IT Support Analyst Jobs in Ohio
IT Support Analyst jobs in Ohio are in consistent demand, with strong hiring concentrated in healthcare systems, financial services, manufacturing, and higher education. Columbus, Cleveland, and Cincinnati anchor most of the openings, where employers like Nationwide, Cleveland Clinic, and Procter & Gamble maintain large IT support teams. The most sought-after specialties include help desk operations, endpoint management, and Active Directory administration. Find a role that fits below and apply directly.
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Showing 5 of 8+ IT Support Analyst jobs
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team
Our IT team manages support, projects, and initiatives for technology at Upstart. From help desk inquiries to onboarding and off-boarding employees, troubleshooting employees’ network connections, system and application access, remote connections, and overall computer set-up.
As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles.
How you’ll make an impact:
- Keep help desk inquiries and requests organized and up to date via internal ticketing system (Jira Service Desk).
- Onboarding and off-boarding of new employees, temporary employees, vendors, and contractors.
- Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
- Provide excellent service to internal and external clients; ensuring they feel that their problems are understood and addressed with minimal impact to the clients’ productivity.
- Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others.
- Identify technological issue trends to proactively prevent problems and develop processes to resolve.
- Respond to help desk inquiries in a succinct and meaningful way.
- Resolve issues with Okta, GSuite, Atlassian, Slack, etc.
What we’re looking for:
- Minimum requirements:
- Have 2+ years of experience in a technical support or customer service environment supporting Mac OS.
- Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
- You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues.
- Have experience or involvement with IT projects or large initiatives.
- Have proficient understanding of internal and external customer requirements.
- Have excellent written and verbal communication skills.
- Are able to work with external vendors for services and support
- Preferred qualifications:
- Have strong familiarity with IT Operations and cloud applications.
- You are able to create new support workflows.
Position Location - 5 days a week into Columbus office
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Quarter at our other locations including Burlingame CA, Austin TX, and New York NY. If you need to travel to make these meetups, Upstart will cover all travel related expenses.
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team
Our IT team manages support, projects, and initiatives for technology at Upstart. From help desk inquiries to onboarding and off-boarding employees, troubleshooting employees’ network connections, system and application access, remote connections, and overall computer set-up.
As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles.
How you’ll make an impact:
- Keep help desk inquiries and requests organized and up to date via internal ticketing system (Jira Service Desk).
- Onboarding and off-boarding of new employees, temporary employees, vendors, and contractors.
- Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
- Provide excellent service to internal and external clients; ensuring they feel that their problems are understood and addressed with minimal impact to the clients’ productivity.
- Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others.
- Identify technological issue trends to proactively prevent problems and develop processes to resolve.
- Respond to help desk inquiries in a succinct and meaningful way.
- Resolve issues with Okta, GSuite, Atlassian, Slack, etc.
What we’re looking for:
- Minimum requirements:
- Have 2+ years of experience in a technical support or customer service environment supporting Mac OS.
- Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
- You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues.
- Have experience or involvement with IT projects or large initiatives.
- Have proficient understanding of internal and external customer requirements.
- Have excellent written and verbal communication skills.
- Are able to work with external vendors for services and support
- Preferred qualifications:
- Have strong familiarity with IT Operations and cloud applications.
- You are able to create new support workflows.
Position Location - 5 days a week into Columbus office
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Quarter at our other locations including Burlingame CA, Austin TX, and New York NY. If you need to travel to make these meetups, Upstart will cover all travel related expenses.
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
See All 8 IT Support Analyst Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Support Analyst JobsIT Support Analyst Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
IT Support Analyst Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Ohio Employers Look For
The qualifications that appear most often in IT support analyst jobs across Ohio.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral credential preferred by most Ohio employers
- One to three years of hands-on experience troubleshooting hardware, software, and network issues
- Proficiency with Windows OS environments, Microsoft 365, and common ticketing systems like ServiceNow
- Strong verbal communication skills for end-user support in person and over remote sessions
- Familiarity with Active Directory user account management and basic network connectivity troubleshooting
IT Support Analyst Jobs in Ohio: Frequently Asked Questions
How do you become a it support analyst in Ohio?
Ohio does not require a state-issued license to work as an it support analyst, so the path runs through education and vendor-neutral credentials. Most Ohio employers expect at least an associate degree in information technology or a related field, and CompTIA A+ is widely treated as the baseline certification across industries. Candidates who add CompTIA Network+ or a Microsoft certification alongside hands-on lab or helpdesk experience move through the hiring process faster.
Which companies hire it support analysts in Ohio?
Employers hiring it support analysts in Ohio right now include ALTIVIA, Upstart, and Rocky Brands, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of hospital networks, insurance carriers, and large manufacturers means demand for support analysts stays steady across multiple sectors beyond pure technology companies.
Which Ohio cities have the most it support analyst jobs?
Columbus, Berea, and Parma account for the largest share of it support analyst openings in Ohio. Columbus leads because of its dense cluster of insurance, financial services, and state government employers, while Cleveland's major health systems and Cincinnati's corporate headquarters at firms like Procter & Gamble and Fifth Third Bank sustain consistent IT support hiring in those metros.
Are there remote it support analyst jobs in Ohio?
Yes, but they're less common than in purely desk-based fields because a meaningful share of it support analyst work requires on-site hardware troubleshooting and in-person end-user assistance. About 0% of it support analyst openings tied to Ohio are remote or hybrid as of September 2026. Roles focused on software support, ticketing, and remote desktop administration are the most likely to carry a flexible or fully remote arrangement.
How can I get hired as a it support analyst in Ohio with little or no experience?
The most realistic entry point is a help desk or desktop support technician role, which Ohio healthcare systems, universities, and managed service providers hire for regularly with minimal experience required. Large Ohio employers like Ohio State University, Cleveland Clinic, and regional managed service providers run internship and associate technician programs suited to candidates early in their careers. Earning CompTIA A+ before applying and building a home lab to demonstrate hands-on troubleshooting gives candidates a clear edge over other applicants without a work history.
Where can I find and apply to it support analyst jobs in Ohio?
You can find and apply to it support analyst jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers across the state. Find roles that fit your experience and location, then apply directly to each employer through the listing.
See All 8 IT Support Analyst Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find IT Support Analyst Jobs