Senior IT Engineer Jobs in New York
Senior IT Engineer jobs in New York sit at the center of one of the most active technology markets in the country, with demand concentrated in financial services, healthcare IT, media, and enterprise software across roles from mid-level infrastructure specialist through principal engineer. The heaviest hiring is in New York City, Albany, and Buffalo, where institutions like JPMorgan Chase, IBM, and Northwell Health maintain large, sustained technology operations. The most sought-after specialties right now are cloud infrastructure, cybersecurity architecture, and network engineering. Find a role that fits below and apply directly.
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Showing 5 of 36+ Senior IT Engineer jobs
Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.
Support for the services, technology, and products that IT provides. This includes setup, troubleshooting issues, determining solutions, helping customers to resolve problems, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, assisting in complex technical solutions requiring changes to core functionality, code, and systems operation, and service fulfillment.
This role requires working on-site five days a week, participation in a rotational 24/7 after-hours IT support schedule, and approximately 50 percent travel to various NYPA and Canals sites throughout New York State.
Responsibilities
- Provide advance-level technical support to end-users via phone, email, or in-person for resource related issues, analyze and troubleshoot complex incidents, identifying root causes and implementing long-term solutions to minimize recurring problems.
- Proactively monitor IT systems, networks, and infrastructure for performance, availability, and security issues; which will lead to identify and respond alerts and incidents promptly to minimize downtime and service interruptions.
- Participate in incident response efforts during critical outages or security breaches while documenting incident details, actions taken, and resolutions for future reference and analysis. Implement incident management best practices to ensure timely incident resolution.
- Monitor Service Desk queue and ticket handling to meet or exceed response and resolution SLA targets for incidents and requests, ensuring Service Desk performance aligns with organizational standards. Take ownership of escalated tickets from junior analysts and effectively manage them through to resolution / fulfilment, ensuring timely updates and closure. Coordinate with other IT teams and third-party vendors to escalate and resolve issues beyond the service desk's scope.
- Maintain and update a comprehensive knowledge base to ensure accurate and up-to-date information for both the service desk team and end-users. Documentation maintenance using ServiceNow Knowledge articles, troubleshooting steps, solutions, and workarounds for complex issues.
- Proactively identify opportunities to enhance service desk processes, tools, and procedures to optimize efficiency and user satisfaction. Stay updated with the latest technology trends, emerging technologies and industry best practices in IT monitoring and support. Optimize & explore innovative approaches to enhance service delivery and user experience while proposing enhancements to monitoring tools, processes, and procedures to optimize IT operations.
- Coach junior service desk analysts, sharing best practices, and helping them develop their technical skills and customer service capabilities. Conduct training sessions and knowledge sharing activities to improve the team's overall knowledge base.
- Prioritize user satisfaction and consistently deliver exceptional customer service, fostering a positive and supportive Service Desk environment.
Knowledge, Skills and Abilities
- Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
- Strong knowledge of ITIL best practices and incident management processes, to include excellent communication and interpersonal skills to interact effectively with end-users and team members.
- Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies.
- Ability to guide junior analysts, and strong analytical and problem-solving skills.
- Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools including all phases of multi-user computer systems, and network architecture including the ability to determine root causes.
- IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus.
- Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root cause.
- Ability to identify problems and make well thought-out recommendations.
- Ability to effectively communicate with end-users at their level of understanding
- Competency required in planning ability, teamwork, getting job done, collaboration, positive attitude, initiative.
- Demonstrated technical skills in all phases of systems analysis techniques.
- Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations
- Ability to negotiate and reach outcomes that gain the support and acceptance of all involved parties.
Education, Experience and Certifications
Minimum Education/Experience:
- Associate’s degree required with minimum 7 years of directly related experience including 4 years in a desktop support environment preferred.
- May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Preferred Education/Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience in Information Technology field preferred.
Physical Requirements
- Depending on the position, may be required to travel to other NYPA sites.
- Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
- Considerable bending and crawling may be required in hardware installations.
- Roles may subject to extreme workloads and after hours support as needed.
The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $94,000 - $118,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.
Disclaimer: NYPA accepts a standard 12-month F-1 Optional Practical Training (OPT) visa for certain roles. However, please be advised that NYPA is not an E-Verify employer, and as such, we are ineligible to support the F-1 STEM (Science, Technology, Engineering and Mathematics) OPT extension (24-month add-on).
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.
See All 36 Senior IT Engineer Jobs in New York
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Find Senior IT Engineer JobsSenior IT Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Senior IT Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Technology & Software
- Banking & Financial Services
- Education
- Accounting & Auditing
What New York Employers Look For
The qualifications that appear most often in senior IT engineer jobs across New York.
- Bachelor's degree in computer science, information technology, or a related engineering field
- Seven or more years of hands-on experience in IT infrastructure, systems engineering, or network administration
- Active certifications such as CISSP, CCNP, AWS Solutions Architect, or Microsoft Azure Administrator
- Demonstrated experience designing and managing enterprise-level cloud or hybrid IT environments
- Strong knowledge of security frameworks, compliance standards, and disaster recovery planning
- Experience leading cross-functional IT projects and mentoring junior engineers in a team environment
Senior IT Engineer Jobs in New York: Frequently Asked Questions
How do you become a senior it engineer in New York?
The most direct path is a bachelor's degree in computer science or information technology followed by progressive infrastructure or systems engineering roles. New York does not require a state-issued license for most IT engineering work, so advancement depends on employer-recognized credentials such as CISSP, CCNP, or cloud platform certifications. Large New York employers in finance and healthcare typically expect candidates to have led enterprise-level projects before being considered at the senior level.
Which companies hire senior it engineers in New York?
Employers hiring senior it engineers in New York right now include Essen Health Care, Boston Consulting, and University of Rochester, based on current listings on Migrate Mate as of November 2026. New York's concentration of global financial institutions, major hospital systems, and media and technology headquarters means sustained demand well beyond peak hiring cycles.
Which New York cities have the most senior it engineer jobs?
New York, Bronx, and Bethpage have the most senior it engineer openings in New York. New York City drives the majority of listings due to its density of financial services firms, healthcare networks, and enterprise technology companies, while Albany draws openings from state government IT operations and Buffalo benefits from growing healthcare and manufacturing technology employers in the region.
Are there remote senior it engineer jobs in New York?
Yes, and more than most fields. About 58% of senior it engineer openings tied to New York are remote or hybrid as of November 2026, reflecting how much of the role's design, architecture, and project management work can be done off-site. Hands-on datacenter work and on-premise infrastructure roles remain the exceptions most likely to require in-person presence.
How can I get hired as a senior it engineer in New York with little or no experience?
The most realistic entry point is a help desk, desktop support, or junior systems administrator role at a large New York employer, then building toward infrastructure and engineering responsibilities over time. Major institutions like Northwell Health, CUNY, and large financial firms in New York City run rotational IT associate programs designed for recent graduates. Earning a cloud certification such as AWS Certified Cloud Practitioner or Microsoft AZ-900 before applying gives candidates a measurable edge over others at the same experience level.
Where can I find and apply to senior it engineer jobs in New York?
You can find and apply to senior it engineer jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the ones that interest you.
See All 36 Senior IT Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Senior IT Engineer Jobs