IT Operations Specialist Jobs
IT Operations Specialist jobs are open across healthcare, finance, manufacturing, and technology, from entry-level support roles to senior and lead positions, with specializations in systems administration, network operations, and IT service management. Find a role that fits from the openings below and apply directly.
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Role Overview
We are seeking an IT Support & Operations Specialist to serve as a critical bridge between day-to-day technical support and IT leadership. This role sits above traditional help desk support and works closely with our managed service provider (MSP), while retaining direct ownership of on-site technology across our manufacturing and warehouse facilities, non-MSP hardware, and internal IT operations, along with day-to-day oversight of Microsoft 365 and security operations.
This position is hands-on, operational, and accountable. The ideal candidate is comfortable troubleshooting issues in real time, coordinating vendors, managing systems end-to-end, and helping execute strategic IT initiatives—without being limited to ticket triage or scripted fixes.
Key Responsibilities
IT Operations & Ownership
- Own and manage all non-MSP supported hardware and systems, ensuring reliability, documentation, and lifecycle planning
- Install, configure, and deploy end-user and operational technology (e.g., tablets, printers, scanners, phones, peripherals)
- Support technology on manufacturing and warehouse floors, including production-line data devices and shop-floor workstations, and coordinate with automation and equipment vendors
- Maintain responsibility for on-site technology environments, ensuring issues are resolved without over-reliance on IT leadership
MSP Coordination & Oversight
- Act as the primary operational liaison with the MSP
- Review, prioritize, and manage MSP tickets for quality, responsiveness, and proper escalation
- Identify recurring issues and gaps in MSP coverage and work with IT leadership to resolve them
- Track MSP performance against agreed responsibilities, response times, and communication, and escalate misses to IT leadership
- Ensure clear handoffs between internal support and MSP responsibilities
Technical Support (Above Level 1)
- Troubleshoot and resolve hardware and system issues involving workstations, monitors, peripherals, and connected devices
- Diagnose and address both basic and intermediate technical issues before escalation
- Support users onsite when issues fall outside standard MSP workflows
Microsoft 365, Identity & Security Operations
- Coordinate user onboarding, offboarding, and access changes with the MSP, and verify that accounts, licensing, MFA, and group membership in Microsoft 365 and hybrid Active Directory/Entra ID are correct
- Oversee MSP endpoint management, including patch status and device compliance, and follow up on gaps
- Monitor security alerts from endpoint protection, application control, and RMM platforms, and confirm the MSP responds and communicates on each one
Network & Infrastructure Support
- Assist with troubleshooting network connectivity, access issues, and device communication problems
- Identify and resolve common infrastructure issues related to switches, access points, cabling, and endpoints
- Partner with IT leadership and vendors on higher-complexity networking challenges
Systems & Platform Management
- Take ownership of physical security and camera systems (e.g., Axis), including monitoring, basic troubleshooting, and vendor coordination
- Ensure operational continuity of systems critical to facilities and security
Documentation & Process Improvement
- Create and maintain clear IT documentation, including procedures, asset tracking, and support workflows
- Improve consistency and repeatability of IT processes to reduce dependency on tribal knowledge
Asset & Lifecycle Management
- Develop and manage an IT equipment recycling and decommissioning program
- Track asset lifecycle from deployment through retirement, ensuring compliance and data security
Strategic Support
- Support IT leadership in executing roadmap initiatives (including our ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements), modernization efforts, and operational improvements
- Provide hands-on assistance for projects that improve efficiency, reliability, and scalability
Qualifications
- Experience in IT support, IT operations, or systems administration (typically 3–6 years)
- Strong working knowledge of end-user hardware, operating systems, and peripherals
- Working knowledge of Microsoft 365 and Active Directory/Entra ID administration
- Familiarity with networking fundamentals (LAN/WAN, switches, access points, troubleshooting)
- Experience working alongside or managing MSP relationships
- Experience supporting technology in a manufacturing, warehouse, or other industrial environment preferred
- PowerShell or other scripting experience a plus
- Comfortable operating independently and taking ownership of systems and outcomes
- Strong documentation and communication skills
Position Details
- Reports to: IT Manager
- Location: On-site, with regular work across GNC’s manufacturing and warehouse facilities
- Schedule: Occasional after-hours or weekend work for planned maintenance and urgent issues
- Physical requirements: Able to lift and move IT equipment, work from ladders, and work on production and warehouse floors in line with food safety and GMP requirements
Role Overview
We are seeking an IT Support & Operations Specialist to serve as a critical bridge between day-to-day technical support and IT leadership. This role sits above traditional help desk support and works closely with our managed service provider (MSP), while retaining direct ownership of on-site technology across our manufacturing and warehouse facilities, non-MSP hardware, and internal IT operations, along with day-to-day oversight of Microsoft 365 and security operations.
This position is hands-on, operational, and accountable. The ideal candidate is comfortable troubleshooting issues in real time, coordinating vendors, managing systems end-to-end, and helping execute strategic IT initiatives—without being limited to ticket triage or scripted fixes.
Key Responsibilities
IT Operations & Ownership
- Own and manage all non-MSP supported hardware and systems, ensuring reliability, documentation, and lifecycle planning
- Install, configure, and deploy end-user and operational technology (e.g., tablets, printers, scanners, phones, peripherals)
- Support technology on manufacturing and warehouse floors, including production-line data devices and shop-floor workstations, and coordinate with automation and equipment vendors
- Maintain responsibility for on-site technology environments, ensuring issues are resolved without over-reliance on IT leadership
MSP Coordination & Oversight
- Act as the primary operational liaison with the MSP
- Review, prioritize, and manage MSP tickets for quality, responsiveness, and proper escalation
- Identify recurring issues and gaps in MSP coverage and work with IT leadership to resolve them
- Track MSP performance against agreed responsibilities, response times, and communication, and escalate misses to IT leadership
- Ensure clear handoffs between internal support and MSP responsibilities
Technical Support (Above Level 1)
- Troubleshoot and resolve hardware and system issues involving workstations, monitors, peripherals, and connected devices
- Diagnose and address both basic and intermediate technical issues before escalation
- Support users onsite when issues fall outside standard MSP workflows
Microsoft 365, Identity & Security Operations
- Coordinate user onboarding, offboarding, and access changes with the MSP, and verify that accounts, licensing, MFA, and group membership in Microsoft 365 and hybrid Active Directory/Entra ID are correct
- Oversee MSP endpoint management, including patch status and device compliance, and follow up on gaps
- Monitor security alerts from endpoint protection, application control, and RMM platforms, and confirm the MSP responds and communicates on each one
Network & Infrastructure Support
- Assist with troubleshooting network connectivity, access issues, and device communication problems
- Identify and resolve common infrastructure issues related to switches, access points, cabling, and endpoints
- Partner with IT leadership and vendors on higher-complexity networking challenges
Systems & Platform Management
- Take ownership of physical security and camera systems (e.g., Axis), including monitoring, basic troubleshooting, and vendor coordination
- Ensure operational continuity of systems critical to facilities and security
Documentation & Process Improvement
- Create and maintain clear IT documentation, including procedures, asset tracking, and support workflows
- Improve consistency and repeatability of IT processes to reduce dependency on tribal knowledge
Asset & Lifecycle Management
- Develop and manage an IT equipment recycling and decommissioning program
- Track asset lifecycle from deployment through retirement, ensuring compliance and data security
Strategic Support
- Support IT leadership in executing roadmap initiatives (including our ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements), modernization efforts, and operational improvements
- Provide hands-on assistance for projects that improve efficiency, reliability, and scalability
Qualifications
- Experience in IT support, IT operations, or systems administration (typically 3–6 years)
- Strong working knowledge of end-user hardware, operating systems, and peripherals
- Working knowledge of Microsoft 365 and Active Directory/Entra ID administration
- Familiarity with networking fundamentals (LAN/WAN, switches, access points, troubleshooting)
- Experience working alongside or managing MSP relationships
- Experience supporting technology in a manufacturing, warehouse, or other industrial environment preferred
- PowerShell or other scripting experience a plus
- Comfortable operating independently and taking ownership of systems and outcomes
- Strong documentation and communication skills
Position Details
- Reports to: IT Manager
- Location: On-site, with regular work across GNC’s manufacturing and warehouse facilities
- Schedule: Occasional after-hours or weekend work for planned maintenance and urgent issues
- Physical requirements: Able to lift and move IT equipment, work from ladders, and work on production and warehouse floors in line with food safety and GMP requirements
IT Operations Specialist Jobs by Experience Level
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Find IT Operations Specialist JobsIT Operations Specialist Job Market
Who's Hiring
- Amazon36
- Nerdy2N
- S&P Global2
- KLA1
- NEMAK1
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
- Construction & Real Estate
What Employers Look For
The qualifications that appear most often in IT operations specialist jobs.
- Experience managing Windows Server, Linux, or cloud infrastructure environments
- Proficiency with ticketing and ITSM platforms such as ServiceNow or Jira
- Knowledge of networking fundamentals including TCP/IP, DNS, VPNs, and firewalls
- Relevant certification such as CompTIA Network+, ITIL Foundation, or a Microsoft associate credential
- Experience with monitoring and alerting tools such as Nagios, Datadog, or SolarWinds
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Operations Specialist Job Search
Tailor your resume to the stack
IT operations roles vary widely by environment. List the specific platforms you've managed, whether that's Windows Server, VMware, Azure, or ServiceNow, so hiring managers can immediately see you've worked in their stack, not just a generic IT setting.
Quantify uptime and incident metrics
Hiring managers for IT operations roles respond to operational proof. Replace vague bullets like 'maintained systems' with specifics: how many servers you managed, ticket resolution rates, or downtime you reduced. Concrete outcomes separate your resume from a list of duties.
Highlight relevant certifications prominently
CompTIA A+, Network+, ITIL Foundation, and Microsoft or AWS associate certifications are frequently listed as requirements. Place these near the top of your resume, not buried in a footer, especially when applying to roles that list them as preferred or required.
Apply early to roles that fit
Migrate Mate lists it operations specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based technical screens
IT operations interviews frequently include live troubleshooting scenarios, like diagnosing a network outage or walking through a failed deployment. Practice explaining your diagnostic process out loud, including how you prioritize, escalate, and communicate during an active incident.
Negotiate beyond base salary
IT operations roles often come with on-call requirements, shift differentials, or certification reimbursement. Before accepting an offer, clarify on-call frequency, whether overtime is compensated, and whether the employer covers certification exam fees, which can add meaningful value to the total package.
IT Operations Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most it operations specialists?
The companies hiring the most it operations specialists right now include Amazon, Nerdy, and S&P Global, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions consistently maintain the highest volume of open roles.
How many it operations specialist jobs are remote?
About 50% of it operations specialist openings are fully remote or hybrid as of November 2026, though availability varies significantly by specialization. Roles focused on cloud infrastructure management, IT service desk operations, and monitoring tend to have the highest share of remote-eligible positions, while on-premises data center and hardware support roles typically require an on-site presence.
How do you become an it operations specialist?
Most it operations specialists start by building foundational IT skills through a degree or vocational program in information technology, then earn entry-level certifications like CompTIA A+ or Network+. From there, hands-on experience in a help desk or systems support role builds the operational knowledge employers expect. Progressively taking on infrastructure, monitoring, or incident management responsibilities moves you into specialist-level work.
Can you get hired as an it operations specialist with little experience?
Yes, employers hiring at the entry level typically value hands-on lab work, home lab projects, or experience managing systems in a volunteer or internship capacity alongside foundational certifications. Applying to roles titled IT support specialist or junior systems administrator first builds the operational background that it operations specialist positions expect, and internal promotions into the role are common.
What does the it operations specialist interview process look like?
The process typically starts with a recruiter screen covering your background and the work environment, followed by a technical interview with the IT or infrastructure team. That stage often includes scenario-based questions about troubleshooting outages, managing change requests, or handling escalations. Some employers add a practical exercise or ask you to walk through a past incident in detail before extending an offer.
Where can I find and apply to it operations specialist jobs?
You can find and apply to it operations specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 99 IT Operations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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