IT Operations Analyst Jobs in New York
IT Operations Analyst jobs in New York are in steady demand, concentrated in financial services, healthcare systems, media, and enterprise technology firms, with openings at every level from entry-level help desk support through senior infrastructure analyst. New York City is by far the largest hiring market, with significant activity also in Albany and Buffalo, where state government agencies and regional insurers maintain large IT footprints. Major employers with lasting New York presences include JPMorgan Chase, Northwell Health, and IBM, with the most sought-after specialties covering cloud operations, ITSM platforms like ServiceNow, and network infrastructure monitoring. Find a role that fits below and apply directly.
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Showing 5 of 12+ IT Operations Analyst jobs
Description:
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services from our facility in Latham, NY.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide onsite and remote support across company locations, including regular travel between Latham and Clifton Park as needed.
- Participate in after-hours or emergency support rotation as required.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate’s degree or bachelor's degree in Information Technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
Description:
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services from our facility in Latham, NY.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide onsite and remote support across company locations, including regular travel between Latham and Clifton Park as needed.
- Participate in after-hours or emergency support rotation as required.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate’s degree or bachelor's degree in Information Technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
See All 12 IT Operations Analyst Jobs in New York
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Find IT Operations Analyst JobsIT Operations Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Operations Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Bank of America1
- Barclays1
- Blackstone1
- Bloomberg1
- Citi1
Top Industries Hiring
- Investment & Asset Management4
- Banking & Financial Services3
- Consumer Goods2
- Education2
- Technology & Software2
What New York Employers Look For
The qualifications that appear most often in IT operations analyst jobs across New York.
- Bachelor's degree in information technology, computer science, or a related field required
- Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management
- Proficiency in monitoring and managing Windows and Linux server environments
- Familiarity with network infrastructure including routers, switches, and firewalls
- CompTIA A+, Network+, or ITIL Foundation certification strongly preferred
- Strong troubleshooting and incident response skills in a production environment
IT Operations Analyst Jobs in New York: Frequently Asked Questions
How do you become a it operations analyst in New York?
Most IT operations analyst positions in New York require a bachelor's degree in information technology, computer science, or a closely related field, though some employers accept an associate degree paired with relevant experience. New York does not require a state-issued license for this role. Candidates who earn vendor-neutral certifications such as CompTIA Network+ or ITIL Foundation stand out in the New York market, where large financial institutions and health systems expect demonstrated fluency with enterprise ITSM processes before making an offer.
Which companies hire it operations analysts in New York?
Employers hiring it operations analysts in New York right now include Bank of America, Barclays, and Blackstone, based on current listings on Migrate Mate as of June 2026. New York's dense concentration of financial services firms, major hospital networks, and global media companies means the employer base here is broader and more varied than in most other states.
Which New York cities have the most it operations analyst jobs?
The cities with the most IT operations analyst openings in New York are New York and Latham. New York City dominates because of its unmatched density of global banks, insurance carriers, media conglomerates, and enterprise technology firms, while Albany draws consistent demand from state government agencies and healthcare networks, and Buffalo's growing footprint of regional financial institutions and university medical centers adds steady hiring volume outside the metro.
Are there remote it operations analyst jobs in New York?
Yes, though the role is only partially remote-friendly given that hands-on infrastructure and data center responsibilities often require a physical presence. About 25% of it operations analyst openings tied to New York are remote or hybrid as of June 2026, reflecting a meaningful but not dominant share of flexible arrangements. Monitoring, reporting, ticketing, and ITSM administration tasks are the functions most commonly performed remotely within this role.
How can I get hired as a it operations analyst in New York with little or no experience?
The most realistic entry path is moving from a help desk or IT support technician role, both of which are common at large New York employers like Northwell Health, the Metropolitan Transportation Authority, and CUNY system campuses. These organizations run associate and new-grad IT programs that feed directly into operations analyst tracks. Earning a CompTIA A+ or ITIL Foundation credential before applying gives a clear edge, and candidates transitioning from network support or systems administrator assistant roles are regularly competitive for junior analyst openings.
Where can I find and apply to it operations analyst jobs in New York?
You can find and apply to IT operations analyst jobs in New York on Migrate Mate, which lists current New York openings updated in real time. Find roles that fit your experience and apply directly to each employer without creating a profile or signing up.
See All 12 IT Operations Analyst Jobs in New York
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