Help Desk Analyst Jobs in California
Help Desk Analyst jobs in California are among the most active in the country, concentrated in technology, healthcare, finance, and state government sectors and ranging from entry-level desktop support to senior systems analyst roles. The heaviest hiring is in the San Francisco Bay Area, Los Angeles, and San Diego, where large employers such as Kaiser Permanente, Salesforce, and the University of California system regularly post openings. Demand is strongest in cloud-based support, cybersecurity operations, and enterprise ticketing systems such as ServiceNow. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 35+ Help Desk Analyst jobs
Organization:
The IT Help Desk Support – Level 3 reports directly to the IT Department Manager. This role serves as the senior escalation point for the IT Help Desk and owns day-to-day operation of the IT service desk and the service desk(s) supporting the Software team.
Summary:
As the Level 3 IT Help Desk, you will be responsible for the overall health and performance of the company’s service desks. In addition to performing all Help Desk Support duties, you will resolve the most complex technical issues escalated from Level 1, manage every facet of the IT service desk and the Software team’s service desk(s), mentor Help Desk staff, and independently execute assigned projects from kickoff to completion while keeping leadership informed of progress and roadblocks along the way.
Essential Functions:
Service Desk Management (IT and Software Team)
- Own all facets of the IT service desk and the Software team’s service desk(s) in Jira Service Management, including queues, request types, workflows, SLAs, priorities, categories, and automation rules.
- Monitor queue health daily across all service desks; ensure tickets are triaged, assigned, and resolved within SLA, and intervene on aging or at-risk tickets.
- Partner with Software team leads to define intake, triage, and routing rules so requests reach the right developers with complete information, and keep that desk aligned with department standards.
- Establish and maintain ITSM processes for incident, service request, problem, and change management based on ITIL practices.
- Produce recurring service desk reports and dashboards (volume, SLA attainment, backlog, resolution time, satisfaction) and recommend improvements based on trends.
- Perform problem management on recurring issues: identify root cause, document findings, and drive permanent fixes rather than repeat workarounds.
Escalation and Advanced Technical Support
- Serve as the senior escalation point for issues Level 1 cannot resolve, taking ownership through resolution or coordinated hand-off.
- Troubleshoot and resolve complex issues across Windows and macOS endpoints, Microsoft 365, Exchange Online, Active Directory, and network connectivity (Wi-Fi, switching, DNS, DHCP) in both the Office and Warehouse.
- Perform user, group, mailbox, licensing, and access administration within Active Directory and Microsoft 365 according to department standards.
- Respond to monitoring alerts, investigate root cause, and follow through on remediation.
- Coordinate escalations with external managed service and security providers and with vendors, tracking those cases to closure in the service desk.
Project Execution and Reporting
- Accept assigned, pre-defined projects and act on them independently, including planning tasks, milestones, and dependencies.
- Provide regular status updates throughout each project covering progress, risks, and roadblocks, and escalate blockers as soon as they are identified rather than at completion.
- Deliver projects on schedule, document the outcome, and hand off completed work with supporting documentation.
- Participate in daily SCRUM to report progress, identify blockers, and collaborate with the team.
Team Leadership and Knowledge Management
- Mentor and train Level 1 Help Desk staff; review ticket quality and coach on troubleshooting, documentation, and customer communication to reduce escalation volume.
- Own the service desk knowledge base: create, review, and retire articles using department standards, and identify documentation gaps from ticket trends.
- Develop self-service content and request forms that allow users to resolve or correctly submit common requests.
Core Help Desk Duties
- Deliver on-site technical support for desktops, laptops, mobile devices, printers, and various peripherals.
- Configure and install PCs, Macs, network cabling, and first/third-party software, including Windows 11 deployments.
- Install, maintain, update, and troubleshoot software such as Microsoft 365 applications, browsers, and other productivity tools.
- Document troubleshooting steps, refine the existing knowledge base, and create new documentation using department standards.
Required
- 4+ years of IT support experience, including 2+ years in a Level 2/Level 3 or senior support role handling escalations.
- Hands-on administration of an ITSM platform, including queues, workflows, SLAs, and automation (Jira Service Management strongly preferred).
- Strong working knowledge of Active Directory, Microsoft 365, and Exchange Online administration.
- Advanced troubleshooting of Windows 10/11 and macOS, plus networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
- Demonstrated ability to run projects independently and communicate status, risks, and blockers clearly to leadership.
- Excellent written and verbal communication, with the ability to explain technical issues in plain language.
Preferred
- Experience leading, mentoring, or training help desk staff.
- Experience supporting a software or development team’s service desk.
- Microsoft Entra ID and Intune/Autopilot endpoint management experience.
- PowerShell scripting for automation and administration tasks.
- Familiarity with Confluence or similar knowledge-management platforms.
- Certifications such as ITIL 4 Foundation, CompTIA A+/Network+/Security+, or Microsoft MD-102/MS-102.
- Experience supporting warehouse or distribution environments (scanners, label printers, shop-floor devices).
Basis for Evaluation:
- SLA attainment, backlog health, and resolution times across the IT and Software team service desks.
- Volume, accuracy, and timely completion of escalated tickets, including proper categorization, documentation, and root-cause follow-through.
- Reduction in repeat incidents and Level 1 escalation volume through problem management, training, and knowledge-base improvements.
- Project delivery: on-time completion, quality of outcomes, and consistency of status updates, with roadblocks raised early rather than at completion.
- Quality of customer service delivered, measured through feedback scores, communication clarity, and overall user satisfaction.
- Accuracy and usefulness of service desk reporting and the improvements driven from it.
- Adherence to system monitoring duties, ensuring proactive identification of issues, responsiveness to alerts, and effective remediation.
Why Entertainment Earth?
We believe in connecting fans to the characters, stories, and brands they love. Every product, experience, and interaction is created to celebrate what fans love most by inspiring joy, sparking nostalgia, and building lasting connections to their fandoms.
Benefits of Joining the Team!
- Discounts on your favorite collectibles! Free snacks!
- Bring your dog to the office!
- Get off early on Fridays!
- Medical/Dental/Vision Plans/Optional Plans
- Paid Time Off/Holidays
- 401(k) matching plan, educational reimbursement, and much more!
Our Core Company Values:
- Collaboration
- Diverse & Inclusive
- Curious
- Leadership
- Data/Insight Driven
- Accountability
- Fun
Organization:
The IT Help Desk Support – Level 3 reports directly to the IT Department Manager. This role serves as the senior escalation point for the IT Help Desk and owns day-to-day operation of the IT service desk and the service desk(s) supporting the Software team.
Summary:
As the Level 3 IT Help Desk, you will be responsible for the overall health and performance of the company’s service desks. In addition to performing all Help Desk Support duties, you will resolve the most complex technical issues escalated from Level 1, manage every facet of the IT service desk and the Software team’s service desk(s), mentor Help Desk staff, and independently execute assigned projects from kickoff to completion while keeping leadership informed of progress and roadblocks along the way.
Essential Functions:
Service Desk Management (IT and Software Team)
- Own all facets of the IT service desk and the Software team’s service desk(s) in Jira Service Management, including queues, request types, workflows, SLAs, priorities, categories, and automation rules.
- Monitor queue health daily across all service desks; ensure tickets are triaged, assigned, and resolved within SLA, and intervene on aging or at-risk tickets.
- Partner with Software team leads to define intake, triage, and routing rules so requests reach the right developers with complete information, and keep that desk aligned with department standards.
- Establish and maintain ITSM processes for incident, service request, problem, and change management based on ITIL practices.
- Produce recurring service desk reports and dashboards (volume, SLA attainment, backlog, resolution time, satisfaction) and recommend improvements based on trends.
- Perform problem management on recurring issues: identify root cause, document findings, and drive permanent fixes rather than repeat workarounds.
Escalation and Advanced Technical Support
- Serve as the senior escalation point for issues Level 1 cannot resolve, taking ownership through resolution or coordinated hand-off.
- Troubleshoot and resolve complex issues across Windows and macOS endpoints, Microsoft 365, Exchange Online, Active Directory, and network connectivity (Wi-Fi, switching, DNS, DHCP) in both the Office and Warehouse.
- Perform user, group, mailbox, licensing, and access administration within Active Directory and Microsoft 365 according to department standards.
- Respond to monitoring alerts, investigate root cause, and follow through on remediation.
- Coordinate escalations with external managed service and security providers and with vendors, tracking those cases to closure in the service desk.
Project Execution and Reporting
- Accept assigned, pre-defined projects and act on them independently, including planning tasks, milestones, and dependencies.
- Provide regular status updates throughout each project covering progress, risks, and roadblocks, and escalate blockers as soon as they are identified rather than at completion.
- Deliver projects on schedule, document the outcome, and hand off completed work with supporting documentation.
- Participate in daily SCRUM to report progress, identify blockers, and collaborate with the team.
Team Leadership and Knowledge Management
- Mentor and train Level 1 Help Desk staff; review ticket quality and coach on troubleshooting, documentation, and customer communication to reduce escalation volume.
- Own the service desk knowledge base: create, review, and retire articles using department standards, and identify documentation gaps from ticket trends.
- Develop self-service content and request forms that allow users to resolve or correctly submit common requests.
Core Help Desk Duties
- Deliver on-site technical support for desktops, laptops, mobile devices, printers, and various peripherals.
- Configure and install PCs, Macs, network cabling, and first/third-party software, including Windows 11 deployments.
- Install, maintain, update, and troubleshoot software such as Microsoft 365 applications, browsers, and other productivity tools.
- Document troubleshooting steps, refine the existing knowledge base, and create new documentation using department standards.
Required
- 4+ years of IT support experience, including 2+ years in a Level 2/Level 3 or senior support role handling escalations.
- Hands-on administration of an ITSM platform, including queues, workflows, SLAs, and automation (Jira Service Management strongly preferred).
- Strong working knowledge of Active Directory, Microsoft 365, and Exchange Online administration.
- Advanced troubleshooting of Windows 10/11 and macOS, plus networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
- Demonstrated ability to run projects independently and communicate status, risks, and blockers clearly to leadership.
- Excellent written and verbal communication, with the ability to explain technical issues in plain language.
Preferred
- Experience leading, mentoring, or training help desk staff.
- Experience supporting a software or development team’s service desk.
- Microsoft Entra ID and Intune/Autopilot endpoint management experience.
- PowerShell scripting for automation and administration tasks.
- Familiarity with Confluence or similar knowledge-management platforms.
- Certifications such as ITIL 4 Foundation, CompTIA A+/Network+/Security+, or Microsoft MD-102/MS-102.
- Experience supporting warehouse or distribution environments (scanners, label printers, shop-floor devices).
Basis for Evaluation:
- SLA attainment, backlog health, and resolution times across the IT and Software team service desks.
- Volume, accuracy, and timely completion of escalated tickets, including proper categorization, documentation, and root-cause follow-through.
- Reduction in repeat incidents and Level 1 escalation volume through problem management, training, and knowledge-base improvements.
- Project delivery: on-time completion, quality of outcomes, and consistency of status updates, with roadblocks raised early rather than at completion.
- Quality of customer service delivered, measured through feedback scores, communication clarity, and overall user satisfaction.
- Accuracy and usefulness of service desk reporting and the improvements driven from it.
- Adherence to system monitoring duties, ensuring proactive identification of issues, responsiveness to alerts, and effective remediation.
Why Entertainment Earth?
We believe in connecting fans to the characters, stories, and brands they love. Every product, experience, and interaction is created to celebrate what fans love most by inspiring joy, sparking nostalgia, and building lasting connections to their fandoms.
Benefits of Joining the Team!
- Discounts on your favorite collectibles! Free snacks!
- Bring your dog to the office!
- Get off early on Fridays!
- Medical/Dental/Vision Plans/Optional Plans
- Paid Time Off/Holidays
- 401(k) matching plan, educational reimbursement, and much more!
Our Core Company Values:
- Collaboration
- Diverse & Inclusive
- Curious
- Leadership
- Data/Insight Driven
- Accountability
- Fun
See All 35 Help Desk Analyst Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in California
Where California roles are concentrated, by current openings.
Help Desk Analyst Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in help desk analyst jobs across California.
- CompTIA A+ or equivalent entry-level IT certification required by most California employers
- Demonstrated experience troubleshooting Windows and macOS in a professional environment
- Proficiency with enterprise helpdesk platforms such as ServiceNow, Jira, or Zendesk
- Strong verbal and written communication skills for end-user support across diverse teams
- Familiarity with Active Directory, user provisioning, and basic network troubleshooting
- Associate degree or bachelor's degree in information technology, computer science, or a related field
Help Desk Analyst Jobs in California: Frequently Asked Questions
How do you become a help desk analyst in California?
California does not require a state-issued license to work as a help desk analyst, so the path runs through education and industry certifications. Most employers expect at least an associate degree in information technology or a related field, along with CompTIA A+ certification, which serves as the de facto entry credential. California community colleges such as those in the Los Angeles and San Francisco Bay Area systems offer IT support programs aligned to these credentials, giving candidates a structured local route into the role.
Which companies hire help desk analysts in California?
California help desk analyst roles are posted by Courser, The Proactive Technology, and Foxconn Industrial Internet - FII and others right now, based on current listings on Migrate Mate as of November 2026. California's concentration of large technology firms, major university systems, and integrated healthcare networks means consistent demand across a wide variety of industries and organizational sizes.
Which California cities have the most help desk analyst jobs?
Riverside, San Jose, and San Diego lead California for help desk analyst openings. The distribution reflects where large enterprise employers and technology headquarters are concentrated, with the Bay Area anchored by major tech firms, Los Angeles driven by entertainment, healthcare, and county government IT operations, and San Diego bolstered by defense contractors and biotech companies that maintain sizable internal support teams.
Are there remote help desk analyst jobs in California?
Yes, and more than many fields, since a significant share of help desk work is phone- and software-based rather than hands-on. About 50% of help desk analyst openings tied to California are remote or hybrid as of November 2026, reflecting how well the role adapts to distributed work environments. Tier 1 and Tier 2 software support roles are the most likely to offer fully remote schedules, while positions requiring on-site hardware handling or VIP executive support tend to stay in-office.
How can I get hired as a help desk analyst in California with little or no experience?
The most realistic entry path is earning CompTIA A+ and applying for IT support internships or student worker positions through California's public university and community college systems, which regularly hire campus help desk staff with no prior professional experience. Large California healthcare employers such as Kaiser Permanente and Dignity Health run IT associate programs that onboard candidates with certifications but limited backgrounds. Lateral moves from roles such as customer service representative, administrative coordinator, or retail electronics associate are common first steps that California hiring managers recognize.
Where can I find and apply to help desk analyst jobs in California?
Migrate Mate lists current help desk analyst openings tied to California employers. Search the roles available, find the ones that match your experience level and location, and apply directly to the ones that fit.
See All 35 Help Desk Analyst Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Help Desk Analyst Jobs