IT Support Engineer Jobs in Florida
IT Support Engineer jobs in Florida are in steady demand, with active hiring concentrated in technology services, healthcare systems, financial institutions, and defense contracting across seniority levels from entry-level help desk through senior infrastructure roles. Miami, Orlando, and Tampa are the biggest hiring centers, where employers like Lockheed Martin, AdventHealth, and Citigroup have established operations that consistently need it support engineers. Networking, endpoint management, and Microsoft 365 administration are among the most sought-after specialties in Florida listings. Find a role that fits below and apply directly.
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ABOUT THE ROLE
The company is hiring a Tier 1 IT Support Specialist to be the first point of contact for its help desk, reporting to the IT Support Manager. You will answer incoming calls, log and route tickets, and resolve common technical issues on the first call whenever possible.
This is an ideal entry point for a recent graduate or someone with about a year of support experience who wants to build a career in IT. The role is fully onsite in downtown Miami, 5 days per week.
KEY RESPONSIBILITIES
- Answer incoming help desk calls, emails, and chats in a friendly and professional manner.
- Log every request in the ticketing system with clear, accurate notes.
- Route calls and tickets to the right Tier 2 team or specialist when issues need escalation.
- Perform basic troubleshooting for desktops, laptops, printers, phones, and common software.
- Reset passwords, unlock accounts, and help users with MFA and login issues.
- Walk users through simple fixes step by step, including connectivity and VPN issues.
- Follow up with users to confirm issues are resolved and close tickets promptly.
- Help set up new hire equipment and accounts as needed.
- Contribute to the knowledge base by documenting common issues and fixes.
REQUIRED QUALIFICATIONS
- 0–1 year of IT support, help desk, or customer service experience; recent graduates are encouraged to apply.
- Basic knowledge of Windows, Microsoft Office/365, and common hardware.
- Strong phone etiquette, patience, and a customer-first attitude.
- Clear verbal and written communication skills.
- Ability to stay organized and handle multiple requests at once.
- Must be able to work onsite in downtown Miami, FL, 5 days per week.
PREFERRED QUALIFICATIONS
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ or similar entry-level certification.
- Exposure to a ticketing system such as ServiceNow, Zendesk, or Jira Service Management.
- Familiarity with Active Directory or Microsoft Entra ID for account and password management.
- Bilingual in English and Spanish.
- Hands-on training and a clear path to grow into Tier 2 and systems roles.
Pay: $18.00 - $20.00 per hour
Expected hours: 40.0 per week
Work Location: In person
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Where Florida roles are concentrated, by current openings.
IT Support Engineer Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Construction & Real Estate
What Florida Employers Look For
The qualifications that appear most often in IT support engineer jobs across Florida.
- CompTIA A+ certification or an equivalent vendor-recognized entry-level IT credential
- Hands-on experience supporting Windows and macOS endpoints in an enterprise environment
- Proficiency with Microsoft 365, Active Directory, and ticketing systems such as ServiceNow
- Ability to troubleshoot network connectivity, VPN, and hardware issues independently
- Strong verbal and written communication skills for end-user and stakeholder support
- Associate or bachelor's degree in information technology, computer science, or a related field
IT Support Engineer Jobs in Florida: Frequently Asked Questions
How do you become an it support engineer in Florida?
Florida does not require a state-issued license to work as an it support engineer, so the path runs through education and vendor certifications. Most Florida employers expect at least a CompTIA A+ certification as a baseline, with Network+ or Security+ adding competitive weight. An associate degree from a Florida state college or a bachelor's from a Florida university in information technology strengthens applications further. From there, candidates typically start in a help desk or desktop support role and move into engineering positions as they build hands-on experience.
How much do IT support engineers make in Florida?
IT support engineers in Florida earn a median of about $58,740 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,750 for the lowest 10% to over $97,560 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support engineers in Florida?
Employers hiring it support engineers in Florida right now include Amazon, Nova Southeastern University, and Burger King, based on current listings on Migrate Mate as of November 2026. Florida's concentration of healthcare networks, defense contractors, and financial services firms means demand is distributed across a wide range of industries rather than a single sector.
Which Florida cities have the most it support engineer jobs?
Orlando, Miami, and Fort Lauderdale have the most it support engineer openings in Florida. Miami's financial services and multinational headquarters drive demand in the south, Orlando's tourism technology infrastructure and healthcare campuses anchor the central region, and Tampa's growing cybersecurity and financial technology sector makes it one of the state's most active markets for this role.
Are there remote it support engineer jobs in Florida?
Yes, but they're less common than in purely desk-based IT roles because it support engineering frequently involves hands-on hardware, on-site troubleshooting, and physical infrastructure work. About 24% of it support engineer openings tied to Florida are remote or hybrid as of November 2026, and those postings tend to focus on cloud administration, Microsoft 365 management, and Level 2 or Level 3 support functions that can be handled without being on-site.
How can I get hired as an it support engineer in Florida with little or no experience?
The most realistic entry path is a help desk or desktop support associate role, which large Florida employers in healthcare and hospitality technology hire for regularly without requiring prior IT work experience. AdventHealth, Florida Blue, and Florida-based managed service providers frequently post associate-level IT support positions that serve as a direct bridge into engineering roles. Earning a CompTIA A+ certification before applying gives candidates a concrete credential to point to. Community college IT programs across the state also connect graduates directly with local employers through internship and apprenticeship pipelines.
Where can I find and apply to it support engineer jobs in Florida?
You can find and apply to it support engineer jobs in Florida on Migrate Mate, which lists current Florida openings across the state's major hiring markets. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
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