Help Desk Analyst Jobs in Ohio
Help Desk Analyst jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where large employers like Nationwide, Cleveland Clinic, and Kroger maintain substantial IT support operations across corporate, healthcare, and financial services environments. Demand is strongest for analysts with experience in ITSM platforms, Active Directory administration, and enterprise ticketing systems such as ServiceNow. Openings exist at every level, from entry-level desktop support to senior analysts managing escalation workflows and vendor relationships. See the openings below and apply to the ones that match your experience.
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The Ohio Department Insurance, Office of Information Technology and Security (OITS), is looking for dedicated college student to assist our Information and Technology Division’s Help Desk on a temporary full-time basis (8:00-5:00 Monday-Friday).
If this sounds interesting to you, continue reading below
Your Key Responsibilities include but are not limited to the following:
- Assists with installation, maintenance, configuration, upgrades and/or administration of hardware and/or software independently in workstation support, business continuity, information security, telecommunications, and network connectivity.
- Creates, organizes, files, and maintains documentation.
- Interfaces with other platforms from a hardware and/or software perspective.
- Attends meetings as necessary and other duties as assigned.
Report in location: 50 West Town St. Suite 300, Columbus, Ohio 43215
Workdays and Hours would vary between Monday - Friday 8:00 am - 5:00 pm based on student schedule
Our interns are eligible to participate in the internship program long as they are enrolled in an accredited college or university and are in good academic standing for the duration of the internship (6 to 8 months). This internship is ongoing and is not limited to a single college semester or term.
Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Must be currently enrolled in and attending a college degree program directly related to Information Systems or Computer Science.
Job Skills: Information Technology
Technical Skills: Information Technology, Customer Service
Professional Skills: Collaboration, Customer Focus, Teamwork
Supplemental InformationApplication Procedures:
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Status of Posted Positions:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ 614-644-2681.
Applicants must be currently authorized to work in the United States on a full-time basis.
Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices’ ADA Coordinator, Andrew Skal, by emailing Andrew.Skal@insurance.ohio.gov or calling 614-644-3264. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.
Background Check Information:
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
The Ohio Department Insurance, Office of Information Technology and Security (OITS), is looking for dedicated college student to assist our Information and Technology Division’s Help Desk on a temporary full-time basis (8:00-5:00 Monday-Friday).
If this sounds interesting to you, continue reading below
Your Key Responsibilities include but are not limited to the following:
- Assists with installation, maintenance, configuration, upgrades and/or administration of hardware and/or software independently in workstation support, business continuity, information security, telecommunications, and network connectivity.
- Creates, organizes, files, and maintains documentation.
- Interfaces with other platforms from a hardware and/or software perspective.
- Attends meetings as necessary and other duties as assigned.
Report in location: 50 West Town St. Suite 300, Columbus, Ohio 43215
Workdays and Hours would vary between Monday - Friday 8:00 am - 5:00 pm based on student schedule
Our interns are eligible to participate in the internship program long as they are enrolled in an accredited college or university and are in good academic standing for the duration of the internship (6 to 8 months). This internship is ongoing and is not limited to a single college semester or term.
Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Must be currently enrolled in and attending a college degree program directly related to Information Systems or Computer Science.
Job Skills: Information Technology
Technical Skills: Information Technology, Customer Service
Professional Skills: Collaboration, Customer Focus, Teamwork
Supplemental InformationApplication Procedures:
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Status of Posted Positions:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ 614-644-2681.
Applicants must be currently authorized to work in the United States on a full-time basis.
Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices’ ADA Coordinator, Andrew Skal, by emailing Andrew.Skal@insurance.ohio.gov or calling 614-644-3264. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.
Background Check Information:
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
See All 17 Help Desk Analyst Jobs in Ohio
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Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Help Desk Analyst Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
What Ohio Employers Look For
The qualifications that appear most often in help desk analyst jobs across Ohio.
- Associate or bachelor's degree in information technology, computer science, or related field
- Hands-on experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Proficiency in Active Directory, Microsoft 365, and Windows desktop environments
- CompTIA A+ or CompTIA Network+ certification preferred by most Ohio employers
- Strong verbal and written communication skills for end-user support interactions
- Ability to troubleshoot hardware, software, and basic network connectivity issues
Help Desk Analyst Jobs in Ohio: Frequently Asked Questions
How do you become a help desk analyst in Ohio?
Most Ohio employers look for an associate or bachelor's degree in information technology or a closely related field, though many will consider candidates who hold CompTIA A+ or CompTIA Network+ certifications in place of a degree. Ohio does not require a state-issued license to work as a help desk analyst. Building hands-on experience through college IT labs, volunteer tech support, or entry-level desktop support roles at Ohio companies is the most direct path into the field.
Which companies hire help desk analysts in Ohio?
Employers hiring help desk analysts in Ohio right now include Akima, SAM Companies, and State of Ohio, based on current listings on Migrate Mate as of September 2026. Ohio's large healthcare systems, insurance carriers, and financial institutions consistently generate some of the highest help desk analyst hiring volume in the state.
Which Ohio cities have the most help desk analyst jobs?
Columbus, Westerville, and Wright-Patterson AFB have the most help desk analyst openings in Ohio. Columbus leads due to its dense concentration of state government agencies, insurance headquarters, and financial services firms, while Cleveland's major healthcare systems and Cincinnati's logistics and consumer goods companies drive steady demand in those metros.
Are there remote help desk analyst jobs in Ohio?
Yes, and more than most fields. About 44% of help desk analyst openings tied to Ohio are remote or hybrid as of September 2026, reflecting that much of the work involves phone, chat, and remote desktop tools rather than on-site hardware. Tier 1 and Tier 2 support roles handling software, account access, and connectivity issues are the most commonly offered in remote or hybrid formats.
How can I get hired as a help desk analyst in Ohio with little or no experience?
The most realistic entry path is landing a desktop support associate or IT support specialist role at one of Ohio's large healthcare systems or university IT departments, which regularly hire candidates who hold a CompTIA A+ certification even without prior professional experience. Cleveland Clinic, OhioHealth, and The Ohio State University all run IT support pipelines that bring in early-career candidates. Lateral moves from roles like call center representative or technical customer service agent are also common stepping stones at Ohio insurance and financial services companies.
Where can I find and apply to help desk analyst jobs in Ohio?
You can find and apply to help desk analyst jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers actively hiring. Search the available roles, identify the ones that match your experience and preferred location, and apply directly through each listing.
See All 17 Help Desk Analyst Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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