IT Support Engineer Jobs in New York
IT Support Engineer jobs in New York are among the most active in the country, concentrated in financial services, healthcare systems, media, and enterprise technology firms, with openings at every level from help desk and entry-level technician through senior systems engineer. The heaviest hiring is in New York City, with additional demand in Albany and Buffalo, where anchor employers like JPMorgan Chase, New York-Presbyterian, and IBM maintain large IT operations. The most in-demand specialties in New York listings are cloud infrastructure support, endpoint management, and cybersecurity operations. Find a role that fits below and apply directly.
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Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
See All 89 IT Support Engineer Jobs in New York
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Find IT Support Engineer JobsIT Support Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Banking & Financial Services
What New York Employers Look For
The qualifications that appear most often in IT support engineer jobs across New York.
- CompTIA A+ or Network+ certification recognized by New York enterprise employers
- Associate or bachelor's degree in information technology, computer science, or related field
- Hands-on experience supporting Windows and macOS environments in a corporate setting
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Remedy
- Working knowledge of Active Directory, Microsoft 365, and basic networking protocols
- Strong verbal communication skills for end-user support in fast-paced New York environments
IT Support Engineer Jobs in New York: Frequently Asked Questions
How do you become a it support engineer in New York?
No state-issued license is required to work as an it support engineer in New York, so the path runs through education and vendor certifications. Most New York employers expect at least an associate degree in information technology or a related field, combined with CompTIA A+ as a baseline credential. Earning Network+ or a Microsoft certification strengthens your application considerably in New York's competitive enterprise market, particularly in finance and healthcare.
How much do IT support engineers make in New York?
IT support engineers in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support engineers in New York?
Employers hiring it support engineers in New York right now include Amazon, ICL, and Saab, based on current listings on Migrate Mate as of November 2026. New York's concentration of large financial institutions, hospital networks, and media companies means demand is steady across both large enterprise IT departments and managed service providers serving smaller firms.
Which New York cities have the most it support engineer jobs?
New York, Bronx, and Albany have the most it support engineer openings in New York. New York City accounts for the bulk of listings given the density of corporate headquarters, major hospital systems, and financial institutions headquartered there, while Albany's concentration of state government agencies and Buffalo's growing healthcare and manufacturing sectors drive demand in those markets.
Are there remote it support engineer jobs in New York?
Yes, but they're limited, since much of the role involves hands-on hardware troubleshooting, on-site user support, and data center work that cannot be done remotely. About 38% of it support engineer openings tied to New York are remote or hybrid as of November 2026. The tasks most likely to go remote are tier-one software triage, remote desktop support, and cloud platform monitoring.
How can I get hired as a it support engineer in New York with little or no experience?
The most realistic entry path in New York is landing a help desk technician or desktop support associate role, which large employers like New York City Health and Hospitals and major financial institutions use as a direct feeder into engineering tracks. CompTIA A+ certification gives candidates without experience a concrete credential that New York employers recognize, and many IT staffing firms operating in the city place entry-level candidates with corporate clients on contract-to-hire arrangements that build real enterprise exposure quickly.
Where can I find and apply to it support engineer jobs in New York?
You can find and apply to it support engineer jobs in New York on Migrate Mate, which lists current New York openings from employers actively hiring. Find the roles that fit your background and apply directly to each one.
See All 89 IT Support Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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