IT Support Analyst Jobs in Ohio
IT Support Analyst jobs in Ohio are in consistent demand, with strong hiring concentrated in healthcare systems, financial services, manufacturing, and higher education. Columbus, Cleveland, and Cincinnati anchor most of the openings, where employers like Nationwide, Cleveland Clinic, and Procter & Gamble maintain large IT support teams. The most sought-after specialties include help desk operations, endpoint management, and Active Directory administration. Find a role that fits below and apply directly.
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Job Description
IT Technical Support Analyst-FMI Technology Hardware & Application Support8918 Beckett Rd, West Chester, OH 45069
SSSUP
Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm
OVERVIEW:
Working as Full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations and Fulfillment systems. You will be an intricate part of the day-to-day business. You will assist employees by supporting FMI Technology Hardware & applications and their associated process flows throughout the various IT systems. You will use your knowledge and expertise to make recommendations for operational and support excellence. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
RESPONSIBILITIES:
o Providing technical support, expertise, and fluidity for the various FMI Technology hardware applications and systems through service tickets, phone calls, and emails
o Troubleshooting processes and debugging user interface (UI) applications, hardware and system integrations
o Creating and maintaining a variety of queries and technical documentation
o Determining the root cause of various hardware, software, application and database sync problems
o Collaborating with other IT teams across a wide variety of systems
o Providing technical support for level one support teams within the company
o Providing 24x7 support on critical systems in an on-call rotation
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o 18 years of age or older
o Possess or working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science, Industrial Engineering, Process Engineering OR possess IT work experience OR Fastenal work experience
o Excellent written and oral communication skills, especially via telephone and email
o Proficient computer skills
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Highly motivated, self directed and customer service oriented
o Demonstrate strong organization, planning and prioritizing abilities
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Willingness to travel
o Pass the required drug screen and background check (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
o Possess 3 years of IT related work experience
o Prior customer service experience
o Knowledge of programming languages and SQL
ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS:
Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.
Please respond by 11-12-2026.
Equal Opportunity Employer
Job Description
IT Technical Support Analyst-FMI Technology Hardware & Application Support8918 Beckett Rd, West Chester, OH 45069
SSSUP
Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm
OVERVIEW:
Working as Full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations and Fulfillment systems. You will be an intricate part of the day-to-day business. You will assist employees by supporting FMI Technology Hardware & applications and their associated process flows throughout the various IT systems. You will use your knowledge and expertise to make recommendations for operational and support excellence. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
RESPONSIBILITIES:
o Providing technical support, expertise, and fluidity for the various FMI Technology hardware applications and systems through service tickets, phone calls, and emails
o Troubleshooting processes and debugging user interface (UI) applications, hardware and system integrations
o Creating and maintaining a variety of queries and technical documentation
o Determining the root cause of various hardware, software, application and database sync problems
o Collaborating with other IT teams across a wide variety of systems
o Providing technical support for level one support teams within the company
o Providing 24x7 support on critical systems in an on-call rotation
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o 18 years of age or older
o Possess or working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science, Industrial Engineering, Process Engineering OR possess IT work experience OR Fastenal work experience
o Excellent written and oral communication skills, especially via telephone and email
o Proficient computer skills
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Highly motivated, self directed and customer service oriented
o Demonstrate strong organization, planning and prioritizing abilities
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Willingness to travel
o Pass the required drug screen and background check (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
o Possess 3 years of IT related work experience
o Prior customer service experience
o Knowledge of programming languages and SQL
ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS:
Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.
Please respond by 11-12-2026.
Equal Opportunity Employer
See All 7 IT Support Analyst Jobs in Ohio
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Find IT Support Analyst JobsIT Support Analyst Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
IT Support Analyst Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
What Ohio Employers Look For
The qualifications that appear most often in IT support analyst jobs across Ohio.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral credential preferred by most Ohio employers
- One to three years of hands-on experience troubleshooting hardware, software, and network issues
- Proficiency with Windows OS environments, Microsoft 365, and common ticketing systems like ServiceNow
- Strong verbal communication skills for end-user support in person and over remote sessions
- Familiarity with Active Directory user account management and basic network connectivity troubleshooting
IT Support Analyst Jobs in Ohio: Frequently Asked Questions
How do you become a it support analyst in Ohio?
Ohio does not require a state-issued license to work as an it support analyst, so the path runs through education and vendor-neutral credentials. Most Ohio employers expect at least an associate degree in information technology or a related field, and CompTIA A+ is widely treated as the baseline certification across industries. Candidates who add CompTIA Network+ or a Microsoft certification alongside hands-on lab or helpdesk experience move through the hiring process faster.
Which companies hire it support analysts in Ohio?
Employers hiring it support analysts in Ohio right now include IMCD, ALTIVIA, and Fastenal, based on current listings on Migrate Mate as of November 2026. Ohio's concentration of hospital networks, insurance carriers, and large manufacturers means demand for support analysts stays steady across multiple sectors beyond pure technology companies.
Which Ohio cities have the most it support analyst jobs?
Berea, Parma, and Dayton account for the largest share of it support analyst openings in Ohio. Columbus leads because of its dense cluster of insurance, financial services, and state government employers, while Cleveland's major health systems and Cincinnati's corporate headquarters at firms like Procter & Gamble and Fifth Third Bank sustain consistent IT support hiring in those metros.
Are there remote it support analyst jobs in Ohio?
Yes, but they're less common than in purely desk-based fields because a meaningful share of it support analyst work requires on-site hardware troubleshooting and in-person end-user assistance. About 0% of it support analyst openings tied to Ohio are remote or hybrid as of November 2026. Roles focused on software support, ticketing, and remote desktop administration are the most likely to carry a flexible or fully remote arrangement.
How can I get hired as a it support analyst in Ohio with little or no experience?
The most realistic entry point is a help desk or desktop support technician role, which Ohio healthcare systems, universities, and managed service providers hire for regularly with minimal experience required. Large Ohio employers like Ohio State University, Cleveland Clinic, and regional managed service providers run internship and associate technician programs suited to candidates early in their careers. Earning CompTIA A+ before applying and building a home lab to demonstrate hands-on troubleshooting gives candidates a clear edge over other applicants without a work history.
Where can I find and apply to it support analyst jobs in Ohio?
You can find and apply to it support analyst jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers across the state. Find roles that fit your experience and location, then apply directly to each employer through the listing.
See All 7 IT Support Analyst Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Support Analyst Jobs