IT Support Engineer Jobs in Ohio

IT Support Engineer jobs in Ohio are consistently active, with steady demand from healthcare systems, financial services firms, manufacturing operations, and state government agencies at levels from entry-level helpdesk through senior infrastructure roles. Columbus, Cleveland, and Cincinnati account for the largest share of openings, where employers such as Nationwide Insurance, Cleveland Clinic, and Fifth Third Bank maintain substantial IT departments. The most sought-after specialties include endpoint management, Active Directory administration, and ITSM platform support. Find a role that fits below and apply directly.

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Overview

Open roles54

Top employerAmazon

Top cityColumbus, OH

Cities hiring38

Work type77% On-site

Top industryManufacturing

Showing 5 of 54+ IT Support Engineer jobs

Lab Support IT administrator

We won't show you this job again

Added 1d ago

Tekvana Inc

Lab Support IT administrator

Wilmington, Ohio

Added 1d ago

Tekvana Inc

Wilmington, Ohio

Business Strategy

Product Management

Project Management

Business Strategy

Product Management

Project Management

Salary TBD

Bachelor's degree in information technology

2-10

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IT Service Support Analyst 1

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Added 2d ago

The Ohio State University

IT Service Support Analyst 1

Columbus, Ohio

Added 2d ago

The Ohio State University

Columbus, Ohio

IT Support

Systems Administration

Technical Program Management

IT Support

Systems Administration

Technical Program Management

$24.76 - $32.33/hr

Hybrid

$24.76 - $32.33/hr

Hybrid

10,000+

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Engineer II - Technical Support (not IT-related)

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Added 2d ago

Parker Hannifin

Engineer II - Technical Support (not IT-related)

Akron, Ohio

Added 2d ago

Parker Hannifin

Akron, Ohio

Aerospace Engineering

Engineering (Non-Software)

Manufacturing Engineering

Aerospace Engineering

Engineering (Non-Software)

Manufacturing Engineering

Salary TBD

Bachelor's degree in mechanical engineering

10,000+

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IT Support Specialist

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Added 2d ago

MediQuant

IT Support Specialist

Independence, Ohio

Added 2d ago

MediQuant

Independence, Ohio

Business Analysis

Business Operations

Project Management

Business Analysis

Business Operations

Project Management

Salary TBD

Remote (US)

Associate's degree

Remote (US)

Associate's degree

51-200

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Manager 1, IT Service Support

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Added 3d ago

The Ohio State University Wexner Medical Center

Manager 1, IT Service Support

Columbus, Ohio

Added 3d ago

The Ohio State University Wexner Medical Center

Columbus, Ohio

Business Operations

Executive Leadership & C-Suite

Project Management

Business Operations

Executive Leadership & C-Suite

Project Management

Salary TBD

10,000+

Have you applied for this role?

Added 1d ago

Lab Support IT administrator

Tekvana Inc·Wilmington, Ohio

Job functions:

Business Strategy

Product Management

Project Management

Bachelor's degree in information technology

2-10 employees

Job Description

Location: Wilmington, OH 45177

Mode : Contract (6+ Months) - Onsite

Local candidates only

USC/GC only

Laboratory Systems Administration

Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.

GxP Compliance, Validation & Data Integrity

Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
Author, review, and execute validation documentation as required which may include:
- User Requirements Specifications (URS)
- Functional Requirements Specifications (FRS)
- Design Specifications
- Risk Assessments
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Validation Summary Reports
- Traceability Matrices
Maintain systems in a validated state through approved change control processes.
Support regulatory inspections, customer audits, quality audits, and compliance assessments.
Ensure compliance with:
- FDA 21 CFR Part 11
- EU Annex 11
- ALCOA+ Data Integrity Principles
- GAMP 5 methodologies
- Corporate cybersecurity and quality standards

Compliance Reporting, Assessments & Quality Systems

Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
Generate and maintain:
- Periodic System Reviews
- Data Integrity Assessments
- User Access Reviews
- Audit Trail Reviews
- Security Assessments
- Technical Impact Assessments
- Compliance Status Reports
Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.

Risk Assessment & Root Cause Analysis

Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as:
- 5 Why Analysis
- Fishbone Analysis
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
Document investigation findings, impact assessments, and remediation plans.

Identity & Access Management:

Administer Active Directory environments supporting laboratory and regulated systems.
Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
Ensure identity and access management processes comply with GxP and data integrity requirements.

Cybersecurity & Endpoint Security:

Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
Implement and support endpoint protection technologies including:
- Antivirus solutions
- Endpoint Detection and Response (EDR)
Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
Develop and implement compensating controls for unsupported or restricted laboratory systems.
Support security monitoring, incident response, remediation activities, and vulnerability assessments.
Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.

Networking, Infrastructure & Firewall Technologies:

Provide engineering and support for laboratory networks and infrastructure.
Demonstrate advanced knowledge of:
- TCP/IP Networking
- DNS
- DHCP
- VLANs
- Routing and Switching
- Network Segmentation
- Wireless Technologies
- Firewall Technologies
Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.

Third-Party Software & Technology Evaluation:

Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
Identify security, compliance, operational, and supportability risks associated with proposed solutions.
Develop recommendations for software implementation, remediation, and lifecycle planning.
Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.

Technical Communication & Leadership:

Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.

BASIC QUALIFICATIONS:

Minimum Education:

Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
Equivalent combination of education and experience may be considered.

Experience:

5+ years of IT infrastructure, systems engineering, or systems administration experience.
3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
Experience supporting laboratory instrumentation and computerized systems validation.
Experience working within highly regulated environments subject to FDA and international regulatory requirements.

Technical Knowledge/Skills Needed:

Required:

Microsoft Windows administration (Windows 7 through current supported versions).
Advanced Active Directory administration.
Expert-level Group Policy Object (GPO) administration and troubleshooting.
Local permissions and privileged access management.
Endpoint security technologies and cybersecurity controls.
Vulnerability management and system hardening.
Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
Firewall technologies and network segmentation.
PowerShell scripting and automation.
Backup, disaster recovery, and business continuity processes.
Risk assessment and root cause analysis methodologies.
Audit trail review and user access review processes.
Computerized System Validation (CSV) methodologies.
Data Integrity principles and regulatory compliance frameworks.

Preferred:

VMware virtualization technologies.
Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.

Tekvana Inc

Lab Support IT administrator

Wilmington, Ohio

Added 1d ago

2-10 employees

Job functions:

Business Strategy

Product Management

Project Management

Bachelor's degree in information technology

Job Description

Location: Wilmington, OH 45177

Mode : Contract (6+ Months) - Onsite

Local candidates only

USC/GC only

Laboratory Systems Administration

Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.

GxP Compliance, Validation & Data Integrity

Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
Author, review, and execute validation documentation as required which may include:
- User Requirements Specifications (URS)
- Functional Requirements Specifications (FRS)
- Design Specifications
- Risk Assessments
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Validation Summary Reports
- Traceability Matrices
Maintain systems in a validated state through approved change control processes.
Support regulatory inspections, customer audits, quality audits, and compliance assessments.
Ensure compliance with:
- FDA 21 CFR Part 11
- EU Annex 11
- ALCOA+ Data Integrity Principles
- GAMP 5 methodologies
- Corporate cybersecurity and quality standards

Compliance Reporting, Assessments & Quality Systems

Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
Generate and maintain:
- Periodic System Reviews
- Data Integrity Assessments
- User Access Reviews
- Audit Trail Reviews
- Security Assessments
- Technical Impact Assessments
- Compliance Status Reports
Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.

Risk Assessment & Root Cause Analysis

Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as:
- 5 Why Analysis
- Fishbone Analysis
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
Document investigation findings, impact assessments, and remediation plans.

Identity & Access Management:

Administer Active Directory environments supporting laboratory and regulated systems.
Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
Ensure identity and access management processes comply with GxP and data integrity requirements.

Cybersecurity & Endpoint Security:

Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
Implement and support endpoint protection technologies including:
- Antivirus solutions
- Endpoint Detection and Response (EDR)
Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
Develop and implement compensating controls for unsupported or restricted laboratory systems.
Support security monitoring, incident response, remediation activities, and vulnerability assessments.
Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.

Networking, Infrastructure & Firewall Technologies:

Provide engineering and support for laboratory networks and infrastructure.
Demonstrate advanced knowledge of:
- TCP/IP Networking
- DNS
- DHCP
- VLANs
- Routing and Switching
- Network Segmentation
- Wireless Technologies
- Firewall Technologies
Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.

Third-Party Software & Technology Evaluation:

Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
Identify security, compliance, operational, and supportability risks associated with proposed solutions.
Develop recommendations for software implementation, remediation, and lifecycle planning.
Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.

Technical Communication & Leadership:

Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.

BASIC QUALIFICATIONS:

Minimum Education:

Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
Equivalent combination of education and experience may be considered.

Experience:

5+ years of IT infrastructure, systems engineering, or systems administration experience.
3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
Experience supporting laboratory instrumentation and computerized systems validation.
Experience working within highly regulated environments subject to FDA and international regulatory requirements.

Technical Knowledge/Skills Needed:

Required:

Microsoft Windows administration (Windows 7 through current supported versions).
Advanced Active Directory administration.
Expert-level Group Policy Object (GPO) administration and troubleshooting.
Local permissions and privileged access management.
Endpoint security technologies and cybersecurity controls.
Vulnerability management and system hardening.
Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
Firewall technologies and network segmentation.
PowerShell scripting and automation.
Backup, disaster recovery, and business continuity processes.
Risk assessment and root cause analysis methodologies.
Audit trail review and user access review processes.
Computerized System Validation (CSV) methodologies.
Data Integrity principles and regulatory compliance frameworks.

Preferred:

VMware virtualization technologies.
Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.

See All 54 IT Support Engineer Jobs in Ohio

Find roles in Ohio that match your experience and apply in just a few clicks.

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IT Support Engineer Jobs by City in Ohio

Where Ohio roles are concentrated, by current openings.

Columbus

8 jobs

Akron

3 jobs

Dublin

3 jobs

Cleveland

2 jobs

Fairfield

2 jobs

Cincinnati

2 jobs

Independence

2 jobs

Canal Winchester

2 jobs

Etna

1 job

IT Support Engineer Job Market in Ohio

A snapshot from current Ohio openings, updated as new roles post.

Who's Hiring

Amazon2 open roles

Ohio University2 open roles

The Cincinnati Insurance Companies2 open roles

Top Industries Hiring

Manufacturing

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What Ohio Employers Look For

The qualifications that appear most often in IT support engineer jobs across Ohio.

CompTIA A+ or equivalent certification recognized by Ohio employers as a baseline credential
Associate or bachelor's degree in information technology, computer science, or a related field
Hands-on experience troubleshooting Windows and macOS environments in a helpdesk or support role
Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Remedy
Working knowledge of Active Directory, Microsoft 365 administration, and basic networking concepts
Strong written and verbal communication skills for end-user support and documentation

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IT Support Engineer Jobs in Ohio: Frequently Asked Questions

How do you become a it support engineer in Ohio?

There is no state-issued license required to work as an it support engineer in Ohio, so the path runs through education and vendor-neutral certifications. Most Ohio employers expect at minimum a CompTIA A+ certification, which validates core hardware and software troubleshooting skills, alongside an associate or bachelor's degree in information technology or a closely related field. Ohio community colleges such as Columbus State and Cuyahoga Community College offer IT programs that align directly with entry-level support roles.

How much do IT support engineers make in Ohio?

IT support engineers in Ohio earn a median of about $59,720 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,730 for the lowest 10% to over $89,700 for the top 10%. Pay rises with experience, specialty, and employer.

Which companies hire it support engineers in Ohio?

Employers hiring it support engineers in Ohio right now include Amazon, Ohio University, and The Cincinnati Insurance Companies, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of large healthcare networks, insurance carriers, and state government agencies means hiring is relatively consistent throughout the year rather than seasonal.

Which Ohio cities have the most it support engineer jobs?

Columbus, Akron, and Dublin lead for it support engineer openings in Ohio. Columbus drives the largest share, anchored by major insurers, state government IT departments, and a growing technology sector, while Cleveland's healthcare and financial services employers sustain strong demand, and Cincinnati's mix of corporate headquarters and regional banks contributes a steady pipeline of support roles.

Are there remote it support engineer jobs in Ohio?

Yes, but they're less common than in purely desk-based fields, since many it support engineer roles require hands-on hardware work, on-site troubleshooting, or physical access to office infrastructure. About 23% of it support engineer openings tied to Ohio are remote or hybrid as of September 2026, with remote work most available in tier-two support, software administration, and ITSM roles that don't require physical presence.

How can I get hired as a it support engineer in Ohio with little or no experience?

The most realistic entry path is earning a CompTIA A+ certification and applying to helpdesk technician or desktop support associate roles, which Ohio employers treat as the standard on-ramp. Large Ohio institutions including Cleveland Clinic, OhioHealth, and state agencies regularly hire for entry-level IT support positions that provide structured on-the-job training. Community college IT programs at Columbus State or Sinclair College often include internship pipelines with regional employers, and moving laterally from customer service or office administration roles is a credible route when combined with that certification.

Where can I find and apply to it support engineer jobs in Ohio?

You can find and apply to it support engineer jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Find roles that match your experience level and location, then apply directly to the employers posting them.

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