IT Support Specialist Jobs in Ohio
IT Support Specialist jobs in Ohio are consistently active, with strong demand from healthcare systems, financial services firms, manufacturing operations, and state government agencies at every level from help desk technician through senior systems administrator. Columbus, Cleveland, and Cincinnati are the largest hiring metros, anchored by employers like Nationwide Insurance, Cleveland Clinic, and Procter & Gamble, all of which maintain substantial IT support operations in Ohio. The most in-demand specialties include Microsoft 365 administration, endpoint management, and IT service desk support with ITIL familiarity. Find a role that fits below and apply directly.
Find IT Support Specialist JobsOverview
Open roles54
Top employerAmazon
Top cityColumbus, OH
Cities hiring38
Work type77% On-site
Top industryManufacturing
Showing 5 of 54+ IT Support Specialist jobs
Lab Support IT administrator
We won't show you this job again
New 14h ago
Tekvana Inc
Lab Support IT administrator
Wilmington, Ohio
New 14h ago
IT Service Support Analyst 1
We won't show you this job again
Added 1d ago
The Ohio State University
IT Service Support Analyst 1
Columbus, Ohio
Added 1d ago
Engineer II - Technical Support (not IT-related)
We won't show you this job again
Added 1d ago
Parker Hannifin
Engineer II - Technical Support (not IT-related)
Akron, Ohio
Added 1d ago
IT Support Specialist
We won't show you this job again
Added 1d ago
MediQuant
IT Support Specialist
Independence, Ohio
Added 1d ago
Manager 1, IT Service Support
We won't show you this job again
Added 2d ago
The Ohio State University Wexner Medical Center
Manager 1, IT Service Support
Columbus, Ohio
Added 2d ago
New 14h ago
Lab Support IT administrator
Tekvana Inc·Wilmington, Ohio
Job functions:
Bachelor's degree in information technology
2-10 employees
Job Description
Location: Wilmington, OH 45177
Mode : Contract (6+ Months) - Onsite
Local candidates only
USC/GC only
Laboratory Systems Administration
- Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
- Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
- Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
- Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
- Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
- Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.
GxP Compliance, Validation & Data Integrity
- Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
- Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
- Author, review, and execute validation documentation as required which may include:
- User Requirements Specifications (URS)
- Functional Requirements Specifications (FRS)
- Design Specifications
- Risk Assessments
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Validation Summary Reports
- Traceability Matrices
- Maintain systems in a validated state through approved change control processes.
- Support regulatory inspections, customer audits, quality audits, and compliance assessments.
- Ensure compliance with:
- FDA 21 CFR Part 11
- EU Annex 11
- ALCOA+ Data Integrity Principles
- GAMP 5 methodologies
- Corporate cybersecurity and quality standards
Compliance Reporting, Assessments & Quality Systems
- Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
- Generate and maintain:
- Periodic System Reviews
- Data Integrity Assessments
- User Access Reviews
- Audit Trail Reviews
- Security Assessments
- Technical Impact Assessments
- Compliance Status Reports
- Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.
Risk Assessment & Root Cause Analysis
- Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
- Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
- Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
- Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as:
- 5 Why Analysis
- Fishbone Analysis
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
- Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
- Document investigation findings, impact assessments, and remediation plans.
Identity & Access Management:
- Administer Active Directory environments supporting laboratory and regulated systems.
- Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
- Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
- Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
- Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
- Ensure identity and access management processes comply with GxP and data integrity requirements.
Cybersecurity & Endpoint Security:
- Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
- Implement and support endpoint protection technologies including:
- Antivirus solutions
- Endpoint Detection and Response (EDR)
- Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
- Develop and implement compensating controls for unsupported or restricted laboratory systems.
- Support security monitoring, incident response, remediation activities, and vulnerability assessments.
- Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.
Networking, Infrastructure & Firewall Technologies:
- Provide engineering and support for laboratory networks and infrastructure.
- Demonstrate advanced knowledge of:
- TCP/IP Networking
- DNS
- DHCP
- VLANs
- Routing and Switching
- Network Segmentation
- Wireless Technologies
- Firewall Technologies
- Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.
Third-Party Software & Technology Evaluation:
- Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
- Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
- Identify security, compliance, operational, and supportability risks associated with proposed solutions.
- Develop recommendations for software implementation, remediation, and lifecycle planning.
- Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.
Technical Communication & Leadership:
- Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
- Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
- Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
- Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
- Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.
BASIC QUALIFICATIONS:
Minimum Education:
- Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
- Equivalent combination of education and experience may be considered.
Experience:
- 5+ years of IT infrastructure, systems engineering, or systems administration experience.
- 3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
- Experience supporting laboratory instrumentation and computerized systems validation.
- Experience working within highly regulated environments subject to FDA and international regulatory requirements.
Technical Knowledge/Skills Needed:
Required:
- Microsoft Windows administration (Windows 7 through current supported versions).
- Advanced Active Directory administration.
- Expert-level Group Policy Object (GPO) administration and troubleshooting.
- Local permissions and privileged access management.
- Endpoint security technologies and cybersecurity controls.
- Vulnerability management and system hardening.
- Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Firewall technologies and network segmentation.
- PowerShell scripting and automation.
- Backup, disaster recovery, and business continuity processes.
- Risk assessment and root cause analysis methodologies.
- Audit trail review and user access review processes.
- Computerized System Validation (CSV) methodologies.
- Data Integrity principles and regulatory compliance frameworks.
Preferred:
- VMware virtualization technologies.
- Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.
Tekvana Inc
Lab Support IT administrator
Wilmington, Ohio
New 14h ago2-10 employees
Job functions:
Bachelor's degree in information technology
Job Description
Location: Wilmington, OH 45177
Mode : Contract (6+ Months) - Onsite
Local candidates only
USC/GC only
Laboratory Systems Administration
- Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
- Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
- Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
- Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
- Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
- Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.
GxP Compliance, Validation & Data Integrity
- Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
- Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
- Author, review, and execute validation documentation as required which may include:
- User Requirements Specifications (URS)
- Functional Requirements Specifications (FRS)
- Design Specifications
- Risk Assessments
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Validation Summary Reports
- Traceability Matrices
- Maintain systems in a validated state through approved change control processes.
- Support regulatory inspections, customer audits, quality audits, and compliance assessments.
- Ensure compliance with:
- FDA 21 CFR Part 11
- EU Annex 11
- ALCOA+ Data Integrity Principles
- GAMP 5 methodologies
- Corporate cybersecurity and quality standards
Compliance Reporting, Assessments & Quality Systems
- Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
- Generate and maintain:
- Periodic System Reviews
- Data Integrity Assessments
- User Access Reviews
- Audit Trail Reviews
- Security Assessments
- Technical Impact Assessments
- Compliance Status Reports
- Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.
Risk Assessment & Root Cause Analysis
- Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
- Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
- Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
- Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as:
- 5 Why Analysis
- Fishbone Analysis
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
- Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
- Document investigation findings, impact assessments, and remediation plans.
Identity & Access Management:
- Administer Active Directory environments supporting laboratory and regulated systems.
- Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
- Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
- Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
- Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
- Ensure identity and access management processes comply with GxP and data integrity requirements.
Cybersecurity & Endpoint Security:
- Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
- Implement and support endpoint protection technologies including:
- Antivirus solutions
- Endpoint Detection and Response (EDR)
- Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
- Develop and implement compensating controls for unsupported or restricted laboratory systems.
- Support security monitoring, incident response, remediation activities, and vulnerability assessments.
- Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.
Networking, Infrastructure & Firewall Technologies:
- Provide engineering and support for laboratory networks and infrastructure.
- Demonstrate advanced knowledge of:
- TCP/IP Networking
- DNS
- DHCP
- VLANs
- Routing and Switching
- Network Segmentation
- Wireless Technologies
- Firewall Technologies
- Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.
Third-Party Software & Technology Evaluation:
- Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
- Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
- Identify security, compliance, operational, and supportability risks associated with proposed solutions.
- Develop recommendations for software implementation, remediation, and lifecycle planning.
- Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.
Technical Communication & Leadership:
- Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
- Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
- Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
- Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
- Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.
BASIC QUALIFICATIONS:
Minimum Education:
- Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
- Equivalent combination of education and experience may be considered.
Experience:
- 5+ years of IT infrastructure, systems engineering, or systems administration experience.
- 3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
- Experience supporting laboratory instrumentation and computerized systems validation.
- Experience working within highly regulated environments subject to FDA and international regulatory requirements.
Technical Knowledge/Skills Needed:
Required:
- Microsoft Windows administration (Windows 7 through current supported versions).
- Advanced Active Directory administration.
- Expert-level Group Policy Object (GPO) administration and troubleshooting.
- Local permissions and privileged access management.
- Endpoint security technologies and cybersecurity controls.
- Vulnerability management and system hardening.
- Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Firewall technologies and network segmentation.
- PowerShell scripting and automation.
- Backup, disaster recovery, and business continuity processes.
- Risk assessment and root cause analysis methodologies.
- Audit trail review and user access review processes.
- Computerized System Validation (CSV) methodologies.
- Data Integrity principles and regulatory compliance frameworks.
Preferred:
- VMware virtualization technologies.
- Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.
See All 54 IT Support Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Support Specialist JobsIT Support Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Columbus
8 jobsAkron
3 jobsDublin
3 jobsCleveland
2 jobsFairfield
2 jobsCincinnati
2 jobsIndependence
2 jobsCanal Winchester
2 jobsEtna
1 jobBerea
1 jobParma
1 jobSalem
1 jobUnion
1 jobEuclid
1 jobHebron
1 jobMarion
1 jobSidney
1 jobIronton
1 jobRaymond
1 jobBellevue
1 jobCanfield
1 jobHamilton
1 jobHartville
1 jobHaverhill
1 jobMansfield
1 jobRichfield
1 jobPerrysburg
1 jobWilmington
1 jobYoungstown
1 jobBeavercreek
1 jobNelsonville
1 jobPainesville
1 jobWest Chester
1 jobUpper Sandusky
1 jobUpper Arlington
1 jobHighland Heights
1 jobSaint Clairsville
1 jobWright-Patterson AFB
1 jobIT Support Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Ohio Employers Look For
The qualifications that appear most often in IT support specialist jobs across Ohio.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred
- Demonstrated experience supporting Windows environments and Microsoft 365 applications
- Hands-on troubleshooting of hardware, software, networking, and peripheral devices
- Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy
- Strong verbal communication skills for assisting end users of varying technical ability
IT Support Specialist Jobs in Ohio: Frequently Asked Questions
How do you become an it support specialist in Ohio?
Ohio does not require a state-issued license to work as an it support specialist, so the path runs through education and vendor-neutral certifications. Most Ohio employers expect at least an associate degree in information technology or a related field, and the CompTIA A+ certification is widely recognized as the practical baseline. Community colleges across the state, including Columbus State and Cuyahoga Community College, offer IT programs that align directly with these hiring requirements.
How much do IT support specialists make in Ohio?
IT support specialists in Ohio earn a median of about $59,720 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,730 for the lowest 10% to over $89,700 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in Ohio?
Employers hiring it support specialists in Ohio right now include Amazon, Ohio University, and The Cincinnati Insurance Companies, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of large healthcare networks, insurance carriers, and manufacturing headquarters means demand for on-site and hybrid IT support roles stays relatively stable throughout the year.
Which Ohio cities have the most it support specialist jobs?
Columbus, Akron, and Dublin account for the largest share of it support specialist openings in Ohio. Columbus leads because of the state government complex, a dense cluster of insurance and financial services companies, and a fast-growing tech sector, while Cleveland's demand is shaped by its major healthcare systems and manufacturing base, and Cincinnati draws volume from its corporate headquarters in consumer goods and banking.
Are there remote it support specialist jobs in Ohio?
Yes, but they're less common than in purely desk-based roles, since a meaningful share of it support specialist work involves on-site hardware and hands-on troubleshooting. About 23% of it support specialist openings tied to Ohio are remote or hybrid as of September 2026, so options exist even if they're not the majority. The tasks most likely to shift remote are software provisioning, Microsoft 365 administration, and tier-one help desk work handled entirely through ticketing systems.
How can I get hired as an it support specialist in Ohio with little or no experience?
The most realistic entry point is a help desk technician or desktop support associate role, which large Ohio employers like Nationwide, the State of Ohio, and major hospital networks post regularly for candidates without extensive experience. Earning a CompTIA A+ certification before applying makes a measurable difference, and associate degree programs at Ohio community colleges often include internship placements with regional employers. Candidates coming from retail electronics, call center support, or office administration roles frequently transition successfully because those backgrounds demonstrate customer communication and basic troubleshooting skills.
Where can I find and apply to it support specialist jobs in Ohio?
You can find and apply to it support specialist jobs in Ohio on Migrate Mate, which lists current openings from employers hiring across the state. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 54 IT Support Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Support Specialist Jobs