Entry Level Help Desk Analyst Jobs
New grad help desk analyst jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship history or a hands-on portfolio can matter more than a long resume. Most openings mix on-site, remote, and hybrid settings across Technology & Software, Education, and Manufacturing, with employers like Software Technology, CB20, and Xerox hiring at this level now.
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Showing 5 of 26+ Entry Level Help Desk Analyst jobs
General Summary of Function/Purpose of Position: Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.
General Summary of Duty 1: 95% of Time - Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore client operation as quickly as possible. Individual tasks related to the duty.
- Answer incoming calls and emails, meeting identified response standards.
- Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
- Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
- Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
- Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
- Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
- Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
- Follow up on cases involving the hardware maintenance vendor.
- General Summary of Duty 2:
- 5% Perform special duties as assigned.
Required:
- 2-3+ years of previous Tier 1 IT Helpdesk experience
- 2-3 + years of previous Service Administration experience
- 2-3+ years of IT Troubleshooting experience
- Associate’s degree (IT Related)
Preferred:
- IT Certifications (A+, CISCO Routing, Security +, SANS*)
- Previous IT related first responder experience (using Motorola)
- Prior military experience in the radio field
Benefits at IntelliBee
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.
General Summary of Function/Purpose of Position: Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.
General Summary of Duty 1: 95% of Time - Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore client operation as quickly as possible. Individual tasks related to the duty.
- Answer incoming calls and emails, meeting identified response standards.
- Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
- Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
- Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
- Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
- Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
- Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
- Follow up on cases involving the hardware maintenance vendor.
- General Summary of Duty 2:
- 5% Perform special duties as assigned.
Required:
- 2-3+ years of previous Tier 1 IT Helpdesk experience
- 2-3 + years of previous Service Administration experience
- 2-3+ years of IT Troubleshooting experience
- Associate’s degree (IT Related)
Preferred:
- IT Certifications (A+, CISCO Routing, Security +, SANS*)
- Previous IT related first responder experience (using Motorola)
- Prior military experience in the radio field
Benefits at IntelliBee
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.
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Entry Level Help Desk Analyst Jobs: Frequently Asked Questions
How do I get an entry level help desk analyst job?
Employers at this level look for candidates who can demonstrate hands-on troubleshooting, even if that experience comes from internships, volunteer IT work, or personal projects. Certifications like CompTIA A+ or Google IT Support signal readiness when your work history is short. Applying to roles that explicitly state zero to two years of experience required, and tailoring your resume to highlight ticket systems or customer-facing support, gives you a real edge.
Which companies hire entry level help desk analysts?
Companies hiring entry level help desk analysts right now include Software Technology, CB20, and Xerox, based on current listings on Migrate Mate as of September 2026. Hiring at this level covers a wide range of employers, from large enterprise technology firms and managed service providers to healthcare networks and financial institutions that run sizable internal IT support teams.
Are there remote entry level help desk analyst jobs?
Yes, though on-site and hybrid roles still make up a meaningful share of openings at this level. About 18% of entry level help desk analyst openings are remote or hybrid as of September 2026, which gives candidates flexibility in where they start their career. Remote roles at this stage often support internal employees or customers via phone, chat, or ticketing platforms.
Are these new grad help desk analyst jobs?
Yes, this page includes new grad, recent graduate, and junior help desk analyst roles alongside all entry level openings. A posting is generally new-grad friendly when it welcomes zero to two years of experience, accepts internships or coursework in place of full-time history, or asks for a portfolio or certification rather than a long employment record. Filtering for those signals helps new grads identify the right openings quickly.
Which industries hire the most entry level help desk analysts?
Entry Level help desk analyst roles concentrate in Technology & Software, Education, and Manufacturing, based on current listings on Migrate Mate as of September 2026. Those sectors drive high hiring volume at this level because they run large internal IT environments or customer-facing support operations that consistently need junior analysts to handle first-line tickets and troubleshooting requests.