IT Support Analyst Jobs
IT Support Analyst jobs are open from entry-level to senior across healthcare, finance, education, and managed service providers, with specializations in help desk operations, endpoint management, and ITSM platform administration. See the openings below and apply to the ones that match your experience.
Find IT Support Analyst JobsOverview
Showing 5 of 130+ IT Support Analyst jobs
At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal's survey of the nation's largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our Los Angeles office.
This position is a full-time on site position.
The Position
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
Key Responsibilities:
- Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
- Collect and track equipment from departed end users following standardized asset tracking procedures.
- Provide support for video conferencing and related A/V on-site systems.
- Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
- Coordinate user requirements with regional supervisors, management, and other IT teams.
- Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
- Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
- Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
- Adhere to organizational change management processes.
- Perform special duties, tasks, or projects, as required.
Qualifications
- Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
- Windows 10 & Windows 11 Operating Systems
- Microsoft Office O365 with a strong acumen in Outlook
- Desktop client v. web-based applications
- Active Directory & Azure AD
- Zoom Rooms & Microsoft Teams
- Desktop Driver Controls
- All-in-One Monitors
- VPN, Remote Access, & Cloud Network Access
- Virtual Desktop Environments and Functions
- Cloud & On-Prem Telephony functions
- Desktop imaging & BIOS controls
- LAN and SD-WAN support
- Minimum 3 years working in ITSM and ITIL environments.
- Self-starter with the ability to manage own time effectively and work autonomously.
- Ability to lift and move items up to 50 lbs.
- Ability to travel throughout the region, if needed.
- Experience working in an environment that promotes active listening, transparency, and customer-centric service.
- Experience in system operations and/or administration a plus.
- Prior law firm experience a big plus.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
- ITIL4 certification preferred (in-house training is available).
Education
- Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
- Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
Why Should You Apply?
- Benefits: Outstanding benefits package, including 401k match and generous PTO plan
- Career Growth: Ample opportunities for professional development and advancement
- Employee Perks: Access to corporate discount plans and other benefits
Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.
Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.
California Residents may review our CCPA notice for applicants and employees here.
Wilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
Please review the official posters for detailed information regarding your rights and protections
Download the E-Verify Participation Poster (English & Spanish)
Download the Right to Work Poster (English & Spanish)
#ZR
At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal's survey of the nation's largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our Los Angeles office.
This position is a full-time on site position.
The Position
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
Key Responsibilities:
- Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
- Collect and track equipment from departed end users following standardized asset tracking procedures.
- Provide support for video conferencing and related A/V on-site systems.
- Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
- Coordinate user requirements with regional supervisors, management, and other IT teams.
- Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
- Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
- Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
- Adhere to organizational change management processes.
- Perform special duties, tasks, or projects, as required.
Qualifications
- Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
- Windows 10 & Windows 11 Operating Systems
- Microsoft Office O365 with a strong acumen in Outlook
- Desktop client v. web-based applications
- Active Directory & Azure AD
- Zoom Rooms & Microsoft Teams
- Desktop Driver Controls
- All-in-One Monitors
- VPN, Remote Access, & Cloud Network Access
- Virtual Desktop Environments and Functions
- Cloud & On-Prem Telephony functions
- Desktop imaging & BIOS controls
- LAN and SD-WAN support
- Minimum 3 years working in ITSM and ITIL environments.
- Self-starter with the ability to manage own time effectively and work autonomously.
- Ability to lift and move items up to 50 lbs.
- Ability to travel throughout the region, if needed.
- Experience working in an environment that promotes active listening, transparency, and customer-centric service.
- Experience in system operations and/or administration a plus.
- Prior law firm experience a big plus.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
- ITIL4 certification preferred (in-house training is available).
Education
- Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
- Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
Why Should You Apply?
- Benefits: Outstanding benefits package, including 401k match and generous PTO plan
- Career Growth: Ample opportunities for professional development and advancement
- Employee Perks: Access to corporate discount plans and other benefits
Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.
Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.
California Residents may review our CCPA notice for applicants and employees here.
Wilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
Please review the official posters for detailed information regarding your rights and protections
Download the E-Verify Participation Poster (English & Spanish)
Download the Right to Work Poster (English & Spanish)
#ZR
IT Support Analyst Jobs by Experience Level
See All 130+ IT Support Analyst Jobs
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Find IT Support Analyst JobsIT Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in IT support analyst jobs.
- Proficiency with a major ITSM ticketing platform such as ServiceNow or Jira Service Management
- Experience supporting Windows 10/11 endpoints in an Active Directory environment
- CompTIA A+ certification or an equivalent vendor certification
- Ability to troubleshoot hardware, software, and network connectivity issues independently
- Strong written and verbal communication skills for user-facing support and documentation
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Support Analyst Job Search
Tailor your resume to ticket tiers
List the specific tier levels you've worked, such as Tier 1 help desk or Tier 2 desktop support, and name the ticketing systems you used. Hiring managers scan for these details instantly and generic IT experience gets filtered out fast.
Highlight certifications above your degree
For it support analyst roles, CompTIA A+, Network+, or a Microsoft certification often carries more weight than your degree field. Put active certifications in a dedicated section near the top of your resume so reviewers see them without scrolling.
Apply early to roles that fit
Migrate Mate lists it support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by environment, not just title
Search for openings by environment type, such as Windows-only shops, hybrid Azure environments, or macOS fleets, because your day-to-day skills only transfer cleanly when the tech stack matches. Misaligned environments are the most common source of early attrition in this role.
Prepare a troubleshooting narrative for interviews
Most it support analyst interviews include a scenario question where you walk through diagnosing a real issue. Practice a two-minute story that covers how you identified the root cause, who you escalated to, and what you documented afterward.
Negotiate scope, not just compensation
When you reach the offer stage, ask which ticket categories fall under your role and what the escalation path looks like. Analysts who clarify scope upfront avoid being pulled into work that should belong to network or security teams.
IT Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most it support analysts?
The companies hiring the most it support analysts right now include Clutter, Vail Resorts, and Rocket Lab USA, with the largest share of openings in California, Texas, and Missouri, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest ongoing volume of openings.
How many it support analyst jobs are remote?
About 38% of it support analyst openings are fully remote or hybrid as of November 2026, though availability varies significantly by specialization. Roles focused on cloud-based ITSM administration and software troubleshooting are the most likely to be offered remotely, while positions that involve physical hardware support or on-site end-user assistance are typically in-person.
How do you become an it support analyst?
Start by building foundational skills in operating systems, networking basics, and common productivity software, then earn an entry-level certification such as CompTIA A+ to validate that knowledge. Apply to help desk or desktop support roles to gain hands-on ticket experience. From there, document the systems and environments you've worked in and pursue role-specific certifications to move into analyst-level positions.
Can you get hired as an it support analyst with little or no experience?
Yes, many employers hire candidates with no professional experience if you hold a recognized certification and can demonstrate practical troubleshooting ability. Building a home lab, completing a technical bootcamp, or completing a community college IT program gives you concrete examples to reference in interviews. Applying to managed service providers is often the fastest path in because their volume of tickets creates entry-level openings continuously.
What does the it support analyst interview process look like?
Most hiring processes start with a recruiter screen focused on your background and available start date, followed by a technical interview where you walk through a troubleshooting scenario step by step. Some employers add a short practical exercise, such as diagnosing a simulated ticket or explaining how you would handle a password reset request under a specific policy. Final rounds often include a conversation with the team lead about escalation workflows and documentation standards.
Where can I find and apply to it support analyst jobs?
You can find and apply to it support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, preferred environment, and location, then apply directly to each opening that fits.
See All 130+ IT Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Support Analyst Jobs