Mid Level IT Operations Specialist Jobs
Mid level it operations specialist jobs go to professionals ready to own systems end to end, mentor junior staff, and make infrastructure decisions with limited oversight. Roles run 28% remote or hybrid across Technology & Software, Retail, and E-Commerce & Online Marketplaces, with Amazon, Whatnot, and OneOncology hiring at this level now.
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Showing 5 of 34+ Mid Level IT Operations Specialist jobs
About Prime Data Centers
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.
About The Role
We are seeking an experienced, player-coach IT Operations Manager to lead the day-to-day delivery of IT services across our corporate office and growing data center portfolio. Reporting to the VP of IT & Cybersecurity, you will own run-the-business IT operations — service delivery, infrastructure health, patching, backups, and network availability — while leading and developing a team of systems, network, and helpdesk professionals. This is a hands-on leadership role: you will remain technically engaged in the environment, act as the senior escalation point, and take an active on-site role in the design, installation, and commissioning of IT infrastructure for new data center sites, with additional sites expected in the future. You will be a key partner in scaling the IT organization as the company grows.
Team Leadership: Lead, coach, and develop the IT Operations team (systems administration, network administration, and helpdesk), including 1:1s, performance management, growth plans, and hiring against the approved phased headcount plan.
Service Delivery & ITSM: Own IT service delivery outcomes in ITSM — SLA performance, queue health, escalation paths, customer satisfaction, and operational reporting to leadership.
Player-Coach Engineering: Remain hands-on across the core stack — Windows / Linux Servers, Virtual Environments and Backup Servers, Microsoft 365 (Entra ID, Exchange Online, Intune, SharePoint Online, etc.), Grafana, and enterprise networking — serving as the team's senior technical escalation point.
Site Deployment & Commissioning: Travel 30–40% to lead the IT scope of new data center site deployments: rack and network design coordination, structured cabling oversight, server and network commissioning, and go-live support in partnership with construction and critical operations teams.
Infrastructure Lifecycle: Own the patching and vulnerability remediation program for servers and critical endpoints, backup integrity and restore testing, storage and NAS health, capacity planning, and hardware/software asset lifecycle and procurement.
Monitoring & Observability: Partner with IT & Cybersecurity leadership on the Grafana observability build — consolidating logs and telemetry from critical IT systems and Building Management System (BMS) sources — and manage maintenance windows and on-call coverage.
Security & Compliance Partnership: Enforce security baselines and configuration standards; support investigation workflows for alerts escalated by SOC Team; provide evidence and control support to the Compliance Manager for ISO 27001:2022, SOC 2, and PCI DSS audits.
Vendor & Budget Management: Manage IT vendors, service contracts, licensing, and renewals; provide input to annual opex/capex budgeting and track spend against plan.
* Process & Documentation: Establish and maintain runbooks, configuration standards, change management discipline, and documentation so the environment is supportable beyond any single individual.
Qualifications
Required
Experience: 5–8 years of progressive IT infrastructure and operations experience, including 2+ years directly managing or leading technical staff (systems administrators, network administrators, or support technicians).
Technical Depth: Demonstrated hands-on depth in Windows & Linux Server administration, Microsoft 365 tenant administration, virtualization (VMware, Hyper-V, or Proxmox VE), and backup/recovery operations.
Networking: Solid enterprise networking fundamentals (routing, switching, VLANs, firewalls, wireless) with the ability to guide and quality-check network administration work.
Service Management: Experience running or materially improving an ITSM practice — SLAs, escalation management, and service reporting (Service Now, Zendesk, or similar ITSM or comparable platforms).
Multi-Site & Data Center: Experience supporting multi-site infrastructure; direct exposure to data center environments, site buildouts, commissioning, or construction-adjacent IT delivery strongly preferred.
Security & Compliance: Working knowledge of security and compliance operations — patching and vulnerability management discipline, access reviews, and audit support for frameworks such as ISO 27001:2022, SOC 2, or PCI DSS.
Flexibility & Mobility: Ability and willingness to travel 30–40% to regional and new-build sites; valid driver's license required.
Leadership & Communication: Clear communicator who can translate technical status into business terms for executive stakeholders, with strong organizational discipline and a coaching mindset.
Preferred
Certifications such as ITIL 4 Foundation, CompTIA Security+ or Network+, CCNA, Microsoft 365 Certified: Administrator Expert (MS-102), or PMP.
Experience in mission-critical, colocation, hyperscale, or other 24/7 uptime-driven environments.
* Exposure to international or multi-entity IT operations.
Benefits
Competitive salary range of $110-130k along with an annual performance bonus program
401k fully vested upon enrollment, up to a 4% employer match
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
Paid Time Off + Sick time
Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
About Prime Data Centers
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.
About The Role
We are seeking an experienced, player-coach IT Operations Manager to lead the day-to-day delivery of IT services across our corporate office and growing data center portfolio. Reporting to the VP of IT & Cybersecurity, you will own run-the-business IT operations — service delivery, infrastructure health, patching, backups, and network availability — while leading and developing a team of systems, network, and helpdesk professionals. This is a hands-on leadership role: you will remain technically engaged in the environment, act as the senior escalation point, and take an active on-site role in the design, installation, and commissioning of IT infrastructure for new data center sites, with additional sites expected in the future. You will be a key partner in scaling the IT organization as the company grows.
Team Leadership: Lead, coach, and develop the IT Operations team (systems administration, network administration, and helpdesk), including 1:1s, performance management, growth plans, and hiring against the approved phased headcount plan.
Service Delivery & ITSM: Own IT service delivery outcomes in ITSM — SLA performance, queue health, escalation paths, customer satisfaction, and operational reporting to leadership.
Player-Coach Engineering: Remain hands-on across the core stack — Windows / Linux Servers, Virtual Environments and Backup Servers, Microsoft 365 (Entra ID, Exchange Online, Intune, SharePoint Online, etc.), Grafana, and enterprise networking — serving as the team's senior technical escalation point.
Site Deployment & Commissioning: Travel 30–40% to lead the IT scope of new data center site deployments: rack and network design coordination, structured cabling oversight, server and network commissioning, and go-live support in partnership with construction and critical operations teams.
Infrastructure Lifecycle: Own the patching and vulnerability remediation program for servers and critical endpoints, backup integrity and restore testing, storage and NAS health, capacity planning, and hardware/software asset lifecycle and procurement.
Monitoring & Observability: Partner with IT & Cybersecurity leadership on the Grafana observability build — consolidating logs and telemetry from critical IT systems and Building Management System (BMS) sources — and manage maintenance windows and on-call coverage.
Security & Compliance Partnership: Enforce security baselines and configuration standards; support investigation workflows for alerts escalated by SOC Team; provide evidence and control support to the Compliance Manager for ISO 27001:2022, SOC 2, and PCI DSS audits.
Vendor & Budget Management: Manage IT vendors, service contracts, licensing, and renewals; provide input to annual opex/capex budgeting and track spend against plan.
* Process & Documentation: Establish and maintain runbooks, configuration standards, change management discipline, and documentation so the environment is supportable beyond any single individual.
Qualifications
Required
Experience: 5–8 years of progressive IT infrastructure and operations experience, including 2+ years directly managing or leading technical staff (systems administrators, network administrators, or support technicians).
Technical Depth: Demonstrated hands-on depth in Windows & Linux Server administration, Microsoft 365 tenant administration, virtualization (VMware, Hyper-V, or Proxmox VE), and backup/recovery operations.
Networking: Solid enterprise networking fundamentals (routing, switching, VLANs, firewalls, wireless) with the ability to guide and quality-check network administration work.
Service Management: Experience running or materially improving an ITSM practice — SLAs, escalation management, and service reporting (Service Now, Zendesk, or similar ITSM or comparable platforms).
Multi-Site & Data Center: Experience supporting multi-site infrastructure; direct exposure to data center environments, site buildouts, commissioning, or construction-adjacent IT delivery strongly preferred.
Security & Compliance: Working knowledge of security and compliance operations — patching and vulnerability management discipline, access reviews, and audit support for frameworks such as ISO 27001:2022, SOC 2, or PCI DSS.
Flexibility & Mobility: Ability and willingness to travel 30–40% to regional and new-build sites; valid driver's license required.
Leadership & Communication: Clear communicator who can translate technical status into business terms for executive stakeholders, with strong organizational discipline and a coaching mindset.
Preferred
Certifications such as ITIL 4 Foundation, CompTIA Security+ or Network+, CCNA, Microsoft 365 Certified: Administrator Expert (MS-102), or PMP.
Experience in mission-critical, colocation, hyperscale, or other 24/7 uptime-driven environments.
* Exposure to international or multi-entity IT operations.
Benefits
Competitive salary range of $110-130k along with an annual performance bonus program
401k fully vested upon enrollment, up to a 4% employer match
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
Paid Time Off + Sick time
Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
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Find JobsMid Level IT Operations Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software10
- Retail6
- E-Commerce & Online Marketplaces5
- Manufacturing3
- Healthcare & Medical Services3
Mid Level IT Operations Specialist Jobs: Frequently Asked Questions
How do I get a mid level it operations specialist job?
Position your experience around ownership, not just task completion. Highlight systems you've managed end to end, incidents you led the response on, and process improvements you drove. Strong applications show hands-on work with monitoring tools, ticketing platforms, and infrastructure automation. Certifications like CompTIA Network+, ITIL, or Microsoft Azure Fundamentals help validate the depth employers expect at this level.
Which companies hire mid level it operations specialists?
Companies hiring mid level it operations specialists right now include Amazon, Whatnot, and OneOncology, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a broad range of employers, from mid-size technology firms to large enterprises in healthcare, finance, and logistics that depend on stable, well-managed IT infrastructure.
Are there remote mid level it operations specialist jobs?
Yes, though availability varies by employer and role type. About 28% of mid level it operations specialist openings are remote or hybrid as of August 2026, with fully on-site roles more common in regulated industries and environments requiring hands-on hardware support. Filtering by work setting on Migrate Mate lets you see exactly which openings match your preference.
How do I move up to a mid level it operations specialist role?
The path from entry level to mid level comes from building depth across systems rather than just maintaining them. Focus on taking ownership of smaller projects, learning automation and scripting basics, and responding to incidents rather than just escalating them. Measurable impact matters, so document outages you resolved, uptime improvements you contributed to, and workflows you streamlined over your first few years.
Which industries hire the most mid level it operations specialists?
Mid Level it operations specialist roles concentrate in Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of August 2026. These sectors drive consistent hiring because their operations depend on reliable, well-maintained IT systems where mid level professionals can take genuine ownership without requiring constant senior oversight.