IT Support Analyst Jobs
IT Support Analyst jobs are open across healthcare, finance, education, government, and managed services, from entry-level help desk to senior and lead roles, with specializations in desktop support, service desk operations, and systems administration. Find a role that fits from the openings below and apply directly.
Find IT Support Analyst JobsOverview
Showing 5 of 1,403+ IT Support Analyst jobs
INTRODUCTION
Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
ABOUT THE TEAM
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
THE ROLE
For this role, we are looking for an individual who is looking to get into the IT Service Industry; You might not have held a Tier 1 support role before but are passionate about IT technology and helping others solve their issues. Perhaps you have or currently do hold a position as Tier I support and are looking to move over into the cutting edge of systems and technology at an AI-based, Sales Engagement provider. You should be naturally inquisitive, always striving to learn more, and personally interested or invested in the vast world of technology.
YOUR DAILY ADVENTURES WILL INCLUDE
- Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
- Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
- Escalating Tier 2 and Tier 3 issues effectively
- Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
- Assisting the IT Department in various projects and tasks when needed
- This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.
OUR VISION OF YOU
- Must have 1-2 years prior experience in a customer service role
- Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.
- Experience supporting customers remotely and in person
- Strong time management and organizational skills
- Strong business writing/oration skills
- Prior experience in a Tier I IT support role is a strong plus
- Shipping/Receiving experience is a strong plus
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
INTRODUCTION
Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
ABOUT THE TEAM
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
THE ROLE
For this role, we are looking for an individual who is looking to get into the IT Service Industry; You might not have held a Tier 1 support role before but are passionate about IT technology and helping others solve their issues. Perhaps you have or currently do hold a position as Tier I support and are looking to move over into the cutting edge of systems and technology at an AI-based, Sales Engagement provider. You should be naturally inquisitive, always striving to learn more, and personally interested or invested in the vast world of technology.
YOUR DAILY ADVENTURES WILL INCLUDE
- Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
- Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
- Escalating Tier 2 and Tier 3 issues effectively
- Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
- Assisting the IT Department in various projects and tasks when needed
- This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.
OUR VISION OF YOU
- Must have 1-2 years prior experience in a customer service role
- Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.
- Experience supporting customers remotely and in person
- Strong time management and organizational skills
- Strong business writing/oration skills
- Prior experience in a Tier I IT support role is a strong plus
- Shipping/Receiving experience is a strong plus
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 1,403+ IT Support Analyst Jobs
Jump back to the full list of openings and apply to any IT support analyst role that fits.
Find IT Support Analyst JobsIT Support Analyst Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon101
- CVS Health94
- Tata Consultancy Services (TCS)22
- Citi18
- Abacus.Ai14
Top Industries Hiring
- Healthcare & Medical Services327
- Technology & Software314
- Education105
- Consulting & Professional Services99
- Banking & Financial Services51
What Employers Look For
The qualifications that appear most often in IT support analyst jobs.
- CompTIA A+ certification or equivalent demonstrated hardware and software troubleshooting experience
- Hands-on experience with Windows 10/11 and Microsoft 365 administration
- Proficiency with at least one ITSM ticketing platform such as ServiceNow or Jira Service Management
- Associate or bachelor's degree in information technology, computer science, or a related field
- Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
- Strong written and verbal communication skills for translating technical issues to non-technical users
Tips for Your IT Support Analyst Job Search
Tailor your resume to ticket systems
List the specific ITSM platforms you've used, such as ServiceNow, Jira Service Management, or Zendesk, and include average ticket volumes or resolution rates where you have them. Hiring managers scan for these tools before reading anything else.
Apply early to roles that fit
Migrate Mate lists it support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Certify before targeting mid-level roles
CompTIA A+ is the minimum expected for most tier-2 openings, while Network+ or Security+ will unlock system-focused and government-adjacent roles. Listing in-progress certifications is fine as long as you note the expected completion date.
Filter by environment, not just title
It support analyst openings differ sharply by environment: a 5,000-seat enterprise role is almost nothing like a 50-person startup position. Filter by company size and industry first so your application speaks directly to the setup you'd actually be supporting.
Prepare a break-fix walkthrough for interviews
Most technical screens include a scenario where you diagnose a system or connectivity issue out loud. Practice walking through your troubleshooting logic step by step, naming the tools you'd use and the order you'd rule out causes.
Negotiate on schedule and on-call terms
It support analyst roles often carry rotating on-call or after-hours coverage that isn't always clear in the job posting. Ask directly about the on-call schedule before accepting an offer, and treat it as a negotiable term alongside any other compensation.
IT Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most it support analysts?
The companies hiring the most it support analysts right now include Amazon, CVS Health, and Tata Consultancy Services (TCS), with the largest share of openings in Texas, California, and Oregon, based on current listings on Migrate Mate as of June 2026. Healthcare systems, managed service providers, and large financial institutions consistently maintain the highest volume of open roles.
How many it support analyst jobs are remote?
About 21% of it support analyst openings are fully remote or hybrid as of June 2026, though on-site roles remain common wherever hands-on hardware work is required. Remote options are most prevalent for service desk and tier-1 software support positions at larger enterprises and managed service providers.
How do you become an it support analyst?
Start by earning a foundational certification like CompTIA A+, which demonstrates core hardware, software, and troubleshooting competency to employers. Pair that with hands-on practice through a home lab, volunteer IT work, or an internship. Build familiarity with a ticketing system and Windows environments, then apply to entry-level help desk or desktop support roles to gain the documented experience that mid-level analyst positions require.
Can you get an it support analyst job with little or no experience?
Yes, many employers will hire candidates with no formal work history if you can show hands-on competency through certifications, a home lab, or volunteer IT support. Entry-level help desk roles are the standard starting point and typically require only CompTIA A+ or equivalent skills. Emphasize any troubleshooting you've done for friends, family, or a school organization, and apply to roles that list experience as preferred rather than required.
What does the it support analyst interview process look like?
Most it support analyst interviews begin with a recruiter or HR phone screen covering your background and availability, followed by a technical interview where you walk through a troubleshooting scenario out loud. Some employers add a short practical exercise, such as diagnosing a simulated ticket or demonstrating how you'd reset a locked account. Final rounds typically involve a conversation with the IT manager or team lead focused on environment fit and communication style.
Where can I find and apply to it support analyst jobs?
You can find and apply to it support analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience level, preferred environment, and location, then apply directly to each listing that fits.
See All 1,403+ IT Support Analyst Jobs
Jump back to the full list of openings and apply to any IT support analyst role that fits.
Find IT Support Analyst Jobs