IT Support Specialist Jobs in New York
IT Support Specialist jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services, healthcare, media, and higher education and openings at every level from help desk technician through senior systems administrator. Most hiring is in New York City, Buffalo, and Albany, where large employers like JPMorgan Chase, NewYork-Presbyterian, and IBM have long-standing IT operations. The most sought-after specialties are endpoint management, Active Directory administration, and Microsoft 365 support. Find a role that fits below and apply directly.
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INTRODUCTION
The Gund Company has an immediate opening at our Amsterdam, NY manufacturing plant for a full-time IT Helpdesk Specialist Tier II to join our team!
Plant/Work Location: 200 Wallins Corners Road, Amsterdam, NY 12010
Starting Hourly Wage: $30+
Shift: 8am-4pm or 9am-5pm / On-site (not remote)
The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an IT Helpdesk Specialist Tier II to join our team at our Corporate Headquarters located in St. Louis, MO.
JOB SUMMARY
The IT Helpdesk Specialist Tier II will provide advanced Tier II technical support for onsite and remote users to ensure timely and effective resolution of hardware, software, and network-related issues. Serve as an escalation resource for complex incidents, perform in-depth troubleshooting, and support system stability and performance. Monitor support tickets, document solutions, and analyze recurring issues to contribute to continuous service improvement while delivering strong customer experience.
ESSENTIAL JOB FUNCTIONS:
- Provide advanced troubleshooting and resolution onsite for hardware, software, network connectivity, and system issues
- Respond to escalated Tier II incidents and ensure timely resolution
- Manage and resolve assigned support tickets within defined service levels
- Monitor ticket queues and prioritize workload to maintain efficiency and responsiveness
- Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
- Identify recurring issues and contribute to proactive solutions to reduce incident volume
- Collaborate with Tier I support, infrastructure teams, and other departments as needed
- Support and maintain systems including Microsoft Windows OS, Microsoft Office, networking, server maintenance, and ERP systems
INTRODUCTION
The Gund Company has an immediate opening at our Amsterdam, NY manufacturing plant for a full-time IT Helpdesk Specialist Tier II to join our team!
Plant/Work Location: 200 Wallins Corners Road, Amsterdam, NY 12010
Starting Hourly Wage: $30+
Shift: 8am-4pm or 9am-5pm / On-site (not remote)
The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an IT Helpdesk Specialist Tier II to join our team at our Corporate Headquarters located in St. Louis, MO.
JOB SUMMARY
The IT Helpdesk Specialist Tier II will provide advanced Tier II technical support for onsite and remote users to ensure timely and effective resolution of hardware, software, and network-related issues. Serve as an escalation resource for complex incidents, perform in-depth troubleshooting, and support system stability and performance. Monitor support tickets, document solutions, and analyze recurring issues to contribute to continuous service improvement while delivering strong customer experience.
ESSENTIAL JOB FUNCTIONS:
- Provide advanced troubleshooting and resolution onsite for hardware, software, network connectivity, and system issues
- Respond to escalated Tier II incidents and ensure timely resolution
- Manage and resolve assigned support tickets within defined service levels
- Monitor ticket queues and prioritize workload to maintain efficiency and responsiveness
- Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
- Identify recurring issues and contribute to proactive solutions to reduce incident volume
- Collaborate with Tier I support, infrastructure teams, and other departments as needed
- Support and maintain systems including Microsoft Windows OS, Microsoft Office, networking, server maintenance, and ERP systems
See All 33 IT Support Specialist Jobs in New York
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Find IT Support Specialist JobsIT Support Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Bloomberg2
- Kirkland & Ellis2
- Web Team Associates2
- 9fin1
- Bank of China USA1
Top Industries Hiring
- Technology & Software9
- Education5
- Law & Legal Services4
- Banking & Financial Services3
- Consulting & Professional Services3
What New York Employers Look For
The qualifications that appear most often in IT support specialist jobs across New York.
- CompTIA A+ or equivalent certification recognized by New York employers
- Hands-on experience supporting Windows and macOS endpoints in enterprise environments
- Proficiency with ticketing systems such as ServiceNow or Jira Service Management
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience with Active Directory user account management and group policy administration
- Clear written and verbal communication skills for supporting non-technical end users
IT Support Specialist Jobs in New York: Frequently Asked Questions
How do you become an it support specialist in New York?
There is no state-issued license required to work as an it support specialist in New York. Most employers expect at least an associate degree in information technology, computer science, or a related field, or equivalent hands-on experience. CompTIA A+ is the most widely recognized entry-level credential and is routinely listed in New York job postings. Many candidates enter through help desk or desktop support roles at large institutions and build from there.
How much do IT support specialists make in New York?
IT support specialists in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in New York?
Employers hiring it support specialists in New York right now include Bloomberg, Kirkland & Ellis, and Web Team Associates, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, hospital networks, and media companies means demand for on-site and hybrid IT support remains consistently strong throughout the state.
Which New York cities have the most it support specialist jobs?
New York, Buffalo, and Syracuse have the most it support specialist openings in New York. New York City dominates the count because of its density of corporate headquarters, major hospital systems, and universities, while Buffalo and Albany generate steady demand through healthcare networks, state government agencies, and regional financial institutions that maintain significant on-site IT footprints.
Are there remote it support specialist jobs in New York?
Yes, but they are less common than in purely desk-based roles because it support work often requires hands-on hardware troubleshooting and on-site presence. About 6% of it support specialist openings tied to New York are remote or hybrid as of June 2026. The tasks most likely to go remote are tier-one software troubleshooting, Microsoft 365 administration, and remote desktop support for distributed teams.
How can I get hired as an it support specialist in New York with little or no experience?
The most realistic entry path is a help desk or desktop support associate role, which large New York employers like hospital networks and university IT departments regularly fill with candidates who hold CompTIA A+ or are actively pursuing it. NewYork-Presbyterian, CUNY, and SUNY institutions run IT associate and internship programs that welcome candidates without prior professional experience. Building a home lab, earning a vendor certification, and applying to managed service providers in the New York metro area who train entry-level technicians are the steps that move candidates from applicant to hire fastest.
Where can I find and apply to it support specialist jobs in New York?
You can find and apply to it support specialist jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 33 IT Support Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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