IT Support Analyst Jobs
IT Support Analyst jobs are open from entry-level to senior across healthcare, finance, education, and managed service providers, with specializations in help desk operations, endpoint management, and ITSM platform administration. See the openings below and apply to the ones that match your experience.
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Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807Department:
1709 IT Service DeskScheduled Weekly Hours:
40Hours:
9:00 AM - 5:30 PMWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. Education Preferred: Associates degree in Computer Science, Information Technology, a related field. Experience Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Skills • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. • Ability to analyze and resolve complex technical issues, often involving multiple systems. • Builds and maintains positive relationships with end users by providing exceptional customer service. • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. Licensure/Certification/Registration N/AFacility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807Department:
1709 IT Service DeskScheduled Weekly Hours:
40Hours:
9:00 AM - 5:30 PMWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. Education Preferred: Associates degree in Computer Science, Information Technology, a related field. Experience Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Skills • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. • Ability to analyze and resolve complex technical issues, often involving multiple systems. • Builds and maintains positive relationships with end users by providing exceptional customer service. • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. Licensure/Certification/Registration N/AIT Support Analyst Jobs by Experience Level
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Find IT Support Analyst JobsIT Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Technology & Software
- Automotive
- Consulting & Professional Services
- Retail
What Employers Look For
The qualifications that appear most often in IT support analyst jobs.
- Proficiency with a major ITSM ticketing platform such as ServiceNow or Jira Service Management
- Experience supporting Windows 10/11 endpoints in an Active Directory environment
- CompTIA A+ certification or an equivalent vendor certification
- Ability to troubleshoot hardware, software, and network connectivity issues independently
- Strong written and verbal communication skills for user-facing support and documentation
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Support Analyst Job Search
Tailor your resume to ticket tiers
List the specific tier levels you've worked, such as Tier 1 help desk or Tier 2 desktop support, and name the ticketing systems you used. Hiring managers scan for these details instantly and generic IT experience gets filtered out fast.
Highlight certifications above your degree
For it support analyst roles, CompTIA A+, Network+, or a Microsoft certification often carries more weight than your degree field. Put active certifications in a dedicated section near the top of your resume so reviewers see them without scrolling.
Apply early to roles that fit
Migrate Mate lists it support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by environment, not just title
Search for openings by environment type, such as Windows-only shops, hybrid Azure environments, or macOS fleets, because your day-to-day skills only transfer cleanly when the tech stack matches. Misaligned environments are the most common source of early attrition in this role.
Prepare a troubleshooting narrative for interviews
Most it support analyst interviews include a scenario question where you walk through diagnosing a real issue. Practice a two-minute story that covers how you identified the root cause, who you escalated to, and what you documented afterward.
Negotiate scope, not just compensation
When you reach the offer stage, ask which ticket categories fall under your role and what the escalation path looks like. Analysts who clarify scope upfront avoid being pulled into work that should belong to network or security teams.
IT Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most it support analysts?
The companies hiring the most it support analysts right now include Cianbro, Martin Brower, and Intone Networks, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest ongoing volume of openings.
How many it support analyst jobs are remote?
About 29% of it support analyst openings are fully remote or hybrid as of August 2026, though availability varies significantly by specialization. Roles focused on cloud-based ITSM administration and software troubleshooting are the most likely to be offered remotely, while positions that involve physical hardware support or on-site end-user assistance are typically in-person.
How do you become an it support analyst?
Start by building foundational skills in operating systems, networking basics, and common productivity software, then earn an entry-level certification such as CompTIA A+ to validate that knowledge. Apply to help desk or desktop support roles to gain hands-on ticket experience. From there, document the systems and environments you've worked in and pursue role-specific certifications to move into analyst-level positions.
Can you get hired as an it support analyst with little or no experience?
Yes, many employers hire candidates with no professional experience if you hold a recognized certification and can demonstrate practical troubleshooting ability. Building a home lab, completing a technical bootcamp, or completing a community college IT program gives you concrete examples to reference in interviews. Applying to managed service providers is often the fastest path in because their volume of tickets creates entry-level openings continuously.
What does the it support analyst interview process look like?
Most hiring processes start with a recruiter screen focused on your background and available start date, followed by a technical interview where you walk through a troubleshooting scenario step by step. Some employers add a short practical exercise, such as diagnosing a simulated ticket or explaining how you would handle a password reset request under a specific policy. Final rounds often include a conversation with the team lead about escalation workflows and documentation standards.
Where can I find and apply to it support analyst jobs?
You can find and apply to it support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, preferred environment, and location, then apply directly to each opening that fits.
See All 121+ IT Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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