IT Support Specialist Jobs in Florida
IT Support Specialist jobs in Florida are consistently in demand, with openings concentrated in healthcare systems, financial services, hospitality technology, and state and local government across entry-level helpdesk through senior systems support roles. Miami, Tampa, and Orlando are the largest hiring metros, home to established employers like AdventHealth, Citigroup's Florida operations, and Lockheed Martin. The most in-demand specialties are endpoint management, cloud support, and Microsoft 365 administration. Find a role that fits below and apply directly.
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ABOUT THE ROLE
The company is hiring a Tier 1 IT Support Specialist to be the first point of contact for its help desk, reporting to the IT Support Manager. You will answer incoming calls, log and route tickets, and resolve common technical issues on the first call whenever possible.
This is an ideal entry point for a recent graduate or someone with about a year of support experience who wants to build a career in IT. The role is fully onsite in downtown Miami, 5 days per week.
KEY RESPONSIBILITIES
- Answer incoming help desk calls, emails, and chats in a friendly and professional manner.
- Log every request in the ticketing system with clear, accurate notes.
- Route calls and tickets to the right Tier 2 team or specialist when issues need escalation.
- Perform basic troubleshooting for desktops, laptops, printers, phones, and common software.
- Reset passwords, unlock accounts, and help users with MFA and login issues.
- Walk users through simple fixes step by step, including connectivity and VPN issues.
- Follow up with users to confirm issues are resolved and close tickets promptly.
- Help set up new hire equipment and accounts as needed.
- Contribute to the knowledge base by documenting common issues and fixes.
REQUIRED QUALIFICATIONS
- 0–1 year of IT support, help desk, or customer service experience; recent graduates are encouraged to apply.
- Basic knowledge of Windows, Microsoft Office/365, and common hardware.
- Strong phone etiquette, patience, and a customer-first attitude.
- Clear verbal and written communication skills.
- Ability to stay organized and handle multiple requests at once.
- Must be able to work onsite in downtown Miami, FL, 5 days per week.
PREFERRED QUALIFICATIONS
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ or similar entry-level certification.
- Exposure to a ticketing system such as ServiceNow, Zendesk, or Jira Service Management.
- Familiarity with Active Directory or Microsoft Entra ID for account and password management.
- Bilingual in English and Spanish.
- Hands-on training and a clear path to grow into Tier 2 and systems roles.
Pay: $18.00 - $20.00 per hour
Expected hours: 40.0 per week
Work Location: In person
See All 38 IT Support Specialist Jobs in Florida
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Find IT Support Specialist JobsIT Support Specialist Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
IT Support Specialist Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Construction & Real Estate
What Florida Employers Look For
The qualifications that appear most often in IT support specialist jobs across Florida.
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred by Florida employers
- Hands-on experience with Windows 10/11 troubleshooting and Active Directory user management
- Familiarity with ticketing systems such as ServiceNow, Jira, or Freshdesk for incident tracking
- Ability to support Microsoft 365 applications including Teams, Outlook, and SharePoint
- Strong communication skills for in-person and remote end-user support across Florida office locations
- Associate or bachelor's degree in information technology, computer science, or a related field
IT Support Specialist Jobs in Florida: Frequently Asked Questions
How do you become an it support specialist in Florida?
Florida does not require a state-issued license to work as an it support specialist, so the path starts with a two- or four-year degree in information technology or a related field, or a focused technical training program at a Florida college or technical center. Earning a CompTIA A+ certification is the most widely recognized credential for entry-level roles. From there, helpdesk or desktop support positions at Florida employers provide the hands-on experience that moves candidates into specialist roles.
How much do IT support specialists make in Florida?
IT support specialists in Florida earn a median of about $58,740 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,750 for the lowest 10% to over $97,560 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in Florida?
Employers hiring it support specialists in Florida right now include STR, WEBCOM, and AUREATE, based on current listings on Migrate Mate as of November 2026. Florida's large healthcare networks, defense contractors, and financial institutions consistently produce steady openings for this role across the state.
Which Florida cities have the most it support specialist jobs?
Orlando, Tampa, and Fort Lauderdale have the most it support specialist openings in Florida. Miami's concentration of banking and financial services firms drives strong demand in South Florida, while Tampa and Orlando benefit from major healthcare systems, hospitality technology companies, and a growing cluster of defense and aerospace contractors that maintain large on-site IT support teams.
Are there remote it support specialist jobs in Florida?
Yes, but they are limited because much of the role involves hands-on hardware support, on-site troubleshooting, and direct end-user assistance that cannot be done remotely. About 15% of it support specialist openings tied to Florida are remote or hybrid as of November 2026. The tasks most likely to be performed remotely are software troubleshooting, account management, and cloud application support.
How can I get hired as an it support specialist in Florida with little or no experience?
The most realistic entry path is a helpdesk associate or desktop support technician role, which Florida employers at healthcare networks and state agencies commonly post as entry-level positions requiring only a high school diploma or an associate degree. Completing a CompTIA A+ certification before applying gives candidates a meaningful edge. Florida State College at Jacksonville, Valencia College, and similar Florida technical colleges offer short-term IT programs that feed directly into these entry roles. Lateral moves from customer service, retail electronics, or administrative roles with regular IT interaction are another credible door into the field.
Where can I find and apply to it support specialist jobs in Florida?
You can find and apply to it support specialist jobs in Florida on Migrate Mate, which lists current Florida openings from employers across the state. Search the available roles, find the ones that fit your experience and location, and apply directly.
See All 38 IT Support Specialist Jobs in Florida
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