Mid Level Help Desk Analyst Jobs
Mid level help desk analyst jobs go to technicians ready to own escalated support queues, coordinate cross-team troubleshooting, and mentor junior staff without waiting for direction. Openings run across Technology & Software, Education, and Energy, with 17% remote or hybrid availability, and employers like Aurelius Solutions, Software Technology, and General Dynamics Information Technology hiring at this level now.
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Hello, Thank You For Your Interest In Career Opportunities With The University Of Mississippi Medical Center. Please Review The Following Instructions Prior To Submitting Your Job Application
- Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
- You must meet all of the job requirements at the time of submitting the application.
- You can only apply one time to a job requisition.
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you, Human Resources
Important Applications Instructions
Please complete this application in entirety by providing all of your work experience, education and certifications/license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID R00050557
Job Category Professional and Technical
Organization SER-DIS-Service Delivery
Location/s: Main Campus Jackson
Job Title Help Desk & Support Applications - Manager
Division of Information Systems
Job Summary
Manager-Help Desk & Support Applications manages the daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up on in a timely and effective manner. Oversees help desk systems, processes, staff, and service delivery to support organizational technology needs and enhance the end-user experience.
Education & Experience
Education And Experience Required
Degree (Associate's or Bachelor's) and four (4) years of experience managing or supervising an IT Help Desk, Service Desk, or Technical Support team.
Certifications, Licenses Or Registration Required
N/A
Knowledge, Skills & Abilities
Knowledge, Skills, and Abilities:
- Knowledge of computer hardware and help desk software.
- Knowledge of current technological trends in the information technology service management area.
- Analytical, organizational, and problem resolution skills.
- Skill in the use of personal computers and related software applications.
- Verbal and written communication skills.
- Interpersonal skills to interact with a wide range of constituencies.
- Ability to identify.
- Ability to plan, priorities, and schedule help desk activities.
- Ability to organize and manage resources.
- Ability to build and sustain professional coalitions and relationships.
- Ability to supervise, evaluate and develop help desk staff.
Responsibilities
- Collaborates with information technology management in the configuration of ticketing software to align with information system workflow and reporting needs and to enhance the end user experience.
- Collaborates with information technology management and other stakeholders in the integration of databases and information technology equipment monitoring software to create and maintain an all-in-one solution of service management.
- Manages and directs the use of help desk services software. Ensures products and services meet the needs of internal customers. Communicates ongoing ITSM plans and priorities to other technology services groups/units and management.
- Plans, prioritizes, and schedules help desk activities to ensure continuity of service.
- Leads, directs, evaluates and develops help desk staff to ensure users receive competent and timely service. Recommends personnel actions such as hiring, terminating, and promotions.
- Provides application support for help desk software. Directs the transition planning for new applications required for information technology service management.
- Keeps current on and evaluates new or emerging technologies in the information technology service management arena. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
- The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical And Environmental Demands
Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional driving, occasional kneeling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type Full time
FLSA Designation/Job Exempt Yes
Pay Class Salary FTE %: 100
Work Shift Day
Benefits Eligibility Grant Funded: No
Job Posting Date 07/9/2026
Job Closing Date (open until filled if no date specified):
Hello, Thank You For Your Interest In Career Opportunities With The University Of Mississippi Medical Center. Please Review The Following Instructions Prior To Submitting Your Job Application
- Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
- You must meet all of the job requirements at the time of submitting the application.
- You can only apply one time to a job requisition.
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you, Human Resources
Important Applications Instructions
Please complete this application in entirety by providing all of your work experience, education and certifications/license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID R00050557
Job Category Professional and Technical
Organization SER-DIS-Service Delivery
Location/s: Main Campus Jackson
Job Title Help Desk & Support Applications - Manager
Division of Information Systems
Job Summary
Manager-Help Desk & Support Applications manages the daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up on in a timely and effective manner. Oversees help desk systems, processes, staff, and service delivery to support organizational technology needs and enhance the end-user experience.
Education & Experience
Education And Experience Required
Degree (Associate's or Bachelor's) and four (4) years of experience managing or supervising an IT Help Desk, Service Desk, or Technical Support team.
Certifications, Licenses Or Registration Required
N/A
Knowledge, Skills & Abilities
Knowledge, Skills, and Abilities:
- Knowledge of computer hardware and help desk software.
- Knowledge of current technological trends in the information technology service management area.
- Analytical, organizational, and problem resolution skills.
- Skill in the use of personal computers and related software applications.
- Verbal and written communication skills.
- Interpersonal skills to interact with a wide range of constituencies.
- Ability to identify.
- Ability to plan, priorities, and schedule help desk activities.
- Ability to organize and manage resources.
- Ability to build and sustain professional coalitions and relationships.
- Ability to supervise, evaluate and develop help desk staff.
Responsibilities
- Collaborates with information technology management in the configuration of ticketing software to align with information system workflow and reporting needs and to enhance the end user experience.
- Collaborates with information technology management and other stakeholders in the integration of databases and information technology equipment monitoring software to create and maintain an all-in-one solution of service management.
- Manages and directs the use of help desk services software. Ensures products and services meet the needs of internal customers. Communicates ongoing ITSM plans and priorities to other technology services groups/units and management.
- Plans, prioritizes, and schedules help desk activities to ensure continuity of service.
- Leads, directs, evaluates and develops help desk staff to ensure users receive competent and timely service. Recommends personnel actions such as hiring, terminating, and promotions.
- Provides application support for help desk software. Directs the transition planning for new applications required for information technology service management.
- Keeps current on and evaluates new or emerging technologies in the information technology service management arena. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
- The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical And Environmental Demands
Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional driving, occasional kneeling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type Full time
FLSA Designation/Job Exempt Yes
Pay Class Salary FTE %: 100
Work Shift Day
Benefits Eligibility Grant Funded: No
Job Posting Date 07/9/2026
Job Closing Date (open until filled if no date specified):
See All 29 Mid Level Help Desk Analyst Jobs
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Mid Level Help Desk Analyst Jobs: Frequently Asked Questions
How do I get a mid level help desk analyst job?
Lead with ownership, not just tasks. Hiring managers at this level want to see that you have handled escalated tickets independently, coordinated with other teams, and improved a process or reduced repeat incidents. Tailor your resume to show scope and impact, not just daily responsibilities. Certifications like CompTIA A+, Network+, or ITIL Foundation signal the technical fluency mid level roles expect.
Which companies hire mid level help desk analysts?
Companies hiring mid level help desk analysts right now include Aurelius Solutions, Software Technology, and General Dynamics Information Technology, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a mix of large enterprises managing complex internal IT environments and managed service providers that staff multi-client support operations.
Are there remote mid level help desk analyst jobs?
Yes, though availability varies by role and employer. About 17% of mid level help desk analyst openings are remote or hybrid as of August 2026, with fully on-site roles more common when the position involves hands-on hardware support or access to sensitive systems. Filtering by work setting when you search helps narrow openings that match your preference.
How do I move up to a mid level help desk analyst role?
The shift from entry level to mid level comes from deepening technical range and taking on more ownership. That means resolving escalations without hand-holding, learning the systems your organization runs on, and contributing to process improvements like documentation or triage workflows. Consistent delivery of measurable outcomes, such as reduced ticket resolution time or fewer repeat incidents, is what signals you are ready for mid level responsibility.
Which industries hire the most mid level help desk analysts?
Mid Level help desk analyst roles concentrate in Technology & Software, Education, and Energy, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because they operate large internal user bases, complex software environments, or compliance-sensitive infrastructure that requires experienced support staff who can handle escalated issues with minimal supervision.