IT Support Analyst Jobs in Missouri
IT Support Analyst jobs in Missouri are concentrated in Kansas City and St. Louis, with secondary hiring in Columbia and Springfield, where established employers like Cerner (now Oracle Health), Edward Jones, and SSM Health maintain large IT support teams across enterprise and healthcare environments. Demand is strongest for analysts with experience in help desk operations, endpoint management, and Microsoft 365 administration, with openings at every level from entry-level service desk roles to senior desktop support positions. The market is active year-round, driven by the state's mix of financial services, healthcare systems, and regional headquarters. Scan the live roles below and apply to whichever ones fit.
Find IT Support Analyst JobsOverview
Showing 5 of 11+ IT Support Analyst jobs
We are proud to be a military and veteran-friendly employer.
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO)
- Tuition Reimbursement
- Paid Training
- Career Advancement Opportunities
- Life Insurance & AD&D Coverage
- Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
About This Position:
Essential Functions, Duties, and Responsibilities
- Demonstration of excellent customer service skills with frequent interaction with supported user base.
- Answer all incoming contact requests from supported users across multiple input methods.
- Use documentation, escalation points, and SOP’s to resolve incidents for supported users.
- Work with and coordinate with onsite employees and third party support technicians to resolve on site visits for hardware/software issues.
- Assist customers via phone regarding status of active service desk incidents.
- Handle 24/7 weekly on-call support rotation as needed for team.
- Document interactions with employees and user base in ticketing platform according to team SOP’s.
- Escalate as needed to team leadership.
- Deploy, provision, install and/or other hardware related duties as assigned by management.
- Train employees and user base in day to day hardware and software support needs.
- Train internally on an as-needed basis.
- Complete miscellaneous projects/duties as assigned by management.
- Other duties as determined by the needs of the business.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must be a self-starter who can work well with people at all levels both in and out of the Keefe Group organization and the correctional facility in a professional manner.
- Superior listening skills – Ability to listen carefully and understand a customer’s situation clearly in order to help them.
- Strong customer service skills – Ability to properly handle customer requests, concerns, etc. in a patient, helpful and professional manner.
- Strong interpersonal skills – Ability to create positive interactions with customers and peers.
- Strong written and oral communication skills.
- Ability to work independently or within a team to efficiently and effectively resolve customer concerns or issues.
- Ability to manage and prioritize multiple issues.
- Excellent organizational and time management skills.
- Ability to adapt easily to a constant changing environment.
- Understanding of basic computer/network concepts and experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
- High call volume experience.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
We are proud to be a military and veteran-friendly employer.
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO)
- Tuition Reimbursement
- Paid Training
- Career Advancement Opportunities
- Life Insurance & AD&D Coverage
- Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
About This Position:
Essential Functions, Duties, and Responsibilities
- Demonstration of excellent customer service skills with frequent interaction with supported user base.
- Answer all incoming contact requests from supported users across multiple input methods.
- Use documentation, escalation points, and SOP’s to resolve incidents for supported users.
- Work with and coordinate with onsite employees and third party support technicians to resolve on site visits for hardware/software issues.
- Assist customers via phone regarding status of active service desk incidents.
- Handle 24/7 weekly on-call support rotation as needed for team.
- Document interactions with employees and user base in ticketing platform according to team SOP’s.
- Escalate as needed to team leadership.
- Deploy, provision, install and/or other hardware related duties as assigned by management.
- Train employees and user base in day to day hardware and software support needs.
- Train internally on an as-needed basis.
- Complete miscellaneous projects/duties as assigned by management.
- Other duties as determined by the needs of the business.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must be a self-starter who can work well with people at all levels both in and out of the Keefe Group organization and the correctional facility in a professional manner.
- Superior listening skills – Ability to listen carefully and understand a customer’s situation clearly in order to help them.
- Strong customer service skills – Ability to properly handle customer requests, concerns, etc. in a patient, helpful and professional manner.
- Strong interpersonal skills – Ability to create positive interactions with customers and peers.
- Strong written and oral communication skills.
- Ability to work independently or within a team to efficiently and effectively resolve customer concerns or issues.
- Ability to manage and prioritize multiple issues.
- Excellent organizational and time management skills.
- Ability to adapt easily to a constant changing environment.
- Understanding of basic computer/network concepts and experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
- High call volume experience.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
See All 11 IT Support Analyst Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find IT Support Analyst JobsIT Support Analyst Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
IT Support Analyst Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Missouri Employers Look For
The qualifications that appear most often in IT support analyst jobs across Missouri.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification demonstrating foundational hardware and software troubleshooting skills
- Experience supporting Windows operating systems and Microsoft 365 in a business environment
- Proficiency with help desk ticketing systems such as ServiceNow, Jira, or Remedy
- Ability to diagnose and resolve network connectivity, VPN, and Active Directory issues
- Strong verbal and written communication skills for supporting non-technical end users
IT Support Analyst Jobs in Missouri: Frequently Asked Questions
How do you become a it support analyst in Missouri?
Missouri does not require a state-issued license to work as an it support analyst, so the path starts with an associate or bachelor's degree in information technology or a closely related field from a Missouri institution such as the University of Missouri, Missouri State, or a community college in the St. Louis or Kansas City metro. Employers across the state consistently expect CompTIA A+ certification as a baseline credential, and candidates who add CompTIA Network+ or Microsoft certifications move to the front of the line.
Which companies hire it support analysts in Missouri?
Employers hiring it support analysts in Missouri right now include CoxHealth, First Bank, and Savi Gurus, based on current listings on Migrate Mate as of September 2026. Missouri's mix of large healthcare networks, financial services firms, and regional corporate headquarters keeps demand for support analysts steady across both Kansas City and St. Louis.
Which Missouri cities have the most it support analyst jobs?
St. Louis, Springfield, and Joplin are the Missouri cities with the most it support analyst openings. Kansas City and St. Louis dominate because both metros host large corporate headquarters, major health systems, and regional financial institutions that each maintain substantial IT support teams, while Columbia's concentration of state government offices and the University of Missouri drives consistent openings in that smaller market.
Are there remote it support analyst jobs in Missouri?
Yes, but they are limited compared to purely analytical roles, because a meaningful share of it support analyst work involves hands-on hardware, on-site troubleshooting, and in-person end-user assistance. About 25% of it support analyst openings tied to Missouri are remote or hybrid as of September 2026, with remote work most common for roles focused on software support, application troubleshooting, and Tier 1 help desk work that can be handled entirely by phone or chat.
How can I get hired as a it support analyst in Missouri with little or no experience?
The most realistic entry path is a help desk or service desk associate role, which large Missouri employers such as healthcare systems and financial services firms regularly fill with candidates who hold a CompTIA A+ certification and some hands-on coursework, even without formal work history. Missouri community colleges in the Kansas City and St. Louis metro areas offer IT support programs with employer partnerships, and lateral moves from roles like administrative coordinator or retail electronics technician are common. Building a home lab and documenting it in a short portfolio gives candidates a concrete edge when applying to entry-level openings.
Where can I find and apply to it support analyst jobs in Missouri?
You can find and apply to it support analyst jobs in Missouri on Migrate Mate, which lists current openings from employers hiring across the state. Search the roles available, find the ones that match your experience and location, and apply directly to each one that fits.
See All 11 IT Support Analyst Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find IT Support Analyst Jobs