Help Desk Technician Jobs in New York
Help Desk Technician jobs in New York represent one of the most active markets in the country, concentrated in financial services, healthcare, media, and higher education across a seniority range from entry-level to senior support specialist. The heaviest hiring is in New York City, Albany, and Buffalo, where employers like JPMorgan Chase, NYU Langone Health, and IBM maintain large support operations. The most in-demand specialties include Microsoft 365 administration, ticketing system management, and endpoint support. Find a role that fits below and apply directly.
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Showing 5 of 24+ Help Desk Technician jobs
DESCRIPTION
Baldor's Technology team is hiring an IT Help Desk Technician, Level 2 to deliver hands-on, front-line support to employees across our Bronx headquarters and branch distribution centers. Reporting to the IT Service Desk Supervisor, you handle the full range of issues that come through the Service Desk: you diagnose problems, resolve them within our service-level targets, and document what you learn so the whole team gets faster.
You will thrive here if you think critically, communicate clearly, and enjoy being challenged to learn new tools. This is a collaborative, customer-focused role. You work side by side with fellow Service Desk technicians, senior administrators, and the wider Technology team to keep Baldor running.
KEY RESPONSIBILITIES
- Own resolution of incidents and service requests across desktops, laptops, mobile devices, the cloud productivity and collaboration suite, and core business applications, meeting defined SLAs for response and resolution
- Triage, prioritize, and communicate clearly with employees throughout the ticket lifecycle, keeping them informed until issues are resolved
- Diagnose and resolve hardware, software, network, and account issues, escalating system-level problems to senior engineers with thorough documentation
- Onboard and enroll devices through the endpoint management (MDM) platform, completing initial setup and basic compliance troubleshooting for Windows, macOS, iOS, and Android
- Support identity and access operations in the cloud identity platform, including account provisioning, group membership, MFA and passkey resets, sign-in and conditional access troubleshooting, and onboarding and offboarding tasks under established standards
- Image, configure, and deploy new hardware and software, and maintain accurate asset inventory records
- Support warehouse and logistics hardware across the distribution centers, including handheld barcode scanners, rugged mobile devices, and label and thermal printers, along with the shared workstations and kiosks that frontline associates rely on
- Monitor and resolve shipping and receiving errors in our ERP environment so customer orders are picked, packed, and delivered on time
- Provide security-aware support: triage user-reported phishing, help employees enroll in MFA and passkeys, and escalate suspected incidents per established procedures
- Write and maintain SOPs, knowledge-base articles, and end-user guidance, and coach employees to build their own self-service skills
- Spot recurring issues and develop solutions to eliminate repeat repairs and improve the end user experience
- Use AI-augmented tooling to work more efficiently; Baldor encourages the use of approved AI assistants to speed troubleshooting, drafting, and documentation, with latitude to suggest new ways of working
- Contribute to the continuous improvement of our ticketing, knowledge, and endpoint platforms
REQUIREMENTS
- 1+ years in a help desk, desktop support, or technical customer-service role
- Hands-on experience with an IT service management (ITSM) or ticketing platform
- Solid working knowledge of Windows 11 and the cloud productivity and collaboration suite, with strong endpoint and network troubleshooting skills (TCP/IP, DNS, DHCP, and tools such as ping, tracert, nslookup, telnet, and tcping), including support for virtual desktop infrastructure (VDI)
- Experience supporting cloud identity, email, and collaboration (a cloud identity platform with an authenticator app and passkeys, cloud email, file sharing, and team collaboration)
- Strong written and verbal communication, with the ability to explain technical topics to non-technical employees
- Strong problem-solving skills and attention to detail, and the ability to stay composed and customer-focused under pressure
- Availability to work a first-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- High school diploma or equivalent required
PREFERRED QUALIFICATIONS
- Associate's or bachelor's degree in computer science, information systems, or a related field
- Industry certifications such as CompTIA A+ or Microsoft MD-102 (Modern Desktop Administrator)
- Experience with an endpoint management (MDM) platform, advanced system troubleshooting utilities, and PowerShell and Python for automation
- Familiarity with food distribution, logistics, or warehouse environments and the technology that supports them
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- Tickets are resolved within SLA, with high customer-satisfaction scores.
- Employees across headquarters and the distribution centers receive fast, friendly, and effective support.
- Recurring problems are documented and shared across the team, measurably reducing repeat tickets.
- Devices are enrolled, compliant, and well-maintained throughout their lifecycle.
- The knowledge base grows and improves, making both the team and end users more self-sufficient.
WORK ENVIRONMENT & SCHEDULE
- On-site at our Bronx headquarters (155 Food Center Drive), with occasional travel to branch distribution centers as needed
- Full-time, non-exempt (hourly) position
- First-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- Role may involve lifting and setting up IT equipment
DESCRIPTION
Baldor's Technology team is hiring an IT Help Desk Technician, Level 2 to deliver hands-on, front-line support to employees across our Bronx headquarters and branch distribution centers. Reporting to the IT Service Desk Supervisor, you handle the full range of issues that come through the Service Desk: you diagnose problems, resolve them within our service-level targets, and document what you learn so the whole team gets faster.
You will thrive here if you think critically, communicate clearly, and enjoy being challenged to learn new tools. This is a collaborative, customer-focused role. You work side by side with fellow Service Desk technicians, senior administrators, and the wider Technology team to keep Baldor running.
KEY RESPONSIBILITIES
- Own resolution of incidents and service requests across desktops, laptops, mobile devices, the cloud productivity and collaboration suite, and core business applications, meeting defined SLAs for response and resolution
- Triage, prioritize, and communicate clearly with employees throughout the ticket lifecycle, keeping them informed until issues are resolved
- Diagnose and resolve hardware, software, network, and account issues, escalating system-level problems to senior engineers with thorough documentation
- Onboard and enroll devices through the endpoint management (MDM) platform, completing initial setup and basic compliance troubleshooting for Windows, macOS, iOS, and Android
- Support identity and access operations in the cloud identity platform, including account provisioning, group membership, MFA and passkey resets, sign-in and conditional access troubleshooting, and onboarding and offboarding tasks under established standards
- Image, configure, and deploy new hardware and software, and maintain accurate asset inventory records
- Support warehouse and logistics hardware across the distribution centers, including handheld barcode scanners, rugged mobile devices, and label and thermal printers, along with the shared workstations and kiosks that frontline associates rely on
- Monitor and resolve shipping and receiving errors in our ERP environment so customer orders are picked, packed, and delivered on time
- Provide security-aware support: triage user-reported phishing, help employees enroll in MFA and passkeys, and escalate suspected incidents per established procedures
- Write and maintain SOPs, knowledge-base articles, and end-user guidance, and coach employees to build their own self-service skills
- Spot recurring issues and develop solutions to eliminate repeat repairs and improve the end user experience
- Use AI-augmented tooling to work more efficiently; Baldor encourages the use of approved AI assistants to speed troubleshooting, drafting, and documentation, with latitude to suggest new ways of working
- Contribute to the continuous improvement of our ticketing, knowledge, and endpoint platforms
REQUIREMENTS
- 1+ years in a help desk, desktop support, or technical customer-service role
- Hands-on experience with an IT service management (ITSM) or ticketing platform
- Solid working knowledge of Windows 11 and the cloud productivity and collaboration suite, with strong endpoint and network troubleshooting skills (TCP/IP, DNS, DHCP, and tools such as ping, tracert, nslookup, telnet, and tcping), including support for virtual desktop infrastructure (VDI)
- Experience supporting cloud identity, email, and collaboration (a cloud identity platform with an authenticator app and passkeys, cloud email, file sharing, and team collaboration)
- Strong written and verbal communication, with the ability to explain technical topics to non-technical employees
- Strong problem-solving skills and attention to detail, and the ability to stay composed and customer-focused under pressure
- Availability to work a first-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- High school diploma or equivalent required
PREFERRED QUALIFICATIONS
- Associate's or bachelor's degree in computer science, information systems, or a related field
- Industry certifications such as CompTIA A+ or Microsoft MD-102 (Modern Desktop Administrator)
- Experience with an endpoint management (MDM) platform, advanced system troubleshooting utilities, and PowerShell and Python for automation
- Familiarity with food distribution, logistics, or warehouse environments and the technology that supports them
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- Tickets are resolved within SLA, with high customer-satisfaction scores.
- Employees across headquarters and the distribution centers receive fast, friendly, and effective support.
- Recurring problems are documented and shared across the team, measurably reducing repeat tickets.
- Devices are enrolled, compliant, and well-maintained throughout their lifecycle.
- The knowledge base grows and improves, making both the team and end users more self-sufficient.
WORK ENVIRONMENT & SCHEDULE
- On-site at our Bronx headquarters (155 Food Center Drive), with occasional travel to branch distribution centers as needed
- Full-time, non-exempt (hourly) position
- First-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- Role may involve lifting and setting up IT equipment
About Baldor
Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.
Benefits
Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:
- Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
- Company-Paid Medical, Dental & Vision Coverage
- 401(k) Plan with Company Match
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability Coverage
- Employee discounts on Baldor products
- Commuter Benefits
- Career growth and development opportunities
Note: Benefits may vary based on position and employment status.
EEO Statement
Baldor believes in equal employment opportunity for all. We continue to build a culture of belonging where everyone is important within a more inclusive workforce and a better world. It is our policy that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. Baldor will ensure that all employment decisions are based only on valid job requirements.
Join Our Team
If you want to make an impact at a rapidly growing organization, we’d love to meet you. Apply today and help shape the future of specialty food distribution with Baldor!
DESCRIPTION
Baldor's Technology team is hiring an IT Help Desk Technician, Level 2 to deliver hands-on, front-line support to employees across our Bronx headquarters and branch distribution centers. Reporting to the IT Service Desk Supervisor, you handle the full range of issues that come through the Service Desk: you diagnose problems, resolve them within our service-level targets, and document what you learn so the whole team gets faster.
You will thrive here if you think critically, communicate clearly, and enjoy being challenged to learn new tools. This is a collaborative, customer-focused role. You work side by side with fellow Service Desk technicians, senior administrators, and the wider Technology team to keep Baldor running.
KEY RESPONSIBILITIES
- Own resolution of incidents and service requests across desktops, laptops, mobile devices, the cloud productivity and collaboration suite, and core business applications, meeting defined SLAs for response and resolution
- Triage, prioritize, and communicate clearly with employees throughout the ticket lifecycle, keeping them informed until issues are resolved
- Diagnose and resolve hardware, software, network, and account issues, escalating system-level problems to senior engineers with thorough documentation
- Onboard and enroll devices through the endpoint management (MDM) platform, completing initial setup and basic compliance troubleshooting for Windows, macOS, iOS, and Android
- Support identity and access operations in the cloud identity platform, including account provisioning, group membership, MFA and passkey resets, sign-in and conditional access troubleshooting, and onboarding and offboarding tasks under established standards
- Image, configure, and deploy new hardware and software, and maintain accurate asset inventory records
- Support warehouse and logistics hardware across the distribution centers, including handheld barcode scanners, rugged mobile devices, and label and thermal printers, along with the shared workstations and kiosks that frontline associates rely on
- Monitor and resolve shipping and receiving errors in our ERP environment so customer orders are picked, packed, and delivered on time
- Provide security-aware support: triage user-reported phishing, help employees enroll in MFA and passkeys, and escalate suspected incidents per established procedures
- Write and maintain SOPs, knowledge-base articles, and end-user guidance, and coach employees to build their own self-service skills
- Spot recurring issues and develop solutions to eliminate repeat repairs and improve the end user experience
- Use AI-augmented tooling to work more efficiently; Baldor encourages the use of approved AI assistants to speed troubleshooting, drafting, and documentation, with latitude to suggest new ways of working
- Contribute to the continuous improvement of our ticketing, knowledge, and endpoint platforms
REQUIREMENTS
- 1+ years in a help desk, desktop support, or technical customer-service role
- Hands-on experience with an IT service management (ITSM) or ticketing platform
- Solid working knowledge of Windows 11 and the cloud productivity and collaboration suite, with strong endpoint and network troubleshooting skills (TCP/IP, DNS, DHCP, and tools such as ping, tracert, nslookup, telnet, and tcping), including support for virtual desktop infrastructure (VDI)
- Experience supporting cloud identity, email, and collaboration (a cloud identity platform with an authenticator app and passkeys, cloud email, file sharing, and team collaboration)
- Strong written and verbal communication, with the ability to explain technical topics to non-technical employees
- Strong problem-solving skills and attention to detail, and the ability to stay composed and customer-focused under pressure
- Availability to work a first-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- High school diploma or equivalent required
PREFERRED QUALIFICATIONS
- Associate's or bachelor's degree in computer science, information systems, or a related field
- Industry certifications such as CompTIA A+ or Microsoft MD-102 (Modern Desktop Administrator)
- Experience with an endpoint management (MDM) platform, advanced system troubleshooting utilities, and PowerShell and Python for automation
- Familiarity with food distribution, logistics, or warehouse environments and the technology that supports them
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- Tickets are resolved within SLA, with high customer-satisfaction scores.
- Employees across headquarters and the distribution centers receive fast, friendly, and effective support.
- Recurring problems are documented and shared across the team, measurably reducing repeat tickets.
- Devices are enrolled, compliant, and well-maintained throughout their lifecycle.
- The knowledge base grows and improves, making both the team and end users more self-sufficient.
WORK ENVIRONMENT & SCHEDULE
- On-site at our Bronx headquarters (155 Food Center Drive), with occasional travel to branch distribution centers as needed
- Full-time, non-exempt (hourly) position
- First-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- Role may involve lifting and setting up IT equipment
DESCRIPTION
Baldor's Technology team is hiring an IT Help Desk Technician, Level 2 to deliver hands-on, front-line support to employees across our Bronx headquarters and branch distribution centers. Reporting to the IT Service Desk Supervisor, you handle the full range of issues that come through the Service Desk: you diagnose problems, resolve them within our service-level targets, and document what you learn so the whole team gets faster.
You will thrive here if you think critically, communicate clearly, and enjoy being challenged to learn new tools. This is a collaborative, customer-focused role. You work side by side with fellow Service Desk technicians, senior administrators, and the wider Technology team to keep Baldor running.
KEY RESPONSIBILITIES
- Own resolution of incidents and service requests across desktops, laptops, mobile devices, the cloud productivity and collaboration suite, and core business applications, meeting defined SLAs for response and resolution
- Triage, prioritize, and communicate clearly with employees throughout the ticket lifecycle, keeping them informed until issues are resolved
- Diagnose and resolve hardware, software, network, and account issues, escalating system-level problems to senior engineers with thorough documentation
- Onboard and enroll devices through the endpoint management (MDM) platform, completing initial setup and basic compliance troubleshooting for Windows, macOS, iOS, and Android
- Support identity and access operations in the cloud identity platform, including account provisioning, group membership, MFA and passkey resets, sign-in and conditional access troubleshooting, and onboarding and offboarding tasks under established standards
- Image, configure, and deploy new hardware and software, and maintain accurate asset inventory records
- Support warehouse and logistics hardware across the distribution centers, including handheld barcode scanners, rugged mobile devices, and label and thermal printers, along with the shared workstations and kiosks that frontline associates rely on
- Monitor and resolve shipping and receiving errors in our ERP environment so customer orders are picked, packed, and delivered on time
- Provide security-aware support: triage user-reported phishing, help employees enroll in MFA and passkeys, and escalate suspected incidents per established procedures
- Write and maintain SOPs, knowledge-base articles, and end-user guidance, and coach employees to build their own self-service skills
- Spot recurring issues and develop solutions to eliminate repeat repairs and improve the end user experience
- Use AI-augmented tooling to work more efficiently; Baldor encourages the use of approved AI assistants to speed troubleshooting, drafting, and documentation, with latitude to suggest new ways of working
- Contribute to the continuous improvement of our ticketing, knowledge, and endpoint platforms
REQUIREMENTS
- 1+ years in a help desk, desktop support, or technical customer-service role
- Hands-on experience with an IT service management (ITSM) or ticketing platform
- Solid working knowledge of Windows 11 and the cloud productivity and collaboration suite, with strong endpoint and network troubleshooting skills (TCP/IP, DNS, DHCP, and tools such as ping, tracert, nslookup, telnet, and tcping), including support for virtual desktop infrastructure (VDI)
- Experience supporting cloud identity, email, and collaboration (a cloud identity platform with an authenticator app and passkeys, cloud email, file sharing, and team collaboration)
- Strong written and verbal communication, with the ability to explain technical topics to non-technical employees
- Strong problem-solving skills and attention to detail, and the ability to stay composed and customer-focused under pressure
- Availability to work a first-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- High school diploma or equivalent required
PREFERRED QUALIFICATIONS
- Associate's or bachelor's degree in computer science, information systems, or a related field
- Industry certifications such as CompTIA A+ or Microsoft MD-102 (Modern Desktop Administrator)
- Experience with an endpoint management (MDM) platform, advanced system troubleshooting utilities, and PowerShell and Python for automation
- Familiarity with food distribution, logistics, or warehouse environments and the technology that supports them
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- Tickets are resolved within SLA, with high customer-satisfaction scores.
- Employees across headquarters and the distribution centers receive fast, friendly, and effective support.
- Recurring problems are documented and shared across the team, measurably reducing repeat tickets.
- Devices are enrolled, compliant, and well-maintained throughout their lifecycle.
- The knowledge base grows and improves, making both the team and end users more self-sufficient.
WORK ENVIRONMENT & SCHEDULE
- On-site at our Bronx headquarters (155 Food Center Drive), with occasional travel to branch distribution centers as needed
- Full-time, non-exempt (hourly) position
- First-shift (daytime) schedule, with occasional flexibility for after-hours maintenance or project work as needed
- Role may involve lifting and setting up IT equipment
About Baldor
Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.
Benefits
Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:
- Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
- Company-Paid Medical, Dental & Vision Coverage
- 401(k) Plan with Company Match
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability Coverage
- Employee discounts on Baldor products
- Commuter Benefits
- Career growth and development opportunities
Note: Benefits may vary based on position and employment status.
EEO Statement
Baldor believes in equal employment opportunity for all. We continue to build a culture of belonging where everyone is important within a more inclusive workforce and a better world. It is our policy that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. Baldor will ensure that all employment decisions are based only on valid job requirements.
Join Our Team
If you want to make an impact at a rapidly growing organization, we’d love to meet you. Apply today and help shape the future of specialty food distribution with Baldor!
See All 24 Help Desk Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Help Desk Technician JobsHelp Desk Technician Jobs by City in New York
Where New York roles are concentrated, by current openings.
Help Desk Technician Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in help desk technician jobs across New York.
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred by New York employers
- Hands-on experience troubleshooting Windows and macOS environments in a professional setting
- Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk
- Strong verbal and written communication skills for end-user support in high-volume environments
- Experience supporting Microsoft 365 applications including Outlook, Teams, and SharePoint
- Associate or bachelor degree in information technology, computer science, or a related field
Help Desk Technician Jobs in New York: Frequently Asked Questions
How do you become a help desk technician in New York?
New York does not require a state-issued license to work as a help desk technician, so the path centers on education and industry credentials. Most employers look for an associate or bachelor degree in information technology or a related field, combined with CompTIA A+ certification, which is the closest thing to a recognized entry standard in the field. Building hands-on experience through internships, volunteer IT work, or a college help desk position significantly strengthens a candidacy in New York's competitive market.
How much do help desk technicians make in New York?
Help desk technicians in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire help desk technicians in New York?
Employers hiring help desk technicians in New York right now include Upstate Services, ICL, and Centivo, based on current listings on Migrate Mate as of November 2026. New York's concentration of large financial institutions, hospital systems, and university networks means steady demand from employers who maintain substantial internal IT support teams year-round.
Which New York cities have the most help desk technician jobs?
The cities with the most help desk technician openings in New York are New York, Albany, and Brooklyn. New York City accounts for the bulk of listings given its density of corporate headquarters, hospital networks, and financial firms, while Albany's concentration of state government agencies and healthcare organizations drives demand in the Capital Region, and Buffalo's growing technology and higher education sector supports consistent openings in western New York.
Are there remote help desk technician jobs in New York?
Yes, and more than many technical roles, since a significant portion of help desk work involves software troubleshooting, remote desktop support, and ticket resolution that does not require physical presence. About 25% of help desk technician openings tied to New York are remote or hybrid as of November 2026, reflecting employer flexibility in the post-pandemic market. Fully remote positions tend to concentrate in Tier 2 support and software-specific roles rather than hands-on desktop or hardware support functions.
How can I get hired as a help desk technician in New York with little or no experience?
The most realistic entry path is a help desk associate or IT support specialist role at a large New York employer that runs structured onboarding, such as hospital systems like NewYork-Presbyterian or university IT departments across the CUNY and SUNY systems, which regularly hire candidates without prior professional experience. Earning CompTIA A+ before applying gives a concrete credential employers recognize, and lateral moves from customer service or administrative roles within technology-adjacent organizations are a common door. Building a home lab or contributing to volunteer IT projects in New York nonprofits also demonstrates practical ability to hiring managers.
Where can I find and apply to help desk technician jobs in New York?
You can find and apply to help desk technician jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 24 Help Desk Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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