Technical Support Jobs in Michigan
Technical Support jobs in Michigan concentrate in the automotive technology, manufacturing IT, and healthcare systems sectors, with strong demand at every level from entry-level help desk to senior systems support. Detroit, Grand Rapids, and Ann Arbor are the primary hiring centers, home to anchors like Ford Motor Company, Spectrum Health, and Kforce that maintain consistent technical support teams. Network and cloud support, hardware troubleshooting, and enterprise software administration are the most in-demand specialties across the state. Find a role that fits below and apply directly.
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Position Title
ITS Service Desk Tier I Technical Support Specialist
Job Summary
The ITS Service Desk Technical Support Specialist at Hillsdale College delivers high-quality IT support to faculty, staff, students, and guests. This role is based on the Hillsdale, MI campus but is responsible for providing remote support for the College’s Washington, DC campus, as well as assisting users at other College locations. The position is focused on ensuring timely resolution of incidents and requests, supporting enterprise applications, and maintaining efficient service desk operations aligned with ITIL best practices. While technical expertise is important, the position emphasizes strong customer service, clear communication, and adherence to standardized IT processes.
The ideal candidate will have two or more years of service desk or help desk experience in higher education or enterprise environments, a commitment to exceptional technical support, and the ability to work both independently and collaboratively to serve a diverse user base.
Essential Job Functions
Customer and Technical Support:
- Serve as the first point of contact for IT issues, managing incidents and service requests for the Washington, DC campus remotely, and supporting users at the Hillsdale campus.
- Troubleshoot and resolve issues on Windows and MacOS systems, iOS/Android mobile devices, printers, and basic networking.
- Support the deployment and use of enterprise applications, including Microsoft 365, Google Workspace, Box, and video conferencing platforms (e.g., Zoom, Teams).
- Provide account, access, and permissions support in Active Directory and cloud-based systems.
- Contribute to the development of IT knowledgebase articles and self-service documentation.
Operational Excellence:
- Follow ITIL-aligned processes for incident management, service request fulfillment, and problem management.
- Track, categorize, and prioritize requests in the Service Desk system, ensuring accurate documentation and timely resolution.
- Collaborate with IT teams and vendors to resolve complex issues and improve service delivery.
- Clearly communicate technical solutions to non-technical audiences, focusing on user satisfaction.
- Participate in continuous improvement efforts to streamline service desk operations and enhance efficiency.
Problem Management and Proactive Support:
- Identify recurring issues and trends, collaborating with peers to investigate root causes and recommend long-term solutions.
- Document fixes and procedures to reduce repeated incidents and improve resolution times.
- Support change enablement by helping review and test IT changes to minimize service disruption.
Required Qualifications
- Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field preferred, or equivalent professional experience.
- Minimum of 2 years of experience in a service desk or technical support role.
- ITIL Foundation certification desirable but not required; CompTIA A+ or similar certification desirable.
- Customer service training or experience highly desirable.
Other Skills
- Proficiency in Windows and MacOS administration, installation, configuration, and troubleshooting.
- Working knowledge of TCP/IP networking and modern Wi-Fi connectivity.
- Experience with Microsoft 365, Google Workspace, Box, and help desk tracking software.
- Familiarity with account administration in Active Directory and cloud-based identity management systems.
- Awareness of cybersecurity risks and best practices for mitigation.
- Excellent communication, customer service, and documentation skills.
- Ability to manage multiple requests, prioritize effectively, and adapt to new technologies.
- Flexible work hours may occasionally be required.
- Commitment to Hillsdale College’s mission and values.
Physical Demands
Ability to operate and install technology (hardware, software). Must be able to crawl under desks, lift or move up to 25 pounds, and carry equipment as needed. Ability to walk, stoop, crouch, or climb during installations.
Posting Number
S322P
Open Date
09/15/2026
Open Until Filled
Yes
Special Instructions to Applicants
Position Title
ITS Service Desk Tier I Technical Support Specialist
Job Summary
The ITS Service Desk Technical Support Specialist at Hillsdale College delivers high-quality IT support to faculty, staff, students, and guests. This role is based on the Hillsdale, MI campus but is responsible for providing remote support for the College’s Washington, DC campus, as well as assisting users at other College locations. The position is focused on ensuring timely resolution of incidents and requests, supporting enterprise applications, and maintaining efficient service desk operations aligned with ITIL best practices. While technical expertise is important, the position emphasizes strong customer service, clear communication, and adherence to standardized IT processes.
The ideal candidate will have two or more years of service desk or help desk experience in higher education or enterprise environments, a commitment to exceptional technical support, and the ability to work both independently and collaboratively to serve a diverse user base.
Essential Job Functions
Customer and Technical Support:
- Serve as the first point of contact for IT issues, managing incidents and service requests for the Washington, DC campus remotely, and supporting users at the Hillsdale campus.
- Troubleshoot and resolve issues on Windows and MacOS systems, iOS/Android mobile devices, printers, and basic networking.
- Support the deployment and use of enterprise applications, including Microsoft 365, Google Workspace, Box, and video conferencing platforms (e.g., Zoom, Teams).
- Provide account, access, and permissions support in Active Directory and cloud-based systems.
- Contribute to the development of IT knowledgebase articles and self-service documentation.
Operational Excellence:
- Follow ITIL-aligned processes for incident management, service request fulfillment, and problem management.
- Track, categorize, and prioritize requests in the Service Desk system, ensuring accurate documentation and timely resolution.
- Collaborate with IT teams and vendors to resolve complex issues and improve service delivery.
- Clearly communicate technical solutions to non-technical audiences, focusing on user satisfaction.
- Participate in continuous improvement efforts to streamline service desk operations and enhance efficiency.
Problem Management and Proactive Support:
- Identify recurring issues and trends, collaborating with peers to investigate root causes and recommend long-term solutions.
- Document fixes and procedures to reduce repeated incidents and improve resolution times.
- Support change enablement by helping review and test IT changes to minimize service disruption.
Required Qualifications
- Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field preferred, or equivalent professional experience.
- Minimum of 2 years of experience in a service desk or technical support role.
- ITIL Foundation certification desirable but not required; CompTIA A+ or similar certification desirable.
- Customer service training or experience highly desirable.
Other Skills
- Proficiency in Windows and MacOS administration, installation, configuration, and troubleshooting.
- Working knowledge of TCP/IP networking and modern Wi-Fi connectivity.
- Experience with Microsoft 365, Google Workspace, Box, and help desk tracking software.
- Familiarity with account administration in Active Directory and cloud-based identity management systems.
- Awareness of cybersecurity risks and best practices for mitigation.
- Excellent communication, customer service, and documentation skills.
- Ability to manage multiple requests, prioritize effectively, and adapt to new technologies.
- Flexible work hours may occasionally be required.
- Commitment to Hillsdale College’s mission and values.
Physical Demands
Ability to operate and install technology (hardware, software). Must be able to crawl under desks, lift or move up to 25 pounds, and carry equipment as needed. Ability to walk, stoop, crouch, or climb during installations.
Posting Number
S322P
Open Date
09/15/2026
Open Until Filled
Yes
Special Instructions to Applicants
See All 23 Technical Support Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Technical Support Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
What Michigan Employers Look For
The qualifications that appear most often in technical support jobs across Michigan.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One to three years of hands-on experience with helpdesk or desktop support environments
- Proficiency with Windows operating systems, Active Directory, and Microsoft 365 administration
- CompTIA A+, CompTIA Network+, or equivalent industry certification strongly preferred
- Demonstrated ability to diagnose hardware, software, and network connectivity issues independently
- Strong written and verbal communication skills for end-user documentation and ticket resolution
Technical Support Jobs in Michigan: Frequently Asked Questions
How do you become a technical support in Michigan?
Michigan does not require a state-issued license to work in technical support. Most Michigan employers expect at minimum an associate degree in information technology or a related field, though many hire candidates with CompTIA A+ or Network+ certifications in place of a degree. Starting in a help desk or desktop support role at a Michigan university, hospital system, or automotive supplier is the most direct path into the field.
Which companies hire technical supports in Michigan?
Companies currently hiring technical supports in Michigan include KION, Flexco, and Morley, per current listings on Migrate Mate as of September 2026. Michigan's concentration of automotive manufacturers, integrated health systems, and large financial services firms creates steady year-round demand for technical support staff across the state.
Which Michigan cities have the most technical support jobs?
Troy, Ann Arbor, and Grand Rapids account for the largest share of technical support openings in Michigan. Detroit anchors demand through its dense cluster of automotive technology and corporate IT operations, while Grand Rapids draws openings from its growing health sciences and manufacturing base, and Ann Arbor benefits from the University of Michigan's substantial IT infrastructure and the surrounding tech-adjacent employer community.
Are there remote technical support jobs in Michigan?
Yes, and more than many fields. Technical support is well suited to remote work when issues can be resolved through remote desktop tools and phone or chat channels. About 58% of technical support openings tied to Michigan are remote or hybrid as of September 2026, reflecting how widely Michigan employers have adopted distributed IT teams. Tier-1 help desk and cloud support roles are the most consistently remote, while on-site hardware and infrastructure roles remain largely in-person.
How can I get hired as a technical support in Michigan with little or no experience?
The most realistic entry path is an IT help desk role, which Michigan's large hospital systems, university IT departments, and automotive manufacturers regularly fill with candidates who hold a CompTIA A+ certification even without prior work experience. Henry Ford Health, Michigan Medicine, and Stellantis all run structured onboarding programs that train new technical support staff from the ground up. Lateral moves from customer service or administrative roles at Michigan tech-adjacent employers are also common stepping stones, especially when paired with a self-study certification.
Where can I find and apply to technical support jobs in Michigan?
You can find and apply to technical support jobs in Michigan on Migrate Mate, which lists current openings from employers across the state. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 23 Technical Support Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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