Technical Support Jobs in Maryland
Technical Support jobs in Maryland are in strong and consistent demand, concentrated in the state's federal contracting sector, cybersecurity firms, and healthcare IT organizations, with openings at every level from tier-1 helpdesk to senior systems engineer. The heaviest hiring activity is in the Baltimore and Washington D.C. metro corridors, including Annapolis and the I-270 technology corridor in Montgomery County, where employers like Leidos, SAIC, and Northrop Grumman maintain large and ongoing technical support workforces. The most sought-after specialties in Maryland are network and infrastructure support, cybersecurity helpdesk, and cloud systems administration. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 29+ Technical Support jobs
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Bachelor's degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be able to work hybrid/onsite at HQ in Columbia, MD
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA's
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-MM1
#LI-Hybrid
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Bachelor's degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be able to work hybrid/onsite at HQ in Columbia, MD
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA's
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-MM1
#LI-Hybrid
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
See All 29 Technical Support Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Technical Support Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in technical support jobs across Maryland.
- CompTIA A+, Network+, or Security+ certification is widely required across Maryland listings
- Associate or bachelor's degree in information technology, computer science, or a related field
- One to three years of helpdesk or technical support experience in a professional environment
- Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira
- Active DoD security clearance or eligibility to obtain one, especially for federal contractor roles
- Strong written and verbal communication skills for end-user documentation and escalation handling
Technical Support Jobs in Maryland: Frequently Asked Questions
How do you become a technical support in Maryland?
Most Maryland employers expect at least a CompTIA A+ certification alongside an associate or bachelor's degree in information technology or a related field. Maryland does not require a state-issued license for most technical support roles, but federal contractor positions in the state frequently require a DoD security clearance, which involves a background investigation initiated by the hiring employer. Community colleges across Maryland, including Montgomery College and CCBC, offer IT support programs that align directly with entry-level hiring expectations.
Which companies hire technical supports in Maryland?
Employers hiring technical supports in Maryland right now include Tenable, Rippling, and Metalcraft, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of federal agencies and defense contractors means a significant portion of these openings are tied to government programs requiring security clearances or specific compliance frameworks.
Which Maryland cities have the most technical support jobs?
Baltimore, Bethesda, and Columbia account for the most technical support openings in Maryland. Baltimore drives volume through its hospital systems, university IT departments, and financial institutions, while the Montgomery County and Prince George's County portions of the D.C. metro corridor are dominated by federal agencies and defense contractors whose IT support needs are large and continuous.
Are there remote technical support jobs in Maryland?
Yes, and more than many comparable roles. About 53% of technical support openings tied to Maryland are remote or hybrid as of September 2026, reflecting the desk-based and software-driven nature of much of the work. Tier-1 and tier-2 helpdesk roles, cloud administration, and software troubleshooting positions are the most likely to be listed as fully remote or hybrid in Maryland.
How can I get hired as a technical support in Maryland with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification before applying, since Maryland employers consistently list it as a baseline credential even for entry-level roles. Large federal contractors like Leidos and SAIC run associate-level or junior analyst programs that hire people from IT certificate programs and community college graduates. Lateral moves from roles like customer service representative, data entry specialist, or office IT coordinator are common entry points, particularly at healthcare and financial services organizations in the Baltimore area.
Where can I find and apply to technical support jobs in Maryland?
You can find and apply to technical support jobs in Maryland on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings to find roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 29 Technical Support Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Technical Support Jobs