Help Desk Analyst Jobs in Maryland
Help Desk Analyst jobs in Maryland are concentrated in Baltimore, Annapolis, and the Washington D.C. suburbs of Montgomery and Prince George's counties, where federal contractors, healthcare networks, and financial institutions drive steady demand at every level from entry-tier support to senior infrastructure roles. Employers with deep roots in Maryland, including Northrop Grumman, Johns Hopkins Health System, and Leidos, regularly hire for help desk, desktop support, and IT service management roles. The most sought-after specialties are ITSM platforms, Active Directory administration, and hybrid cloud endpoint support. Scan the live roles below and apply to whichever ones fit.
Find Help Desk Analyst JobsOverview
Showing 5 of 15+ Help Desk Analyst jobs
Description
The Management Services Division is seeking a Help Desk Finance support staU professional who is detail-oriented, self-motivated, and highly organized. The ideal candidate excels at multitasking, demonstrates strong problem-solving abilities, and thrives in a fast-paced, customer-focused environment.
This position provides advanced customer service, IT and finance system configuration support, and accounting assistance to internal and external customers. The successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service.
While comprehensive on-the-job training will be provided, candidates with a foundational understanding of the agency's operations and the Help Desk Finance Team's processes are strongly preferred. The ability to learn quickly, adapt to changing priorities, and work collaboratively with diverse stakeholders is essential for success in this role.
For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Brenda Miller at Brenda.Miller@Pgparks.com.
Examples of Important Duties
- Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
- Resolve escalated finance issues from Help Desk Call Center staff
- Provide account/finance troubleshooting support to end users and clients (internal and external)
- Detect, diagnose, and resolve over/short incidents
- Record and track incident reports through Zendesk ticketing software
- Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries
- Perform other related duties as assigned
Minimum Qualifications
Required
- Must possess a High School Diploma or GED.
- Must possess a valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
- Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications
Preferred
- Basic knowledge of IT systems, finance processes, and accounting principles preferred.
- Familiarity with agency operations and Help Desk Finance Team functions is a plus.
Knowledge, Skills and Abilities
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Excellent customer service and interpersonal skills.
- Effective written and verbal communication abilities.
- Attention to detail and commitment to accuracy.
- Ability to work independently and collaboratively in a team environment.
Supplemental Information
May be subject to drug and alcohol testing.
Work HoursThe Customer Service Help Desk Finance team operates Monday through Friday from 8:30 a.m. to 5:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Scheduled hours are based on the operational needs of the Help Desk Finance team.
Working Conditions/Environment
- Work is performed on-site in a shared office setting
- Position requires sitting for extended periods and using a computer and headset
Supplemental information
- Employment is contingent upon a favorable background check.
- Part-time position working 32 hours a week. Occasionally required early mornings, evening, and weekend shifts.
- Opportunities for advancement available.
- A criminal background investigation will be completed before hire.
-
This position does not provide benefits.
Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.
Description
The Management Services Division is seeking a Help Desk Finance support staU professional who is detail-oriented, self-motivated, and highly organized. The ideal candidate excels at multitasking, demonstrates strong problem-solving abilities, and thrives in a fast-paced, customer-focused environment.
This position provides advanced customer service, IT and finance system configuration support, and accounting assistance to internal and external customers. The successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service.
While comprehensive on-the-job training will be provided, candidates with a foundational understanding of the agency's operations and the Help Desk Finance Team's processes are strongly preferred. The ability to learn quickly, adapt to changing priorities, and work collaboratively with diverse stakeholders is essential for success in this role.
For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Brenda Miller at Brenda.Miller@Pgparks.com.
Examples of Important Duties
- Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
- Resolve escalated finance issues from Help Desk Call Center staff
- Provide account/finance troubleshooting support to end users and clients (internal and external)
- Detect, diagnose, and resolve over/short incidents
- Record and track incident reports through Zendesk ticketing software
- Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries
- Perform other related duties as assigned
Minimum Qualifications
Required
- Must possess a High School Diploma or GED.
- Must possess a valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
- Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications
Preferred
- Basic knowledge of IT systems, finance processes, and accounting principles preferred.
- Familiarity with agency operations and Help Desk Finance Team functions is a plus.
Knowledge, Skills and Abilities
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Excellent customer service and interpersonal skills.
- Effective written and verbal communication abilities.
- Attention to detail and commitment to accuracy.
- Ability to work independently and collaboratively in a team environment.
Supplemental Information
May be subject to drug and alcohol testing.
Work HoursThe Customer Service Help Desk Finance team operates Monday through Friday from 8:30 a.m. to 5:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Scheduled hours are based on the operational needs of the Help Desk Finance team.
Working Conditions/Environment
- Work is performed on-site in a shared office setting
- Position requires sitting for extended periods and using a computer and headset
Supplemental information
- Employment is contingent upon a favorable background check.
- Part-time position working 32 hours a week. Occasionally required early mornings, evening, and weekend shifts.
- Opportunities for advancement available.
- A criminal background investigation will be completed before hire.
-
This position does not provide benefits.
Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.
See All 15 Help Desk Analyst Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Help Desk Analyst Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in help desk analyst jobs across Maryland.
- CompTIA A+ or equivalent certification required or strongly preferred by most Maryland employers
- Demonstrated experience supporting Windows desktop environments and Active Directory
- Proficiency with ITSM ticketing platforms such as ServiceNow or Remedy
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Ability to obtain a federal security clearance for government contractor roles
- Associate or bachelor's degree in information technology or a closely related field
Help Desk Analyst Jobs in Maryland: Frequently Asked Questions
How do you become a help desk analyst in Maryland?
The most direct path is completing an associate or bachelor's degree in information technology or a related field, then earning a vendor-neutral certification such as CompTIA A+, which Maryland employers consistently list as a baseline credential. Maryland has no state-issued license for help desk analysts, so certifications and hands-on experience carry the most weight. Many candidates also pursue ITIL Foundation certification because a large share of Maryland's government contractor and healthcare employers standardize on ITIL service management practices.
Which companies hire help desk analysts in Maryland?
Companies currently hiring help desk analysts in Maryland include Edgewater Federal Solutions, General Dynamics Information Technology, and BRS, per current listings on Migrate Mate as of September 2026. Maryland's concentration of federal agencies, defense contractors, and large hospital systems means help desk demand stays consistent across both public-sector-adjacent and private employers throughout the Baltimore-Washington corridor.
Which Maryland cities have the most help desk analyst jobs?
Frederick, Annapolis Junction, and Bowie lead Maryland for help desk analyst openings. Baltimore drives volume through its large hospital networks and financial institutions, while the D.C.-adjacent suburbs of Bethesda, Rockville, and College Park reflect the dense concentration of federal agencies and defense contractors headquartered or operating there, making those corridors consistently active for IT support hiring.
Are there remote help desk analyst jobs in Maryland?
Yes, and more than most fields, since help desk work is well suited to remote support tools and cloud-based ticketing platforms. About 20% of help desk analyst openings tied to Maryland are remote or hybrid as of September 2026, reflecting how broadly employers have adopted remote IT support models. Tier-1 and Tier-2 software support roles are the most likely to be fully remote, while on-site hardware troubleshooting and data center roles typically require in-person presence.
How can I get hired as a help desk analyst in Maryland with little or no experience?
The most realistic entry point is a combination of CompTIA A+ certification and an internship or practicum through a Maryland community college IT program, such as those offered by Community College of Baltimore County or Montgomery College, both of which have employer partnerships with regional contractors. Large Maryland employers including Leidos and SAIC regularly hire entry-level support technicians through early-career programs. Moving laterally from a customer service or NOC monitoring role is another common path, and candidates who can demonstrate a homelab or help desk simulation project give themselves a concrete edge over applicants with no hands-on record.
Where can I find and apply to help desk analyst jobs in Maryland?
You can find and apply to help desk analyst jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and specialty, then apply directly to the ones that fit.
See All 15 Help Desk Analyst Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Help Desk Analyst Jobs