Help Desk Analyst Jobs in Washington, DC
Help Desk Analyst jobs in Washington, District of Columbia are in strong demand, concentrated across the Capitol Hill corridor, the Central Business District, and the NoMa and Navy Yard neighborhoods, driven by federal agencies, government contractors, and professional services firms. Employers actively hiring include General Dynamics Information Technology, SYNCHRON, and KeenLogic. Find a role that fits below and apply directly.
Find Help Desk Analyst JobsOverview
Showing 5 of 13+ Help Desk Analyst jobs
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
See All 13 Help Desk Analyst Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Job Market in Washington
Who's Hiring
Top Industries Hiring
- Education
- Technology & Software
Help Desk Analyst Jobs in Washington: Frequently Asked Questions
How do I get a help desk analyst job in Washington?
The strongest path is targeting Washington's dominant hiring sectors: federal agencies, defense and IT contractors, nonprofits, and law firms concentrated in the Central Business District and along the K Street corridor. Candidates who hold CompTIA A+ or ITIL Foundation certifications and can demonstrate experience with ticketing systems stand out. Familiarity with federal IT environments, including Active Directory and federal security protocols, gives applicants a clear edge with the contractor community.
Which companies hire help desk analysts in Washington?
Companies currently hiring help desk analysts in Washington include General Dynamics Information Technology, SYNCHRON, and KeenLogic, per current listings on Migrate Mate as of July 2026. Washington's market is especially deep in federal IT contractors, large nonprofits, and professional services firms with offices near Dupont Circle and downtown.
Are there remote help desk analyst jobs in Washington?
Yes, though availability depends on the role: help desk analyst positions that involve remote system access and software support are more remote-friendly than roles requiring hands-on hardware or on-site user assistance. About 0% of help desk analyst openings tied to Washington are remote or hybrid as of July 2026, with federal contractor roles more likely to require on-site presence due to security clearance requirements. Hybrid schedules are most common at large nonprofits and professional services firms.
How can I get a help desk analyst job in Washington with little or no experience?
The most realistic entry path in Washington is applying to Tier 1 support roles with federal contractors and managed service providers, which regularly hire entry-level candidates and provide on-the-job training. Washington's large nonprofit sector and university IT departments, including those in the Foggy Bottom and Georgetown areas, also post junior help desk openings. Earning a CompTIA A+ certification before applying and volunteering in campus or community tech support roles substantially improves your candidacy with local employers.
Which industries hire the most help desk analysts in Washington?
The sectors hiring the most help desk analysts in Washington are Education and Technology & Software, based on current listings on Migrate Mate as of July 2026. Washington's concentration of federal agencies, defense contractors, and policy-focused nonprofits creates sustained, year-round demand for IT support professionals across the District.
Related Jobs in District of Columbia
See All 13 Help Desk Analyst Jobs in Washington
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