IT Operations Analyst Jobs in Texas
IT Operations Analyst jobs in Texas are in strong and consistent demand, with openings concentrated in enterprise technology, financial services, energy, and healthcare sectors at levels from entry-level help desk support through senior operations leads. Houston, Dallas-Fort Worth, and Austin are the state's busiest hiring markets, with major employers such as Dell Technologies, AT&T, and ExxonMobil regularly adding IT operations talent across their Texas footprints. Monitoring and observability, ITSM platform administration, and cloud infrastructure operations are the specialties drawing the most consistent posting activity. Find a role that fits below and apply directly.
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Showing 5 of 14+ IT Operations Analyst jobs
DESCRIPTION
We are seeking an experienced IT Support Manager to lead weekend and evening Service Desk operations (Thursday through Mon) supporting the Whole Foods Market business. This role is critical to ensuring uninterrupted, high-quality technical support during weekend hours. The IT Support Manager will provide direct leadership to the Service Desk team, serve as the primary escalation point during off-hours, and drive operational excellence across all weekend and evening support activities.
Key job responsibilities
Team Leadership: Manage, coach, and develop a team of Service Desk associates during weekend and evening shifts, ensuring consistent performance and professional growth.
Peak Hour Coverage: Own end-to-end Service Desk operations during peak support hours (Thursday – Monday), ensuring adequate staffing, coverage, and response times.
Escalation Management: Serve as the primary point of escalation for critical and high-severity incidents impacting Whole Foods Market store operations during assigned shifts.
Operational Excellence: Monitor and drive key service desk performance metrics including first-contact resolution, average response time, ticket volume, and customer satisfaction.
Cross-Shift Coordination: Partner closely with weekday leadership and the Service Readiness team to ensure seamless handoffs, continuity of open issues, and alignment on priorities.
Incident Management: Lead incident triage, troubleshooting, and resolution efforts for store technology issues, ensuring minimal disruption to business operations.
Process Improvement: Identify gaps in weekend/evening support processes and implement continuous improvement initiatives to enhance service quality and efficiency.
Reporting & Communication: Provide regular shift reports, weekend performance summaries, and proactive communication to leadership on trends, risks, and operational status.
Knowledge Management: Ensure team members have access to up-to-date knowledge articles, runbooks, and troubleshooting guides to support efficient issue resolution.
Stakeholder Engagement: Build and maintain strong relationships with Whole Foods Market store leadership and cross-functional IT teams to understand business needs and align support priorities.
A day in the life
This manager begins each shift by reviewing handoff notes and aligning the Service Desk team on priorities. During peak store hours, they triage critical incidents ,POS outages, network failures, payment issues, and lead bridge calls to drive resolution. They coach associates in real time, monitor SLA dashboards, and communicate incident status to leadership when needed . As the shift closes, they compile performance summaries and document handoff notes for the next team. Weekends demand heightened focus as Whole Foods Market stores experience the highest traffic, requiring proactive trend monitoring and rapid escalation management across all five days.
About the team
.
BASIC QUALIFICATIONS
- Experience leading technology teams as an information technology operations manager
- Bachelor's degree or equivalent, or 4+ years of professional or military experience
- Experience working with operations and business teams to communicate problem impacts and understand business requirements
PREFERRED QUALIFICATIONS
- The ideal candidate has hands-on service desk experience and a clear understanding of incident management, team coordination, and customer service fundamentals, with a readiness to grow into a leadership role supporting operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 72,900.00 - 127,600.00 USD annually
DESCRIPTION
We are seeking an experienced IT Support Manager to lead weekend and evening Service Desk operations (Thursday through Mon) supporting the Whole Foods Market business. This role is critical to ensuring uninterrupted, high-quality technical support during weekend hours. The IT Support Manager will provide direct leadership to the Service Desk team, serve as the primary escalation point during off-hours, and drive operational excellence across all weekend and evening support activities.
Key job responsibilities
Team Leadership: Manage, coach, and develop a team of Service Desk associates during weekend and evening shifts, ensuring consistent performance and professional growth.
Peak Hour Coverage: Own end-to-end Service Desk operations during peak support hours (Thursday – Monday), ensuring adequate staffing, coverage, and response times.
Escalation Management: Serve as the primary point of escalation for critical and high-severity incidents impacting Whole Foods Market store operations during assigned shifts.
Operational Excellence: Monitor and drive key service desk performance metrics including first-contact resolution, average response time, ticket volume, and customer satisfaction.
Cross-Shift Coordination: Partner closely with weekday leadership and the Service Readiness team to ensure seamless handoffs, continuity of open issues, and alignment on priorities.
Incident Management: Lead incident triage, troubleshooting, and resolution efforts for store technology issues, ensuring minimal disruption to business operations.
Process Improvement: Identify gaps in weekend/evening support processes and implement continuous improvement initiatives to enhance service quality and efficiency.
Reporting & Communication: Provide regular shift reports, weekend performance summaries, and proactive communication to leadership on trends, risks, and operational status.
Knowledge Management: Ensure team members have access to up-to-date knowledge articles, runbooks, and troubleshooting guides to support efficient issue resolution.
Stakeholder Engagement: Build and maintain strong relationships with Whole Foods Market store leadership and cross-functional IT teams to understand business needs and align support priorities.
A day in the life
This manager begins each shift by reviewing handoff notes and aligning the Service Desk team on priorities. During peak store hours, they triage critical incidents ,POS outages, network failures, payment issues, and lead bridge calls to drive resolution. They coach associates in real time, monitor SLA dashboards, and communicate incident status to leadership when needed . As the shift closes, they compile performance summaries and document handoff notes for the next team. Weekends demand heightened focus as Whole Foods Market stores experience the highest traffic, requiring proactive trend monitoring and rapid escalation management across all five days.
About the team
.
BASIC QUALIFICATIONS
- Experience leading technology teams as an information technology operations manager
- Bachelor's degree or equivalent, or 4+ years of professional or military experience
- Experience working with operations and business teams to communicate problem impacts and understand business requirements
PREFERRED QUALIFICATIONS
- The ideal candidate has hands-on service desk experience and a clear understanding of incident management, team coordination, and customer service fundamentals, with a readiness to grow into a leadership role supporting operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 72,900.00 - 127,600.00 USD annually
See All 14 IT Operations Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find IT Operations Analyst JobsIT Operations Analyst Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
IT Operations Analyst Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Airlines
What Texas Employers Look For
The qualifications that appear most often in IT operations analyst jobs across Texas.
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management
- Proficiency in network monitoring tools and incident response procedures
- Familiarity with cloud environments including AWS, Azure, or Google Cloud
- ITIL Foundation certification or equivalent demonstrated knowledge of service management frameworks
- Strong communication skills for coordinating across technical teams and business stakeholders
IT Operations Analyst Jobs in Texas: Frequently Asked Questions
How do you become a it operations analyst in Texas?
Most IT operations analyst roles in Texas require a bachelor's degree in information technology, computer science, or management information systems, though some employers accept an associate degree paired with relevant experience. There is no state-issued license specific to this role in Texas. Employers consistently value ITIL Foundation certification, CompTIA Network+, or Microsoft certifications as practical credentials. Candidates who gain hands-on experience through internships or helpdesk roles at Texas-based organizations tend to move into analyst positions more quickly.
Which companies hire it operations analysts in Texas?
Employers hiring it operations analysts in Texas right now include Amazon, Flex, and Entegris, based on current listings on Migrate Mate as of September 2026. Texas's concentration of energy companies, large financial institutions, and enterprise technology headquarters means demand is spread across several distinct industries rather than clustering in a single sector.
Which Texas cities have the most it operations analyst jobs?
Houston, Austin, and Round Rock hold the most IT operations analyst openings in Texas, driven largely by the dense concentration of corporate headquarters, financial services firms, and energy sector operations in the Dallas-Fort Worth and Houston metros, while Austin's growing technology industry anchors demand in Central Texas.
Are there remote it operations analyst jobs in Texas?
Yes, and more than many IT roles, since much of the analytical and monitoring work can be done remotely when infrastructure is cloud-based. About 50% of IT operations analyst openings tied to Texas are remote or hybrid as of September 2026, reflecting the desk-based nature of the work. Roles focused on cloud monitoring, ITSM administration, and reporting tend to be the most remote-eligible, while positions requiring hands-on data center access remain primarily on-site.
How can I get hired as a it operations analyst in Texas with little or no experience?
The most realistic entry path is starting in a helpdesk or IT support role, which large Texas employers such as Dell Technologies, Texas Health Resources, and major state agencies use as a feeder into operations analyst positions. Candidates who earn an ITIL Foundation certificate or CompTIA A+ credential before applying stand out in entry-level screening. Associate-level operations roles, systems monitoring technician positions, and IT coordinator titles at Texas-based managed service providers are common lateral moves that build the hands-on experience hiring managers look for.
Where can I find and apply to it operations analyst jobs in Texas?
You can find and apply to IT operations analyst jobs in Texas on Migrate Mate, which lists current Texas openings updated regularly. Search the available roles, identify the ones that match your experience and location preference, and apply directly to each position that fits.
See All 14 IT Operations Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find IT Operations Analyst Jobs