IT Support Specialist Jobs in Maryland
IT Support Specialist jobs in Maryland are concentrated in the Baltimore metro, Washington D.C. suburbs, and the Annapolis area, where federal contractors, healthcare systems, and defense agencies create consistent demand from help desk to senior systems support roles. Large, enduring employers including Leidos, Johns Hopkins Health System, and Booz Allen Hamilton maintain substantial IT support operations across the state. The most in-demand specialties are endpoint management, Active Directory administration, and cybersecurity-adjacent desktop support tied to federal compliance environments. See the openings below and apply to the ones that match your experience.
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TIAG is now hiring a short term IT Support Specialist to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.
Responsibilities will include:
- Receive and process incoming hardware shipments.
- Maintain 100% inventory accuracy within the Government-furnished system of record.
- Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
- Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
- Perform computer troubleshooting and setup using multiple detailed processes and procedures.
- Execute computer break-fix processes and software upgrades as needed.
- Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
- Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
- Recall established computer support techniques from memory to resolve issues in a timely manner.
- Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
- Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
- Ensure a high level of customer satisfaction in every interaction.
- Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
- Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.
- Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- 1+ years of related IT experience
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Windows 10 and Microsoft Office 2010 Products
TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:
The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).
TIAG is now hiring a short term IT Support Specialist to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.
Responsibilities will include:
- Receive and process incoming hardware shipments.
- Maintain 100% inventory accuracy within the Government-furnished system of record.
- Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
- Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
- Perform computer troubleshooting and setup using multiple detailed processes and procedures.
- Execute computer break-fix processes and software upgrades as needed.
- Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
- Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
- Recall established computer support techniques from memory to resolve issues in a timely manner.
- Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
- Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
- Ensure a high level of customer satisfaction in every interaction.
- Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
- Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.
- Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- 1+ years of related IT experience
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Windows 10 and Microsoft Office 2010 Products
TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:
The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).
See All 38 IT Support Specialist Jobs in Maryland
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Find IT Support Specialist JobsIT Support Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
IT Support Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in IT support specialist jobs across Maryland.
- CompTIA A+ or equivalent certification recognized by Maryland employers as a baseline credential
- One to three years of hands-on helpdesk or desktop support experience in a professional environment
- Proficiency with Windows operating systems, Active Directory, and Microsoft 365 administration
- Experience supporting users in a ticketing system such as ServiceNow, Jira, or Remedy
- Familiarity with network fundamentals including TCP/IP, VPN configuration, and basic troubleshooting
- Strong written and verbal communication skills for both technical and non-technical audiences
IT Support Specialist Jobs in Maryland: Frequently Asked Questions
How do you become an it support specialist in Maryland?
Maryland does not require a state-issued license to work as an it support specialist, so the path runs through education and industry credentials. Most employers in Maryland expect at least a high school diploma or associate degree in information technology, combined with a CompTIA A+ certification, which is widely treated as the entry-level standard. From there, candidates apply to help desk or desktop support roles at Maryland's federal contractors, hospital systems, or government agencies to build hands-on experience.
How much do IT support specialists make in Maryland?
IT support specialists in Maryland earn a median of about $64,750 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,760 for the lowest 10% to over $106,150 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in Maryland?
Employers hiring it support specialists in Maryland right now include Quevera, Amazon, and R.E. Michel Company, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of federal contractors and large healthcare networks means many of these openings require or prefer candidates who can meet federal security clearance eligibility standards.
Which Maryland cities have the most it support specialist jobs?
Bethesda, Columbia, and Baltimore account for the most it support specialist openings in Maryland. Baltimore anchors demand through its hospital networks and university systems, while the D.C.-adjacent suburbs of Bethesda, Rockville, and Columbia are driven by the dense cluster of federal agencies and defense contractors headquartered there, making even smaller Maryland jurisdictions competitive hiring markets for this role.
Are there remote it support specialist jobs in Maryland?
Yes, but they're limited. Much of it support work involves hands-on troubleshooting of physical hardware and on-site user assistance, which keeps remote options lower than in purely desk-based roles. About 31% of it support specialist openings tied to Maryland are remote or hybrid as of September 2026, with remote work most common for tier-two support, software troubleshooting, and roles serving distributed or cloud-first organizations.
How can I get hired as an it support specialist in Maryland with little or no experience?
The most realistic entry point is a help desk associate or IT technician role at one of Maryland's large hospital systems or federal contractors, where structured onboarding is common. Johns Hopkins Health System and University of Maryland Medical System both hire entry-level IT support staff and provide internal training. Earning a CompTIA A+ before applying gives candidates a measurable edge, and lateral moves from customer service, administrative, or AV technician roles are frequently accepted by Maryland employers filling tier-one helpdesk positions.
Where can I find and apply to it support specialist jobs in Maryland?
You can find and apply to it support specialist jobs in Maryland on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 38 IT Support Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find IT Support Specialist Jobs