IT Support Technician Jobs in New York
IT Support Technician jobs in New York are concentrated in New York City, Buffalo, and Albany, where financial services firms, healthcare systems, and large government agencies maintain extensive on-site infrastructure requiring constant support. Employers with a lasting hiring presence include JPMorgan Chase, NYU Langone Health, and IBM, each maintaining large internal IT operations. The most in-demand specialties are helpdesk and desktop support, Active Directory administration, and endpoint management for enterprise environments. Find a role that fits below and apply directly.
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Showing 5 of 82+ IT Support Technician jobs
Title: IT Support Analyst II
Location: Midtown
Org Unit: Desktop Support
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
- Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
- Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
- Triages complex issues that span across multiple technologies (Ex: Networking, Security).
- Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
- Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
- Assists clinical departments with coverage in a dedicated support capacity.
- Manages and configures devices' network connectivity, from port activation to IP assignment.
- Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
- Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
- Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.
Education
- Bachelor's Degree
Experience
Significant related experience (4+ years directly related) can be considered in lieu of degree.
Minimum of 2 years of IT Support in an Enterprise environment.
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.
Knowledge, Skills and Abilities
- Demonstrated experience with an IT Service Management ticketing system.
- Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
- Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
- Familiar in navigation of various and generic OS/GUI systems of devices.
- Demonstrated knowledge of Citrix environment and virtualization technologies.
- Familiar with escalation processes regarding other technology groups.
- Demonstrated experience with network connectivity troubleshooting.
- Able to work in both individual contributor and team setting to accomplish goals.
- Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.
Licenses and Certifications
Working Conditions/Physical Demands
Ability to work flexible hours, including weekends, early mornings and/or late nights.
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
Light travel between office locations, primarily within NYC is required.
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Title: IT Support Analyst II
Location: Midtown
Org Unit: Desktop Support
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
- Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
- Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
- Triages complex issues that span across multiple technologies (Ex: Networking, Security).
- Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
- Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
- Assists clinical departments with coverage in a dedicated support capacity.
- Manages and configures devices' network connectivity, from port activation to IP assignment.
- Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
- Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
- Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.
Education
- Bachelor's Degree
Experience
Significant related experience (4+ years directly related) can be considered in lieu of degree.
Minimum of 2 years of IT Support in an Enterprise environment.
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.
Knowledge, Skills and Abilities
- Demonstrated experience with an IT Service Management ticketing system.
- Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
- Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
- Familiar in navigation of various and generic OS/GUI systems of devices.
- Demonstrated knowledge of Citrix environment and virtualization technologies.
- Familiar with escalation processes regarding other technology groups.
- Demonstrated experience with network connectivity troubleshooting.
- Able to work in both individual contributor and team setting to accomplish goals.
- Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.
Licenses and Certifications
Working Conditions/Physical Demands
Ability to work flexible hours, including weekends, early mornings and/or late nights.
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
Light travel between office locations, primarily within NYC is required.
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
See All 82 IT Support Technician Jobs in New York
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Find IT Support Technician JobsIT Support Technician Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Technician Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Science & Research
- Technology & Software
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in IT support technician jobs across New York.
- CompTIA A+ certification or an equivalent vendor-neutral support credential is required
- Associate or bachelor degree in information technology, computer science, or related field
- Hands-on experience troubleshooting Windows and macOS hardware and software issues
- Familiarity with Active Directory, Microsoft 365, and enterprise ticketing systems like ServiceNow
- Strong verbal communication skills for end-user support in fast-paced environments
- Ability to lift and install equipment and work on-site across multiple office locations
IT Support Technician Jobs in New York: Frequently Asked Questions
How do you become a it support technician in New York?
New York does not require a state-issued license to work as an it support technician, so the path centers on credentials and education. Most employers in New York prefer candidates who hold a CompTIA A+ certification, which is the widely recognized baseline for helpdesk and desktop support roles. An associate or bachelor degree in information technology strengthens applications at larger institutions. Many candidates start in entry-level helpdesk roles at New York City healthcare systems, universities, or financial firms and build experience from there.
Which companies hire it support technicians in New York?
Employers hiring it support technicians in New York right now include CB20, Parsons, and xperteks, based on current listings on Migrate Mate as of September 2026. New York's concentration of large financial institutions, hospital networks, and state government agencies means demand for on-site and tier-one support roles remains consistent year-round.
Which New York cities have the most it support technician jobs?
New York, Bronx, and Syracuse have the most it support technician openings in New York. New York City dominates because of its density of corporate headquarters, major hospital systems, and financial services firms, while Buffalo and Albany reflect demand from large healthcare employers and state government agencies that maintain centralized IT support operations.
Are there remote it support technician jobs in New York?
Yes, but they're rare. About 46% of it support technician openings tied to New York are remote or hybrid as of September 2026, reflecting how hands-on the role typically is. The parts of the work most likely to be done remotely are tier-one helpdesk triage, software troubleshooting over remote desktop tools, and ticket management for distributed teams.
How can I get hired as a it support technician in New York with little or no experience?
The most realistic entry path is a helpdesk associate or desktop support analyst role, which many large New York employers fill with candidates who hold a CompTIA A+ certification even without prior work history. New York City's hospital systems, including NYC Health and Hospitals and Northwell Health, regularly post entry-level IT support positions for candidates coming from technical degree programs. Community colleges like CUNY offer IT programs that feed directly into these openings, and volunteer or intern experience supporting school or nonprofit IT environments helps build a competitive application.
Where can I find and apply to it support technician jobs in New York?
You can find and apply to it support technician jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and other parts of the state. Find roles that fit your experience and location and apply directly to the employer.
See All 82 IT Support Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs