IT Support Analyst Jobs
IT Support Analyst jobs are open from entry-level to senior across healthcare, finance, education, and managed service providers, with specializations in help desk operations, endpoint management, and ITSM platform administration. See the openings below and apply to the ones that match your experience.
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Showing 5 of 126+ IT Support Analyst jobs
Title: IT Support Analyst II
Location: Midtown
Org Unit: Desktop Support
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
- Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
- Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
- Triages complex issues that span across multiple technologies (Ex: Networking, Security).
- Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
- Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
- Assists clinical departments with coverage in a dedicated support capacity.
- Manages and configures devices' network connectivity, from port activation to IP assignment.
- Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
- Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
- Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.
Education
- Bachelor's Degree
Experience
Significant related experience (4+ years directly related) can be considered in lieu of degree.
Minimum of 2 years of IT Support in an Enterprise environment.
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.
Knowledge, Skills and Abilities
- Demonstrated experience with an IT Service Management ticketing system.
- Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
- Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
- Familiar in navigation of various and generic OS/GUI systems of devices.
- Demonstrated knowledge of Citrix environment and virtualization technologies.
- Familiar with escalation processes regarding other technology groups.
- Demonstrated experience with network connectivity troubleshooting.
- Able to work in both individual contributor and team setting to accomplish goals.
- Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.
Licenses and Certifications
Working Conditions/Physical Demands
Ability to work flexible hours, including weekends, early mornings and/or late nights.
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
Light travel between office locations, primarily within NYC is required.
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Title: IT Support Analyst II
Location: Midtown
Org Unit: Desktop Support
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
- Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
- Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
- Triages complex issues that span across multiple technologies (Ex: Networking, Security).
- Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
- Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
- Assists clinical departments with coverage in a dedicated support capacity.
- Manages and configures devices' network connectivity, from port activation to IP assignment.
- Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
- Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
- Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.
Education
- Bachelor's Degree
Experience
Significant related experience (4+ years directly related) can be considered in lieu of degree.
Minimum of 2 years of IT Support in an Enterprise environment.
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.
Knowledge, Skills and Abilities
- Demonstrated experience with an IT Service Management ticketing system.
- Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
- Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
- Familiar in navigation of various and generic OS/GUI systems of devices.
- Demonstrated knowledge of Citrix environment and virtualization technologies.
- Familiar with escalation processes regarding other technology groups.
- Demonstrated experience with network connectivity troubleshooting.
- Able to work in both individual contributor and team setting to accomplish goals.
- Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.
Licenses and Certifications
Working Conditions/Physical Demands
Ability to work flexible hours, including weekends, early mornings and/or late nights.
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
Light travel between office locations, primarily within NYC is required.
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
IT Support Analyst Jobs by Experience Level
See All 126+ IT Support Analyst Jobs
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Find IT Support Analyst JobsIT Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Technology & Software
- Consulting & Professional Services
- Manufacturing
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in IT support analyst jobs.
- Proficiency with a major ITSM ticketing platform such as ServiceNow or Jira Service Management
- Experience supporting Windows 10/11 endpoints in an Active Directory environment
- CompTIA A+ certification or an equivalent vendor certification
- Ability to troubleshoot hardware, software, and network connectivity issues independently
- Strong written and verbal communication skills for user-facing support and documentation
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Support Analyst Job Search
Tailor your resume to ticket tiers
List the specific tier levels you've worked, such as Tier 1 help desk or Tier 2 desktop support, and name the ticketing systems you used. Hiring managers scan for these details instantly and generic IT experience gets filtered out fast.
Highlight certifications above your degree
For it support analyst roles, CompTIA A+, Network+, or a Microsoft certification often carries more weight than your degree field. Put active certifications in a dedicated section near the top of your resume so reviewers see them without scrolling.
Apply early to roles that fit
Migrate Mate lists it support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by environment, not just title
Search for openings by environment type, such as Windows-only shops, hybrid Azure environments, or macOS fleets, because your day-to-day skills only transfer cleanly when the tech stack matches. Misaligned environments are the most common source of early attrition in this role.
Prepare a troubleshooting narrative for interviews
Most it support analyst interviews include a scenario question where you walk through diagnosing a real issue. Practice a two-minute story that covers how you identified the root cause, who you escalated to, and what you documented afterward.
Negotiate scope, not just compensation
When you reach the offer stage, ask which ticket categories fall under your role and what the escalation path looks like. Analysts who clarify scope upfront avoid being pulled into work that should belong to network or security teams.
IT Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most it support analysts?
The companies hiring the most it support analysts right now include CoxHealth, Hollywood Casino, and Effortless Office, with the largest share of openings in California, Texas, and Missouri, based on current listings on Migrate Mate as of September 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest ongoing volume of openings.
How many it support analyst jobs are remote?
About 35% of it support analyst openings are fully remote or hybrid as of September 2026, though availability varies significantly by specialization. Roles focused on cloud-based ITSM administration and software troubleshooting are the most likely to be offered remotely, while positions that involve physical hardware support or on-site end-user assistance are typically in-person.
How do you become an it support analyst?
Start by building foundational skills in operating systems, networking basics, and common productivity software, then earn an entry-level certification such as CompTIA A+ to validate that knowledge. Apply to help desk or desktop support roles to gain hands-on ticket experience. From there, document the systems and environments you've worked in and pursue role-specific certifications to move into analyst-level positions.
Can you get hired as an it support analyst with little or no experience?
Yes, many employers hire candidates with no professional experience if you hold a recognized certification and can demonstrate practical troubleshooting ability. Building a home lab, completing a technical bootcamp, or completing a community college IT program gives you concrete examples to reference in interviews. Applying to managed service providers is often the fastest path in because their volume of tickets creates entry-level openings continuously.
What does the it support analyst interview process look like?
Most hiring processes start with a recruiter screen focused on your background and available start date, followed by a technical interview where you walk through a troubleshooting scenario step by step. Some employers add a short practical exercise, such as diagnosing a simulated ticket or explaining how you would handle a password reset request under a specific policy. Final rounds often include a conversation with the team lead about escalation workflows and documentation standards.
Where can I find and apply to it support analyst jobs?
You can find and apply to it support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, preferred environment, and location, then apply directly to each opening that fits.
See All 126+ IT Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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