Help Desk Analyst Jobs
Help Desk Analyst jobs are open from entry-level to senior and lead across healthcare, finance, government, and managed services, with specializations in desktop support, ITSM platforms, and network troubleshooting. Find a role that fits below and apply directly.
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LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
- Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.
- Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.
- Assist users with login issues, password resets, and account management.
- Document reported issues and resolutions in the ticketing system to support knowledge management.
- Develop and maintain help desk workflows and management SOPs.
- Create, manage, and resolve support tickets using Gitlab and other ticketing systems.
- Conduct user training sessions and develop instructional materials on features and best practices.
- Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.
- Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.
- Participate in system updates, testing, and implementation efforts to minimize service disruptions.
- Support manual testing for ATIS applications.
- Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.
- Support the transition to automated testing for ATIS software delivery.
Required Qualifications
- 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role.
- Strong troubleshooting skills and ability to communicate technical concepts to non-technical users.
- Ability to diagnose functional issues and understand underlying system workflows.
- Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles.
- Demonstrated Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.
- Secret clearance required.
- Practical experience with the Army Training Information System (ATIS)
- Prior military or civilian experience supporting Training Management functions.
- Familiarity with ServiceNow or similar ticketing systems.
- Possess applicable DoD 8140 foundational qualification through education, training, or certification.
- SAFe Agile certification.
- Occasional travel required (e.g., quarterly for PI Planning, technical syncs, and major delivery milestones).
The target salary range for this position is $85,000-$120,000.
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job Locations: US-Remote
LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
- Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.
- Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.
- Assist users with login issues, password resets, and account management.
- Document reported issues and resolutions in the ticketing system to support knowledge management.
- Develop and maintain help desk workflows and management SOPs.
- Create, manage, and resolve support tickets using Gitlab and other ticketing systems.
- Conduct user training sessions and develop instructional materials on features and best practices.
- Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.
- Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.
- Participate in system updates, testing, and implementation efforts to minimize service disruptions.
- Support manual testing for ATIS applications.
- Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.
- Support the transition to automated testing for ATIS software delivery.
Required Qualifications
- 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role.
- Strong troubleshooting skills and ability to communicate technical concepts to non-technical users.
- Ability to diagnose functional issues and understand underlying system workflows.
- Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles.
- Demonstrated Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.
- Secret clearance required.
- Practical experience with the Army Training Information System (ATIS)
- Prior military or civilian experience supporting Training Management functions.
- Familiarity with ServiceNow or similar ticketing systems.
- Possess applicable DoD 8140 foundational qualification through education, training, or certification.
- SAFe Agile certification.
- Occasional travel required (e.g., quarterly for PI Planning, technical syncs, and major delivery milestones).
The target salary range for this position is $85,000-$120,000.
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job Locations: US-Remote
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Find Help Desk Analyst JobsHelp Desk Analyst Job Market
Who's Hiring
- General Dynamics Information Technology18
- Vallarta Supermarkets6
- Software Technology6
- ID Logistics4
- Courser3
Top Industries Hiring
- Technology & Software19
- Healthcare & Medical Services6
- Education5
- Consulting & Professional Services4
- Manufacturing3
What Employers Look For
The qualifications that appear most often in help desk analyst jobs.
- CompTIA A+ certification or equivalent technical credential
- Experience with an ITSM ticketing platform such as ServiceNow or Jira
- Proficiency in Windows operating system troubleshooting and Active Directory
- Strong verbal and written communication skills for end-user support
- Associate or bachelor's degree in information technology or a related field
- Familiarity with remote desktop tools and basic network connectivity diagnosis
Tips for Your Help Desk Analyst Job Search
Tailor your resume to ticket systems
Help desk analyst postings often screen for specific platforms like ServiceNow, Jira Service Management, or Zendesk. Name each tool you've used and describe the volume or type of tickets you handled, not just that you used the software.
List certifications above your work history
CompTIA A+, Network+, and ITIL Foundation are filtering criteria in many applicant tracking systems. Placing them in a dedicated certifications section near the top of your resume ensures automated screens catch them before a recruiter ever reads the document.
Apply early to roles that fit
Migrate Mate lists help desk analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for tier level in your search
Help desk roles are often listed as Tier 1, Tier 2, or desktop support, not just analyst. Searching those terms alongside your target industry surfaces openings that a generic title search misses entirely.
Prepare a break-fix walkthrough for interviews
Interviewers for help desk analyst roles routinely present a simulated ticket scenario, like a user locked out of VPN or a printer not recognized on the network. Walk through your diagnostic steps out loud, emphasizing how you communicate with the end user while troubleshooting.
Ask about escalation paths when negotiating
Before accepting an offer, clarify whether the role has a defined path to Tier 2 or a systems administrator position. Roles with documented escalation tracks often come with clearer salary bands you can reference when discussing compensation.
Help Desk Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most help desk analysts?
The companies hiring the most help desk analysts right now include General Dynamics Information Technology, Vallarta Supermarkets, and Software Technology, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of August 2026. Healthcare systems, federal contractors, and managed service providers consistently account for a large portion of active postings.
How many help desk analyst jobs are remote?
About 30% of help desk analyst openings are fully remote or hybrid as of August 2026, though availability varies significantly by industry. Roles focused on software support, cloud platform troubleshooting, and internal IT for distributed companies tend to offer the highest share of remote and hybrid arrangements compared to on-site hardware or VIP desktop support positions.
How do you become a help desk analyst?
Start by earning a foundational certification like CompTIA A+, which demonstrates core hardware and software troubleshooting knowledge to employers. Build hands-on experience through a home lab, volunteer IT support, or an internship. Then apply to Tier 1 support roles, where you'll develop real ticket-handling skills, ITSM platform familiarity, and the communication habits that lead to advancement.
Can you get a help desk analyst job with little or no experience?
Yes, entry-level help desk analyst roles are among the most accessible positions in IT, especially with a CompTIA A+ certification and demonstrable troubleshooting ability. Employers hiring at Tier 1 often prioritize communication skills and a systematic diagnostic approach over years of experience. Volunteering to handle IT support for a nonprofit or school can substitute for formal work history on an early resume.
What does the help desk analyst interview process look like?
Most help desk analyst interviews begin with a phone or video screen focused on your familiarity with ticketing systems and common support scenarios. A technical round typically follows, where you walk through a simulated break-fix problem or answer questions about Active Directory, VPN access, or printer configuration. Final rounds at larger employers may include a panel interview assessing how you communicate with non-technical users under pressure.
Where can I find and apply to help desk analyst jobs?
You can find and apply to help desk analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 463+ Help Desk Analyst Jobs
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