Network Support Technician Jobs

Overview:

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

Responsibilities:

A Laboratory Support Technician (LST) II performs blood specimen collection on adult and pediatric patients including venous, capillary, and blood culture samples. The LST II orders laboratory tests in the Laboratory Information System, processes, files requisitions, processes specimens for testing, prepares samples to be sent to reference laboratories for testing and processes test results that were referred to other reference laboratories. Answers telephone as necessary. The LST II will follow all hospital and laboratory policies and procedures.

• The LST II trains and competency assesses new staff with patience and understanding and acts as a resource for staff regarding daily operations within the assigned area.
• The LST II consistently communicates information clearly and accurately.
• The LST II will also routinely cover additional hours or shifts when coverage is needed.
• Identifies all patients by verifying name, date of birth, as well as verifying medical record number against Epic and/or the paper requisition prior to specimen collection.
• Performs routine/STAT phlebotomy after verifying patient’s identity. Labels specimens in the presence of the patient.
• Communicates with all patients, explaining the procedure, answering questions and providing information in a manner that assures confidentiality and handles health information in accordance with HIPAA regulations.
• Collects appropriate and high quality specimens for all tests ordered (venous and capillary) from all age groups. Routinely works in an efficient manner, regularly meeting the draw standard of 7-9 inpatients and 8-10 outpatients per hour and assists coworkers when work in the assigned area is complete.
• Reviews all specimens and requisitions or batch logs to assure that the appropriate specimen for each test ordered has been collected, each specimen meets the quality requirements, and has been appropriately labeled. Validates that all specimens were transported appropriately and have been received, completing incident reports or other applicable reports when there is a variance. Completes all receiving steps following established Laboratory guidelines.
• Receives the batch and/or specimen in the LIS, entering required information as needed. For tests that have not been entered into the LIS, enters all practitioner orders accurately. Delivers STAT, urgent or other specimens that are processed in the technical area in a timely manner.
• Processes all specimens accurately, consistently relabels and/or aliquots specimens, maintaining specimen integrity. Delivers specimens that are performed within the lab promptly and prepares specimens to be sent to reference labs accurately following established Laboratory policies to meet expected turnaround times.
• Meets requirements of LST I and performs at least four of the following to maintain career ladder status:
• Achieves and maintains national phlebotomy certification
• Routinely draws blood on inpatient floors
• Performs waived testing
• Oversees section supplies and completes purchase requisitions
• Oversees documentation of section maintenance
• Contributes to the selection of LST I candidates
• Regularly monitors Right Fax for any failed faxes and follows up as needed.
• Performs EKGs
• Performs DNA collection
• Performs collection for employee drug testing
• Tracks expiration dates for supplies and takes action to rectify prior to expiration date
• Completes responsibilities defined on the laboratory’s task lists.
• Demonstrates the ability to train and competency assess new staff with patience and understanding.
• Acts as a resource for staff regarding daily operations within the assigned area.
• Consistently shares information/knowledge that is helpful to co-workers and communicates information clearly and accurately.
• Consistently remains calm when faced with obstacles.
• Consistently shows respect for others and their opinion.
• Consistently takes responsibility for oneself and improving own ability.
• Consistently meets deadlines.
• Consistently offers to assist others without being asked.
• Consistently maintains a positive attitude.
• Routinely offers to cover additional hours or shifts when coverage is needed.
• Consistently follows all hospital and laboratory policies and procedures.
• Assists in service recovery when needed.
• Performs other duties as assigned within scope of practice.

Qualifications

Education: High School Diploma or GED, required

Experience: Minimum one (1) year experience as an LST, required
Minimum two (2) years experience as an LST, preferred

License/ Certification: CPT-A Phlebotomy Certification (CPT) from training in a formal phlebotomy program which includes a minimum of sixty hours of didactic training and sixty hours of clinical experience, or one hundred observed phlebotomy draws, preferred

Skills:

- Accountability
- Accuracy
- Computer Skills
- Critical Thinking
- Customer Service
- Interacting with People
- Multi-Tasking

Physical Requirements: Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
Occasional crouching, grasping, kneeling, lifting, pulling, pushing, stooping, visual acuity (color, depth, perception) fit testing
Frequent typing/clerical/dexterity, hearing, reaching, repetitive motion, seeing/monitor/computer use, talking, walking
Constant standing

Hazards: Frequent bodily fluids/bloodborne exposure

Travel: Occasional Travel - The job may require travel from time-to-time, but not on a regular basis

Total Rewards:

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
- And more!

Specific benefit offerings may vary by location and/or position.

Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $18.38/Hr. Max: USD $27.57/Hr.

EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.