IT Operations Manager Jobs in Florida
IT Operations Manager jobs in Florida are in strong demand, with openings concentrated across technology services, healthcare systems, financial services, and defense contracting at levels from IT team lead through senior director. Miami, Tampa, and Orlando anchor most of the hiring, with established employers such as Lockheed Martin, AdventHealth, and Fidelity National Information Services actively seeking candidates with infrastructure, service delivery, and cloud operations backgrounds. Certifications like ITIL and PMP alongside hands-on experience with enterprise environments are the most consistent differentiators in Florida listings. Find a role that fits below and apply directly.
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We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
The Business Operations Coordinator III is responsible for supporting daily resort operations, including tour reception, guest services, gifting, contract administration, financial reconciliation, reporting, and administrative support. This position ensures the accurate processing and maintenance of operational, financial, and contractual records in accordance with Travel + Leisure (T+L) policies, procedures, and Standard Operating Procedures (SOPs).
The Coordinator provides exceptional customer service to guests, Property Owners, and internal business partners while maintaining the confidentiality and integrity of sensitive information. This role also provides operational and technical support for Sales and Marketing training classes, assists with technology-related initiatives, and supports multiple resort locations as business needs require.
The successful candidate must demonstrate strong organizational, customer service, troubleshooting, and technical support skills, with the ability to work independently, manage competing priorities, and collaborate across departments to maintain operational efficiency and a professional guest experience.
Essential Job Responsibilities
Responsibilities include, but are not limited to, the following:
1. Tour Reception and Sales Operations – 15%
- Welcome and qualify touring guests, collect and validate required guest information, and ensure accurate documentation.
- Assign tours to Sales Agents according to established procedures and communicate relevant information to the Sales and Marketing teams.
- Maintain accurate tour records and support efficient tour flow and daily operational performance.
2. Guest Services and Customer Support – 10%
- Deliver professional, courteous, and responsive service to guests, Property Owners, and internal business partners.
- Answer incoming calls, respond to inquiries, and provide accurate information regarding tours, gifting, and contractual matters.
- Assist Property Owners with contract-related questions and concerns, escalating complex issues when appropriate.
- Resolve routine operational issues while maintaining a positive guest experience.
3. Gifting, Reconciliation, and Inventory Controls – 20%
- Distribute guest premiums and gifts upon completion of presentations in accordance with established eligibility requirements and procedures.
- Complete daily reconciliation of gifts, tours, and contracts across applicable systems.
- Maintain accurate gifting records, monitor inventory as assigned, and resolve discrepancies promptly.
- Ensure all gifting transactions are properly documented and comply with company policies and cost-control requirements.
4. Data Entry, Reporting, and Financial Reconciliation – 20%
- Enter, verify, and maintain tour, gifting, and contractual information in the Central Reservation System (CRS), Epiphany (EPNY), and other applicable systems.
- Generate operational reports and validate data for accuracy, completeness, and timely submission.
- Prepare and balance cash, down payments, site statistics, and other required financial documentation for the Contracts Department.
- Support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting through timely and accurate recordkeeping.
- Research discrepancies and coordinate with the appropriate departments to ensure proper resolution.
5. Document Management, Compliance, and Data Security – 5%
- File, organize, maintain, and secure contracts, financial records, and other confidential documentation in accordance with company procedures.
- Protect Personally Identifiable Information (PII) and payment card information in accordance with applicable privacy and PCI requirements.
- Ensure records are complete, accessible to authorized personnel, and maintained in accordance with document-retention standards.
- Follow established controls to safeguard company assets and support audit readiness.
6. Contract Administration and Sales Support – 20%
- Prepare, review, and process timeshare sales contracts and supporting documentation for the Sales Department and Property Owners.
- Verify contract information for completeness and accuracy before processing and submission.
- Assist with the preparation, organization, and maintenance of legal and contractual documents in accordance with established procedures.
- Partner with Sales leadership and the Administrative Supervisor to address documentation issues and support timely contract processing and securitization.
- Identify missing or inaccurate information and coordinate corrections to minimize processing delays.
7. Administrative, Technology, and Training Support – 10%
- Provide administrative and operational support to Sales, Marketing, Human Resources, IT, Resort Operations, and other internal departments as needed.
- Support Sales and Marketing training classes by coordinating technology setup, preparing equipment and materials, verifying system access and connectivity, and troubleshooting technical issues.
- Provide basic technical support for computers, printers, mobile devices, and other operational equipment within the scope of the role.
- Assist with classroom readiness, training logistics, and technology-related needs to help ensure classes begin on schedule and operate efficiently.
- Travel to and support multiple resort locations when operational or technical assistance is needed.
- Collaborate with IT, resort leadership, and cross-functional teams to resolve technical issues and support business initiatives.
- Assist with special projects, reporting, process improvements, and other operational and technology initiatives as assigned.
8. Additional Responsibilities
- Perform other duties and responsibilities as assigned to support business operations and departmental objectives.
Travel and Schedule Requirements
- Ability and willingness to travel to and support multiple resort locations when assistance is needed.
- Flexibility to work weekends as business needs require, including supporting scheduled Sales and Marketing training classes and operational initiatives.
- Ability to adjust priorities and provide support across locations based on changing business needs.
Minimum Requirements and Qualifications
Education
- High school diploma or equivalent required.
- Equivalent combinations of education and relevant experience may be considered in accordance with company guidelines.
Job Experience
- Five years of general office administration and customer service experience required.
- Experience in hospitality, resort operations, timeshare, contract administration, or Sales and Marketing support preferred.
- Experience with financial reconciliation, data entry, document processing, or operational reporting preferred.
- Experience providing basic technical support or assisting with training and technology setup preferred.
Knowledge and Skills
- Strong customer service, communication, organization, and problem-solving skills.
- Strong troubleshooting and technical support skills, with the ability to identify issues, evaluate solutions, and resolve routine problems.
- Ability to work independently while supporting operational and technology initiatives across multiple resort locations.
- Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced operational environment.
- Strong attention to detail when processing contracts, financial records, and confidential information.
- Ability to collaborate effectively with Sales, Marketing, IT, Accounting, Human Resources, and Resort Operations.
- Ability to exercise sound judgment within established guidelines and escalate issues appropriately.
- Flexibility to work weekends and travel between resort locations as business needs require.
- Commitment to maintaining confidentiality, protecting company assets, and following established policies and procedures.
Technical Skills
- Proficiency in Microsoft Outlook, Word, and Excel.
- Experience using Central Reservation Systems (CRS), Epiphany (EPNY), or comparable operational systems preferred.
- Ability to learn and navigate company-specific software, reporting tools, and business applications.
- Strong troubleshooting skills, with the ability to identify and resolve routine system, equipment, and connectivity issues.
- Ability to support classroom technology, equipment readiness, and system access for Sales and Marketing training sessions.
Complexity and Decision-Making Authority
Level of Decision-Making Authority
The Coordinator makes routine operational decisions within established policies and procedures. The position may exercise judgment when addressing guest or Property Owner concerns, resolving discrepancies, correcting documentation, and troubleshooting operational or technical issues. Matters involving exceptions, financial approvals, contractual interpretations, or significant business risk must be escalated to the appropriate leader.
Level of Autonomy
The Coordinator independently manages assigned daily responsibilities while adhering to established controls, deadlines, and service standards. Work is subject to daily, weekly, and monthly review to verify the accuracy and completeness of tour records, gifting reconciliations, financial documentation, contractual paperwork, and assigned technical support responsibilities.
Impact of Incumbent's Decisions on the Organization
The Coordinator's accuracy, judgment, and timeliness directly affect guest satisfaction, operational efficiency, contract processing and securitization, commission payments, revenue recognition, cost-per-tour reporting, marketing payroll accuracy, technology readiness, training effectiveness, and the protection of company assets and confidential information.
Supervisory Responsibility
- No direct supervisory responsibilities.
Scope and Financial Responsibility
The Coordinator supports the achievement of established WCF Scorecard metrics, timely completion of Accounting deliverables, accurate financial and operational reporting, Cost of Sales controls, and Product Yield Management objectives.
The position is responsible for maintaining accurate records, reconciling assigned transactions, safeguarding company assets, protecting confidential information, and ensuring compliance with Travel + Leisure policies, procedures, and Standard Operating Procedures.
Through effective coordination, reporting, administrative support, and technology troubleshooting, the Coordinator contributes to operational consistency, financial accuracy, training readiness, and the successful execution of Sales and Marketing activities across supported resort locations.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
The Business Operations Coordinator III is responsible for supporting daily resort operations, including tour reception, guest services, gifting, contract administration, financial reconciliation, reporting, and administrative support. This position ensures the accurate processing and maintenance of operational, financial, and contractual records in accordance with Travel + Leisure (T+L) policies, procedures, and Standard Operating Procedures (SOPs).
The Coordinator provides exceptional customer service to guests, Property Owners, and internal business partners while maintaining the confidentiality and integrity of sensitive information. This role also provides operational and technical support for Sales and Marketing training classes, assists with technology-related initiatives, and supports multiple resort locations as business needs require.
The successful candidate must demonstrate strong organizational, customer service, troubleshooting, and technical support skills, with the ability to work independently, manage competing priorities, and collaborate across departments to maintain operational efficiency and a professional guest experience.
Essential Job Responsibilities
Responsibilities include, but are not limited to, the following:
1. Tour Reception and Sales Operations – 15%
- Welcome and qualify touring guests, collect and validate required guest information, and ensure accurate documentation.
- Assign tours to Sales Agents according to established procedures and communicate relevant information to the Sales and Marketing teams.
- Maintain accurate tour records and support efficient tour flow and daily operational performance.
2. Guest Services and Customer Support – 10%
- Deliver professional, courteous, and responsive service to guests, Property Owners, and internal business partners.
- Answer incoming calls, respond to inquiries, and provide accurate information regarding tours, gifting, and contractual matters.
- Assist Property Owners with contract-related questions and concerns, escalating complex issues when appropriate.
- Resolve routine operational issues while maintaining a positive guest experience.
3. Gifting, Reconciliation, and Inventory Controls – 20%
- Distribute guest premiums and gifts upon completion of presentations in accordance with established eligibility requirements and procedures.
- Complete daily reconciliation of gifts, tours, and contracts across applicable systems.
- Maintain accurate gifting records, monitor inventory as assigned, and resolve discrepancies promptly.
- Ensure all gifting transactions are properly documented and comply with company policies and cost-control requirements.
4. Data Entry, Reporting, and Financial Reconciliation – 20%
- Enter, verify, and maintain tour, gifting, and contractual information in the Central Reservation System (CRS), Epiphany (EPNY), and other applicable systems.
- Generate operational reports and validate data for accuracy, completeness, and timely submission.
- Prepare and balance cash, down payments, site statistics, and other required financial documentation for the Contracts Department.
- Support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting through timely and accurate recordkeeping.
- Research discrepancies and coordinate with the appropriate departments to ensure proper resolution.
5. Document Management, Compliance, and Data Security – 5%
- File, organize, maintain, and secure contracts, financial records, and other confidential documentation in accordance with company procedures.
- Protect Personally Identifiable Information (PII) and payment card information in accordance with applicable privacy and PCI requirements.
- Ensure records are complete, accessible to authorized personnel, and maintained in accordance with document-retention standards.
- Follow established controls to safeguard company assets and support audit readiness.
6. Contract Administration and Sales Support – 20%
- Prepare, review, and process timeshare sales contracts and supporting documentation for the Sales Department and Property Owners.
- Verify contract information for completeness and accuracy before processing and submission.
- Assist with the preparation, organization, and maintenance of legal and contractual documents in accordance with established procedures.
- Partner with Sales leadership and the Administrative Supervisor to address documentation issues and support timely contract processing and securitization.
- Identify missing or inaccurate information and coordinate corrections to minimize processing delays.
7. Administrative, Technology, and Training Support – 10%
- Provide administrative and operational support to Sales, Marketing, Human Resources, IT, Resort Operations, and other internal departments as needed.
- Support Sales and Marketing training classes by coordinating technology setup, preparing equipment and materials, verifying system access and connectivity, and troubleshooting technical issues.
- Provide basic technical support for computers, printers, mobile devices, and other operational equipment within the scope of the role.
- Assist with classroom readiness, training logistics, and technology-related needs to help ensure classes begin on schedule and operate efficiently.
- Travel to and support multiple resort locations when operational or technical assistance is needed.
- Collaborate with IT, resort leadership, and cross-functional teams to resolve technical issues and support business initiatives.
- Assist with special projects, reporting, process improvements, and other operational and technology initiatives as assigned.
8. Additional Responsibilities
- Perform other duties and responsibilities as assigned to support business operations and departmental objectives.
Travel and Schedule Requirements
- Ability and willingness to travel to and support multiple resort locations when assistance is needed.
- Flexibility to work weekends as business needs require, including supporting scheduled Sales and Marketing training classes and operational initiatives.
- Ability to adjust priorities and provide support across locations based on changing business needs.
Minimum Requirements and Qualifications
Education
- High school diploma or equivalent required.
- Equivalent combinations of education and relevant experience may be considered in accordance with company guidelines.
Job Experience
- Five years of general office administration and customer service experience required.
- Experience in hospitality, resort operations, timeshare, contract administration, or Sales and Marketing support preferred.
- Experience with financial reconciliation, data entry, document processing, or operational reporting preferred.
- Experience providing basic technical support or assisting with training and technology setup preferred.
Knowledge and Skills
- Strong customer service, communication, organization, and problem-solving skills.
- Strong troubleshooting and technical support skills, with the ability to identify issues, evaluate solutions, and resolve routine problems.
- Ability to work independently while supporting operational and technology initiatives across multiple resort locations.
- Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced operational environment.
- Strong attention to detail when processing contracts, financial records, and confidential information.
- Ability to collaborate effectively with Sales, Marketing, IT, Accounting, Human Resources, and Resort Operations.
- Ability to exercise sound judgment within established guidelines and escalate issues appropriately.
- Flexibility to work weekends and travel between resort locations as business needs require.
- Commitment to maintaining confidentiality, protecting company assets, and following established policies and procedures.
Technical Skills
- Proficiency in Microsoft Outlook, Word, and Excel.
- Experience using Central Reservation Systems (CRS), Epiphany (EPNY), or comparable operational systems preferred.
- Ability to learn and navigate company-specific software, reporting tools, and business applications.
- Strong troubleshooting skills, with the ability to identify and resolve routine system, equipment, and connectivity issues.
- Ability to support classroom technology, equipment readiness, and system access for Sales and Marketing training sessions.
Complexity and Decision-Making Authority
Level of Decision-Making Authority
The Coordinator makes routine operational decisions within established policies and procedures. The position may exercise judgment when addressing guest or Property Owner concerns, resolving discrepancies, correcting documentation, and troubleshooting operational or technical issues. Matters involving exceptions, financial approvals, contractual interpretations, or significant business risk must be escalated to the appropriate leader.
Level of Autonomy
The Coordinator independently manages assigned daily responsibilities while adhering to established controls, deadlines, and service standards. Work is subject to daily, weekly, and monthly review to verify the accuracy and completeness of tour records, gifting reconciliations, financial documentation, contractual paperwork, and assigned technical support responsibilities.
Impact of Incumbent's Decisions on the Organization
The Coordinator's accuracy, judgment, and timeliness directly affect guest satisfaction, operational efficiency, contract processing and securitization, commission payments, revenue recognition, cost-per-tour reporting, marketing payroll accuracy, technology readiness, training effectiveness, and the protection of company assets and confidential information.
Supervisory Responsibility
- No direct supervisory responsibilities.
Scope and Financial Responsibility
The Coordinator supports the achievement of established WCF Scorecard metrics, timely completion of Accounting deliverables, accurate financial and operational reporting, Cost of Sales controls, and Product Yield Management objectives.
The position is responsible for maintaining accurate records, reconciling assigned transactions, safeguarding company assets, protecting confidential information, and ensuring compliance with Travel + Leisure policies, procedures, and Standard Operating Procedures.
Through effective coordination, reporting, administrative support, and technology troubleshooting, the Coordinator contributes to operational consistency, financial accuracy, training readiness, and the successful execution of Sales and Marketing activities across supported resort locations.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
See All 17 IT Operations Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find IT Operations Manager JobsIT Operations Manager Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
IT Operations Manager Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
What Florida Employers Look For
The qualifications that appear most often in IT operations manager jobs across Florida.
- Bachelor's degree in information technology, computer science, or a related field required
- Five or more years of IT operations or infrastructure management experience expected
- ITIL Foundation certification strongly preferred across Florida enterprise and healthcare employers
- Demonstrated experience managing service desks, network infrastructure, or cloud environments
- Proficiency with enterprise platforms such as ServiceNow, Azure, or AWS environments
- Strong vendor management and IT budget oversight experience valued by Florida employers
IT Operations Manager Jobs in Florida: Frequently Asked Questions
How do you become a it operations manager in Florida?
Most Florida employers expect a bachelor's degree in information technology, computer science, or a related field combined with progressive experience in IT support, systems administration, or infrastructure roles. No state-issued license is required for this role in Florida, but widely recognized certifications such as ITIL, CompTIA Network+, and PMP carry real weight in local hiring. Many candidates move into management after proving themselves in senior analyst or systems engineer positions at Florida's large healthcare systems, financial firms, or defense contractors.
How much do IT operations managers make in Florida?
IT operations managers in Florida earn a median of about $101,580 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $48,670 for the lowest 10% to over $226,080 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it operations managers in Florida?
Employers hiring it operations managers in Florida right now include Amazon, BDO, and Jabil, based on current listings on Migrate Mate as of November 2026. Florida's concentration of large healthcare networks, financial technology firms, and defense contractors means consistent year-round demand for candidates with enterprise IT operations experience.
Which Florida cities have the most it operations manager jobs?
Orlando, Doral, and Tampa have the most it operations manager openings in Florida. Miami's density of financial services and multinational headquarters drives demand there, Tampa's growing technology and healthcare corridor anchors a large share of openings, and Orlando's mix of hospitality technology, defense, and regional healthcare systems keeps that market active as well.
Are there remote it operations manager jobs in Florida?
Yes, though they are less common than in purely analytical roles because the position often requires on-site oversight of infrastructure, vendors, and teams. About 100% of it operations manager openings tied to Florida are remote or hybrid as of November 2026, and the positions most likely to allow flexibility are those focused on cloud operations, IT governance, or vendor and service delivery management rather than hands-on data center or network work.
How can I get hired as a it operations manager in Florida with little or no experience?
The most realistic path is moving into an IT operations supervisor or team lead role after several years as a systems administrator, help desk manager, or network engineer at a Florida employer. Large Florida healthcare systems and financial services firms regularly hire IT coordinators and senior analysts who are on a management track. Earning an ITIL Foundation certification before applying signals readiness for operations leadership, and Florida's community college workforce programs can accelerate that credential at lower cost than national providers.
Where can I find and apply to it operations manager jobs in Florida?
You can find and apply to it operations manager jobs in Florida on Migrate Mate, which lists current Florida openings from employers actively hiring. Search for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 17 IT Operations Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find IT Operations Manager Jobs