IT Support Specialist Jobs in New York
IT Support Specialist jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services, healthcare, media, and higher education and openings at every level from help desk technician through senior systems administrator. Most hiring is in New York City, Buffalo, and Albany, where large employers like JPMorgan Chase, NewYork-Presbyterian, and IBM have long-standing IT operations. The most sought-after specialties are endpoint management, Active Directory administration, and Microsoft 365 support. Find a role that fits below and apply directly.
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cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".
cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.
We are seeking a skilled and motivated Lab/Manufacturing IT Support Technician to join our team. This position is responsible for delivering outstanding manufacturing IT support to our customers across IT infrastructure, end-user services. The ideal candidate will have a strong background in help desk operations, managed services, and AV support in both remote and onsite environments.
Key Responsibilities can include:
- Provide technical leadership and subject matter expertise for IT manufacturing and lab support initiatives
- Provide IT technical support for manufacturing process areas, clean rooms, and lab environments
- Coordinate and facilitate IT support with corporate teams pertaining to any issues for manufacturing and lab users
- Onboard supplied vendor computer systems to ensure compliance with company policies
- Setup and configure company provided systems for lab/manufacturing use
- Assist lab/manufacturing teams during equipment qualifications
- Maintain assigned support and incident tickets as per established SLAs
- Test manufacturing systems to ensure functionality before events or meetings.
- Diagnose and resolve issues
- Perform routine maintenance checks on equipment.
- Replace or repair damaged components
Training & User Support
- Train users on systems as needed
- Create simple user guides or cheat sheets for non-technical staff
- Offer basic troubleshooting support over phone, email, or chat
Required Skills & Qualifications:
- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
- Hands-on experience with installing and supporting manufacturing systems and infrastructure hardware.
- Strong understanding of Microsoft Operating Systems and basic networking protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and as part of a team in fast-paced environments.
- Willingness to provide after-hours support and participate in on-call rotations.
cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".
cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.
We are seeking a skilled and motivated Lab/Manufacturing IT Support Technician to join our team. This position is responsible for delivering outstanding manufacturing IT support to our customers across IT infrastructure, end-user services. The ideal candidate will have a strong background in help desk operations, managed services, and AV support in both remote and onsite environments.
Key Responsibilities can include:
- Provide technical leadership and subject matter expertise for IT manufacturing and lab support initiatives
- Provide IT technical support for manufacturing process areas, clean rooms, and lab environments
- Coordinate and facilitate IT support with corporate teams pertaining to any issues for manufacturing and lab users
- Onboard supplied vendor computer systems to ensure compliance with company policies
- Setup and configure company provided systems for lab/manufacturing use
- Assist lab/manufacturing teams during equipment qualifications
- Maintain assigned support and incident tickets as per established SLAs
- Test manufacturing systems to ensure functionality before events or meetings.
- Diagnose and resolve issues
- Perform routine maintenance checks on equipment.
- Replace or repair damaged components
Training & User Support
- Train users on systems as needed
- Create simple user guides or cheat sheets for non-technical staff
- Offer basic troubleshooting support over phone, email, or chat
Required Skills & Qualifications:
- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
- Hands-on experience with installing and supporting manufacturing systems and infrastructure hardware.
- Strong understanding of Microsoft Operating Systems and basic networking protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and as part of a team in fast-paced environments.
- Willingness to provide after-hours support and participate in on-call rotations.
See All 81 IT Support Specialist Jobs in New York
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Find IT Support Specialist JobsIT Support Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Science & Research
- Technology & Software
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in IT support specialist jobs across New York.
- CompTIA A+ or equivalent certification recognized by New York employers
- Hands-on experience supporting Windows and macOS endpoints in enterprise environments
- Proficiency with ticketing systems such as ServiceNow or Jira Service Management
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience with Active Directory user account management and group policy administration
- Clear written and verbal communication skills for supporting non-technical end users
IT Support Specialist Jobs in New York: Frequently Asked Questions
How do you become an it support specialist in New York?
There is no state-issued license required to work as an it support specialist in New York. Most employers expect at least an associate degree in information technology, computer science, or a related field, or equivalent hands-on experience. CompTIA A+ is the most widely recognized entry-level credential and is routinely listed in New York job postings. Many candidates enter through help desk or desktop support roles at large institutions and build from there.
How much do IT support specialists make in New York?
IT support specialists in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in New York?
Employers hiring it support specialists in New York right now include CB20, HCLTech, and Parsons, based on current listings on Migrate Mate as of September 2026. New York's concentration of financial institutions, hospital networks, and media companies means demand for on-site and hybrid IT support remains consistently strong throughout the state.
Which New York cities have the most it support specialist jobs?
New York, Bronx, and Latham have the most it support specialist openings in New York. New York City dominates the count because of its density of corporate headquarters, major hospital systems, and universities, while Buffalo and Albany generate steady demand through healthcare networks, state government agencies, and regional financial institutions that maintain significant on-site IT footprints.
Are there remote it support specialist jobs in New York?
Yes, but they are less common than in purely desk-based roles because it support work often requires hands-on hardware troubleshooting and on-site presence. About 46% of it support specialist openings tied to New York are remote or hybrid as of September 2026. The tasks most likely to go remote are tier-one software troubleshooting, Microsoft 365 administration, and remote desktop support for distributed teams.
How can I get hired as an it support specialist in New York with little or no experience?
The most realistic entry path is a help desk or desktop support associate role, which large New York employers like hospital networks and university IT departments regularly fill with candidates who hold CompTIA A+ or are actively pursuing it. NewYork-Presbyterian, CUNY, and SUNY institutions run IT associate and internship programs that welcome candidates without prior professional experience. Building a home lab, earning a vendor certification, and applying to managed service providers in the New York metro area who train entry-level technicians are the steps that move candidates from applicant to hire fastest.
Where can I find and apply to it support specialist jobs in New York?
You can find and apply to it support specialist jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 81 IT Support Specialist Jobs in New York
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