IT Support Analyst Jobs in Texas
IT Support Analyst jobs in Texas are concentrated in enterprise technology, healthcare systems, financial services, and state government, with demand across entry-level helpdesk roles through senior infrastructure positions. Houston, Dallas, and Austin are the largest hiring markets, with established employers such as Dell Technologies, AT&T, and Texas Children's Hospital consistently seeking analysts to maintain networks, resolve end-user issues, and manage ticketing systems. Cloud support, Active Directory administration, and Microsoft 365 troubleshooting are the most in-demand specialties in Texas listings today. Scan the live roles below and apply to whichever ones fit.
Find IT Support Analyst JobsOverview
Showing 5 of 9+ IT Support Analyst jobs
- Job Category: Information Technology
- Job Type: Full time
- Reqid: J0109361
US | FL | Remote
US | TX | Remote
US | MA | Remote
US | NC | Remote
Full time
J0109361
THE OPPORTUNITY
Title: Sr. IT Application Support Analyst (Level 3 Support)
Location: US, 100% remote (Candidates must be residing in the USA).
Shifts: Open to participate in shift rotations and on-call rotations required.
Eligibility Requirements: Eligibility to obtain and maintain a U.S. Government security clearance.
Iron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our commercial and US government clients.
In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.
What You’ll Do
In this role, you will:
- Lead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved.
- Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform.
- Ensure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance.
- Drive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management.
- Take full ownership and accountability for assigned tasks and projects, ensuring they are completed with high quality and within the expected timelines.
What You’ll Bring
The ideal candidate will have:
- Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
- Advanced level experience supporting cloud-based architecture and cloud-based platforms and solutions, as well as on-prem multi-tier architectures. Strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.
- Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.
- Strong experience with Linux.
- Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.
Desired Skills:
- Working knowledge of cloud application support and maintenance.
- Hands-on experience with modern observability frameworks and monitoring tools (e.g.,Datadog, Grafana)
- Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, and REST API technologies.
- Experience supporting Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo is a plus.
- Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.
- Minimum Bachelor’s degree required (BS, MS, or MBA from an accredited/recognized university).
What We Offer
Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.
Reasonably expected salary range: $107,500.00 - $143,300.00
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement
Requisition: J0109361
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
- Job Category: Information Technology
- Job Type: Full time
- Reqid: J0109361
US | FL | Remote
US | TX | Remote
US | MA | Remote
US | NC | Remote
Full time
J0109361
THE OPPORTUNITY
Title: Sr. IT Application Support Analyst (Level 3 Support)
Location: US, 100% remote (Candidates must be residing in the USA).
Shifts: Open to participate in shift rotations and on-call rotations required.
Eligibility Requirements: Eligibility to obtain and maintain a U.S. Government security clearance.
Iron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our commercial and US government clients.
In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.
What You’ll Do
In this role, you will:
- Lead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved.
- Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform.
- Ensure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance.
- Drive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management.
- Take full ownership and accountability for assigned tasks and projects, ensuring they are completed with high quality and within the expected timelines.
What You’ll Bring
The ideal candidate will have:
- Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
- Advanced level experience supporting cloud-based architecture and cloud-based platforms and solutions, as well as on-prem multi-tier architectures. Strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.
- Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.
- Strong experience with Linux.
- Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.
Desired Skills:
- Working knowledge of cloud application support and maintenance.
- Hands-on experience with modern observability frameworks and monitoring tools (e.g.,Datadog, Grafana)
- Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, and REST API technologies.
- Experience supporting Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo is a plus.
- Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.
- Minimum Bachelor’s degree required (BS, MS, or MBA from an accredited/recognized university).
What We Offer
Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.
Reasonably expected salary range: $107,500.00 - $143,300.00
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement
Requisition: J0109361
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
See All 9 IT Support Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find IT Support Analyst JobsIT Support Analyst Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
IT Support Analyst Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
What Texas Employers Look For
The qualifications that appear most often in IT support analyst jobs across Texas.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral credential demonstrating hardware and software fundamentals
- Hands-on experience with Windows operating systems, Active Directory, and Microsoft 365 administration
- Proven ability to diagnose and resolve helpdesk tickets using an ITSM platform such as ServiceNow
- Familiarity with networking basics including TCP/IP, DNS, DHCP, and VPN configuration
- Strong written and verbal communication skills for end-user support and escalation documentation
IT Support Analyst Jobs in Texas: Frequently Asked Questions
How do you become a it support analyst in Texas?
Texas has no state-issued license required to work as an it support analyst, so the path starts with an associate or bachelor's degree in information technology or a related field from a Texas community college or university. Employers across Austin, Dallas, and Houston consistently prioritize candidates who hold CompTIA A+ and CompTIA Network+ certifications. Building hands-on experience through internships, lab environments, or entry-level helpdesk roles at Texas-based employers is the most direct route into analyst positions.
Which companies hire it support analysts in Texas?
Texas it support analyst roles are posted by Megger, Clutter, and ZT Systems and others right now, based on current listings on Migrate Mate as of November 2026. Texas's dense concentration of corporate headquarters, healthcare systems, and state agency campuses means analyst openings appear consistently across sectors rather than clustering in a single industry.
Which Texas cities have the most it support analyst jobs?
Houston, Austin, and Dallas hold the most it support analyst openings in Texas. Dallas and Houston drive volume through their large concentrations of Fortune 500 headquarters, financial institutions, and major hospital networks, while Austin's growing enterprise technology sector and state government presence sustain strong and consistent demand for analysts at every level.
Are there remote it support analyst jobs in Texas?
Yes, but they are less common than in purely desk-based roles because much of the work involves on-site hardware troubleshooting and direct end-user support. About 25% of it support analyst openings tied to Texas are remote or hybrid as of November 2026, reflecting that hybrid arrangements are more available than fully remote ones. Tier-2 support, cloud administration, and software troubleshooting tasks within the role are the most likely to qualify for remote scheduling.
How can I get hired as a it support analyst in Texas with little or no experience?
The most realistic entry path is an entry-level helpdesk or desktop support technician role at a Texas university, hospital system, or state agency, where turnover creates consistent openings for candidates without extensive experience. Large Texas employers such as UT Health, Texas A&M university system campuses, and major insurers headquartered in Dallas run structured IT apprenticeship and new-grad programs. Completing CompTIA A+ certification and building a home lab portfolio demonstrates readiness to employers who prioritize hands-on skills over years of experience.
Where can I find and apply to it support analyst jobs in Texas?
You can find and apply to it support analyst jobs in Texas on Migrate Mate, which lists current openings tied to Texas employers. Search for roles that match your experience level and specialization, then apply directly to the listings that fit. No sign-up is needed to view and apply to the roles on the page.
See All 9 IT Support Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find IT Support Analyst Jobs