Technical Support Jobs in Pennsylvania
Technical Support jobs in Pennsylvania concentrate heavily in healthcare IT, financial services, and manufacturing technology, with demand at every level from entry-tier help desk to senior infrastructure roles. Philadelphia, Pittsburgh, and Allentown are the largest hiring metros, anchored by long-standing employers such as Comcast, IBM, and Penn Medicine. The most consistently sought specialties include cloud systems administration, cybersecurity support, and enterprise software troubleshooting. See the openings below and apply to the ones that match your experience.
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HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.
Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.
- Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
- Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
- Developing business cases for new product development; creating, executing and tracking new product launch plans
- Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
- Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
- Assisting in product rationalization, product portfolio modifications and shape standardization
- The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
- Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
- Requires knowledge of refractory products, installation methods, construction skills and customer applications
- Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
- Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
- Requires the ability to work effectively in a team environment
- Requires strong analytical, strategic thinking and business problem solving skills
- Requires project management skills and the ability to coordinate multi-department projects
- Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
- Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
- Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
- Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.
HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.
Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.
- Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
- Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
- Developing business cases for new product development; creating, executing and tracking new product launch plans
- Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
- Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
- Assisting in product rationalization, product portfolio modifications and shape standardization
- The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
- Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
- Requires knowledge of refractory products, installation methods, construction skills and customer applications
- Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
- Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
- Requires the ability to work effectively in a team environment
- Requires strong analytical, strategic thinking and business problem solving skills
- Requires project management skills and the ability to coordinate multi-department projects
- Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
- Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
- Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
- Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.
See All 50 Technical Support Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Technical Support Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Pennsylvania Employers Look For
The qualifications that appear most often in technical support jobs across Pennsylvania.
- CompTIA A+ or equivalent certification recognized by Pennsylvania-area employers
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with Active Directory, remote desktop tools, and enterprise operating systems
Technical Support Jobs in Pennsylvania: Frequently Asked Questions
How do you become a technical support in Pennsylvania?
Most technical support roles in Pennsylvania are entered through an associate or bachelor's degree in information technology or computer science, though many employers accept candidates who hold CompTIA A+, Network+, or Security+ certifications in place of a four-year degree. Pennsylvania has no state-issued license specific to technical support. Employers in sectors like healthcare IT may also expect familiarity with HIPAA compliance standards, which is worth addressing directly in applications to hospital systems or insurers.
Which companies hire technical supports in Pennsylvania?
Companies currently hiring technical supports in Pennsylvania include T38Fax, Pencor Services, and Sherwin-Williams, per current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of large healthcare systems, financial institutions, and technology firms means steady, year-round demand across both large enterprise environments and regional managed service providers.
Which Pennsylvania cities have the most technical support jobs?
Philadelphia, Pennsylvania, and Exton have the most technical support openings in Pennsylvania. Philadelphia drives the largest share of demand through its dense cluster of hospital networks, insurance companies, and corporate headquarters, while Pittsburgh's growing technology and life sciences sector sustains consistent hiring, and Allentown's manufacturing and logistics base keeps demand active across the Lehigh Valley corridor.
Are there remote technical support jobs in Pennsylvania?
Yes, and more than most fields. About 62% of technical support openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting how well-suited the work is to distributed environments. Roles focused on software troubleshooting, cloud systems, and enterprise help desk support are the most consistently offered as fully remote, while on-site hardware and infrastructure positions remain largely in-person.
How can I get hired as a technical support in Pennsylvania with little or no experience?
The most realistic entry path is a help desk or desktop support associate role, which large Pennsylvania employers such as Penn Medicine, Highmark Health, and PNC Bank regularly post as entry-level positions requiring only a certification or in-progress degree. Community College of Philadelphia and Pittsburgh's CCAC both offer short-cycle IT programs that feed directly into these pipelines. Earning CompTIA A+ before applying gives candidates a concrete, employer-recognized credential that offsets a thin work history.
Where can I find and apply to technical support jobs in Pennsylvania?
You can find and apply to technical support jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across industries and experience levels. Search for roles that match your background, review the requirements, and apply directly to the ones that fit.
See All 50 Technical Support Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Technical Support Jobs