending on the technical requirements of the position.
- Minimum of 2 years of professional experience in information technology, technical support, help desk, desktop support, network support, or a related technical environment.
- Experience troubleshooting hardware, software, connectivity, user-access, and general IT support issues.
- Experience providing technical assistance to end users in a professional or enterprise environment.
- Experience documenting technical issues, resolutions, and support activities.
- Experience working within established IT policies, security practices, and escalation procedures.
- Exposure to networking, information security, systems administration, or infrastructure support preferred.
Benefit Overview
Westside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.
EEO Statement
WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.
Monday-Friday, 9am-5pm
35
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Where New York roles are concentrated, by current openings.
IT Operations Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in IT operations manager jobs across New York.
- Bachelor's degree in information technology, computer science, or a related technical field
- ITIL Foundation certification or higher is frequently listed as a required or preferred credential
- Five or more years of progressive experience in IT infrastructure and operations environments
- Demonstrated experience managing help desk, network, or systems teams in enterprise settings
- Proficiency with cloud platforms such as AWS, Azure, or Google Cloud in operational contexts
- Strong background in incident management, change management, and IT service continuity planning
IT Operations Manager Jobs in New York: Frequently Asked Questions
How do you become a it operations manager in New York?
There is no state-issued license required to work as an it operations manager in New York, so the path runs through education and credentials recognized by employers. Most New York hiring managers expect a bachelor's degree in information technology or a related field combined with progressively responsible IT roles such as systems administrator or IT team lead. Earning ITIL certification and gaining experience with enterprise environments common in New York's finance and healthcare sectors strengthens a candidacy significantly.
How much do IT operations managers make in New York?
IT operations managers in New York earn a median of about $130,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $62,340 for the lowest 10% to over $336,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it operations managers in New York?
Employers hiring it operations managers in New York right now include Point72, Amazon, and Blue Mantis, based on current listings on Migrate Mate as of September 2026. New York's concentration of large financial institutions, major hospital networks, and global media companies means demand for experienced it operations managers remains consistent throughout the year.
Which New York cities have the most it operations manager jobs?
New York, Bronx, and Manhattan have the most it operations manager openings in New York. New York City dominates because of its dense concentration of financial services headquarters, enterprise technology firms, and large healthcare systems, while Buffalo and Albany generate steady openings through regional hospital networks, state government agencies, and growing technology corridors that anchor those metro economies.
Are there remote it operations manager jobs in New York?
Yes, though they're less common than in purely analytical roles because it operations managers often oversee on-site infrastructure, data centers, and physical teams. About 67% of it operations manager openings tied to New York are remote or hybrid as of September 2026, reflecting a market where hybrid schedules are more prevalent than fully remote arrangements. Strategic oversight, vendor management, and reporting functions are the parts of the role most likely to carry remote flexibility.
How can I get hired as a it operations manager in New York with little or no experience?
The most realistic entry path is moving into an it operations manager role from a systems administrator, IT analyst, or help desk team lead position at a mid-size New York employer. Large organizations such as Northwell Health and New York-Presbyterian run IT associate and rotational technology programs that develop junior staff into operations roles. Earning an ITIL Foundation certification before applying signals process competency and gives candidates without direct management experience a concrete edge in New York's competitive market.
Where can I find and apply to it operations manager jobs in New York?
You can find and apply to it operations manager jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and preferred location, and apply directly to the positions that fit.
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