IT Support Specialist Jobs in New York
IT Support Specialist jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services, healthcare, media, and higher education and openings at every level from help desk technician through senior systems administrator. Most hiring is in New York City, Buffalo, and Albany, where large employers like JPMorgan Chase, NewYork-Presbyterian, and IBM have long-standing IT operations. The most sought-after specialties are endpoint management, Active Directory administration, and Microsoft 365 support. Find a role that fits below and apply directly.
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Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
See All 29 IT Support Specialist Jobs in New York
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Find IT Support Specialist JobsIT Support Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New York Employers Look For
The qualifications that appear most often in IT support specialist jobs across New York.
- CompTIA A+ or equivalent certification recognized by New York employers
- Hands-on experience supporting Windows and macOS endpoints in enterprise environments
- Proficiency with ticketing systems such as ServiceNow or Jira Service Management
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience with Active Directory user account management and group policy administration
- Clear written and verbal communication skills for supporting non-technical end users
IT Support Specialist Jobs in New York: Frequently Asked Questions
How do you become an it support specialist in New York?
There is no state-issued license required to work as an it support specialist in New York. Most employers expect at least an associate degree in information technology, computer science, or a related field, or equivalent hands-on experience. CompTIA A+ is the most widely recognized entry-level credential and is routinely listed in New York job postings. Many candidates enter through help desk or desktop support roles at large institutions and build from there.
How much do IT support specialists make in New York?
IT support specialists in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in New York?
Employers hiring it support specialists in New York right now include ROGO, 7ctech, and OpenAI, based on current listings on Migrate Mate as of November 2026. New York's concentration of financial institutions, hospital networks, and media companies means demand for on-site and hybrid IT support remains consistently strong throughout the state.
Which New York cities have the most it support specialist jobs?
New York, Albany, and Buffalo have the most it support specialist openings in New York. New York City dominates the count because of its density of corporate headquarters, major hospital systems, and universities, while Buffalo and Albany generate steady demand through healthcare networks, state government agencies, and regional financial institutions that maintain significant on-site IT footprints.
Are there remote it support specialist jobs in New York?
Yes, but they are less common than in purely desk-based roles because it support work often requires hands-on hardware troubleshooting and on-site presence. About 32% of it support specialist openings tied to New York are remote or hybrid as of November 2026. The tasks most likely to go remote are tier-one software troubleshooting, Microsoft 365 administration, and remote desktop support for distributed teams.
How can I get hired as an it support specialist in New York with little or no experience?
The most realistic entry path is a help desk or desktop support associate role, which large New York employers like hospital networks and university IT departments regularly fill with candidates who hold CompTIA A+ or are actively pursuing it. NewYork-Presbyterian, CUNY, and SUNY institutions run IT associate and internship programs that welcome candidates without prior professional experience. Building a home lab, earning a vendor certification, and applying to managed service providers in the New York metro area who train entry-level technicians are the steps that move candidates from applicant to hire fastest.
Where can I find and apply to it support specialist jobs in New York?
You can find and apply to it support specialist jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 29 IT Support Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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